Community Announcements

Welcome to this month’s RingCX Unlocked recap! A huge thank you to everyone who attended this month’s RingCX Unlocked webinar hosted by Sarah from our Customer Success Team. We love seeing our community connect, ask questions, and share insights. Missed the live session? No worries at all—we’ve got you covered! This summary breaks down all the major highlights, feature updates, and future roadmap reveals so you can stay in the loop. 🌟 Spotlight on AI: Trustworthy & Purpose-BuiltAI continues to be the heartbeat of RingCentral's innovation, driving tools that empower your agents rather than replace them.Trustworthy AI: Your data privacy is our top priority. RingCentral does not use your data to train AI models, operates in full compliance with privacy laws, and continuously tests for bias. Introducing AIRPro (Early Access): Meet RingCentral’s newest omni-channel AI representative! Omni-channel & Multilingual: Seamlessly handles voice and digital interactions and automatically sw

Welcome to this month’s RingEX Unlocked recap! Whether you joined us live or couldn't make it to this session, we’ve got you covered. This summary breaks down all the exciting product updates, AI capabilities, and user experience enhancements announced during our monthly community webinar—hosted by Sarah Hoyt and the RingCentral Customer Community Team, alongside guest speaker Ben from the Product Team. First, a huge thank you to everyone who attended! Your energy in the chat and lively questions made this session fantastic! At RingCentral, our goal is to make your business communications smarter, more intuitive, and effortless across every channel. Because customer feedback directly shapes our platform, we’re thrilled to share the latest updates for July 2026.We’ve prepared a quick summary to help you get up to speed! 🧠 AI at RingCentral: Automate, Assist, & Analyze 1. AIR & AIRPro (Automate)AIR (AI Receptionist): Handles 24/7 frontline calls, FAQs, and transfers. New - Custo

Want to save time and automate repetitive tasks? RingCentral's Workflow Builder is a powerful tool designed to do just that. While it offers a variety of pre-built templates and recipes for common uses, this quick start guide will empower you to create and edit any workflow you need by understanding its key components. Understanding the Building BlocksBefore we start building workflows, let’s talk a little about the main components that you’ll encounter throughout your building experience. TriggersA trigger is the event that starts your workflow. Think of it as the “when” part of a statement. For example, when a new chat message is received, workflow will send a message. Here are the triggers that you can choose from:SMS received: trigger when a new SMS/text message is received SMS received: trigger when a new SMS/text message is received Chat message received: triggers when a new team messaging is received Call received: triggers when a call is received Call ended: triggers when a cal

Thank you to all that joined us in the “RingCX Unlocked - June 30, 2026” session. Where we share the latest updates and features designed to enhance your business communications and drive success to help you and your team work smarter and not harder! Here are some highlights from the webinar that are to look out for!RingCentral’s Customer Contact Week Recap AI for RingCX AIR Pro RingWEM RingCX User & Admin Experience RingCX Analytics RingCX june 2026 Feature Availability If you weren't able to attend, you can view the recording, and the presentation deck with the link below and stay on top of what’s new with RingCX!Recording: RingCX Unlocked - June 30, 2026 Presentation deck: RingCentral Community- RingCX Unlocked June 2026 You can also view recordings of previous webinars here. Let’s keep the conversation going! If you have any questions, drop them below or contact at community.support@ringcentral.com. 

A huge thank you to everyone who joined our recent session on unlocking the latest RingEX innovations! The community team enjoyed showcasing the newest and upcoming features! The chat was energetic and filled with amazing questions! You’re all amazing! Key session highlights:AI For RingEX AI Receptionist AI Conversation Expert RingEX Experience RingEX Analytics RingEX Global Hardware Platform & Integrations RingEX June 2026 Feature AvailabilityWe understand that not everyone could attend the webinar, but don’t worry - we’ve got you covered! You can watch the recorded session by registering via the link below or view the presentation deck which will include all features that were highlighted.Recording: RingEX Unlocked - June 25, 2026 Presentation deck: RingCentral Community - RingEX Unlocked June 2026We had so many great questions during our last webinar—thank you! We couldn't get to all of them live and in the chat, but don't worry, we'll post the answers to every question that was

Are you making the most of your contact center setup? Having a world-class platform is a great start, but the real magic happens when you know exactly which levers to pull to supercharge your team's performance.We are excited to invite you to the upcoming RingCentral Contact Center (RCCC) Unlocked! 🚀 RingCentral Contact Center Unlocked📅 Date: Thursday, July 9, 2026⏰ Time: 11:00 AM PT | 2:00 PM ET📍 Where: RingCentral Contact Center Unlocked - July 9, 2026 Why You Should AttendThis series was built specifically for this community. We’re pulling back the curtain on the platform’s newest features and tools, giving you the insider knowledge to stay ahead of the curve. By joining this session, you’ll walk away with:New Features: A first look at the latest updates. Practical Use Cases: How to automate tasks and simplify workflows. Pro Tips: Actionable strategies to boost team productivity immediately. Ready to unlock your platform's full potential?Don't miss out on these exclusive communit

Come and join us for another “RingEX Unlocked” webinar this coming June 25, 2026! We’ll be showcasing the latest and soon-to-be-released features for RingEX that will help you streamline your business communication 🗓 Date: June 25, 2026🕒 Time: 11 AM PST | 12pm MST | 2pm EST📍 Where: Register here! In this session:✅ See the newest and upcoming features✅ Get a close look at how the features work✅ Ask questions directly to our experts Whether you're an admin, user, or just curious about the future of RingEX, this is the perfect opportunity to stay ahead of the curve. Mark your calendars and see you there!

We’re thrilled to invite you to another “RingCX Unlocked ” webinar this coming June 30, 2026! We’ll showcase the latest and greatest of upcoming features and additions to our ever-growing RingCX product! 🗓 Date: June 30, 2026🕒 Time: 11 AM PST | 12pm MST | 2pm EST📍 Where: Register here!In this session:✅ Check out the newest and upcoming features✅ Get a closer look at how the features work✅ Ask questions of experts in real-time Whether you're an admin, user, or just curious about the future of RingCX, this is the perfect opportunity to stay ahead and be updated with the latest. Mark your calendars and see you there

A huge thank you to everyone who joined our recent session on unlocking the latest RingEX innovations! The community team enjoyed showcasing the newest and upcoming features! The chat was energetic and filled with amazing questions! You’re all amazing! Key session highlights:AI for RingEX AI Receptionist RingCentral Video - AI Meetings RingEX User Experience RingEX Admin RingEX Global Hardware Platforms & Integrations RingEX May 2026 Feature AvailabilityWe understand that not everyone could attend the webinar, but don’t worry - we’ve got you covered! You can watch the recorded session by registering via the link below or view the presentation deck which will include all features that were highlighted.Recording: RingEX Unlocked - May 28, 2026 Presentation deck: RingCentral Community - RingEX Unlocked May 2026We had so many great questions during our last webinar—thank you! We couldn't get to all of them live and in the chat, but don't worry, we'll post the answers to every question

Thank you to all that joined us in the “RingCX Unlocked - May 27, 2026” session. Where we share the latest updates and features designed to enhance your business communications and drive success to help you and your team work smarter and not harder! Here are some highlights from the webinar that are to look out for!AI for RingCX RingWEM RingCX User Experience RingCX Admin Platforms & Integrations RingCX May 2026 Feature Availability If you weren't able to attend, you can view the recording, and the presentation deck with the link below and stay on top of what’s new with RingCX!Recording: RingCX Unlocked - May 27, 2026 Presentation deck: RingCentral Community- RingCX Unlocked May 2026 You can also view recordings of previous webinars here. Let’s keep the conversation going! If you have any questions, drop them below or contact at community.support@ringcentral.com.