We have staff reporting very poor voice quality for phone connections.
Note that Staff are using the desktop app while they are remote during the quarantine. Some calls are so bad that they must be dropped entirely and moved to cellular networks.
Are there tools available to inspect call logs or any other tools available to troubleshoot these quality issues? Is this a local internet connection problem or is this something on Ring Central's side?
Thank you for the quick response Mary. I was able to speak with a technical support representative but I am very disappointed that they only offered tips for adjusting default windows settings and not investigating the quality of the Ring Central service. Please do not push network issues to Windows. It is very disappointing when vendors do not take responsibility for the quality of their own service and try to blame other systems.
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