I am not able to set production app password as it says N/A.
Can't set password for production app
Hi Sagar, can you tell us more about your issue? What do you mean by production app?
Sure so i upgraded my app from sandbox environment to production environment. And when i try to hit the api using production app credentials it fails and error is wrong credentials and when i try to reset the password it show N/A. So i am not sure why that is.
Thanks for clarifying. I will move your post to our API Support Team.
Apologies for moving you back and forth between the Developer and Customer community.
Because you wrote "password for production app". Well, app does not have a password so I thought that you meant resetting a user password on production.
Anyway, after moving your app to production, first, you have to change the app production credentials (client id and secret) in your code. Then you have to login with user credentials (username and password) of a user under your production account.
tried it but that doesn't seem to work. Error still saying "ringcentral.http.api_exception.ApiException: Invalid resource owner credentials"
You have to trust that error messages. If you search for "Invalid resource owner credentials" term in this forum, you will see that many other developers made mistake with their login credentials. You can quickly verify if the username and password is correct by login https://service.ringcentral.com. If you can login the service web site, you must be able to login your app with the exact username, password and EXTENSION number (if you use the main company number as the username)
Yeah i tried everything and i have verified the credential but somehow it is not working.
@Phong Vu Can you please also help me with a sample code which is processing the api response for call-logs for python
This is an example to read the call log from the beginning of May 21, and write the record to a .CSV file.
fileName = "callrecords.csv"
file = open(fileName,'w')
header = 'id,sessionId,startTime,duration,type,direction,action,result,to_name,from_name,transport'
file.write(header)
file.close()
def read_call_log():
params = {
'dateFrom': '2021-05-01T00:00:00.000Z',
'perPage': 1000,
'view': 'Detailed'
}
resp = platform.get('/restapi/v1.0/account/~/call-log', params)
write_call_records(resp)
def write_call_records(response
file = open(fileName,'a')
jsonObj = response.json()
for record in jsonObj.records:
line = "\r\n"
line += record.id + ','
line += record.sessionId + ','
line += record.startTime + ','
line += str(record.duration) + ','
line += record.type + ','
line += record.direction + ','
line += record.action + ','
line += record.result + ','
if record.to != None:
if "name" in record.to:
line += record.to.name + ','
else:
line += 'null,'
else:
line += 'null,'
if record.from != None:
if record.from.name != None:
line += record.from.name + ','
else:
line += 'null,'
else:
line += 'null,'
line += record.transport
# add to your CRM or other db
# for demo, I write to a file
file.write(line)
file.close()
read_call_log()
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