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Polycom Trio 8800 in Hybrid Mode with RingCentral Room Connector,Polycom Trio 8800 with Visual+ - Hybrid Mode with RingCentral Video on Specific Line

Tags: hardware, visual+, visual plus, trio

Apr 20, 2021 at 6:32am • 1 replies • 0 likes

Curtis Lewis

Setup

Polycom Trio 8800 (latest firmware, v.7.x.x.x)
Polycom Visual+ (paired with Trio 8800)
USB Logitech Web Cam (connected to Visual+)

The Polycom Trio 8800 is set in "Generic" mode with multiple lines available (1,2,3).

Question 1

Does anyone know if it's possible to set up RingCentral on Line 1 of the Polycom using a RingCentral Room Connector License?
Without going full RingCentral Room and installing the RC Android app on the Polycom.

This would allow me to then set up additional providers on Lines 2+3 (e.g. Zoom and MS Teams).

Question 2

If so, does anyone have the config I would need to add to the Polycom Trio 8800s CFG to apply RingCentral to Line 1?

Expected Behaviour

Basically, a user would enter the conference room - press Line 1, and it would connect and display the RingCentral Splash screen requesting the input of the meeting ID. On entering the Meeting ID the Video / Audio would begin as the conference room joins the RingCentral Meeting.

Thanks,

Curtis

PS Are RingCentral Rooms able to connect into Zoom meetings and vice versa?

Mary-Community_Moderator on Apr 20, 2021 at 7:47am • 1 likes

Hello Curtis, It is not possible to set up a conference room for only 1 line. It needs to be configured to RingCentral to have full access. Check out this KB Article for the configuration https://support.ringcentral.com/article/setup-Polycom-Trio-RingCentral-Meetings-Rooms-Controller.html.

Curtis Lewis on Apr 20, 2021 at 8:01am • 0 likes

Thanks for responding Mary :)

Rather than go full RingCentral room, can I not provision RingCentral on a specific line and use their Room Connector License to dial into their Platform / Join RingCentral Meetings?

If not, what are the Room connector licenses for?
https://support.ringcentral.com/article/8936.html

Could we set up a user (e.g. Room1) with a Phone and Video license and apply that to a specific line using the Room Connector License?

Thanks,

Curtis

Mary-Community_Moderator on Apr 20, 2021 at 8:36am • 0 likes

Curtis, kindly check on this KB article; it's a FAQ for RingCentral Room Connectors related to your questions.

https://support.ringcentral.com/article/8897.html#5

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