question

scott-malinoski8981 avatar image
scott-malinoski8981 asked Anirban answered

Not receiving SMS message recently

Good afternoon,

We have integrated with the sandbox environment and receiving text messages no problem for the past few months. Since this morning, we have not been able to send a message, even directly through the Swagger test. Not sure what could be affecting this but any assistance would be appreciated:


{


"uri": "https://platform.devtest.ringcentral.com/restapi/v1.0/account/xxx/extension/xxx/message-store/405615...;,

"id": 4056154004,

"to": [

{


"phoneNumber": "+xxx"

}

],

"from": {


"phoneNumber": "+xxx"

},

"type": "SMS",

"creationTime": "2018-02-21T18:47:36.000Z",

"readStatus": "Read",

"priority": "Normal",

"attachments": [

{


"id": 4056154004,

"uri": "https://platform.devtest.ringcentral.com/restapi/v1.0/account/xxx/extension/xxx/message-store/405615...;,

"type": "Text",

"contentType": "text/plain"

}

],

"direction": "Outbound",

"availability": "Alive",

"subject": "Test SMS using a RingCentral Developer account - test",

"messageStatus": "Queued",

"smsSendingAttemptsCount": 1,

"conversationId": 4905502763407868000,

"conversation": {


"id": "4905502763407867532",

"uri": "https://platform.devtest.ringcentral.com/restapi/v1.0/conversation/4905502763407867532";

},

"lastModifiedTime": "2018-02-21T18:47:37.189Z"

}



sdk
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Tyler Liu avatar image
Tyler Liu answered scott-malinoski8981 commented
It might be a temporary issue for sandbox. Do you still experience this issue now?
1 comment
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This issue has been resolved - seems like it was a temp issue like you said.  Thank you
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Anirban avatar image
Anirban answered

The best way to come to a conclusion is to wait for sometime and keep checking the message status via API. There is always possibilities to have a delay in message delivery based on network bandwidth and traffic.

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys