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Question

Is there a way to add a Manager to a Call Queue that is already made.

  • March 17, 2021
  • 4 replies
  • 462 views

I have a Call Queue and I am the manager of that call queue. How do I add another manager to a part of that call queue.

4 replies

  • 0 replies
  • March 17, 2021

Hello Andre, you can add and remove call queue members. Click HERE to know more. Thank you!


  • Author
  • New Participant
  • 2 replies
  • March 17, 2021

That is how to add members I need to add another manager?


Joe Cache
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  • Genius
  • 179 replies
  • March 19, 2021

Jenn was close - just look a little bit above on the Queue details:1616168883415.png

You may also want to check the Notification email for the voicemails for the group - I found that if you have a distribution group set in exchange, you can add that email address, and any missed calls - that voicemail then goes to the dist_group.



  • Author
  • New Participant
  • 2 replies
  • March 19, 2021

When I click in there I only see my name and have no way of adding some one to the listingmsedge-p47e9isga4.png