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Auto Divert To Voicemail When Busy

Tags: voicemails

Apr 20, 2021 at 4:14am • 4 replies • 1 likes

Matt Wood

Is there any way to automatically divert an incoming call to voicemail when I'm on another call? I saw some others asking the same thing, but the answer was to select 'Busy' or 'Do not disturb' when on another call. This isn't always practical and it is easy to forget to select 'Available' after the call. I just want RingCentral to recognise when I'm on another call and to automatically divert any other calls that come in. There must be a way to do it.....

Thanks.

Anirban on Apr 20, 2021 at 7:19am • 0 likes

I still didn't find the 'automatic' option to send the call into voicemail during an active call other than putting 'Busy ' or 'DND' status as referred here: https://community.ringcentral.com/questions/94840/how-do-i-auto-send-calls-to-voicemail-when-im-on-a.html

Other than that you need to manually click send to voice option while getting an incoming call.

You can request this 'automatic transfer' feature here as a feature which will be reviewed by RC team and if this is not there then they can plan to implement it in future.

Mary-Community_Moderator on Apr 20, 2021 at 7:28am • 0 likes

Great suggestion, @Anirban. Thank you!

Matt Wood on Apr 20, 2021 at 7:47am • 1 likes

Thanks @Anirban. I have submitted the idea.

2 Answers

tak-it1 answered on Nov 17, 2021 at 4:49pm

This is call waiting. You simply disable the feature in the phone and it will auto divert to VM while on another call. This isn't done thru the RC portal and is a setting on your device.

Terry Smith answered on Nov 17, 2021 at 3:30pm

I'm looking for a similar solution, did you submit this as a feature or find one that had been submitted?

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