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Beyond the Hype: The State of Agentic Voice AI (Live Webinar)

(Thu, Nov 12, 6:00 PM)

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ARoyeNew Participant

asked in AI Conversation Expert (ACE)

Is there a way to add more Insights to the Insight option of ACE in Ring CX

I am having a few requests from my executive leadership team that arent seeming feasible with settings I see. Under Insights within ACE and under competitors I have added our competitors for heating oil and Propane and it has a lovely pie chart but t

50

A

15 hours ago

L

LeandrO AcostANew Participant

asked in SMS

Urgent: New Registered User Stuck in TCR Draft Since Oct 9th - Need Help

Hello,I am a new registered user since October 9, 2026, under CAC CONSULTING LLC.I need urgent help from a Community Moderator to escalate my TCR registration. My configuration is completely stuck in Draft status, which blocks all critical verificat

140

ArbieNew Participant

Microphones not working to record prompts or voicemail messages

I am still setting up our phone system, and earlier this week I was able to record a few new prompts. I went in this weekend to finish, and none of my microphones will work on Ring Central. I use a Mac. I have all permissions given in system settings

381

1 day ago

Mary-Community_ModeratorCommunity Manager

published in Phone

Don’t Let Spam Calls Haunt Your Phone System! 👻🎃Tutorial

Spam calls and “scam likely” labels can be downright scary, but you don’t need to worry. Whether spooky unknown numbers are creeping into your inbox or your own legitimate outbound calls are getting falsely tagged as a "fright," taking control of you

360

1 day ago

N

NorakselorNew Participant

asked in Fax

I am unable to see or view sent faxes

I cannot see or view faxes that I have sent

321

1 day ago

Jann MateoCommunity Manager

published in News & Announcements

Missed Our “RingEX Unlocked” October 2026 Webinar? Watch the Replay & Discover What’s New!

A huge thank you to everyone who tuned in for our latest RingEX Unlocked session, hosted by Sara Hoyt from RingCentral’s Customer Success Team and with our special guest Eric Kenney - Director, Product Marketing who showcased the Number Reputation Se

563

1 day ago

A

AR89Found Your Voice

asked in RingCX

Shared inbox email flow

Hello, Our team is currently assigning customer emails to themselves from the shared inbox folder in RingCX instead of accepting them through the digital queue in an effort to prevent a call queue build up. We’ve noticed that when an agent responds t

310

A

1 day ago

ByrneReeseProduct Manager

published in App Connect

Logging calls during Bullhorn's outage

We learned that one of our integration partners, Bullhorn, recently took their staffing platform offline to contain a cyberattack. Our hearts go out to the Bullhorn team — taking systems offline to protect customer data is a difficult, courageous dec

731

M

6 days ago

K

kmorganNew Participant

asked in Contact Center

WFM Interval reporting/Averages and other reports

Hi, does anyone know how to pull a report that shows the total # or average number of calls received during a specific time of day for different times. Fox example: How many calls were received for X skill in the month of September from 7-10am and ho

721

6 days ago

Brett1685885021Amplifying the VIBE

posted in RingCX

New Campaign Loaded Lists View Needs Improvement

The new campaign loaded lists view needs improvement. There was nothing wrong with the previous view. The new view added color coded status icons.. Outside of that I’m not sure why these changes were needed. The new look of the loaded lists view remo

391

6 days ago

Show more activity

A

ARoyeNew Participant

asked in AI Conversation Expert (ACE)

Is there a way to add more Insights to the Insight option of ACE in Ring CX

I am having a few requests from my executive leadership team that arent seeming feasible with settings I see. Under Insights within ACE and under competitors I have added our competitors for heating oil and Propane and it has a lovely pie chart but t

50

A

15 hours ago

L

LeandrO AcostANew Participant

asked in SMS

Urgent: New Registered User Stuck in TCR Draft Since Oct 9th - Need Help

Hello,I am a new registered user since October 9, 2026, under CAC CONSULTING LLC.I need urgent help from a Community Moderator to escalate my TCR registration. My configuration is completely stuck in Draft status, which blocks all critical verificat

140

ArbieNew Participant

Microphones not working to record prompts or voicemail messages

I am still setting up our phone system, and earlier this week I was able to record a few new prompts. I went in this weekend to finish, and none of my microphones will work on Ring Central. I use a Mac. I have all permissions given in system settings

381

1 day ago

N

NorakselorNew Participant

asked in Fax

I am unable to see or view sent faxes

I cannot see or view faxes that I have sent

321

1 day ago

A

AR89Found Your Voice

asked in RingCX

Shared inbox email flow

Hello, Our team is currently assigning customer emails to themselves from the shared inbox folder in RingCX instead of accepting them through the digital queue in an effort to prevent a call queue build up. We’ve noticed that when an agent responds t

310

A

1 day ago

K

kmorganNew Participant

asked in Contact Center

WFM Interval reporting/Averages and other reports

Hi, does anyone know how to pull a report that shows the total # or average number of calls received during a specific time of day for different times. Fox example: How many calls were received for X skill in the month of September from 7-10am and ho

721

6 days ago

B

BankerguyThe First Step

asked in Phone

Voicemails not showing up from days ago

We check our voice mail thorughout the day and right before closing. It will tell us we have not messages. Then the next day we will check it and it will tell us we have a message from days ago. It happened today. It showed a message on the phone and

532

6 days ago

E

EFreeThe First Step

asked in AI Receptionist (AIR)

Is anyone using the AI Receptionist knowledge hub?

When I did my onboarding, I was told that there were "no rules" (or guidance) for what info can/should be entered into a CSV file to upload to the knowledge hub but even after 2 weeks the AI is not able to correctly respond to information I’ve upload

132713

D

7 days ago

S

SonyaJNew Participant

asked in RingCX

I now have to press 1 twice when calling out through Wealthbox

Starting yesterday, Monday, when I call out, I now have to press 1 twice when calling clients using Wealthbox.The first message says: Hello Sonya, you have a caller. To accept, press 1. I then press 1 and get the usual message: Hi, press 1, and your

220

S

7 days ago

A

ATGThe First Step

asked in Workflow Builder

Sidebar customize

Hello all,I’m trying to figure out how to add Analytics to https://app.ringcentral.com/ sidebar. I have super admin license

561

A

7 days ago

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