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dan-goodson8990 asked Tyler Liu answered

Is it possible to deflect a call through the API?

Using ringcentral-js SDK. Is it possible to deflect a call to another extension?

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Tyler Liu answered
I am afraid not, you cannot make a call (except ring out) and receive calls using the ringcentral-js. So deflect a call is also impossible.

However there is the web phone sdk:  https://github.com/ringcentral/ringcentral-web-phone  A web browser is needed if you want to use it, not sure if it's a deal-breaker.
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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys