question

Hugh Huang avatar image
Hugh Huang asked Anirban answered

unable to uninstall ring central meeting 6.0.X

We have a lot of computers that still have old versions of Ring Central meeting installed, e.g. Ring Central meeting 6.0.59781

when I try to uninstall from control panel > program and feature, I got an error message, from event viewer it says:

Product: RingCentral Meetings -- Error 1723. There is a problem with this Windows Installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor. Action _C2780903_2FC0_4315_A9D0_FD5D5451D4C8, entry: Uninstall, library: C:\Program Files (x86)\RingCentralMeetings\msica\CustomAction.dll


We have to uninstall the old version of Ring Central meetings from hundreds of computers in our company.

Did anyone get the same issue?

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1 Answer

Anirban avatar image
Anirban answered

You can open a support case here RingCentral team can help you to resolve the issue

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