Welcome to the RingCentral Community

Unable to send SMS from my Claude MCP connector

Hello, For the last few weeks I’ve integrated Claude to send out appointment reminder texts in the mornings to people I have booked calls with that day. As of yesterday, it returns an error every time I try and get Claude to send a text. Every send_

473

6 hours ago

asked in Workflow Builder

andrew.smyrniotisNew Participant

Automated Messages for Missed Calls

How do I create an automated message system for when we miss a call on ring central? I do not want to send an SMS, I just want a voicemail and a notification to give a call back.

111

S

13 hours ago

ByrneReeseProduct Manager

published in Workflow Builder

Introducing Workflow Builder

As we prepare to bring Workflow Builder to more and more RingCentral customers, we wanted to give people new to the product a quick introduction so they can learn more about what Workflow Builder is and how it could help their business. Check out ou

137874

pduncThe First Step

Does the Cisco ATA192 support analog overhead paging

Your device order page states that the Cisco ATA192 “turns traditional telephone, fax, and overhead paging communications devices into IP devices for greater cost effectiveness.” But when searching for directions for configuration the AI states the f

211

Ring after completed call

aakersNew Participant

asked in Phone

Every time I complete a call (or anyone does) the desktop phone makes a small ring sound. How can I stop that? It does it no matter if I hit end call or place the receiver down. We have Poly Edge350 phones if that matters.

41

asked in Admin Portal & Account Management

Garitas InsuranceNew Participant

Spanish transcription for Automatic Call Notes – language detection or per-user language setting?

We’re a small insurance brokerage in Ontario, Canada (RingEX). Many of our clients are Spanish-speaking, and most of our service calls are fully in Spanish.We have Automatic call notes turned on, but Spanish calls are transcribed as if they were Engl

361

posted in Admin Portal & Account Management

Brett1685885021RingCentral VIBE Royalty

Allow Maximum Ring Timer Configurability for IVA Integration Workflow Nodes

Allow Maximum Ring Timer Configurability for IVA Integration Workflow Nodes. There is currently no ability to configure or limit the amount of time the RingCX platform attempts to connect to an IVA Integration Workflow node. The "Route" node includes

71

asked in AI Conversation Expert (ACE)

M.HumphreyNew Participant

ACE WEM Sentiment Analysis D365 Integration

Hi everyone, I am getting stuck into the capabilities of ACE WEM and it is a great tool, but more importantly, we are looking at how we can use the sentiment analysis to improve our reporting and visibility. Whilst the system uses powerful a LLM and

180

published in APIs and Developer Console

ByrneReeseProduct Manager

RingCentral Embeddable 3.0 is now GA — plus 3.1 Beta with RingCX

With thousands of users having tested the beta, we’re happy to announce that RingCentral Embeddable 3.0 is now generally available.What’s new in 3.0Side panel architecture. The biggest change in 3.0. Detail views open in a side panel instead of repla

1022

gdebskiNew Participant

RingEX Meetings MCP server not exposing get_meeting_transcript / get_meeting_recording

Hi, I’m connected to the RingEX Meetings MCP server (https://mcp.labs.ringcentral.com/ringex/video) from Claude. Your tools page (developers.ringcentral.com/mcp/tools/ringex-meetings/) lists 7 tools, but my connection only receives 5: search_meeting_

170

KentHBSGFound Your Voice

Unable to send SMS from my Claude MCP connector

Hello, For the last few weeks I’ve integrated Claude to send out appointment reminder texts in the mornings to people I have booked calls with that day. As of yesterday, it returns an error every time I try and get Claude to send a text. Every send_

473

6 hours ago

asked in Workflow Builder

andrew.smyrniotisNew Participant

Automated Messages for Missed Calls

How do I create an automated message system for when we miss a call on ring central? I do not want to send an SMS, I just want a voicemail and a notification to give a call back.

111

pduncThe First Step

Does the Cisco ATA192 support analog overhead paging

Your device order page states that the Cisco ATA192 “turns traditional telephone, fax, and overhead paging communications devices into IP devices for greater cost effectiveness.” But when searching for directions for configuration the AI states the f

211

Ring after completed call

aakersNew Participant

asked in Phone

Every time I complete a call (or anyone does) the desktop phone makes a small ring sound. How can I stop that? It does it no matter if I hit end call or place the receiver down. We have Poly Edge350 phones if that matters.

41

asked in Admin Portal & Account Management

Garitas InsuranceNew Participant

Spanish transcription for Automatic Call Notes – language detection or per-user language setting?

We’re a small insurance brokerage in Ontario, Canada (RingEX). Many of our clients are Spanish-speaking, and most of our service calls are fully in Spanish.We have Automatic call notes turned on, but Spanish calls are transcribed as if they were Engl

361

asked in AI Conversation Expert (ACE)

M.HumphreyNew Participant

ACE WEM Sentiment Analysis D365 Integration

Hi everyone, I am getting stuck into the capabilities of ACE WEM and it is a great tool, but more importantly, we are looking at how we can use the sentiment analysis to improve our reporting and visibility. Whilst the system uses powerful a LLM and

180

gdebskiNew Participant

RingEX Meetings MCP server not exposing get_meeting_transcript / get_meeting_recording

Hi, I’m connected to the RingEX Meetings MCP server (https://mcp.labs.ringcentral.com/ringex/video) from Claude. Your tools page (developers.ringcentral.com/mcp/tools/ringex-meetings/) lists 7 tools, but my connection only receives 5: search_meeting_

170

I now have to press 1 twice when calling out through Wealthbox

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SonyaJNew Participant

asked in App Connect

Starting yesterday, Monday, when I call out, I now have to press 1 twice when calling clients using Wealthbox.The first message says: Hello Sonya, you have a caller. To accept, press 1. I then press 1 and get the usual message: Hi, press 1, and your

661

asked in Workflow Builder

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vitalastNew Participant

Is it possible to block all texts that contain specified words?

I get frequent junk texts about a given topic (in my case, “trademark”), I’m looking to see if there’s a way to essentially mark these as spam and have them blocked.

90

V