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A phone that is NOT in a call group rings when a call comes in, how do I stop it?
Tags: call forwarding, ringcentral app
Apr 2, 2021 at 9:21am   •   1 replies  •  0 likes
Evening Star Barron

I am the front line of the phones, and we have a setup where it rings on my mobile first (RingCentral App), then my physical phone in the office, then it rolls over to a group. However, every time a call comes in, one of the phones at the office will always ring 4 times before it goes to the front desk. The phone it is ringing on is not listed at all in my call group. My settings are all correct, we cannot figure out why this phone is ringing.

on Apr 2, 2021 at 9:33am   •  0 likes

Check the Call Forwarding settings of all the users that are member of the group. It could be added as one the forwarding phones.

on Apr 2, 2021 at 9:48am   •  0 likes

I checked, no one has any forwarding phones added. Mine is the only phone that has call forwarding set up, even.

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