Account Limit exceeded Cannot send message

Forum|Forum|5 years ago
May 3, 2021
2 replies
605 views

We are sending the sms via api and getting the response in some cases
{"status":"error","status_code":403,"error_code":"MSG-384","message":"Account limits exceeded. Cannot send the message." }
Can anyone please tell the exact reason of this error and how to resolve the issue .

PhongVu

Community Manager

Here is the detailed explanation https://medium.com/ringcentral-developers/ringcentral-api-rate-limit-explained-2280fe53cb16

Thus, you can send at max 40 messages per 60 seconds. If you need to send faster than that, please use the High Volume SMS instead.

https://developers.ringcentral.com/guide/messaging/sms/high-volume

https://medium.com/ringcentral-developers/sms-for-business-application-to-person-sms-c11d826ee447

S

support-3

Author

The First Step

Hey thanks for your answer ,
As you have said i've already made sure the max 40 messages per 60 seconds but and just for precaution i'm sending 20 messages per 60 seconds . Even i'm getting the "Account limits exceeded. Cannot send the message."

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