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ivr
asked in Users
Single / Multi Level IVR Switch LocationHi, Where is the button to enable /disable multi level ivr's? The documentation show it here, but i can't find i...
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Aug 21, 2023 at 7:50am
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asked in Users
dial-by-name feature - own promptI would like to use my own recorded prompt in an IVR for the dial-by-name feature instead of the out-of-the-box system p...
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Aug 17, 2023 at 6:17pm
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asked in Users
Add option to send to extension immediately at the end of IVRThere is currently no way in an IVR just have callers remain on the line to be directed to a queue. There is the time ou...
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Jul 20, 2023 at 4:46am
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asked in Users
Speech IVR / Voice Prompted IVRDoes anyone know if RC will have a Voice Prompted IVR anytime soon?...
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Jul 10, 2023 at 3:09am
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asked in Users
Unwanted Dial By Extension behaviorWe have discovered that you can dial anyone's extension in the Ring Central System from an IVR Menu Announcement. Is...
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Jul 6, 2023 at 12:00pm
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asked in Developers
Sending email via IVR when promptedHello. I've created a notification in my company's IVR system that will alert a set group of employees of API fa...
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May 19, 2023 at 5:49am
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asked in Users
Adding a second IVR and routingHello,We need to add a second toll-free number to our company, and have a second IVR setup that will route this toll fre...
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Mar 22, 2023 at 6:31pm
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asked in Users
Multi-Level IVR SequenceDue to each department having different hours our "Business Hours" are set to 24 hours. We utilize IVR's ...
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Feb 24, 2023 at 7:25am
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asked in Developers
Best to way to find out where a caller is on IVR via webhook?Hi there,I need to find a way to either know what prompt a user is listening to on the IVR or where he is in the IVR sys...
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Feb 3, 2023 at 9:17am
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asked in Users
Can I use IVR button press to route to a conferenceI use ring central for running a support help desk. I'd like to add a standing conference call as an option for IVR ...
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Jan 11, 2023 at 11:08am
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