Community Team Picks: Top Features of RingCentral Team Messaging (Including our Top Keyboard Shortcu...
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Where can I listen to call recordings on incoming calls taken by different employees.Can I download the call?I can see the calls in my admin page but can not download or listen to the call if I didn’t make the call.The user who took the call does not have the feature to listen to recordings.
How do we turn off the AI assistant for all users at once? ...it’s causing a lot of call disruptions and we don’t want it enabled by default.
How can I add a contact number to my company list for everyone in the organization to see?Currently the only numbers in the company contacts are internal employees with numbers.We need to add numbers that are external to our own.
I’m wanting to set it up so that all or at least some of the users on our account can send and receive SMS from the main company phone number. Is this possible?
Hey there!Is there a way to sort call recordings by call duration?For example, in the admin portal’s detailed view, I can filter by inbound or outbound calls for a specific extension within a given time frame—but I don’t see an option to filter or sort by call length (e.g., calls between X and Y minutes in length). Is that possible?Any help would be much appreciated.Thank you!
A recent webinar with Byrne Reese showcased Workflow Builder and we wanted to share a quick intro with all the information you need to use the tool to streamline processes and boost productivity as the product rolls out to more RingCentral customers.What is Workflow Builder?Workflow Builder is an automation tool that helps RingCentral Admins & end users save time and get more done. It provides a number of turn-key solutions to common automatable tasks, as well as enabling users to build custom workflows that cater to a company’s more unique requirements—all without needing to code. You read that right: it’s all the power of automation with NO CODING KNOWLEDGE required! Workflow Builder is a great tool to:Automate notifications of key communications, e.g. SMS, fax, or phone calls. Scheduling team reminders Automate SMS messages, like out-of-office and other auto-replies Watch this overview of the features and benefits of Workflow Builder: Get StartedTo help you get going with Workfl
Hi team,Our Developer from CRM team has some queries so they like to connect with Ringcentral development like before so kindly schedule the meet
Hi folks!I’ve a quick question:What's is the difference between OtherPhone and SoftPhone device ? What exactly happens when I change Softphone’s device type to OtherPhone and what side effects I might expect ?I’m building a feature which only works with OtherPhone devices but most of my clients has only SoftPhone device, I’m asking to change their device type to OtherPhone, but some of them worried and refusing, I did some research to know its side effects but wanted to learn more from community as well!Thanks in advance!
Hi RC team and fellow users,I’m writing to flag a persistent UX flaw in the RingCentral web app that slows down high-volume SMS workflows.When I click the “Send New Text” icon (speech bubble + icon on the left pane), the modal that appears defaults cursor focus to the “Text From” field instead of the “To” field. This is counterintuitive. I rarely change the sending number and would argue most users don’t. The natural first step is to enter the recipient, yet I’m forced to manually click or use keyboard navigation to get where the focus should’ve been in the first place.This adds friction, especially when sending dozens of texts daily. It’s a small detail with a compounding cost in productivity.Feature request: Either change the default behavior so that focus is placed on the “To” field upon opening the modal, or better yet, add a user preference to set default cursor focus between fields.If there’s an existing workaround or custom script others have used to fix this, I’m all ears. Othe
Over the last week, people calling me can now leave 10 or 15 minute long voice messages if they want. For years, there was a 3 minute time limit and the message would get cut-off, which I prefer. How do I go back to only allowing a 3 minute max voice message?
I have one Yealink phone already set up with a phone number and would like to have another Yealink phone (not the app or softphone, but physical phone) at home to use when working remotely ring with the same phone number. Is it possible to have one phone number set up to ring on two different phones?
Is ring supposed to log the transcript or summary of the call within a “connect” note in bullhorn? I have that option turned on in my settings but i am not getting a transcribe of the call in the notes. Second, what would log a call as a voicemail? When i leave a voicemail it is logging in bullhorn as a connect. Thanks!
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