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stan-katsyuk8667 avatar image
stan-katsyuk8667 asked michael-corrigan9176 answered

RingCentral dashboard API - How to get Queue Monitor and Service Level data

Hello, I was wondering if anyone knows where to get the API for the RingCentral Live Reports feature:



I would like to get the following info from the RingCentral Dashboard:


1. Queue monitor (I need to know if value of callers in the queue is > 0 )

2. Service Level % (I need to know if the queue is below, at or above the stated % threshold)


call queues
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John Wang avatar image
John Wang answered
Hi Stan,

We don't have a Live Reports API just yet but we are considering this. Thanks for providing us your use cases. We don't have a date on when we can provide this yet but when we have additional information, we'll post it here.
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stan-katsyuk8667 avatar image
stan-katsyuk8667 answered
Looking forward to your reply. 
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michael-corrigan9176 avatar image
michael-corrigan9176 answered
I'd also love to see this feature.
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