question

laurie6838 avatar image
laurie6838 asked mary-community-moderator commented

Has anyone had an issue with Video calling in the Ringcentral app where you are displayed as the last person you had a video call with?

I have found today that whether I video call or if I'm called, my name and image are not displayed but rather the name and image of the last person I was on a video call with. Weird.

video
3 comments
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Hi @laurie6838, please try to uninstall/reinstall your app. Let us know if it's still the same.

0 Likes 0 ·

I unistalled/reinstalled and the issue is still there.

0 Likes 0 ·

Thanks for troubleshooting. I suggest creating a ticket online or contact our 24/7 Customer Support so they can fix the issue.

0 Likes 0 ·

0 Answers

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app