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Need to submit a developer help ticket? Our new online form can help!
Tags: community announcement
Jun 16, 2021 at 5:19pm   •   0 replies  •  0 likes
Byrne Reese

Dear Developer Community, In an effort to help the RingCentral developer support team to resolve support cases faster and with less back-and-forth, we have recently made available a new [web-based help ticket submission form][1]. Later this year, this new form will be the only way to create a ticket, as we are phasing out the email alias, which is how the majority of developers request help today. **When should I submit a help ticket versus visit the forum?** We encourage developers to ask their questions here if they can because the collective knowledge of the community has the best chance to help developers answer their questions and with the fastest turnaround. Help tickets are best in the following circumstances: - You need to transmit private information to a support rep to help resolve your issue. - You need help with your account, e.g. forgotten password, etc. - You require help only someone within RingCentral can provide, e.g. app graduation, rate limit increase requests, etc. **When will the email address stop working?** No date has been selected yet, but our goal is to phase out this email address by the end of 2021. When we solidify the exact date when this email address will be retired, we will communicate with developers here and via our other communication channels. Sincerely, RingCentral Developer Support Team [1]:

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