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Assignees dropped. Assignees can't see a task.
Tags: assignees
Apr 13, 2021 at 2:47pm   •   4 replies  •  0 likes
Nancy Marshall

Why are assignees names being dropped off of tasks on Glip? Even when we edit the task and add the assignee back on, it drops them again. Also, we are having a problem with Assignees not being able to see their tasks even though they are listed as an assignee on a task.

on Apr 14, 2021 at 7:33am   •  0 likes

Yes it is. This happens frequently to different users and on different tasks.

on Apr 14, 2021 at 7:46am   •  0 likes

Are you the one who created the tasks?

on Apr 14, 2021 at 7:29am   •  0 likes

Hi Nancy, is this happening on two or more tasks?

on Apr 14, 2021 at 8:22am   •  0 likes

We are still using Ring Central Classic as the new Ring Central does not have Sections.

on Apr 14, 2021 at 8:21am   •  0 likes

Sometimes it's me. All of us share in creating tasks. But we are finding that it happens mostly when Howard creates the task. He doesn't have the ability to choose which team the task is assigned to. I am not sure how to fix that on his settings. This has been an issue for more than a year but is now causing issues with tax returns getting stuck on someone's list because they can't see the task. I can see all of the tasks unless Howard enters them and doesn't add me as an assignee.

on Apr 14, 2021 at 8:30am   •  0 likes

Nancy, it shows that you have created a ticket regarding this. It has been assigned to a Tech Support. Kindly check your email as the agent sent you one. He might call you later.

on Apr 14, 2021 at 8:40am   •  0 likes

They just called and are trying to help me fix the issue. Thank you for your help!

on Apr 14, 2021 at 8:43am   •  0 likes

Great to hear, Nancy.

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