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15 days ago

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ByrneReeseProduct Manager

published in Claude, ChatGPT, MCP and AI assistants

I am unable to find, access, or install RingCentral's MCP. What are my options?

There are a few different reasons this happens, and they call for different fixes. Work through these in order.First, make sure you're looking in the right placeAvailability isn't identical across platforms today:In the ChatGPT plugin marketplace, Ri

1272

N

41 minutes ago

J

JasonKelso2026New Participant

asked in App Connect

Clio connector: internal extension calls match random Clio contacts by extension digits

App Connect v2.0.0 with Clio. On internal extension-to-extension calls, App Connect displays an unrelated Clio contact as the caller instead of the RingCentral user.What we seeCalls from ext 107 display as a medical provider company contact in Clio.

71

18 hours ago

M

morganclThe First Step

asked in App Connect

Can a custom HubSpot connector use App Connect’s voicemail-drop feature?

I saw the related HubSpot discussion stating that RingEX does not support voicemail drop natively. My question is specifically about the voicemail-drop feature documented for App Connect:https://appconnect.labs.ringcentral.com/users/voicemail-drop/I

474

19 hours ago

A

andrian-camandangNew Participant

asked in App Connect

RingCentral + Pipedrive calls stop syncing

I’m using RC and Pipedrive for 3 months now and its working just fine. RC logs all calls to Pipedrive. However, just today, it stopped syncing and there is no option in RC app connect to log it to Pipedrive.I uninstall and reinstall, clear cache, and

80

A

21 hours ago

M

MwigrenNew Participant

asked in Phone

When on a conference call, my Jabra Evolve3 85 can't end the call.

Hi,I’m new to RingCentral and I bought an HID Jabra Evolve3 85 to pair with my Mac so I could answer and end calls and have more control on the desktop app. However the problem has arisen that I cannot end a call if there is more than one person on t

40

M

1 day ago

Mary-Community_ModeratorCommunity Manager

published in Getting Started

Master the RingCentral Workflow Builder: A Step-by-Step Guide

Want to save time and automate repetitive tasks? RingCentral's Workflow Builder is a powerful tool designed to do just that. While it offers a variety of pre-built templates and recipes for common uses, this quick start guide will empower you to crea

11945

1 day ago

Jann MateoCommunity Manager

published in News & Announcements

Missed Our “RingEX Unlocked” September 2026 Webinar? Watch the Replay & Discover What’s New!

A huge thank you to everyone who tuned in for our latest RingEX Unlocked session, hosted by Sara Hoyt from RingCentral's Customer Success Team! This month, we walked through major product updates spanning agentic AI, voice, Business SMS, analytics, a

1725

2 days ago

P

potooleNew Participant

asked in Phone

Agent remains "on call"/"Unavailable" after warm transfer to external number

This seems to be different than the topic regarding Live Report status after a warm transfer from several years back.Users report performing a warm transfer to an external number as is their normal workflow, but only in the last few weeks has it occa

201

2 days ago

W

WazzaNew Participant

asked in Phone

Ringcentral going 'Offline'

While logged in and status at ‘Available’, Ringcentral is increasingly dropping to ‘Offline’ with no warning or notification preventing customers to call direct to the Consultant. Any ideas on what may be causing this or tips to rectify any issues?

170

W

2 days ago

M

michael-falkowskiFound Your Voice

asked in App Connect

App Connect 2.0.0 – Redtail CRM creating unwanted Activities instead of Notes

App Connect 2.0.0 – Redtail CRM creating unwanted Activities instead of NotesSince the recent upgrade to App Connect 2.0.0, manually logging a completed telephone call creates an outstanding Activity in Redtail CRM under "Things to do today."Previous

130

JasonKelso2026New Participant

asked in App Connect

Clio connector: internal extension calls match random Clio contacts by extension digits

App Connect v2.0.0 with Clio. On internal extension-to-extension calls, App Connect displays an unrelated Clio contact as the caller instead of the RingCentral user.What we seeCalls from ext 107 display as a medical provider company contact in Clio.

71

18 hours ago

M

morganclThe First Step

asked in App Connect

Can a custom HubSpot connector use App Connect’s voicemail-drop feature?

I saw the related HubSpot discussion stating that RingEX does not support voicemail drop natively. My question is specifically about the voicemail-drop feature documented for App Connect:https://appconnect.labs.ringcentral.com/users/voicemail-drop/I

474

19 hours ago

A

andrian-camandangNew Participant

asked in App Connect

RingCentral + Pipedrive calls stop syncing

I’m using RC and Pipedrive for 3 months now and its working just fine. RC logs all calls to Pipedrive. However, just today, it stopped syncing and there is no option in RC app connect to log it to Pipedrive.I uninstall and reinstall, clear cache, and

80

A

21 hours ago

M

MwigrenNew Participant

asked in Phone

When on a conference call, my Jabra Evolve3 85 can't end the call.

Hi,I’m new to RingCentral and I bought an HID Jabra Evolve3 85 to pair with my Mac so I could answer and end calls and have more control on the desktop app. However the problem has arisen that I cannot end a call if there is more than one person on t

40

M

1 day ago

P

potooleNew Participant

asked in Phone

Agent remains "on call"/"Unavailable" after warm transfer to external number

This seems to be different than the topic regarding Live Report status after a warm transfer from several years back.Users report performing a warm transfer to an external number as is their normal workflow, but only in the last few weeks has it occa

201

2 days ago

W

WazzaNew Participant

asked in Phone

Ringcentral going 'Offline'

While logged in and status at ‘Available’, Ringcentral is increasingly dropping to ‘Offline’ with no warning or notification preventing customers to call direct to the Consultant. Any ideas on what may be causing this or tips to rectify any issues?

170

W

2 days ago

M

michael-falkowskiFound Your Voice

asked in App Connect

App Connect 2.0.0 – Redtail CRM creating unwanted Activities instead of Notes

App Connect 2.0.0 – Redtail CRM creating unwanted Activities instead of NotesSince the recent upgrade to App Connect 2.0.0, manually logging a completed telephone call creates an outstanding Activity in Redtail CRM under "Things to do today."Previous

130

M

3 days ago

G

Garitas InsuranceNew Participant

asked in Admin Portal & Account Management

Spanish transcription for Automatic Call Notes – language detection or per-user language setting?

We’re a small insurance brokerage in Ontario, Canada (RingEX). Many of our clients are Spanish-speaking, and most of our service calls are fully in Spanish.We have Automatic call notes turned on, but Spanish calls are transcribed as if they were Engl

200

JEYThe First Step

Deskphone Rings, does not allow me to answer the call

I already walked thru a help chat 2 weeks ago on this issue and it is still happening. My desk phone rings, i pick it up to answer and it keeps ringing, will never allow me to take the call, then goes to the computer app, then the app on my cell ph

693

7 days ago

J

john-oliphantRingCentral VIBE Royalty

asked in Fax

Forward calls AND handle faxes

I hope I describe this well enough. I have a number used as the main line for our small pharmacy. All calls to that line get transferred to a cloud-based pharmacy IVR system. It’s a standard prescription refill IVR, same as we’ve all used before.The

491

J

7 days ago

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