analytics and reporting Image

analytics and reporting

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Carisse Lababo avatar image
Carisse Lababo asked Users

What state is an agent in when their available, working and outstate code are 0?

analytics and reporting

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Paul Dee avatar image
Paul Dee asked mary-community-moderator commented Users

in LOB, What is the difference between Users Calls Performance Data and Users Calls Response

analytics and reporting

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2Answers

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Caleb Laus avatar image
Caleb Laus asked Caleb Laus commented Developers

RC API for Calls

analytics and reporting

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amy-price10636 asked Scorptec System Admin commented Users

Can anyone clarify the difference in reporting between Missed calls and Abandoned calls?

analytics and reporting

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7Answers

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Lucia Schonfeld avatar image
Lucia Schonfeld asked ryan-gosling commented Users

Historical report changes if a user switches department?

analytics and reporting

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3Answers

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Rob DiCecco avatar image
Rob DiCecco asked Rob DiCecco commented Developers

How do we get results from the assorted call log & analytic APIs that tie out with the Performance Reports in the UI?

analytics and reporting

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Eric Silver avatar image
Eric Silver asked mary-community-moderator commented Users

Best Way to See our Received Call Volume per Hour

analytics and reporting

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2 Comments

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Craig Smith avatar image
Craig Smith asked mary-community-moderator answered Users

Do calls that come in while on DND count as a missed call

analytics and reporting

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Susan Pieroni asked mary-community-moderator answered Users

DND Report

analytics and reporting

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Dori Tjapkes avatar image
Dori Tjapkes asked mary-community-moderator answered Users

Number of answered outbound calls

analytics and reporting call logs

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Josh Cale avatar image
Josh Cale asked mary-community-moderator answered Users

How can you schedule a report to be sent via email on calls made in a given time period?

analytics and reporting

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1Answer

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Chloe Herbu avatar image
Chloe Herbu asked Phong Vu answered Developers

Incoming calls and handled calls

analytics and reporting report

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1Answer

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Stacey Tucker avatar image
Stacey Tucker asked Julie Raasch answered Users

Is there away to create a Non Licensed user access for report and analytics only

analytics and reporting

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3Answers

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aaron-west7756 avatar image
aaron-west7756 asked Kevin Y published Users

Abandoned Call Report / View

analytics and reporting

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18Answers

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Ahmed Abousetta avatar image
Ahmed Abousetta asked Ahmed Abousetta commented Developers

Analytics API, users performance reports, queue calls filter

rest api analytics and reporting

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1Answer

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