SmsSender feature not available

Question

question

Gustavo Gonzalez asked Mar 18, '21 Phong Vu commented Dec 27, '23

SmsSender feature not available

Hi, I'm getting this response from the service

Unhandled exception. System.AggregateException: One or more errors occurred. (One or more errors occurred. (Response:

StatusCode: 403, ReasonPhrase: 'Forbidden', Version: 1.1, Content: System.Net.Http.HttpConnectionResponseContent, Headers:

{

Server: nginx

Date: Thu, 18 Mar 2021 16:43:12 GMT

Connection: keep-alive

RCRequestId: 079f0f6c-8809-11eb-8087-005056bbf8c9

RoutingKey: SJC11P01PAS01

X-Rate-Limit-Group: medium

X-Rate-Limit-Limit: 40

X-Rate-Limit-Remaining: 39

X-Rate-Limit-Window: 60

Content-Type: application/json; charset=utf-8

Content-Length: 211

Content-Language: en-US

}

Content: {

"errorCode" : "FeatureNotAvailable",

"message" : "Phone number doesn't belong to extension",

"errors" : [ {

"errorCode" : "MSG-304",

"message" : "Phone number doesn't belong to extension"

} ]

}

If I use extension 101, I can't log in with my account (since it's 102) but when I log in with 102 I get this weird thing.

This is sandbox.

rest api

1 |3000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

On MacOS: press "fn + command + f2" keys
On Windows: press "Ctrl + F2" keys

Answer 1 · 2021-03-18T17:23:13Z

Phong Vu answered Mar 18, '21 Phong Vu commented Dec 27, '23

Your sandbox main company number?

2

1 |3000

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Boris Ostrovsky commented · Dec 27, 2023 at 12:14 PM

I am facing same issue. Can you please enable it for me. Thanks

+15856234079

0 ·

Phong Vu ♦♦ Boris Ostrovsky commented · Dec 27, 2023 at 02:53 PM

Don't ride on an old question like this. Create a new thread instead.

Anyway, things have changed and please read this post and open a dev support ticket.

0 ·

Answer 2 · 2021-03-18T17:30:18Z

Cote_Business Systems answered Mar 18, '21 Phong Vu edited Mar 18, '21

Note that when you are using your sandbox for testing, you have to use the sandbox phone number and extension - you cannot use any of your live phone numbers or extensions.

2

1 |3000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Phong Vu ♦♦ commented · Mar 18, 2021 at 06:31 PM

This is not applied to sending SMS message. It needs a direct number or a digital line. Main company number should be SMS provisioned too and can be used with the extension it's associated with (via IVR setting).

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Gustavo Gonzalez Phong Vu ♦♦ commented · Mar 18, 2021 at 06:32 PM

fixed, sry

0 ·

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