question

Suresh Yadagiri avatar image
Suresh Yadagiri asked Phong Vu commented

Reg MSG-242"

Hello,


For our new sandbox account we are getting Reg MSG-242", "message" : "The requested feature is not available".. can you please let us know the reason for this code? In my account it's showing active.



rest api
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Anirban avatar image
Anirban answered

Can you check if you are able to send messages via softphone.

Same issue I can find here

https://forums.developers.ringcentral.com/questions/9693/send-sms-in-production-msg-242-error.html

Also check the phone number you are sending the sms request in api

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Narendra Lalwani avatar image
Narendra Lalwani answered Phong Vu commented

I am also facing the same issue: RCRequestId: 4b53b64e-9d3c-11ea-82f2-005056bbcdd9 and number +14705025057

can you validate this number registered correctly?

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You should be able to send SMS from that number now.

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys