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RingEX Holiday Toolkit 2026 🎁: 6 Essential Features for a Seamless Festive Season

Jann MateoCommunity Manager

published in Phone

The busy holiday stretch—from Thanksgiving feasts to New Year’s toasts—is right around the corner! Your business needs reliable, integrated communication tools to handle seasonal influxes, temporary closures, and flexible staff schedules. As a valued

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ArbieNew Participant

Microphones not working to record prompts or voicemail messages

I am still setting up our phone system, and earlier this week I was able to record a few new prompts. I went in this weekend to finish, and none of my microphones will work on Ring Central. I use a Mac. I have all permissions given in system settings

612

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darcBDCNew Participant

how to listen to audio recordings of phone calls?

So we have automatic call recording on. It has the message when we answer calls, we get the transcripts, but can’t find the actual audio recordings when customers call in. Where can we find these? Thanks

81

asked in Admin Portal & Account Management

The-MikeDNew Participant

How to setup one main number with multiple extensions?

We moved from a antique Cisco VOIP system to RingCentral. We have a satellite office that piggybacked off of our Cisco system and had a local number here. In Cisco land we had the satellite office setup with 1 number that had multiple extensions unde

60

published in AI Receptionist (AIR)

14 hours ago

Jann MateoCommunity Manager

AIR Holiday Toolkit 2026 🎁: 6 Essential Features So You Don’t Miss a Call this to Cover Your Phones This Holiday Season

The busy holiday stretch—from Thanksgiving feasts to New Year’s toasts—is right around the corner! When your team is out, RingCentral AIR (AI Receptionist) can answer calls and texts around the clock, share your holiday schedule, answer common questi

60

14 hours ago

RingCentral App Connect causing excessive Pipedrive API token usage (up to 181K/day)

PM AutoNew Participant

asked in App Connect

Hello RingCentral App Connect Team,We're using RingCentral App Connect with Pipedrive CRM for our automotive repair business, PM Autoworks.We've recently experienced a massive, unexplained increase in Pipedrive API token usage, and Pipedrive has iden

90

16 hours ago

ethan-maassThe First Step

Customers think I'm a spammer when I call using RC

When I place outbound calls with Ringcentral, customer’s phone often require me to record a message prior to allowing the call to be answered. I assume it’s because the receiving phone provider identifies my RC number as possible spam. How can this b

20

posted in Admin Portal & Account Management

18 hours ago

M

Margaret NilsonNew Participant

Disabling The Press 1 To Accept The Call

When I get a call through the Call Queue, I get a recording that tells me to Press 1 to Accept the Queue Call. How do I disable this feature? It is annoying and unnecessary. It is especially problematic if I am taking calls while driving.

11222

ArbieNew Participant

Microphones not working to record prompts or voicemail messages

I am still setting up our phone system, and earlier this week I was able to record a few new prompts. I went in this weekend to finish, and none of my microphones will work on Ring Central. I use a Mac. I have all permissions given in system settings

612

D

darcBDCNew Participant

how to listen to audio recordings of phone calls?

So we have automatic call recording on. It has the message when we answer calls, we get the transcripts, but can’t find the actual audio recordings when customers call in. Where can we find these? Thanks

81

asked in Admin Portal & Account Management

The-MikeDNew Participant

How to setup one main number with multiple extensions?

We moved from a antique Cisco VOIP system to RingCentral. We have a satellite office that piggybacked off of our Cisco system and had a local number here. In Cisco land we had the satellite office setup with 1 number that had multiple extensions unde

60

14 hours ago

RingCentral App Connect causing excessive Pipedrive API token usage (up to 181K/day)

PM AutoNew Participant

asked in App Connect

Hello RingCentral App Connect Team,We're using RingCentral App Connect with Pipedrive CRM for our automotive repair business, PM Autoworks.We've recently experienced a massive, unexplained increase in Pipedrive API token usage, and Pipedrive has iden

90

16 hours ago

ethan-maassThe First Step

Customers think I'm a spammer when I call using RC

When I place outbound calls with Ringcentral, customer’s phone often require me to record a message prior to allowing the call to be answered. I assume it’s because the receiving phone provider identifies my RC number as possible spam. How can this b

20

18 hours ago

asked in AI Conversation Expert (ACE)

ARoyeNew Participant

Is there a way to add more Insights to the Insight option of ACE in Ring CX

I am having a few requests from my executive leadership team that arent seeming feasible with settings I see. Under Insights within ACE and under competitors I have added our competitors for heating oil and Propane and it has a lovely pie chart but t

60

Urgent: New Registered User Stuck in TCR Draft Since Oct 9th - Need Help

2 days ago

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LeandrO AcostANew Participant

asked in SMS

Hello,I am a new registered user since October 9, 2026, under CAC CONSULTING LLC.I need urgent help from a Community Moderator to escalate my TCR registration. My configuration is completely stuck in Draft status, which blocks all critical verificat

350

L

3 days ago

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NorakselorNew Participant

asked in Fax

I am unable to see or view sent faxes

I cannot see or view faxes that I have sent

411

3 days ago

AR89Found Your Voice

asked in RingCX

Shared inbox email flow

Hello, Our team is currently assigning customer emails to themselves from the shared inbox folder in RingCX instead of accepting them through the digital queue in an effort to prevent a call queue build up. We’ve noticed that when an agent responds t

490