Welcome to the RingCentral Community

Phone keep losing service

I am a RingCentral partner and have several clients that are reporting that random phones will report no service and then reconnect. There is no rhyme or reason behind this. We have unassigned the desk phones and reassigned them and that has fixed th

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5 hours ago

ByrneReeseProduct Manager

I am unable to find, access, or install RingCentral's MCP. What are my options?

There are a few different reasons this happens, and they call for different fixes. Work through these in order.First, make sure you're looking in the right placeAvailability isn't identical across platforms today:In the ChatGPT plugin marketplace, Ri

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ByrneReeseProduct Manager

My LLM is reporting that the MCP is returning errors. What do I do?

First, a quick bit of context: RingCentral's MCP servers are currently in preview / early access / beta. We're actively exploring this space alongside other companies across the AI industry, working to figure out the best ways to make integrations li

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ByrneReeseProduct Manager

Skill Spotlight: Call Follow-Up Email

Every week, we're going to shine a light on one skill from the Skill Library — a ready-made workflow you can turn on today. First up: Call Follow-Up Email, one of the most requested workflows since we opened this community.The problem it solvesYou j

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ByrneReeseProduct Manager

Getting Started with Claude and ChatGPT

The single fastest way to bring RingCentral into your AI assistant is a plugin or connector — a couple of clicks, no code, no configuration. That's it. Once it's connected, the rest is just conversation: you ask for what you want in plain English, th

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ByrneReeseProduct Manager

Welcome to the RingCentral MCP Community

Hello, and welcome!If you're reading this, you're probably curious about one of two things: either you've heard that RingCentral now works directly with AI assistants like Claude and ChatGPT, or someone on your team already got it working and you wan

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Admin Portal & Account Management

jheidenNew Participant

RingCx Administrator Onboarding

Hi, Are there any plans for a RingEX Administrator Onboarding Webinar? Sincerely,Jeff Heiden

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Outbound Congestion Error when calling out from CX

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reidgrahamNew Participant

RingCX

Looking to see if anyone else has experienced this issue. We have agents calling out on the CX side and will get this Outbound congestion error about 15% of the time. There doesn’t seem to be any issue with calling out on the EX side but the issue wi

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Integrations: App Connect

ByrneReeseProduct Manager

Big News: App Connect and CEB; and a new MCP server!

We’ve got some big updates for App Connect. This release is all about making your CRM integrations smarter and more cohesive, especially if you’re looking to bring AI into your workflow.What’s new in the 2.0 BetaFull Support for Customer Engagement B

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Nice CXone Agent Interface Training Updates Needed

skennedyThe First Step

Contact Center

Can someone tell me when the Nice CXone Agent Interface training tutorial for outbound manual calls will be updated to include the new functionality and UI changes? I believe these changes were in the last release, but the training tutorial has not

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Admin Portal & Account Management

jheidenNew Participant

RingCx Administrator Onboarding

Hi, Are there any plans for a RingEX Administrator Onboarding Webinar? Sincerely,Jeff Heiden

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Outbound Congestion Error when calling out from CX

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reidgrahamNew Participant

RingCX

Looking to see if anyone else has experienced this issue. We have agents calling out on the CX side and will get this Outbound congestion error about 15% of the time. There doesn’t seem to be any issue with calling out on the EX side but the issue wi

191

Nice CXone Agent Interface Training Updates Needed

skennedyThe First Step

Contact Center

Can someone tell me when the Nice CXone Agent Interface training tutorial for outbound manual calls will be updated to include the new functionality and UI changes? I believe these changes were in the last release, but the training tutorial has not

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john-oliphantRingCentral VIBE Royalty

RC Phone App stuck on RingOut

I have a user whose RC Phone App (24.3.0.47527) is stuck on RingOut. I have tried everything, including deleting the entire account and re-creating it. Still stuck on RingOut. We have lots of users where this isn’t happening, including my own account

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I need to encrease my automations numbers

jorge-estevezThe First Step

Workflow Builder

Subject: Request to Increase Keyword-Based SMS Automation LimitDear RingCentral Automator Support Team,I hope this message finds you well.I am writing to request an increase in the automation capacity for my account. I have reached the maximum limit

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Salesforce Open CTI retiring

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gjslagleNew Participant

Integrations: Salesforce

We rely heavily on the Open CTI functionality in Salesforce, linking to our RingCentral service. However, Salesforce is retiring Open CTI in February 2028 (see link below), in order to push their Salesforce Voice service. While there is a bring-yo

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WhiteRabbitNew Participant

SMS

Auto Resolve Text

How do I turn off the auto text message resolve function in my shared text message inbox? It is the worst thing I have ever encountered. Just because three days goes by, I could be waiting on a part or a schedule break or a subcontractor You resolve

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Susan2153262010The First Step

Users not Receiving Emails or SMS

Randomly some users are not receiving SMS or email notifications. It has happened to a few employees now without any rhyme or reason. The employees email/sms are working correctly for everything else. Our email filter is not blocking anything and

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AI Conversation Expert (ACE)

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UBofMI

Customer Intents under Insights in ACE

I recently updated the key phrases and intent categories with Customer Intents within Insights. The following day when I went to the Insights section to check the information for today, it doesn’t appear that any of the customer intents that I updat

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Marvin1550131027The First Step

Status keeps reverting to Invisible.

My status keeps changing from Available to Invisible even though I am active on the computer. I need it not to do that. This is the new app. Ver 20.3.31.2413 Windows.

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