Katelyn Hamm avatar image
Katelyn Hamm asked Becky-Community_Manager edited

Prioritizing Call Queues

We would like to be able to give each call queue a priority level. For example, if a caller has been waiting for 3 minutes and is in call queue #3, we would like this call patched through to one of our agents before a caller in Call Que #1 or #2.

I would like to be able to have a feature to where is a caller is in a specific call queue no matter what that call would get prioritized. For example, a caller in call queue 3 would get run through to an agent before a caller in call queue 1

call queues
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mary-community-moderator avatar image mary-community-moderator ♦♦ commented ·

Hi Katelyn, we appreciate your suggestions. Please add this in our Ideas Portal at

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