Welcome to the RingCentral Community

Calls won't log in NetSuite - transcript making the log too big

My customer service reps keep seeing an error message says there is a 4000 character limit causing the transcript and notes to fail to log. If this is actually a thing, this tool is not working. I would say a good 75% of our agent calls are longer th

20411

T

Tom CollinsNew Participant

RingCentral App Connect in Pipedrive won't Log SMS Message for a User

One of my users… his RingCentral App Connect won’t log SMS messages in Pipedrive. It does for other users, such as myself. What could the problem be? Some sort of permission?

AWGRGThe First Step

We are new to Ring Central. We’re getting a lot of calls where nobody is on the other end - much more than we did with our old system. It’s disconcerting because we are getting a lot of calls that work as expected, but we’re not sure if we’re missin

91

H

H.KenneallyWWNew Participant

Caller ID for Call Queue outgoing calls

We have a Call Queue number that our staff use as their outgoing caller ID sometimes, When staff use this it comes up with a Caller ID that isn’t correct, where can I get this changed? For example when you call out using the Call Q Number the receivi

81

ByrneReeseProduct Manager

Error message enhancements, and Clio time tracking changes in 1.3.5

🚀 We’re excited to announce a small but impactful update to App Connect!In version 1.3.5, we've made two significant enhancements to improve your experience:Error Message ImprovementsWe've refined all error messages to be more detailed, aiming to pr

21311

J

JoanneNew Participant

away message set to respond to texts

How do I set up an automated message in response to text messages?

JaredMNew Participant

Discover the future of RingCX: Join us in RingCX unlocked webinar for new features & Live Q&A!

Paging Extension Number

We are currently running an analog phone paging system. Our users dial 77 from their Polycom phones and RingCentral desktop app, then announce the page after the beep. This is done over speakers on our factory floor. We want to terminate the analog l

80

J

2 days ago

Jann MateoCommunity Manager

News & Announcements

We’re thrilled to invite you to another “RingCX Unlocked” webinar this coming March 26, 2026! We’ll showcase the latest and greatest of upcoming features and additions to our ever-growing RingCX product! 🗓 Date: March 26, 2026🕒 Time: 11 AM PST | 12pm

170

3 days ago

D

DavidKNew Participant

RingCX

How to retrieve call and queue data.

I am new to this community. My need is to use the API to retrieve call data and queue information (call history) in RingCX. Most of the documentation deals with tasks such as placing calls or changing settings but that is not relevant to my needs.

132

4 days ago

M

mmurphyNew Participant

Developer Platform, APIs, & Integrations

After Hours Calls

We are pulling several “Get”s from the API and using them to create custom dashboards. The issue is that RingCentral considers any call that doesn’t get answered as Missed or VM/Missed, even if its an afterhours call. We are looking for a Get that

zach-3The First Step

Calls won't log in NetSuite - transcript making the log too big

My customer service reps keep seeing an error message says there is a 4000 character limit causing the transcript and notes to fail to log. If this is actually a thing, this tool is not working. I would say a good 75% of our agent calls are longer th

20411

T

Tom CollinsNew Participant

RingCentral App Connect in Pipedrive won't Log SMS Message for a User

One of my users… his RingCentral App Connect won’t log SMS messages in Pipedrive. It does for other users, such as myself. What could the problem be? Some sort of permission?

AWGRGThe First Step

We are new to Ring Central. We’re getting a lot of calls where nobody is on the other end - much more than we did with our old system. It’s disconcerting because we are getting a lot of calls that work as expected, but we’re not sure if we’re missin

91

H

H.KenneallyWWNew Participant

Caller ID for Call Queue outgoing calls

We have a Call Queue number that our staff use as their outgoing caller ID sometimes, When staff use this it comes up with a Caller ID that isn’t correct, where can I get this changed? For example when you call out using the Call Q Number the receivi

81

J

JoanneNew Participant

away message set to respond to texts

How do I set up an automated message in response to text messages?

JaredMNew Participant