When I log into a meeting on one computer it kicks me off when presenter shares screen,

I get kicked off ring central meetings when presenter shares screen on one computer, but not on another (using same internet) even tried direct connection (not wireless), I am not no VPN and I have tried unistalling and reinstalling.

When I log into a meeting on RingCentral meetings all is okay until the presenter shares screen. Then I am kicked off. This does not happen on a different laptop (using the same internet)-it is not the internet. I have unistalled and reinstalled ring central already and no help. It only happens on my personal computer.

Help!

Shannon

1 |3000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

mary-community-moderator ♦♦ commented · Apr 05, 2021 at 04:49 PM

Hi Shannon, please check if your computer is compatible with RingCentral Meetings - System Requirements.

0 ·

Shannon Logan mary-community-moderator ♦♦ commented · Apr 05, 2021 at 05:19 PM

It is-I have not had an issue before on this computer-just moved to a new home. Internet is working fine. Just started to happen.

0 ·

mary-community-moderator ♦♦ Shannon Logan commented · Apr 05, 2021 at 05:25 PM

Kinddly coordinate with our Technical Support Team for this, Shannon. This needs to be escalated to Tier 2 for resolution. You can create a support case online here. All of our Support numbers can be found here as well.

0 ·

Naweed Abassi commented · Jun 03, 2021 at 04:26 PM

I can confirm this issue. I have seen this as well. Need resolution. Same exact situation Shannon!

I can confirm this issue is happening as well. I have tested the same scenario. Two different PC's same account. I will get kicked from one PC, but not the other.

0 ·

mary-community-moderator ♦♦ Naweed Abassi commented · Jun 04, 2021 at 03:00 PM

@Naweed Abassi, please coordinate this with Technical Support as well. Thank you!

0 ·

Eugen Safta commented · Jun 22, 2021 at 12:58 AM

Tried that not working

Tried support no answer yet just known issue we are working on it

0 ·

Becky-Community_Manager ♦♦ Eugen Safta commented · Jun 22, 2021 at 02:21 PM

Do you have a case number, Eugene?
We'll be glad to check on it.

0 ·

Ramon Diaz Becky-Community_Manager ♦♦ commented · Jul 01, 2021 at 05:44 PM

I have the same exact issue as described above! my case number is 13051214 and tech support hasn't been able to help in any way. is there at least a workaround for this or a fix coming soon?

-1 ·

Show more comments

joseph-porter510 commented · Jun 23, 2021 at 05:03 PM

I've got a user reporting the same problem, in either app, and it happens whether or not they're the meeting host.

Surely technical support found a common solution that can be posted?

0 ·

Becky-Community_Manager ♦♦ joseph-porter510 commented · Jul 02, 2021 at 02:59 PM

Joseph, have you submitted a case for this issue for your user?
It's helpful, in reaching a solution, if they can get the details from each user's experience.
You can create a case here.

0 ·