Welcome to the RingCentral Community

Does Ring Central support SIP Trunking

I am looking to setup SIP trunking. My use-case, is to connect Retell’s voice agent.I want to setup termination URI and credential based auth for SIP trunking. I looked through documentation and other forum questions, could not find an answer.Any hel

TammyFreemanNew Participant

Analytics & Reporting

call logs and multiple user/time zones

I have several “users” in different time zones across the US and each user is set to their specific time zone in the user details ->settings and permissions ->regional settings. When I review the call logs, all calls are time stamped to the eas

mikecolandoNew Participant

Calls will not log in HighLevel

Hi All, I have successfully downloaded the extension and connected it to my HighLevel account. I can go ahead and click to make calls and that works without issue. However, the calls are no longer being logged in the conversation record of HighLevel

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3 hours ago

Jann MateoCommunity Manager

News & Announcements

Discover the latest and upcoming features in RingEX! Join us in this month’s RingEX Unlocked webinar!

Come and join us for another “RingEX Unlocked” webinar this coming March 24, 2026! We’ll be showcasing the latest and soon-to-be-released features for RingEX that will help you streamline your business communication. 🗓 Date: March 24, 2026🕒 Time: 11

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3 hours ago

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jeremy-summersNew Participant

Creating a workflow to send a response when our main number receives an SMS

Our automation was recently migrated to a Company Workflow but no longer works. When I go in to edit it, it says the highlighted number can’t be used. That highlighted number is our main number and that is what we need to be able to receive the tex

Lucas1867576004The First Step

How do we get approval for CallControl

We have been seeing:You have requested the following app scopes that are currently pending approval:Call ControlFor a few days now. How do we get this approved?

Patsullivan123New Participant

RingCX Admin Certification Course & Exclusive Badge!

Automation

I am trying to create an automation in RingCentral Automator that when someone calls our main phone number they get a automatic text to schedule an apointment via our self book calender.

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21 hours ago

Mary-Community_ModeratorCommunity Manager

News & Announcements

Attention RingCX Innovators! Ready to take your expertise to the next level? We are officially launching the RingCX Admin Certification Course! This is your deep dive into mastering the platform, optimizing customer journeys, and becoming a certified

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1 day ago

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codewhyNew Participant

User in two separate call queues. Can you toggle queue status for each individual call queue or is it all or nothing?

We have several staff members who are assigned to their department’s phone queue. From time to time, they may also need to answer calls from a different queue. I have added them to those additional queues, but it does not appear that users can opt in

Andrew OnealNew Participant

ACE, AIR, AIR Pro & AVA

Is there a way to subscribe to RingSense/ACE events for a specific extension ID instead of account-wide?

Just wondering if there is a way to only subscribe to RingSense/ACE events for certain extensionId’s (similar to presence events, Telephony events, etc.) instead of having to receive webhooks for everyone in our account with ACE access.

ray.pqNew Participant

Does Ring Central support SIP Trunking

I am looking to setup SIP trunking. My use-case, is to connect Retell’s voice agent.I want to setup termination URI and credential based auth for SIP trunking. I looked through documentation and other forum questions, could not find an answer.Any hel

TammyFreemanNew Participant

Analytics & Reporting

call logs and multiple user/time zones

I have several “users” in different time zones across the US and each user is set to their specific time zone in the user details ->settings and permissions ->regional settings. When I review the call logs, all calls are time stamped to the eas

mikecolandoNew Participant

Calls will not log in HighLevel

Hi All, I have successfully downloaded the extension and connected it to my HighLevel account. I can go ahead and click to make calls and that works without issue. However, the calls are no longer being logged in the conversation record of HighLevel

jeremy-summersNew Participant

Creating a workflow to send a response when our main number receives an SMS

Our automation was recently migrated to a Company Workflow but no longer works. When I go in to edit it, it says the highlighted number can’t be used. That highlighted number is our main number and that is what we need to be able to receive the tex

Lucas1867576004The First Step

How do we get approval for CallControl

We have been seeing:You have requested the following app scopes that are currently pending approval:Call ControlFor a few days now. How do we get this approved?

Patsullivan123New Participant

Automation

I am trying to create an automation in RingCentral Automator that when someone calls our main phone number they get a automatic text to schedule an apointment via our self book calender.

codewhyNew Participant

User in two separate call queues. Can you toggle queue status for each individual call queue or is it all or nothing?

We have several staff members who are assigned to their department’s phone queue. From time to time, they may also need to answer calls from a different queue. I have added them to those additional queues, but it does not appear that users can opt in

Matt-DalNew Participant

Windows Desktop App Rings When Turned Off

The users in my office often have the RingCentral Desktop software installed, but also have a physical desk phone. Some users prefer to have the incoming call rules configured to only allow the desk phone to ring, and turn the app off. This used to w

JoanneNew Participant