Why dooes my current call get put on hold when a second call comes in?
May 21, 2021 at 6:44am • 4 replies • 0 likes
Local 322
Every time I am on the phone using my Voyageur headset with the RingCentral desktop app and another call comes in my current call gets automatically put on hold. It happens after maybe the 2nd or 3rd ring.
on Aug 24, 2022 at 4:53am • 0 likes
on Aug 24, 2022 at 8:31am • 0 likes
on Aug 24, 2022 at 11:12am • 0 likes
They are not able to help my current issue. They are telling its a compatibility issue with Ring Central and there "recommended" headset.
on May 21, 2021 at 8:34am • 0 likes
Thank you. I've submitted a tech support request.
on May 21, 2021 at 11:40am • 0 likes
on May 21, 2021 at 7:22am • 0 likes
Hi, is this happening on every call?
on May 21, 2021 at 7:23am • 0 likes
Yes, this happens with every call I am on. When another call comes in, the current call I'm on gets put on hold right around the 2nd-3rd ring from caller #2.
on May 21, 2021 at 8:13am • 0 likes
This behavior is not normal for second incoming calls. Kindly coordinate this issue with Tech Support. You. may log in and create a case here.
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