Microsoft

We are testing the RingCentral embedded app in Microsoft Teams out before making it a company standard. We know many of our employees will have several Ring Central’s open at the same time to work off of.In Teams, we can open Ring Central it’s self out of the Teams app into it’s own window just one time. Will it be possible that can be increased to a few times, to where an employee can pop out Ring Central out of Teams so they can have one being calls, one being the Hud, one being Call history or whatever, so they can have them all available and not have to click back and forth so much or have to click out of Ring Central in Teams to their chat or one drive, and then come back and lose where they were. 

I have configured an Intune MAM policy and included RingCentral for Intune. I have an app protection policy including RC and all MS apps and have the app added to Intune (RingCentral for Intune > Google Play Store, not Managed Play Store). I’ve configured send org data to other apps is policy managed apps only and telecommunication data out to any dialer app.This is working for me on iPhone, SSO (Azure) authenticates against the Microsoft Authenticator app as broker and the sign in is completed back to RC successfully. On Android however, SSO launches from RC app to Edge Browser (in the MAM policy and Edge is signed in/syncing), some URL’s load it seems as SSO is approved, but it is not sent back to RC app, the login just sits on Edge showing a blank screen with URL https://login.ringcentral.com/api/sso/login? Thanks,

I setup an API in ringcentral dev that I’m using in a Microsoft Azure Automation runbook to execute an offboarding for a user I specify.  The first step we must complete is toggling the switch off for the MS Teams connection on the user I’ve specified in my automation.  How would I set this up?   I’m using powershell 7.2 for my API call. I’ve got my powershell script executing properly and disabling the user account, but it will not allow me to disconnect MS Teams connection which is what I need done first.  

Our company is currently using Acuity to allow clients to schedule time with each partner. We would love to eliminate that and just use Microsoft Bookings. The only problem I am having, is I can’t figure out a way to get Microsoft Bookings to utilize Ring Central video links instead of Teams. I have set it up on the backend of RingCentral so that it’s connected with my Microsoft account and Teams account but it still won’t let me change that. Has anyone done this previously and could tell me how you did it? Thank you!

Hi, does anyone know if missed calls to the RingCentral Embedded dialler in MS Teams should show up as a missed call on the MS Teams icon on the start menu or do you have to click to the Ringcentral app in Teams to see missed calls?there is something about notifications hereRingCentral for Microsoft Teams - Embedded App | RingCentral SupportNotifications for missed calls, fax, text, and daily unread itemsbut for us its not workingThanks!

We have AI call recording with RingCentral and I’m wondering if that is able to connect with my Microsoft Teams when I do video meetings.  It appears to be blocked at this point.   Google told me this though: Yes, RingCentral can be connected to Microsoft Teams video recording: RingCentral for Microsoft Teams: This integration allows users to access RingCentral's video capabilities and record calls within the Microsoft Teams app.  Call recordings: Users can access call recordings, voicemails, and transcriptions without switching apps.  RingCentral Video Pro: This app integration is available in the RingCentral App Gallery. Other features of the RingCentral for Microsoft Teams integration include:Advanced call controls: Users can handle, route, and record calls, and manage queues.  IVRs: Users can integrate video meetings and webinars.  Call analytics: Users can manage calls from a single interface.  Unified communications: Users can access calls, texts, chats, and faxes with a single n

RingCentral creates duplicate Phone Call Records in our CRM Microsoft Dynamics. It can be outbound, or inbound. One of the duplicate records will have a recording url attached to it. And another, not always owned by the person who answered the call, will have the call note mapped to the description field of an entirely different duplicate. The duplicates with have a duration of 0 minutes usually but recently they are NULL for duration. We had suspicions that it was related to a phone call record being created with every ring as it bounced through the cascade of available agents, however this doesn’t make sense in the context of outbound calls. The amount of duplicates can be 3-10 duplicate records and now has become even worse as the ‘mapped’ description could be in any of the duplicates created, without rhyme or reason. Has another customer experienced this?

Hello! Wondering if it's possible to sync Microsoft TEAMS status with ring central status. Example: A end user joins a meeting team shows in meeting. Ring central status is available still. Is this possible to make it sync with what teams' status is?

I keep getting a 502 Bad Gateway error when attempting to obtain an access token using JWT, but am not sure why this is happening.Powershell code:$RC_SERVER_URL="https://platform.devtest.ringcentral.com" $RC_CLIENT_ID="T2......" # Copied from the app I created $RC_CLIENT_SECRET="v8d......" # Copied from the app I created $RC_JWT_TOKEN = "eyJra....." # Created under My Account > Credentials and given specific authorization to the app Client ID above # as per https://developers.ringcentral.com/guide/authentication/jwt-flow#technical-discussion $splat = @{     Method  = "POST"     Uri     = $RC_SERVER_URL + "/restapi/oauth/token"     ContentType = 'application/x-www-form-urlencoded'     headers = @{            Accept = 'application/json'         Authorization = 'Basic ' + [Convert]::ToBase64String([Text.Encoding]::Unicode.GetBytes("${RC_CLIENT_ID}:${RC_CLIENT_SECRET}"))     }     body    = @{

Hi,I am currently managing the Winget Manifest for RingCentral and I have encountered an issue with the current method of distribution through a static, or vanity, URL https://app.ringcentral.com/download/RingCentral-x64.msi. This approach presents challenges for Winget's verification system, which relies on specific file hashes to ensure the integrity and authenticity of the software being installed. Whenever a new version is released and the file at the vanity URL is updated, the hash changes, which causes Winget installations to break until the new hash is verified and updated in the Winget repository.I was wondering if the download links could be changed to add versions to the URL so each installer is unique. This would massively improve the Winget package and prevent no downtime between updates.

Cannot connect to API using my powershell script. It looks like it connects but then when it starts running through the AD portion of my script it errors out with this error:t C:PSAutomationsRCUpdateInfoV3-test.ps1:36 char:17 + ... $userinfo = Get-ADUser -Filter "UserPrincipalName -eq '$email'" -prop ... + ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ + CategoryInfo : NotSpecified: (:) [Get-ADUser], ADException + FullyQualifiedErrorId : ActiveDirectoryServer:8254,Microsoft.ActiveDirectory.Management.Commands.GetADUser Invoke-RestMethod : { "message": "Need Content-Type header" Full Script:$RC_SERVER_URL="https://platform.ringcentral.com" $RC_CLIENT_ID="Yxxxxxx" $RC_CLIENT_SECRET="xxxxxx" $RC_JWT_TOKEN = "xxxxxxxx" $headers = @{ ContentType = 'application/x-www-form-urlencoded; charset=UTF-8' Accept = 'application/json' Authorizatio

I am trying to using the SMS API with Microsoft Power Automate. I am able to get the API to send an SMS to my cellphone in Postman, but having a lots of problem getting it to work after I import it as a custom connector in Power Automate. I am keep getting Unsupported grant type. Any assistance will be appreciated. Thanks

App development team to modify how Avaya app links to company address books within 365 and ask that it respects the ‘Hide from global address book’ attribute as it is currently populating addresses to users Avaya application contacts that should be hidden from view.As shown: Chris Pettit contacts is showing even though the setting has set to hide from global address book.

I'm trying to get an access token for a new sandbox application using JWT, however the REST API keeps responding with OAU-153 Invalid Client ID. The client ID and client secret are definitely correct, as is my JWT token. Not sure what I'm missing here.$RC_SERVER_URL="https://platform.devtest.ringcentral.com" $RC_CLIENT_ID="T2V..." # Copied from the app I created $RC_CLIENT_SECRET="v8dN..." # Copied from the app I created $RC_JWT_TOKEN = "eyJraW..." # Created under My Account > Credentials # as per https://developers.ringcentral.com/guide/authentication/jwt-flow#technical-discussion $splat = @{ Method = "POST" Uri = $RC_SERVER_URL + "/restapi/oauth/token" headers = @{ ContentType = 'application/x-www-form-urlencoded; charset=UTF-8' Accept = 'application/json' Authorization = 'Basic ' + [Convert]::ToBase64String([Text.Encoding]::UTF8.GetBytes(&qu

I am a new data engineer trying to set up integration of RingCentral analytics data into Power BI using this article:Suyash Joshi answered • Apr 19 2022 at 10:23 AMCheck this blog out that shows how to get data from RingCentral Analytics API to Microsoft Power BI using Azure: https://medium.com/ringcentral-developers/low-code-integration-of-ringcentral-analytics-api-with-microsoft-azure-power-bi-2a400fa7a15fHowever I am struggling with the details of actually putting together the pipeline. I am not sure what link to use to get the credentials in step #1 and not sure how to set up step #2. Does anyone have a more detailed step-by-step process to get this pipeline set up?@Suyash Joshi Thanks!

We have set up the Dynamics-RC integration. How can we customize the side panel to give users the option to mark the phone call activity as 'complete'? This is very frustrating for users without the option as it leaves Activities marked as 'open'. Thanks.

After following instructions to Turn Office 365 Bookings on in the following article, we've lost RingCentral Desktop App's ability to connect to Microsoft Outlook 365 calendar and Contacts.https://learn.microsoft.com/en-us/microsoft-365/bookings/turn-bookings-on-or-off?view=o365-worldwideExchange Online Powershell Commands Entered before Issue started occurring (conf ver).pdf

ive followed this guide to setup Auto Provisioning for a few test users. Provisioning logs in Azure Active Directory - Microsoft Entra | Microsoft LearnThis has worked for two users who already existed in Ring Central, but the third who is a new user failed with this error StatusCode: BadRequest Message: Processing of the HTTP request resulted in an exception. Please see the HTTP response returned by the 'Response' property of this exception for details. Web Response: { "schemas" : [ "urn:ietf:params:scim:api:messages:2.0:Error" ], "status" : "400", "scimType" : "invalidValue", "detail" : "Parameter [extension.contact.businessAddress.state] value is invalid." }. This operation was retried 0 times. It will be retried again after this date: Does anyone know why this is failing ? Id like to be able to assign different roles in Ring Central based on the department and country field in Azure AD, is this

Hello, I am wondering exactly what a PBX user license is...Teams tells me it is under a "Microsoft Team Phone Standard" license but I have 3 of those licenses availiable and it seems to show that it isn't syncing over to Ring Centrals PBX cloud.Is this just a Ring Central License or is it for sure the Phone Standard License under teams?Any and all help would be appreciated.

Dear community,For my application that leverages webhook to get telephony session notifications I need a way to uniquely identify calling/answering agent. The typical notification that I receive looks like this one below:Currently for user identification I use name field. I marked the field that is currently used for identification. I need this information to uniquely map calling/answering agent with some entity in my system.So my questions here:1. Is it possible that two agents have same name in the system? In this case the field name cannot be used to uniquely identify agents.2. Can extensionId be used to uniquely identify agents? If yes, then where can I get the extensionId for a particular agent, as this information available in notification only and not in Admin Console (at least I wasn't able to find it there). I assume that what is displayed in Ext. column is not actual extension as for user with the name Nikolai Chashchin Ext.101 is displayed while with the notification I g

So far I've only found Microsoft apps for "Install for me" or "Deploy to others". No EXE/MSI downloads to work with.Can this be done?ThanksChris C

Hi Gentlemen,This URI of Sandbox env not working, anyone knows if it's down or how we should report this issue?https://platform.devtest.ringcentral.com/restapi/v1.0/account/~/extension-bulk-update+ ... terequest = Invoke-RestMethod -Method POST -Uri $uri -body $RC_body2 ...+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ + CategoryInfo : InvalidOperation: (System.Net.HttpWebRequest:HttpWebRequest) [Invoke-RestMethod], WebException + FullyQualifiedErrorId : WebCmdletWebResponseException,Microsoft.PowerShell.Commands.InvokeRestMethodCommandInvoke-RestMethod : { "errorCode" : "CMN-201", "message" : "Service Temporary Unavailable", "errors" : [ { "errorCode" : "CMN-201", "message" : "Service Temporary Unavailable"

Hi,We work remotely and use Teams all day on video to conference with each other. We are just signing up for RingCentral and aren't sure if we can also use the desktop app as phones, while we are using teams, or not? It seems to us, we will have to get actual phones and use them, since our microphones and speakers will already be in use. As we often collaborate with each other about the phone calls we are on. Is this correct?

We have a Microsoft Access / VBA application and was wondering if it would be possible to make calls, record those calls and store connection times etc via an API.

Our company has been working to find if we can connect Ring Central with Microsoft Exchange, we have been advised this cannot be done. It would make our work flow much smoother for meetings/phone calls.