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8 days ago

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S

sbowlesNew Participant

Workflow Builder

Permissions, Notifications and Tracking

Hi! Long time listener first time caller lol :) Few questions hoping for some knowledge on pleasePermissions - We have edited the role of users to not have permissions to Workflow Builder, yet they still have access. It’s like that setting isn’t work

70

S

1 hour ago

J

John NguyenNew Participant

App Connect

RingCentral App Extension disappeared after two calls

Good afternoon, We have a few users that are having issue with Ring Central app Connect extension in Bullhorn. The icon showed up when they first logged into bullhorn. However after 1 or 2 calls, the icon disappeared. They had to close and reopened b

91

19 hours ago

B

BestvThe First Step

ACE, AIR, AIR Pro & AVA

Any way to opt out of marketing promos being added to email notifications?

In addition to high volume of marketing emails, anyone with notification by email settings are getting a blurb in each and every email notice sent? I opted out of communications in the subscription center just to cut down on the volume from “Joe Fahr

mikecolandoThe First Step

Phone

Calls will not log in HighLevel

Hi All, I have successfully downloaded the extension and connected it to my HighLevel account. I can go ahead and click to make calls and that works without issue. However, the calls are no longer being logged in the conversation record of HighLevel

134

1 day ago

A

Andrew OnealNew Participant

Developer Platform, APIs, & Integrations

Is there a way to subscribe to RingSense/ACE events for a specific extension ID instead of account-wide?

Just wondering if there is a way to only subscribe to RingSense/ACE events for certain extensionId’s (similar to presence events, Telephony events, etc.) instead of having to receive webhooks for everyone in our account with ACE access.

191

1 day ago

S

Susan2153262010The First Step

Admin Portal & Account Management

View Organization Teams

Is there a way in the admin portal to view the teams created by users in our organization?Thank you

samjarvis01New Participant

RingCX

Dashboard Customizations

Is there a way we can add branding and customizations to RingCX real time dashboards? From what I can see you cannot.I tried adding the dashboard URL into an iFrame for embedding into HTML but this didn’t work, unless there is another supported metho

182

1 day ago

T

TammyFreemanNew Participant

Analytics & Reporting

call logs and multiple user/time zones

I have several “users” in different time zones across the US and each user is set to their specific time zone in the user details ->settings and permissions ->regional settings. When I review the call logs, all calls are time stamped to the eas

162

1 day ago

J

JamesMounseyThe First Step

Phone

Reset Voicemail PIN - option not available?

This question seems to have been repeatedly answered years ago, but the interface in Ring Central Admin does not match the solution nowadays. Where do I (admin) reset a users voicemail PIN? This option used to exist previously, but now when I search

Matt-DalNew Participant

Phone

Windows Desktop App Rings When Turned Off

The users in my office often have the RingCentral Desktop software installed, but also have a physical desk phone. Some users prefer to have the incoming call rules configured to only allow the desk phone to ring, and turn the app off. This used to w

331

2 days ago

S

sbowlesNew Participant

Workflow Builder

Permissions, Notifications and Tracking

Hi! Long time listener first time caller lol :) Few questions hoping for some knowledge on pleasePermissions - We have edited the role of users to not have permissions to Workflow Builder, yet they still have access. It’s like that setting isn’t work

John NguyenNew Participant

App Connect

RingCentral App Extension disappeared after two calls

Good afternoon, We have a few users that are having issue with Ring Central app Connect extension in Bullhorn. The icon showed up when they first logged into bullhorn. However after 1 or 2 calls, the icon disappeared. They had to close and reopened b

91

19 hours ago

B

BestvThe First Step

ACE, AIR, AIR Pro & AVA

Any way to opt out of marketing promos being added to email notifications?

In addition to high volume of marketing emails, anyone with notification by email settings are getting a blurb in each and every email notice sent? I opted out of communications in the subscription center just to cut down on the volume from “Joe Fahr

mikecolandoThe First Step

Phone

Calls will not log in HighLevel

Hi All, I have successfully downloaded the extension and connected it to my HighLevel account. I can go ahead and click to make calls and that works without issue. However, the calls are no longer being logged in the conversation record of HighLevel

134

1 day ago

S

Susan2153262010The First Step

Admin Portal & Account Management

View Organization Teams

Is there a way in the admin portal to view the teams created by users in our organization?Thank you

samjarvis01New Participant

RingCX

Dashboard Customizations

Is there a way we can add branding and customizations to RingCX real time dashboards? From what I can see you cannot.I tried adding the dashboard URL into an iFrame for embedding into HTML but this didn’t work, unless there is another supported metho

182

1 day ago

T

TammyFreemanNew Participant

Analytics & Reporting

call logs and multiple user/time zones

I have several “users” in different time zones across the US and each user is set to their specific time zone in the user details ->settings and permissions ->regional settings. When I review the call logs, all calls are time stamped to the eas

162

1 day ago

J

JamesMounseyThe First Step

Phone

Reset Voicemail PIN - option not available?

This question seems to have been repeatedly answered years ago, but the interface in Ring Central Admin does not match the solution nowadays. Where do I (admin) reset a users voicemail PIN? This option used to exist previously, but now when I search

Matt-DalNew Participant

Phone

Windows Desktop App Rings When Turned Off

The users in my office often have the RingCentral Desktop software installed, but also have a physical desk phone. Some users prefer to have the incoming call rules configured to only allow the desk phone to ring, and turn the app off. This used to w

331

2 days ago

J

JaredMNew Participant

Phone

Paging Extension Number

We are currently running an analog phone paging system. Our users dial 77 from their Polycom phones and RingCentral desktop app, then announce the page after the beep. This is done over speakers on our factory floor. We want to terminate the analog l

221

2 days ago

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