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35 minutes ago

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joseph-paulNew Participant

"Log call" during an active call takes ~12 s before the form opens (fast after hang-up)

Redtail Integration

I have Redtail integration set up on my desktop and it is working, but calls made and recieved in the mobile app are not transferring notes to redtail. Also, I have SMS logging enables but sms messages are not transferring to Redtail either.

1155

rdhttNew Participant

We use App Connect - BETA - Release Candidate 2.1.4 (Chrome on macOS) with our own private connector, built on @app-connect/core 2.0.0. On an inbound RingEX call, clicking Log call while the call is still connected shows a spinner for about 12 second

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R

6 hours ago

morganclThe First Step

Can a custom HubSpot connector use App Connect’s voicemail-drop feature?

I saw the related HubSpot discussion stating that RingEX does not support voicemail drop natively. My question is specifically about the voicemail-drop feature documented for App Connect:https://appconnect.labs.ringcentral.com/users/voicemail-drop/I

695

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17 hours ago

ByrneReeseProduct Manager

published in APIs and Developer Console

RingCentral Embeddable 3.0 is now GA — plus 3.1 Beta with RingCX

With thousands of users having tested the beta, we’re happy to announce that RingCentral Embeddable 3.0 is now generally available.What’s new in 3.0Side panel architecture. The biggest change in 3.0. Detail views open in a side panel instead of repla

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17 hours ago

E

ethan-maassThe First Step

Customers think I'm a spammer when I call using RC

When I place outbound calls with Ringcentral, customer’s phone often require me to record a message prior to allowing the call to be answered. I assume it’s because the receiving phone provider identifies my RC number as possible spam. How can this b

685

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21 hours ago

PM AutoThe First Step

RingCentral App Connect causing excessive Pipedrive API token usage (up to 181K/day)

Hello RingCentral App Connect Team,We're using RingCentral App Connect with Pipedrive CRM for our automotive repair business, PM Autoworks.We've recently experienced a massive, unexplained increase in Pipedrive API token usage, and Pipedrive has iden

714

pduncThe First Step

Does the Cisco ATA192 support analog overhead paging

Your device order page states that the Cisco ATA192 “turns traditional telephone, fax, and overhead paging communications devices into IP devices for greater cost effectiveness.” But when searching for directions for configuration the AI states the f

110

michael-falkowskiFound Your Voice

App Connect 2.0.0 – Redtail CRM creating unwanted Activities instead of Notes

App Connect 2.0.0 – Redtail CRM creating unwanted Activities instead of NotesSince the recent upgrade to App Connect 2.0.0, manually logging a completed telephone call creates an outstanding Activity in Redtail CRM under "Things to do today."Previous

1212

MikeLNew Participant

SMS enabled Setup In progress

How long does it typically take? I''ve added numbers and they have been sitting in Setup in Progress for 3 days. I have others that were ready almost immediately.

149420

Show more activity

J

joseph-paulNew Participant

"Log call" during an active call takes ~12 s before the form opens (fast after hang-up)

Redtail Integration

I have Redtail integration set up on my desktop and it is working, but calls made and recieved in the mobile app are not transferring notes to redtail. Also, I have SMS logging enables but sms messages are not transferring to Redtail either.

1155

rdhttNew Participant

We use App Connect - BETA - Release Candidate 2.1.4 (Chrome on macOS) with our own private connector, built on @app-connect/core 2.0.0. On an inbound RingEX call, clicking Log call while the call is still connected shows a spinner for about 12 second

30

R

6 hours ago

morganclThe First Step

Can a custom HubSpot connector use App Connect’s voicemail-drop feature?

I saw the related HubSpot discussion stating that RingEX does not support voicemail drop natively. My question is specifically about the voicemail-drop feature documented for App Connect:https://appconnect.labs.ringcentral.com/users/voicemail-drop/I

695

G

17 hours ago

PM AutoThe First Step

RingCentral App Connect causing excessive Pipedrive API token usage (up to 181K/day)

Hello RingCentral App Connect Team,We're using RingCentral App Connect with Pipedrive CRM for our automotive repair business, PM Autoworks.We've recently experienced a massive, unexplained increase in Pipedrive API token usage, and Pipedrive has iden

714

pduncThe First Step

Does the Cisco ATA192 support analog overhead paging

Your device order page states that the Cisco ATA192 “turns traditional telephone, fax, and overhead paging communications devices into IP devices for greater cost effectiveness.” But when searching for directions for configuration the AI states the f

110

michael-falkowskiFound Your Voice

App Connect 2.0.0 – Redtail CRM creating unwanted Activities instead of Notes

App Connect 2.0.0 – Redtail CRM creating unwanted Activities instead of NotesSince the recent upgrade to App Connect 2.0.0, manually logging a completed telephone call creates an outstanding Activity in Redtail CRM under "Things to do today."Previous

1212

MikeLNew Participant

SMS enabled Setup In progress

How long does it typically take? I''ve added numbers and they have been sitting in Setup in Progress for 3 days. I have others that were ready almost immediately.

149420

pluddyNew Participant

Distinctive ring for calls coming from a queue on poly Edge 350

Need to be able to have a distinctive ring for calls coming from a queue (some users want to silence queue group calls BUT still be able to see it come in) … the pickup feature does not display the caller ID. Have been trying to set this at the phon

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