question

Christina Jenkins avatar image
Christina Jenkins asked

Analytics

Is there a filter on Analytics to allow you to see how many phone calls an employee misses when in a que call? Also to where they are accurate counting, so if the call is coming in and line 1 is on a call it not going to count against line 1 if line 2 answers the call. There is a column for missed, but it will w/ voicemail and for our situation they do not leave voicemails on each line its a main line.

phone
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