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Thank you to all that joined us in our ever exciting What’s New in RingEX last July 24th! Where our customer care team shared the latest and upcoming features for RingEX! The chat was energetic and the Q&A was filled with exciting questions! You’re all amazing! Here are the things that we’re highlighted in the session: Announcements AI for RingEX RingEX User Experience RingSense AI SummaryWe understand that not everyone could attend the webinar—but don’t worry, we’ve got you covered! You can watch the recorded session by registering via the link below or view the presentation deck which will include all features that were highlighted.Recording: Register to get recording here! Presentation deck: Click here to view!For any questions that were missed during the webinar, don’t worry we’ll get them to you right down in the comment section! If you have any other questions that you would like to be answered, feel free to drop them down below and we’ll get back to you with the answers.
Fantastic news! App Connect version 1.5.7 is now officially available, bringing significant advancements to our server-side call logging capabilities and delivering several other key improvements. This release is particularly impactful for organizations seeking greater control and reliability in logging calls across their teams, especially those utilizing Bullhorn, and introduces valuable enhancements across the board.A More Reliable & Admin-Friendly Server-Side Call Logging SystemWe've been hard at work, learning from the valuable insights shared during our server-side call logging beta program. The overwhelming feedback highlighted one key benefit: the ability to log phone calls without requiring every individual user to download and install App Connect. This is a game-changer for large, distributed organizations aiming for enhanced compliance without the burden of extensive IT overhead for managing individual software deployments.Our initial approach, which involved using indivi
We're excited to announce the release of App Connect 1.5.8, available now! This update brings several key improvements and fixes designed to enhance your experience and streamline your workflow.What's New?One of the most significant changes in this release addresses an issue for Bullhorn users who observed notes stuck with a "Pending" action. App Connect will now more accurately differentiate between calls in the process of being logged and those for which logging is complete. If logging isn't complete, the system will periodically check for all assets to be ready to complete the process. This means more reliable note logging and less manual intervention for you.We've also implemented a number of smaller, yet impactful, fixes: Improved CRM Connection Status: We've resolved an issue where users might see a "disconnected" message from their CRM while settings showed a "connected" status. App Connect now displays the correct connection status, preventing confusion. Reduced Unnecessary M
I have an IVR where if the caller presses one, they are saying they want me to send a text message with my consultation link. I can get it working on company workflow if the extension is a voice mail extension, but the announcement only extension doesn’t show up as an option. I don’t really want them to be able to leave a message I just want an announcement that says they will be receiving the text message. The button press message that gets them there will say that they are approving getting a test message, etc.
We’re thrilled to invite you to another “What’s New in RingCX - July 2025” webinar, where we’ll be providing you with the latest and soon-to-be-released features for RingCX that will help you streamline your business communication. 🗓 Date: July 29, 2025🕒 Time: 11 AM PST | 12pm MST | 2pm EST📍 Where: Register here! In this session:✅ See the newest and upcoming features✅ Get a close look at how the features work✅ Ask questions directly to our experts Whether you're an admin, user, or just curious about the future of RingCX, this is the perfect opportunity to stay ahead of the curve. Mark your calendars and see you there!
I can never seem to find where my conference call number is hidden. I’d like to send it to clients so we can have a conference phone call, but I have been looking on this site for 20 minutes and on my phone app and I still can’t find it. Where do you all put this? I can tell you it’s not in a user friendly location. It’s not intuitive. I’ve run out of search words looking for it.
I hope I can explain this in a way that makes sense:We have a user who manages and makes calls for multiple offices. Is there a way to grant this 1 user access to several other phone numbers/accounts so that if someone in Office A is out, their calls automatically ring thru to our User and they can manage them? And if 5 people are out in 5 different offices, can their calls all can also be answered by our User?We can’t create call queues for all of this and we know we can add users to accounts, but I am not sure how the call routing is handled in that situation.These may be in cases where it’s only for an hour or multiple days, so to go in and set up forwarding each time, and to do this for multiple people would be too much to manage for one person (me).
Due to new industry requirements, all Public Companies (traded on a stock market) utilizing SMS must take additional steps to verify their brand.This includes:Using a corporate email address tied to the brand Verifying the email address through an emailed link If your brand does not have a corporate email (e.g. a Gmail address or IT firm address), please do not update the brand directly. Please log in and update your information via this form.Once your brand is updated, a representative from RingCentral will reach out to inform you of the next steps. If your brand does have a valid corporate email, please visit the SMS Brand registration page to see if your brand displays a “warning” icon. If it does, click the warning icon to send the verification email. After receiving the email and clicking the link, you will be asked to confirm some additional contact information. Once completed, your brand will be verified and no further action is needed unless contacted by a representative.
Happy Tuesday, RingCentral Community! We hope you had a fantastic weekend. We're still buzzing from the incredible response to last week's 'Weekend Warm-up' poll: "Unleash Your Inner AI Hero! What's Your RingCentral AI Superpower?"You voted, and the results clearly show a champion emerging in the AI arena!Here's how you picked your ultimate AI sidekick:The "Meeting Mind-Reader" (AI Meeting Summaries / Highlights): 67% The Overwhelming Favorite! It's clear that getting sparkling summaries, action items, and highlight reels from your video meetings is a massive win for productivity. Saying goodbye to rewatching meetings is a dream come true for most of you! The "Conversation Catalyst" (AI Call Notes / Live Transcription): 33% A strong second place! Many of you value the ability to ditch manual note-taking and auto-capture every detail from your calls. Focusing purely on the conversation is a powerful advantage. The "Global Guru & Message Maestro" (AI Messaging & Translation): 0
Hi, I'm doing a nodejs app, that creates a subscription. Once the subscription is set, I make a call and I start receiving multiple calls with code: "Setup". ¿Is this correct? Do you know what these code status means (Setup code is that the client is calling?)Thanks
I’ve been trying out the RingCentral Supervision Demo, and I’m not quite able to get it to work. When the app gets to submitting the supervision request and calling /restapi/v1.0/account/~/telephony/sessions/${inputParams.telSessionId}/parties/${inputParams.partyId}/supervise, it’s not able to work due to a 403 Forbidden error.The supervisor device is a softphone that is an “Existing Phone” device set up manually using SIP. Its status is always offline on the admin panel, no matter whether I’m running the app or not. Is there a way to turn the softphone on?
App Connect is not allowing us to log calls in Pipedrive for new calls. App Connect spins for a moment and then takes us back to the call history tba without call being logged. I have updated, uninstalled, reinstalled App Connect numerous times, but to no avail.
My calls and texts are not being integrated to my crm pipedrive no matter what i do
We are about to switch computers where our phones are connected. Our goal is to transfer the information to a different computer so our landline will work again (every time we shut off our desktop the landline shuts off and we have no dial tone). The calls are being forwarded to another cellphone so we can still accept calls but we can no longer call out on our landline (231-767-1181). Please advise us how to transfer to another computer so our landline turns back on. We have already downloaded the software onto another computer and logged into the portal on the software, but it did not help the issue. As soon as we shut down the old desktop the landline went down again. Thank you for your time and please call me on my personal cellphone so we can leave our dispatch line open. Shane Bower1st Class Towing
how to set up AI receptionist to answer calls only if no one picks up?
I set up a simple automator, which automatically sends an SMS when a call is received. In Automator, I changed the content of the SMS text, but the new text is not reflected in the text messages that are sent. How do I fix this?
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