Skip to main content
To homepage To homepage

News & Announcements

Learn the latest on RingCentral and the Community.

  • 342 Questions
  • 429 Replies
335 Questions
Mary-Community_Moderator
Community Manager
Mary-Community_ModeratorCommunity Manager
published in News & Announcements
Missed Our "What's New in RingEX" July 24, 2025 Webinar? Watch the Replay and Explore Key Resources to Stay Up-To-Date with the Latest Features!

Thank you to all that joined us in our ever exciting What’s New in RingEX last July 24th! Where our customer care team shared the latest and upcoming features for RingEX! The chat was energetic and the Q&A was filled with exciting questions! You’re all amazing! Here are the things that we’re highlighted in the session: Announcements AI for RingEX RingEX User Experience RingSense AI SummaryWe understand that not everyone could attend the webinar—but don’t worry, we’ve got you covered! You can watch the recorded session by registering via the link below or view the presentation deck which will include all features that were highlighted.Recording: Register to get recording here! Presentation deck: Click here to view!For any questions that were missed during the webinar, don’t worry we’ll get them to you right down in the comment section! If you have any other questions that you would like to be answered, feel free to drop them down below and we’ll get back to you with the answers.

30
Mary-Community_Moderator
Community Manager
Mary-Community_Moderator
Community Manager
Mary-Community_ModeratorCommunity Manager
published in News & Announcements
Discover What’s New in RingCX - July 29, 2025

We’re thrilled to invite you to another “What’s New in RingCX - July 2025” webinar, where we’ll be providing you with the latest and soon-to-be-released features for RingCX that will help you streamline your business communication. 🗓 Date: July 29, 2025🕒 Time: 11 AM PST | 12pm MST | 2pm EST📍 Where: Register here! In this session:✅ See the newest and upcoming features✅ Get a close look at how the features work✅ Ask questions directly to our experts Whether you're an admin, user, or just curious about the future of RingCX, this is the perfect opportunity to stay ahead of the curve. Mark your calendars and see you there!

282
Mary-Community_Moderator
Community Manager
Mike Stowe
Community Manager
Mike StoweCommunity Manager
published in News & Announcements
Important SMS registration update for Public Companies

Due to new industry requirements, all Public Companies (traded on a stock market) utilizing SMS must take additional steps to verify their brand.This includes:Using a corporate email address tied to the brand Verifying the email address through an emailed link If your brand does not have a corporate email (e.g. a Gmail address or IT firm address), please do not update the brand directly.  Please log in and update your information via this form.Once your brand is updated, a representative from RingCentral will reach out to inform you of the next steps. If your brand does have a valid corporate email, please visit the SMS Brand registration page to see if your brand displays a “warning” icon.  If it does, click the warning icon to send the verification email.  After receiving the email and clicking the link, you will be asked to confirm some additional contact information.  Once completed, your brand will be verified and no further action is needed unless contacted by a representative.  

682
Mike Stowe
Community Manager
Mary-Community_Moderator
Community Manager
Mary-Community_ModeratorCommunity Manager
published in News & Announcements
Weekend Warm-up Recap: You've Crowned Your AI Superpower! The Results Are In!

Happy Tuesday, RingCentral Community! We hope you had a fantastic weekend. We're still buzzing from the incredible response to last week's 'Weekend Warm-up' poll: "Unleash Your Inner AI Hero! What's Your RingCentral AI Superpower?"You voted, and the results clearly show a champion emerging in the AI arena!Here's how you picked your ultimate AI sidekick:The "Meeting Mind-Reader" (AI Meeting Summaries / Highlights): 67% The Overwhelming Favorite! It's clear that getting sparkling summaries, action items, and highlight reels from your video meetings is a massive win for productivity. Saying goodbye to rewatching meetings is a dream come true for most of you! The "Conversation Catalyst" (AI Call Notes / Live Transcription): 33% A strong second place! Many of you value the ability to ditch manual note-taking and auto-capture every detail from your calls. Focusing purely on the conversation is a powerful advantage. The "Global Guru & Message Maestro" (AI Messaging & Translation): 0

40
Mary-Community_Moderator
Community Manager
Mary-Community_Moderator
Community Manager
Mary-Community_ModeratorCommunity Manager
published in News & Announcements
🎉 Weekend Warm-up: Unleash Your Inner AI Hero! What's Your RingCentral AI Superpower? 🚀🤖✨

Happy Thursday, RingCentral Community! The weekend's calling, and it's time for our 'Weekend Warm-up' to get you ready! 🎉Each Thursday, we'll open a fun discussion about your RingCentral experience, so we can learn from your valuable feedback and share tips – all aimed at continually improving RingCentral for you! This week, we're diving headfirst into the super-smart world of AI features available in RingCentral! Imagine having an intelligent co-pilot for your calls, messages, and meetings. AI is here to make your workday sparkle! If you could pick ONE AI feature in RingCentral to be your ultimate, everyday superpower – the one that transforms your workflow from 'meh' to 'marvelous' – which would it be?

1387
BeckyH
Community Manager
Mary-Community_Moderator
Community Manager
Mary-Community_ModeratorCommunity Manager
published in News & Announcements
Discover What’s New in RingEX: July 2025 Feature Update Webinar

We’re excited to invite you to another “What’s New in RingEX” webinar this coming July 24, 2025. We’ll be showcasing the latest and soon-to-be-released features for RingEX that will help you streamline your business communication.  🗓 Date: July 24, 2025🕒 Time: 11 AM PST | 12PM MST | 2PM EST📍 Where: Register here!In this session:✅ See the newest and upcoming features✅ Get a close look at how the features work✅ Ask questions directly to our experts 

635
Mary-Community_Moderator
Community Manager
Mary-Community_Moderator
Community Manager
Mary-Community_ModeratorCommunity Manager
published in News & Announcements
Weekend Warm-up Recap: Your Insights on Notification Overload Are IN! 📈

Hey RingCentral Community!What an incredible start to our first-ever 'Weekend Warm-up'! We asked about tackling notification overload, and you certainly delivered with some fantastic insights and honest experiences. A huge thank you to everyone who voted and jumped into the conversation. Your participation made it a real success!Now, for the results from our first poll! We asked: Notifications – a necessary evil or your best friend? "Always Tweaking": 43% - The most common response! Many of you are constantly adjusting settings, trying to find that ideal balance. "Master of My Domain": 29% - A good portion of you have truly customized your settings to get only what matters. Kudos to the masters! "Just Right": 14% - For some, the default settings are working well. "Help! Overwhelmed!": 14% - A significant group feels swamped by notifications and wishes for better management. The comments section was a goldmine of relatable experiences that brought these numbers to life! Here's a q

181
BeckyH
Community Manager
Jann Mateo
Community Manager
Jann MateoCommunity Manager
published in News & Announcements
Goodbye missed calls. Hello AI Receptionist.

RingCentral AI receptionist is now available to all businesses in the U.S. and CA! Answer calls, handle FAQs, route inquiries, send texts, and book appointments 24/7— so your teams can stay focused on what matters most.  Real results with AI Receptionist from businesses like yours:Integral Recruiting: Handled 93% of calls with AI Owen Security: Made 3x more sales calls with extra staff time Big Think Capital: Freed up 10% of team time and saved $3,000/monthSave time, reduce costs, and you can easily set it up in your RingCentral phone system.🏆Start winning more business todaySee how AI Receptionist works and start your free trial in minutes in Explore AI Receptionist🎥Prefer a live walkthrough?Join our live demo to learn how an AI Receptionist can help your business capture more leads and answer every customer call.Register now!

883
BeckyH
Community Manager
Mary-Community_Moderator
Community Manager
Mary-Community_ModeratorCommunity Manager
published in News & Announcements
🎉 Welcome to the FIRST RingCentral Weekend Warm-up! 🎉

Happy Thursday, RingCentral Community! The weekend is almost here, and we're thrilled to launch our brand new 'Weekend Warm-up' series to get you ready! 🎉Each Thursday, we'll open a fun discussion about your RingCentral experience, so we can learn from your valuable feedback and share tips – all aimed at continually improving RingCentral for you!This program is all about connecting, sharing, and helping each other get the most out of RingCentral. By participating, you're not just answering a poll; you're contributing to a vibrant community where your insights directly help shape the future of RingCentral features and support!Your valuable feedback and new ideas from these discussions will be regularly shared internally with our Product Team, Engineering, and other support departments. Your voice matters and can directly influence the enhancements and direction of RingCentral! This week's poll is inspired by conversations we often hear right here in the Community: Notifications – a nec

1018
Mary-Community_Moderator
Community Manager
Jann Mateo
Community Manager
Jann MateoCommunity Manager
published in News & Announcements
Missed Our "What's New in RingEX" June 26, 2025 Webinar? Watch the Replay and Explore Key Resources to Stay Up-To-Date with the Latest Features

Thank you to all that joined us in our ever exciting What’s New in RingEX last June 26th! Where our customer care team shared the latest and upcoming features for RingEX! The chat was energetic, and the Q&A was filled with exciting questions! You’re all amazing! Here are the things that we’re highlighted in the session: Recent announcements from RingCentral AI for RingEX RingEX User Experience RingEX Admin RingEX Analytics Hardware Global RingCentral Events Platform and Integrations RingEX June 2025 Release SummaryWe understand that not everyone could attend the webinar—but don’t worry, we’ve got you covered! You can watch the recorded session by registering via the link below or view the presentation deck which will include all features that were highlighted.Recording: Register to get recording here!  Presentation deck: Click here to view!For any questions that were missed during the webinar, don’t worry we’ll get them to you right down in the comment section! If you have any othe

366
Jann Mateo
Community Manager
Mary-Community_Moderator
Community Manager
Mary-Community_ModeratorCommunity Manager
published in News & Announcements
We want your input! - Content Suggestions

Hello Community members! 👋 We're planning another 'Lost in the RingCentral Lingo?' post, similar to our previous one.To make it as helpful as possible, we'd love to hear from you:What RingCentral words, terms, phrases, or general lingo would you like more clarity on?Please share your suggestions in the comments below!

1230
Mary-Community_Moderator
Community Manager
Jann Mateo
Community Manager
Jann MateoCommunity Manager
published in News & Announcements
RingCX keeps getting better! Watch the June 2025 ‘What’s New’ Recording & See What’s Coming!

Thank you to all that joined us in the “What’s New in RingCX - June 25, 2025” session. Where we share the latest updates and features designed to enhance your business communications and drive success to help you and your team work smarter and not harder! Here are some highlights from the webinar that are to look out for!News and announcements  AI for RingCX  RingCX User Experience  RingCX Admin  RingCX Analytics Platforms and integrations  Summary  If you weren't able to attend, don’t worry– we’ve got you covered! You can view the recording and the presentation deck with the link below and stay on top of what’s new with RingCX!Recording: What’s New in RingCX, June 25, 2025 Presentation deck: What's New in RingCX June 2025 presentation deckYou can also view recordings of previous webinars here. Let’s keep the conversation going! If you have any questions, drop them below or contact at community.support@ringcentral.com. 

90
Jann Mateo
Community Manager
Jann Mateo
Community Manager
Jann MateoCommunity Manager
published in News & Announcements
Deep Dive into RingEX for HubSpot: Post-Webinar Resources & Q&A

A big thank you to everyone who attended our recent webinar, "Introducing Native RingEX for HubSpot"! Your engagement and thoughtful questions made it a truly valuable session, and we were thrilled to share the exciting capabilities of this new integration with you.Here’s are some of the highlights:We Introduced a fully native RingCentral experience within HubSpot Kicked off a new RingCentral for HubSpot Community Portal We also talked about upcoming feature releases such as AI Notes and Admin ControlsWe’ve also prepared additional resources for you to deep dive into this new integration:RingEX HubSpot Handout HubSpot Blog HubSpot Solution Brief Webinar presentation deckWe understand that there are questions that we’re not answered in the webinar, we’ll make sure to give answers to these questions through the comment section.We hope this post-webinar content provides valuable insights as you explore the power of Native RingEX for HubSpot. If you have any further questions or want to co

4813
Jann Mateo
Community Manager
Jann Mateo
Community Manager
Jann MateoCommunity Manager
published in News & Announcements
Discover What’s New in RingEX: June 2025 Feature Update Webinar

We’re thrilled to invite you to another “What’s New in RingEX - June 2025” webinar, where we’ll be providing you with the latest and soon-to-be-released features for RingEX that will help you streamline your business communication. 🗓 Date: June 26, 2025🕒 Time: 11 AM PST | 12pm MST | 2pm EST📍 Where: Register here!In this session:✅ See the newest and upcoming features✅ Get a close look at how the features work✅ Ask questions directly to our experts Whether you're an admin, user, or just curious about the future of RingEX, this is the perfect opportunity to stay ahead of the curve. Mark your calendars and see you there!

300
Jann Mateo
Community Manager
Jann Mateo
Community Manager
Jann MateoCommunity Manager
published in News & Announcements
Discover What’s New in RingCX - June 25, 2025

We’re excited to invite you to this month’s What’s New in RingCX webinar on June 25th! We’ll showcase the latest and greatest of upcoming features and additions to our ever-growing RingCX product!🗓 Date: June 25, 2025🕒 Time: 11 AM PST | 12PM MST | 2PM EST📍 Where: Register here!In this session:✅ Check out the newest and upcoming features✅ Get a closer look at how the features work✅ Ask questions of experts in real-time Whether you're an admin, user, or just curious about the future of RingCX, this is the perfect opportunity to stay ahead and be updated with the latest. Mark your calendars and see you there! 

110
Jann Mateo
Community Manager
Jann Mateo
Community Manager
Jann MateoCommunity Manager
published in News & Announcements
🚀 Revolutionize How You Work: Introducing our new Native HubSpot x RingEX Integration! 🌟

We’re thrilled to invite you to an exclusive webinar on June 18th where Product Manager, George Lu, will be showcasing the native integration between RingEX and HubSpot—the latest game-changer in CRM and business communications!🕒Date: June 18, 2025🗓 Time: 11am PST | 12pm MST | 2pm EST📍  Where: Register here!Here’s why you can’t miss it:✔️ Unified Communication Workflow: Manage calls, messages, voicemails, and faxes directly within HubSpot—no Chrome extensions required.✔️ Enhanced Call Management: With server-side call logging, enjoy seamless activity sync across mobile, desktop, and desk phones automatically.✔️ Streamlined User Experience: Say goodbye to clunky interfaces and hello to a refreshed, intelligent dashboard.✔️ Smart Notes, Powered by AI: Real-time AI note-taking embedded into HubSpot to save time and boost efficiency.💡 Let us show you how this integration enhances productivity, streamlines workflows, and delivers powerful insights to your fingertips. 

310
Jann Mateo
Community Manager
Jann Mateo
Community Manager
Jann MateoCommunity Manager
published in News & Announcements
Missed Our "What's New in RingEX" May 22, 2025 Webinar? Watch the Replay and Explore Key Resources to Stay Up-To-Date with the Latest Features!

Thank you to all that joined us in our ever exciting What’s New in RingEX last May 22nd! Where our customer care team shared the latest and upcoming features for RingEX! The chat was energetic, and the Q&A was filled with exciting questions! You’re all amazing! Here are the things that we’re highlighted in the session: Recent announcements from RingCentral AI for RingEX RingEX User Experience RingEX Admin Hardware Platform and Integrations RingEX May 2025 Release Summary We understand that not everyone could attend the webinar—but don’t worry, we’ve got you covered! You can watch the recorded session by registering via the link below or view the presentation deck which will include all features that were highlighted.Recording: Register to get recording here!  Presentation deck: Click here to view!For any questions that were missed during the webinar, don’t worry we’ll get them to you right down in the comment section! If you have any other questions that you would like to be answer

440
Jann Mateo
Community Manager
Jann Mateo
Community Manager
Jann MateoCommunity Manager
published in News & Announcements
RingCX keeps getting better! Watch the May 2025 ‘What’s New’ Recording & See What’s Coming!

Thank you to all that joined us in the “What’s New in RingCX, May 21, 2025” session. Where we share the latest updates and features designed to enhance your business communications and drive success to help you and your team work smarter and not harder! Here are some highlights from the webinar that are to look out for!News and announcements AI for RingCX RingCX User Experience RingCX Digital Experience RingCX Analytics RingCX Admin Platforms and integrations Summary We also got a lot of interesting questions that we mentioned that we’re gonna get back to. You may view the answer to those questions in the comments down below. If you weren't able to attend, don’t worry– we’ve got you covered! You can view the recording and the presentation deck with the link below and stay on top of what’s new with RingCX! Recording: What’s New in RingCX, May 21, 2025Presentation deck: What's New in RingCX May 2025 presentation deckYou can also view recordings of previous webinars here.Let’s keep the co

530
Jann Mateo
Community Manager
Jann Mateo
Community Manager
Jann MateoCommunity Manager
published in News & Announcements
Discover What’s New in RingEX: May 2025 Feature Update Webinar

We’re excited to invite you to another “What’s New in RingEX - May 2025” webinar, where we’ll be providing you with the latest and soon-to-be-released features for RingEX that will help you streamline your business communication. 🗓 Date: May 22, 2025🕒 Time: 11 AM PST | 12pm MST | 2pm EST📍 Where: Register here!In this session:✅ See the newest and upcoming features✅ Get a close look at how the features work✅ Ask questions directly to our experts Whether you're an admin, user, or just curious about the future of RingEX, this is the perfect opportunity to stay ahead of the curve. Mark your calendars and see you there!

560
Jann Mateo
Community Manager
Jann Mateo
Community Manager
Jann MateoCommunity Manager
published in News & Announcements
Discover What’s New in RingCX - May 21, 2025

We’re excited to invite you to this month’s What’s New in RingCX webinar on May 21st! Where we’ll showcase the latest and greatest of upcoming features and additions to our ever-growing RingCX product! 🗓 Date: May 21, 2025🕒 Time: 11 AM PST | 12PM MST | 2PM EST📍 Where: Register here!In this session:✅ Check out the newest and upcoming features✅ Get a closer look at how the features work✅ Ask questions of experts in realtime Whether you're an admin, user, or just curious about the future of RingCX, this is the perfect opportunity to stay ahead and update with the latest. Mark your calendars and see you there!

270
Jann Mateo
Community Manager
Jann Mateo
Community Manager
Jann MateoCommunity Manager
published in News & Announcements
🚨HubSpot Users—This One’s for You!🚨

Already using HubSpot to power your marketing engine? Learn how to take it to the next level with RingCentral Events. We're hosting a session just for HubSpot users to show you how to turn your webinars and virtual events into repeatable, scalable growth machines. Discover how to:Connect your event strategy directly to your CRM Drive deeper engagement Unlock better reporting and pipeline impact If you care about pipeline, personalization, or performance—this is your roadmap to doing more with what you already have. 👉 Register now and save your spot!

270
Jann Mateo
Community Manager
Jann Mateo
Community Manager
Jann MateoCommunity Manager
published in News & Announcements
Integrate your CRM to RingCentral using App Connect: Check Out the Webinar Replay with Byrne Reese and Elevate Your Workflow!

A huge shoutout and thank you to all that joined us in the “Integrate any CRM to RingCentral using App Connect” webinar last April 10, 2025, where we talked about what App Connect is and the future of this feature! The chat was energetic and you’re all wonderful!We understand that not everyone could attend the webinar—but don’t worry, we’ve got you covered! You can watch the recorded session by registering via the link below or view the presentation deck which will include all features that were highlighted.Recording: Integrate any CRM to RingCentral using App Connect: Community Webinar with Byrne Reese Presentation deck: App Connect Webinar - RingCentral Community App Connect Documentation: View here We would also like to invite you to join the App Connect Community, where you can learn more about App Connect, ask questions, share ideas and feature requests, and talk to other community members about their best practices.App Connect Community: Join here!For any questions that were miss

1158
Jann Mateo
Community Manager
Jann Mateo
Community Manager
Jann MateoCommunity Manager
published in News & Announcements
Integrate any CRM to RingCentral using App Connect: Community Webinar with Byrne Reese

Are you looking to connect your CRM (Customer Relationship Management) to RingCentral to log calls, SMS, and more? We got you covered! We’re excited to invite you all to our upcoming webinar with ​@ByrneReese! He’ll dive into RingCentral App Connect and show you how it can seamlessly connect your CRM to RingCentral unlocking amazing features your whole company can take advantage of.🗓 Date: April 10, 2025🕒 Time: 2 PM EST | 12 PM MST📍 Where: Register here!What to Expect:For RingCentral customers using a supported CRM:Learn the fundamentals of App Connect Discover how easy it is to get up and running Unlock powerful features to enhance your CRM experienceFor customers without existing CRM integration:Explore the benefits of App Connect Find out how it can provide the seamless CRM integration you’ve been looking for Receive expert guidance on setting up and using App ConnectThis webinar is a fantastic opportunity to connect with other members of the App Connect community. Share your fea

560
Jann Mateo
Community Manager
Jann Mateo
Community Manager
Jann MateoCommunity Manager
published in News & Announcements
RingCX keeps getting better! Watch the March 2025 ‘What’s New’ Recording & See What’s Coming!

A huge thank you to all that joined us in the “What’s New in RingCX, March 2025” session. We’re sharing the latest updates and features designed to enhance your business communications and drive success. Here are some highlights from the webinar that are to look out for! We've added timestamps (MM:SS) in the recording to help you navigate to the topics that interest you most.News and announcements - 04:19 AI for RingCX - 10:36 Agent Experience - 16:35 Analytics - 18:38 RingCX Admin  - 21:03 Platforms and integrations - 23:15  Summary  If you weren't able to attend, don’t worry– we’ve got you covered! You can view the recording and the presentation deck with the link below and stay on top of what’s new with RingCX!Recording: What’s New in RingCX, March 2025Presentation deck: What's New in RingCX March 2025 presentation deck Don’t miss our upcoming webinars!Integrate any CRM to RingCentral using App Connect: Community Webinar with Byrne ReeseYou can also view recordings of previous webin

440
Jann Mateo
Community Manager
Jann Mateo
Community Manager
Jann MateoCommunity Manager
published in News & Announcements
Missed Our "What's New in RingEX" March 2025 Webinar? Watch the Replay and Explore Key Resources to Stay Up-To-Date with the Latest Features!

A huge shout out and thank you to all that joined us in another exciting What’s New in RingEX last March 20, 2025 where we tackle the upcoming features for RingEX! The chat was lively and you were all wonderful! We share a lot of new upcoming updates and features during the webinar, here are the things that we’re highlighted in the session: Recent announcements from RingCentral RingEX Newest updates Analytics Portal RingSense Deskphones and Hardware RingCentral Rooms Platforms and IntegrationsWe got a lot of questions regarding the new RingCentral AI Receptionist. For any questions that you might have, feel free to visit our community page  🚀 Capture Every Opportunity with AI Receptionist - Free Trial Available 🚀 and share your thoughts and questions! We’ll be more than happy to get those answered and help you in understanding more about the RingCentral AI Receptionist. We understand that not everyone could attend the webinar—but don’t worry, we’ve got you covered! You can watch the

9710
Jann Mateo
Community Manager

Having trouble finding an answer?

We can’t know everything, but we can help point you in the right direction with these resources:

Terms & ConditionsCookie settings
PRODUCTS
RingEX
Message
Video
Phone
OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility
QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales
© 1999-2024 RingCentral, Inc. All rights reserved. Privacy Notice