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RingEX Unlocked - November 18, 2026

(Wed, Nov 18, 7:00 PM)

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A

AR89Found Your Voice

asked in RingCX

Shared inbox email flow

Hello, Our team is currently assigning customer emails to themselves from the shared inbox folder in RingCX instead of accepting them through the digital queue in an effort to prevent a call queue build up. We’ve noticed that when an agent responds t

1353

4 hours ago

P

pluddyNew Participant

asked in Phone

Distinctive ring for calls coming from a queue on poly Edge 350

Need to be able to have a distinctive ring for calls coming from a queue (some users want to silence queue group calls BUT still be able to see it come in) … the pickup feature does not display the caller ID. Have been trying to set this at the phon

331

1 day ago

K

KentHBSGFound Your Voice

asked in Claude, ChatGPT, MCP and AI assistants

Unable to send SMS from my Claude MCP connector

Hello, For the last few weeks I’ve integrated Claude to send out appointment reminder texts in the mornings to people I have booked calls with that day. As of yesterday, it returns an error every time I try and get Claude to send a text. Every send_

543

1 day ago

A

andrew.smyrniotisNew Participant

asked in Workflow Builder

Automated Messages for Missed Calls

How do I create an automated message system for when we miss a call on ring central? I do not want to send an SMS, I just want a voicemail and a notification to give a call back.

131

S

2 days ago

P

PortalinsuranceNew Participant

asked in Claude, ChatGPT, MCP and AI assistants

Super admin losing team call access in the RingEX Phone MCP after the Nov 17 legacy removal: is there an admin path?

Hi @ByrneReese and team,I own a small insurance agency and I'm the Super Admin on our RingCentral account. We use the RingEX Phone MCP with Claude every business day to build call recaps for each producer and a shared call summary for management.Tod

20

P

2 days ago

ByrneReeseProduct Manager

published in Workflow Builder

Introducing Workflow Builder

As we prepare to bring Workflow Builder to more and more RingCentral customers, we wanted to give people new to the product a quick introduction so they can learn more about what Workflow Builder is and how it could help their business. Check out ou

138164

pduncThe First Step

Does the Cisco ATA192 support analog overhead paging

Your device order page states that the Cisco ATA192 “turns traditional telephone, fax, and overhead paging communications devices into IP devices for greater cost effectiveness.” But when searching for directions for configuration the AI states the f

311

2 days ago

A

aakersNew Participant

asked in Phone

Ring after completed call

Every time I complete a call (or anyone does) the desktop phone makes a small ring sound. How can I stop that? It does it no matter if I hit end call or place the receiver down. We have Poly Edge350 phones if that matters.

101

2 days ago

G

Garitas InsuranceNew Participant

asked in Admin Portal & Account Management

Spanish transcription for Automatic Call Notes – language detection or per-user language setting?

We’re a small insurance brokerage in Ontario, Canada (RingEX). Many of our clients are Spanish-speaking, and most of our service calls are fully in Spanish.We have Automatic call notes turned on, but Spanish calls are transcribed as if they were Engl

371

2 days ago

Brett1685885021RingCentral VIBE Royalty

posted in Admin Portal & Account Management

Allow Maximum Ring Timer Configurability for IVA Integration Workflow Nodes

Allow Maximum Ring Timer Configurability for IVA Integration Workflow Nodes. There is currently no ability to configure or limit the amount of time the RingCX platform attempts to connect to an IVA Integration Workflow node. The "Route" node includes

81

AR89Found Your Voice

Shared inbox email flow

Hello, Our team is currently assigning customer emails to themselves from the shared inbox folder in RingCX instead of accepting them through the digital queue in an effort to prevent a call queue build up. We’ve noticed that when an agent responds t

1353

4 hours ago

K

KentHBSGFound Your Voice

asked in Claude, ChatGPT, MCP and AI assistants

Unable to send SMS from my Claude MCP connector

Hello, For the last few weeks I’ve integrated Claude to send out appointment reminder texts in the mornings to people I have booked calls with that day. As of yesterday, it returns an error every time I try and get Claude to send a text. Every send_

543

1 day ago

A

andrew.smyrniotisNew Participant

asked in Workflow Builder

Automated Messages for Missed Calls

How do I create an automated message system for when we miss a call on ring central? I do not want to send an SMS, I just want a voicemail and a notification to give a call back.

131

S

2 days ago

P

PortalinsuranceNew Participant

asked in Claude, ChatGPT, MCP and AI assistants

Super admin losing team call access in the RingEX Phone MCP after the Nov 17 legacy removal: is there an admin path?

Hi @ByrneReese and team,I own a small insurance agency and I'm the Super Admin on our RingCentral account. We use the RingEX Phone MCP with Claude every business day to build call recaps for each producer and a shared call summary for management.Tod

20

P

2 days ago

G

Garitas InsuranceNew Participant

asked in Admin Portal & Account Management

Spanish transcription for Automatic Call Notes – language detection or per-user language setting?

We’re a small insurance brokerage in Ontario, Canada (RingEX). Many of our clients are Spanish-speaking, and most of our service calls are fully in Spanish.We have Automatic call notes turned on, but Spanish calls are transcribed as if they were Engl

371

2 days ago

M

M.HumphreyNew Participant

asked in AI Conversation Expert (ACE)

ACE WEM Sentiment Analysis D365 Integration

Hi everyone, I am getting stuck into the capabilities of ACE WEM and it is a great tool, but more importantly, we are looking at how we can use the sentiment analysis to improve our reporting and visibility. Whilst the system uses powerful a LLM and

340

M

2 days ago

G

gdebskiNew Participant

asked in Claude, ChatGPT, MCP and AI assistants

RingEX Meetings MCP server not exposing get_meeting_transcript / get_meeting_recording

Hi, I’m connected to the RingEX Meetings MCP server (https://mcp.labs.ringcentral.com/ringex/video) from Claude. Your tools page (developers.ringcentral.com/mcp/tools/ringex-meetings/) lists 7 tools, but my connection only receives 5: search_meeting_

260

G

3 days ago

S

SonyaJNew Participant

asked in App Connect

I now have to press 1 twice when calling out through Wealthbox

Starting yesterday, Monday, when I call out, I now have to press 1 twice when calling clients using Wealthbox.The first message says: Hello Sonya, you have a caller. To accept, press 1. I then press 1 and get the usual message: Hi, press 1, and your

711

3 days ago

V

vitalastNew Participant

asked in Workflow Builder

Is it possible to block all texts that contain specified words?

I get frequent junk texts about a given topic (in my case, “trademark”), I’m looking to see if there’s a way to essentially mark these as spam and have them blocked.

90

V

3 days ago

M

michael-falkowskiFound Your Voice

asked in App Connect

App Connect 2.0.0 – Redtail CRM creating unwanted Activities instead of Notes

App Connect 2.0.0 – Redtail CRM creating unwanted Activities instead of NotesSince the recent upgrade to App Connect 2.0.0, manually logging a completed telephone call creates an outstanding Activity in Redtail CRM under "Things to do today."Previous

1747

3 days ago

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From Hello to Insight: Master the RingCentral AI Flywheel (AIR, AIR Pro, AVA, & ACE)

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💥 New content throughout the year💥 Whether you're new to RingCentral or looking to refresh your knowledge, we’ve got just the thing for you! Startin...

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