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RingCentral and Claude for Small Business

J

24 days ago

Welcome to the RingCentral Community

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11,748 Questions
26,093 Replies
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Categories

A

ArbieNew Participant

asked in Phone

Microphones not working to record prompts or voicemail messages

I am still setting up our phone system, and earlier this week I was able to record a few new prompts. I went in this weekend to finish, and none of my microphones will work on Ring Central. I use a Mac. I have all permissions given in system settings

40

A

9 hours ago

N

NorakselorNew Participant

asked in Fax

I am unable to see or view sent faxes

I cannot see or view faxes that I have sent

150

N

2 days ago

ByrneReeseProduct Manager

published in App Connect

Logging calls during Bullhorn's outage

We learned that one of our integration partners, Bullhorn, recently took their staffing platform offline to contain a cyberattack. Our hearts go out to the Bullhorn team — taking systems offline to protect customer data is a difficult, courageous dec

631

M

4 days ago

K

kmorganNew Participant

asked in Contact Center

WFM Interval reporting/Averages and other reports

Hi, does anyone know how to pull a report that shows the total # or average number of calls received during a specific time of day for different times. Fox example: How many calls were received for X skill in the month of September from 7-10am and ho

621

4 days ago

Brett1685885021Amplifying the VIBE

posted in RingCX

New Campaign Loaded Lists View Needs Improvement

The new campaign loaded lists view needs improvement. There was nothing wrong with the previous view. The new view added color coded status icons.. Outside of that I’m not sure why these changes were needed. The new look of the loaded lists view remo

351

4 days ago

B

BankerguyThe First Step

asked in Phone

Voicemails not showing up from days ago

We check our voice mail thorughout the day and right before closing. It will tell us we have not messages. Then the next day we will check it and it will tell us we have a message from days ago. It happened today. It showed a message on the phone and

432

4 days ago

E

EFreeThe First Step

asked in AI Receptionist (AIR)

Is anyone using the AI Receptionist knowledge hub?

When I did my onboarding, I was told that there were "no rules" (or guidance) for what info can/should be entered into a CSV file to upload to the knowledge hub but even after 2 weeks the AI is not able to correctly respond to information I’ve upload

130813

D

5 days ago

S

SonyaJNew Participant

asked in RingCX

I now have to press 1 twice when calling out through Wealthbox

Starting yesterday, Monday, when I call out, I now have to press 1 twice when calling clients using Wealthbox.The first message says: Hello Sonya, you have a caller. To accept, press 1. I then press 1 and get the usual message: Hi, press 1, and your

170

S

5 days ago

A

ATGThe First Step

asked in Workflow Builder

Sidebar customize

Hello all,I’m trying to figure out how to add Analytics to https://app.ringcentral.com/ sidebar. I have super admin license

501

MTateNew Participant

Request for Status Update – Review in Progress Since October 7

Hello RingCentral Support,I am reaching out to request an update on my account's verification status. My submission has been showing “Review in Progress” since October 7, 2026, and I have not received any additional updates or requests for informatio

381

ArbieNew Participant

Microphones not working to record prompts or voicemail messages

I am still setting up our phone system, and earlier this week I was able to record a few new prompts. I went in this weekend to finish, and none of my microphones will work on Ring Central. I use a Mac. I have all permissions given in system settings

40

A

9 hours ago

N

NorakselorNew Participant

asked in Fax

I am unable to see or view sent faxes

I cannot see or view faxes that I have sent

150

N

2 days ago

K

kmorganNew Participant

asked in Contact Center

WFM Interval reporting/Averages and other reports

Hi, does anyone know how to pull a report that shows the total # or average number of calls received during a specific time of day for different times. Fox example: How many calls were received for X skill in the month of September from 7-10am and ho

621

4 days ago

B

BankerguyThe First Step

asked in Phone

Voicemails not showing up from days ago

We check our voice mail thorughout the day and right before closing. It will tell us we have not messages. Then the next day we will check it and it will tell us we have a message from days ago. It happened today. It showed a message on the phone and

432

4 days ago

E

EFreeThe First Step

asked in AI Receptionist (AIR)

Is anyone using the AI Receptionist knowledge hub?

When I did my onboarding, I was told that there were "no rules" (or guidance) for what info can/should be entered into a CSV file to upload to the knowledge hub but even after 2 weeks the AI is not able to correctly respond to information I’ve upload

130813

D

5 days ago

S

SonyaJNew Participant

asked in RingCX

I now have to press 1 twice when calling out through Wealthbox

Starting yesterday, Monday, when I call out, I now have to press 1 twice when calling clients using Wealthbox.The first message says: Hello Sonya, you have a caller. To accept, press 1. I then press 1 and get the usual message: Hi, press 1, and your

170

S

5 days ago

A

ATGThe First Step

asked in Workflow Builder

Sidebar customize

Hello all,I’m trying to figure out how to add Analytics to https://app.ringcentral.com/ sidebar. I have super admin license

501

A

5 days ago

A

andybusseyNew Participant

asked in APIs and Developer Console

how do i add ace to scope of app

add ring sense ai transcripts in scope of api

351

5 days ago

W

WazzaNew Participant

asked in Phone

Ringcentral going 'Offline'

While logged in and status at ‘Available’, Ringcentral is increasingly dropping to ‘Offline’ with no warning or notification preventing customers to call direct to the Consultant. Any ideas on what may be causing this or tips to rectify any issues?

731

6 days ago

M

MwigrenNew Participant

asked in Phone

When on a conference call, my Jabra Evolve3 85 can't end the call.

Hi,I’m new to RingCentral and I bought an HID Jabra Evolve3 85 to pair with my Mac so I could answer and end calls and have more control on the desktop app. However the problem has arisen that I cannot end a call if there is more than one person on t

441

6 days ago

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