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I now have to press 1 twice when calling out through Wealthbox

Starting yesterday, Monday, when I call out, I now have to press 1 twice when calling clients using Wealthbox.The first message says: Hello Sonya, you have a caller. To accept, press 1. I then press 1 and get the usual message: Hi, press 1, and your

611

5 hours ago

asked in Workflow Builder

vitalastNew Participant

Is it possible to block all texts that contain specified words?

I get frequent junk texts about a given topic (in my case, “trademark”), I’m looking to see if there’s a way to essentially mark these as spam and have them blocked.

50

6 hours ago

michael-falkowskiFound Your Voice

App Connect 2.0.0 – Redtail CRM creating unwanted Activities instead of Notes

App Connect 2.0.0 – Redtail CRM creating unwanted Activities instead of NotesSince the recent upgrade to App Connect 2.0.0, manually logging a completed telephone call creates an outstanding Activity in Redtail CRM under "Things to do today."Previous

1647

17 hours ago

E

ethan-maassThe First Step

asked in Phone

Customers think I'm a spammer when I call using RC

When I place outbound calls with Ringcentral, customer’s phone often require me to record a message prior to allowing the call to be answered. I assume it’s because the receiving phone provider identifies my RC number as possible spam. How can this b

997

morganclThe First Step

Can a custom HubSpot connector use App Connect’s voicemail-drop feature?

I saw the related HubSpot discussion stating that RingEX does not support voicemail drop natively. My question is specifically about the voicemail-drop feature documented for App Connect:https://appconnect.labs.ringcentral.com/users/voicemail-drop/I

886

R

rdhttNew Participant

"Log call" during an active call takes ~12 s before the form opens (fast after hang-up)

We use App Connect - BETA - Release Candidate 2.1.4 (Chrome on macOS) with our own private connector, built on @app-connect/core 2.0.0. On an inbound RingEX call, clicking Log call while the call is still connected shows a spinner for about 12 second

601

J

joseph-paulNew Participant

Redtail Integration

I have Redtail integration set up on my desktop and it is working, but calls made and recieved in the mobile app are not transferring notes to redtail. Also, I have SMS logging enables but sms messages are not transferring to Redtail either.

13910

asked in Video, Meetings, Webinar, Rooms, & RingCentral Events

N

nhazenThe First Step

Webinar-poll start while screen sharing

As the host, how can I start a poll mid-webinar while screen-sharing a presentation?

224

gdebskiNew Participant

asked in Claude, ChatGPT, MCP and AI assistants

RingEX Meetings MCP server not exposing get_meeting_transcript / get_meeting_recording

Hi, I’m connected to the RingEX Meetings MCP server (https://mcp.labs.ringcentral.com/ringex/video) from Claude. Your tools page (developers.ringcentral.com/mcp/tools/ringex-meetings/) lists 7 tools, but my connection only receives 5: search_meeting_

10

G

2 hours ago

S

SonyaJNew Participant

I now have to press 1 twice when calling out through Wealthbox

Starting yesterday, Monday, when I call out, I now have to press 1 twice when calling clients using Wealthbox.The first message says: Hello Sonya, you have a caller. To accept, press 1. I then press 1 and get the usual message: Hi, press 1, and your

611

5 hours ago

asked in Workflow Builder

vitalastNew Participant

Is it possible to block all texts that contain specified words?

I get frequent junk texts about a given topic (in my case, “trademark”), I’m looking to see if there’s a way to essentially mark these as spam and have them blocked.

50

6 hours ago

michael-falkowskiFound Your Voice

App Connect 2.0.0 – Redtail CRM creating unwanted Activities instead of Notes

App Connect 2.0.0 – Redtail CRM creating unwanted Activities instead of NotesSince the recent upgrade to App Connect 2.0.0, manually logging a completed telephone call creates an outstanding Activity in Redtail CRM under "Things to do today."Previous

1647

17 hours ago

morganclThe First Step

Can a custom HubSpot connector use App Connect’s voicemail-drop feature?

I saw the related HubSpot discussion stating that RingEX does not support voicemail drop natively. My question is specifically about the voicemail-drop feature documented for App Connect:https://appconnect.labs.ringcentral.com/users/voicemail-drop/I

886

R

rdhttNew Participant

"Log call" during an active call takes ~12 s before the form opens (fast after hang-up)

We use App Connect - BETA - Release Candidate 2.1.4 (Chrome on macOS) with our own private connector, built on @app-connect/core 2.0.0. On an inbound RingEX call, clicking Log call while the call is still connected shows a spinner for about 12 second

601

J

joseph-paulNew Participant

Redtail Integration

I have Redtail integration set up on my desktop and it is working, but calls made and recieved in the mobile app are not transferring notes to redtail. Also, I have SMS logging enables but sms messages are not transferring to Redtail either.

13910

asked in Video, Meetings, Webinar, Rooms, & RingCentral Events

N

nhazenThe First Step

Webinar-poll start while screen sharing

As the host, how can I start a poll mid-webinar while screen-sharing a presentation?

224

N

4 days ago

A

ACPAPThe First Step

asked in Admin Portal & Account Management

Port outs getting rejected without clear explanation why.

I have been trying to port numbers out of Ring Central to our new SIP service for several weeks now. I have provided the correct information as provided to me by Ring Central techs whom I spoke to on the phone after the first port out rejection. The

5178

5 days ago

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PM AutoThe First Step