Community Announcements

Are you making the most of your contact center setup? Having a world-class platform is a great start, but the real magic happens when you know exactly which levers to pull to supercharge your team's performance.We are excited to invite you to the upcoming RingCentral Contact Center (RCCC) Unlocked! 🚀 RingCentral Contact Center Unlocked📅 Date: Thursday, July 9, 2026⏰ Time: 11:00 AM PT | 2:00 PM ET📍 Where: RingCentral Contact Center Unlocked - July 9, 2026 Why You Should AttendThis series was built specifically for this community. We’re pulling back the curtain on the platform’s newest features and tools, giving you the insider knowledge to stay ahead of the curve. By joining this session, you’ll walk away with:New Features: A first look at the latest updates. Practical Use Cases: How to automate tasks and simplify workflows. Pro Tips: Actionable strategies to boost team productivity immediately. Ready to unlock your platform's full potential?Don't miss out on these exclusive communit

Come and join us for another “RingEX Unlocked” webinar this coming June 25, 2026! We’ll be showcasing the latest and soon-to-be-released features for RingEX that will help you streamline your business communication 🗓 Date: June 25, 2026🕒 Time: 11 AM PST | 12pm MST | 2pm EST📍 Where: Register here! In this session:✅ See the newest and upcoming features✅ Get a close look at how the features work✅ Ask questions directly to our experts Whether you're an admin, user, or just curious about the future of RingEX, this is the perfect opportunity to stay ahead of the curve. Mark your calendars and see you there!

We’re thrilled to invite you to another “RingCX Unlocked ” webinar this coming June 30, 2026! We’ll showcase the latest and greatest of upcoming features and additions to our ever-growing RingCX product! 🗓 Date: June 30, 2026🕒 Time: 11 AM PST | 12pm MST | 2pm EST📍 Where: Register here!In this session:✅ Check out the newest and upcoming features✅ Get a closer look at how the features work✅ Ask questions of experts in real-time Whether you're an admin, user, or just curious about the future of RingCX, this is the perfect opportunity to stay ahead and be updated with the latest. Mark your calendars and see you there

A huge thank you to everyone who joined our recent session on unlocking the latest RingEX innovations! The community team enjoyed showcasing the newest and upcoming features! The chat was energetic and filled with amazing questions! You’re all amazing! Key session highlights:AI for RingEX AI Receptionist RingCentral Video - AI Meetings RingEX User Experience RingEX Admin RingEX Global Hardware Platforms & Integrations RingEX May 2026 Feature AvailabilityWe understand that not everyone could attend the webinar, but don’t worry - we’ve got you covered! You can watch the recorded session by registering via the link below or view the presentation deck which will include all features that were highlighted.Recording: RingEX Unlocked - May 28, 2026 Presentation deck: RingCentral Community - RingEX Unlocked May 2026We had so many great questions during our last webinar—thank you! We couldn't get to all of them live and in the chat, but don't worry, we'll post the answers to every question

Thank you to all that joined us in the “RingCX Unlocked - May 27, 2026” session. Where we share the latest updates and features designed to enhance your business communications and drive success to help you and your team work smarter and not harder! Here are some highlights from the webinar that are to look out for!AI for RingCX RingWEM RingCX User Experience RingCX Admin Platforms & Integrations RingCX May 2026 Feature Availability If you weren't able to attend, you can view the recording, and the presentation deck with the link below and stay on top of what’s new with RingCX!Recording: RingCX Unlocked - May 27, 2026 Presentation deck: RingCentral Community- RingCX Unlocked May 2026 You can also view recordings of previous webinars here. Let’s keep the conversation going! If you have any questions, drop them below or contact at community.support@ringcentral.com.

Missed our live session, or just want to revisit the insights? We’ve got you covered! The healthcare landscape is shifting rapidly. With over 200,000 small business medical offices looking for ways to improve patient care while reducing administrative burnout, AI has moved from a "nice-to-have" to a modern necessity. In this exclusive webinar, our healthcare wizards and industry experts broke down exactly how medical offices and assistants are leveraging AI to streamline the patient journey from the front desk to the follow-up—all without losing that essential human touch.🎥Watch the Replay: The Digital Practice: AI Best Practices for Modern Healthcare - May 14, 2026 📊Presentation Deck: RingCentral Community: The Digital Practice - AI Best Practices for Modern Healthcare - May 14, 2026  We understand that a lot are interested to know more about the integration. RingCentral supports 500+ integrations including integrations with Epic, Oracle Health, eClinicalWorks, and others through ou

Come and join us for another “RingEX Unlocked” webinar this coming May 28, 2026! We’ll be showcasing the latest and soon-to-be-released features for RingEX that will help you streamline your business communication 🗓 Date: May 28, 2026🕒 Time: 11 AM PST | 12pm MST | 2pm EST📍 Where: Register here! In this session:✅ See the newest and upcoming features✅ Get a close look at how the features work✅ Ask questions directly to our experts Whether you're an admin, user, or just curious about the future of RingEX, this is the perfect opportunity to stay ahead of the curve. Mark your calendars and see you there! 

We’re thrilled to invite you to another “RingCX Unlocked ” webinar this coming May 27, 2026! We’ll showcase the latest and greatest of upcoming features and additions to our ever-growing RingCX product! 🗓 Date: May 27, 2026🕒 Time: 11 AM PST | 12pm MST | 2pm EST📍 Where: Register here!In this session:✅ Check out the newest and upcoming features✅ Get a closer look at how the features work✅ Ask questions of experts in real-time Whether you're an admin, user, or just curious about the future of RingCX, this is the perfect opportunity to stay ahead and be updated with the latest. Mark your calendars and see you there! 

Ready to take control of your new phone system? Whether you’re working from the office, your home, or on the go, RingEX is your new command center for calls, video, and messaging. Join us on May 19th and May 26th for a live, deep-dive walkthrough designed to get you up and running without the headache. We’ll skip the fluff and show you exactly how to:Activate your extension Never miss a beat: Set up your "Work Hours" and custom answering rules (perfect for vacations and holidays!). Look & sound professional: Customize your voicemail greetings and phonetic name pronunciation. Master the "Flip": Learn how to seamlessly move a live call from your desk to your mobile device. Stay Safe: Properly configure your emergency E911 address and security settings. Register here!May 19, 2026, 11am MT | 1pm ET - RingEX: User Experience - Setting up your extension, Tue, 19 May. 2026 May 26, 2026, 11am MT | 1pm ET - RingEX: User Experience - Setting up your extension, Tue, 26 May. 2026Don’t just ins

"Vibe coding" represents a new shift in software development, moving us away from writing line after line of code and toward a more high-level style of orchestration. Think of it less like holding the boom mic on a film set and more like directing the movie. You describe the vibe, the intent, and the functionality, while AI increasingly handles the syntax and implementation. Join us on May 20, 2026, for an exclusive webinar where we’ll explore the benefits, pitfalls, and the future of AI-assisted programming.  🗓 Date: May 20, 2026🕒 Time: 11 AM PST | 12pm MST | 2pm EST📍 Where: Register here! See you there!  

Did you miss our recent webinar on Customer Engagement Bundle last April 30, 2026? Don’t worry—we’ve got you covered. We took a deep dive into how businesses can move away from “disconnected tools” and toward a unified system that handles every call and text as a team. What we talked about:The Cost of the "Unresponsive Loop": We discussed the heavy financial impact of missed calls, noting that it costs 5-25x more to acquire a new customer than to keep an existing one happy. Key Capabilities of the Bundle: Call Queues Booster: Features like “Call Back from Queue” and “Wait time announcements” help reduce hangups and set better expectations for callers. Business SMS Booster: A shared inbox for team-managed SMS, reusable templates for faster replies, and built-in compliance tools to manage opt-ins and opt-outs automatically. Live Reports: Real-time dashboards that give managers instant visibility into active call and agent status, allowing for immediate staffing adjustments. New Innova

The healthcare landscape is evolving rapidly, and AI is no longer just a "future" concept—it's a tool for today. Are you ready to see how AI can streamline your patient journey? Join us on May 14, 2026, for an exclusive webinar: "The Digital Practice: AI Best Practices for Modern Healthcare." 🗓 Date: May 14, 2026🕒 Time: 11 AM PST | 12pm MST | 2pm EST📍 Where: Register here!What we’ll cover: The AI Receptionist: Best practices for using AI to manage high call volumes and patient inquiries without losing the "human touch." Compliance & Efficiency: How Professional Services within healthcare use AI to maintain accurate records and insights while staying focused on patient care. Healthcare Use Cases: Direct insights from industry experts on why medical offices are migrating to AI-integrated platforms. Onboarding Motion: A specialized walkthrough on the specific technical steps to get a healthcare practice live and optimized in days, not weeks. See you there!  

Thank you to all that joined us in the “RingCX Unlocked - April 23, 2026” session. Where we share the latest updates and features designed to enhance your business communications and drive success to help you and your team work smarter and not harder! Here are some highlights from the webinar that are to look out for!AI for RingCX RingWEM RingCX User Experience RingCX Admin RingCX Analytics Platforms & Integrations RingCX 2026 Roadmap RingCX April 2026 Feature Availability If you weren't able to attend, you can view the recording, and the presentation deck with the link below and stay on top of what’s new with RingCX!Recording: RingCX Unlocked - April 23 2026 Presentation deck: RingCentral Community- RingCX Unlocked April 2026 You can also view recordings of previous webinars here. Let’s keep the conversation going! If you have any questions, drop them below or contact at community.support@ringcentral.com. 

A huge thank you to everyone who joined our recent session on unlocking the latest RingEX innovations! Our Customer Care team enjoyed showcasing the newest and upcoming features! The chat was energetic and filled with amazing questions! You’re all amazing! Key session highlights:AI for RingEX RingEX User Experience RingEX Admin RingEX Analytics Platforms & Integrations RingEX April 2026 Feature AvailabilityWe understand that not everyone could attend the webinar, but don’t worry - we’ve got you covered! You can watch the recorded session by registering via the link below or view the presentation deck which will include all features that were highlighted.Recording: RingEX Unlocked - April 22, 2026 Presentation deck: RingCentral Community - RingEX Unlocked April 2026We had so many great questions during our last webinar—thank you! We couldn't get to all of them live and in the chat, but don't worry, we'll post the answers to every question that was missed right here in the comments.

Join our upcoming webinar on April 30, 2026, where we’ll dive deep into the RingCentral Customer Engagement Bundle (CEB). See how CEB transforms your communication into a professional customer engagement engine. We’ll show you how to move past the simple dial tone and start using tools that drive loyalty and revenue!🗓 Date: April 30, 2026🕒Time: 11 AM PST | 12pm MST | 2pm EST📍Where: Register here!This session will provide strategic insights into Call Queues features and its role within Customer Engagement Bundle:Smart Call Queues: Learn how to turn hold time into a better experience with wait-time announcements and position updates. The Magic of Callback from Queues: See how letting customers "keep their place in line" without staying on the phone drastically reduces abandonment rates. Live Reports & Actionable Insights: Stop guessing. We’ll demo the live dashboards that let supervisors see queue activity as it happens and fix issues before they escalate. Scaling Beyond the Phone