I created an app to send SMS, it's already in Production. I'm using the Operator extension, in my case it's 101, to login to API. I want to use my main company number to send the messages, but when I try to do so I get the error "Phone number doesn't belong to extension".
I checked that the main company number is available to the operator extension by calling 'https://platform.ringcentral.com/restapi/v1.0/account/[myAccountId]/extension/[myExtensionId]/phone-number', and it shows up, I get the following (note the comments I added):
{
"records": [
{
"features": [
"CallerId",
"SmsSender",
"MmsSender"
],
"uri": "https://platform.ringcentral.com/restapi/v1.0/account/[myAccountId]/phone-number/xxxxxx",
"id": xxxxxxx,
"phoneNumber": "+1xxxxxx7485", # This is the direct number of extension 101.
"paymentType": "Local",
"type": "VoiceFax",
"usageType": "DirectNumber",
"status": "Normal",
"country": {
"uri": "https://platform.ringcentral.com/restapi/v1.0/dictionary/country/1",
"id": "1",
"name": "United States"
},
"primary": true
},
{
"features": [
"CallerId"
],
"uri": "https://platform.ringcentral.com/restapi/v1.0/account/[myAccountId]/phone-number/xxxxxxx",
"id": xxxxxxx,
"phoneNumber": "+1xxxxx3430", # This is the Main Fax Company number
"paymentType": "Local",
"location": "xxxxxxx, TX",
"type": "FaxOnly",
"usageType": "CompanyFaxNumber",
"status": "Normal",
"country": {
"uri": "https://platform.ringcentral.com/restapi/v1.0/dictionary/country/1",
"id": "1",
"name": "United States"
},
"primary": false
},
{
"features": [
"CallerId"
],
"uri": "https://platform.ringcentral.com/restapi/v1.0/account/[myAccountId]/phone-number/xxxxxx",
"id": xxxxx,
"phoneNumber": "+1xxxxx2500", # This is the Main Company number. THIS IS THE NUMBER I WANT TO USE
"paymentType": "Local",
"location": "xxxxxx, TX",
"type": "VoiceFax",
"usageType": "MainCompanyNumber",
"status": "PortedIn",
"country": {
"uri": "https://platform.ringcentral.com/restapi/v1.0/dictionary/country/1",
"id": "1",
"name": "United States"
},
"primary": false
}
],
"paging": {
"page": 1,
"totalPages": 1,
"perPage": 100,
"totalElements": 3,
"pageStart": 0,
"pageEnd": 2
},
"navigation": {
"firstPage": {
},
"lastPage": {
}
}
}
To anyone having this issue, I was able to resolve it by changing the extension assigned to Company Fax/SMS Recipient to extension 101. These are the steps to do make the change:
1.) Login to https://service.ringcetral.com 2.) Go to Phone System tab> Auto-receptionist and then click General Settings 3.) Go to IVR Settings> Scroll down and Select Extension under Company Fax/SMS Recipient 4.) Click Save
You will have to reference an extension that you want to send SMS from, not just a phonenumber. Think of the RC api data model as account/extensions/phonenumber. You will notice this behaviour of changing phone numbers on an extension, that all the historical phone messages will stay with the extension, not the phonenumber.
Hi . Greetings.
I am currently working on sandbox environment, and my phone number is associated to my account. But when I try to test sms api, it returns an error "Phone number doesn't belong to extension"
What's wrong?
Please let me know your thoughts.
Thanks.
Thank you for your response! I don't think our Main Company number is an extension on itself. We have 6 extensions, but each extension has their own direct number, and they are able to do outgoing calls using the Main Company number. So does that mean I cannot send messages with the main company number?
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