analytics and reporting Image

analytics and reporting

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Eric Cui avatar image
Eric Cui asked Eric Cui commented Developers

Analytic API Interactive API Reference only can see myself

rest api analytics and reporting

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James Suller asked mary-community-moderator commented Users

Call Details for Calls Outside of Service Level

analytics and reporting

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0Answers

1 Comment

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Anthony Szeman avatar image
Anthony Szeman asked mary-community-moderator answered Users

Call Recordings by User

analytics and reporting

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1Answer

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James Suller asked Users

Service Level Calculation : When Does The Clock Start?

analytics and reporting

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0Answers

0 Comments

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Jeff Kamin avatar image
Jeff Kamin asked Jeff Kamin commented Users

Interval Data

analytics and reporting

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5 Comments

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Stephen Knorr avatar image
Stephen Knorr asked Becky-Community_Manager commented Users

Analytics for ContactCenter Agents and Phone Numbers

analytics and reporting contact center

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1 Comment

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Michael Castro avatar image
Michael Castro asked mary-community-moderator answered Users

Sharing Performance Reports with Other Super Admin

analytics and reporting

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1Answer

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Jo Irvine asked Users

Display agents in "wrap up" status on live reports

analytics and reporting

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Paul Brenner asked mary-community-moderator commented Users

Report by Rep by Scheduled Activity

analytics and reporting contact center

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0Answers

2 Comments

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Michael Hemp avatar image
Michael Hemp asked Michael Hemp commented Users

Call Queue reporting on "Accept Queue Calls"

call queues analytics and reporting

1 Like

1Answer

0 Comments

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Anthony Szeman avatar image
Anthony Szeman asked Anthony Szeman commented Users

IVR Path Report

analytics and reporting

1 Like

1Answer

1 Comment

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CLINT GANDY asked CLINT GANDY commented Users

Calls the user did not make

analytics and reporting

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0Answers

2 Comments

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Biljana Uzelac avatar image
Biljana Uzelac asked mary-community-moderator answered Users

Returning Voicemails and missed calls

analytics and reporting voicemail

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1Answer

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A Feibus asked Byrne Reese answered Developers

API analytics are updating for 24hr, but not 7 day for sandbox account.

developer sandbox analytics and reporting

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1Answer

2 Comments

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karen-inman asked mary-community-moderator commented Users

Distinguish between calls missed because user is on phone vs. not answered

analytics and reporting call logs

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2Answers

4 Comments

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