Welcome to the RingCentral Community

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JasonKelso2026New Participant

Clio connector: internal extension calls match random Clio contacts by extension digits

App Connect v2.0.0 with Clio. On internal extension-to-extension calls, App Connect displays an unrelated Clio contact as the caller instead of the RingCentral user.What we seeCalls from ext 107 display as a medical provider company contact in Clio.

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morganclThe First Step

Can a custom HubSpot connector use App Connect’s voicemail-drop feature?

I saw the related HubSpot discussion stating that RingEX does not support voicemail drop natively. My question is specifically about the voicemail-drop feature documented for App Connect:https://appconnect.labs.ringcentral.com/users/voicemail-drop/I

474

andrian-camandangNew Participant

RingCentral + Pipedrive calls stop syncing

I’m using RC and Pipedrive for 3 months now and its working just fine. RC logs all calls to Pipedrive. However, just today, it stopped syncing and there is no option in RC app connect to log it to Pipedrive.I uninstall and reinstall, clear cache, and

130

MwigrenNew Participant

When on a conference call, my Jabra Evolve3 85 can't end the call.

Hi,I’m new to RingCentral and I bought an HID Jabra Evolve3 85 to pair with my Mac so I could answer and end calls and have more control on the desktop app. However the problem has arisen that I cannot end a call if there is more than one person on t

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published in Getting Started

3 days ago

Mary-Community_ModeratorCommunity Manager

Master the RingCentral Workflow Builder: A Step-by-Step Guide

Want to save time and automate repetitive tasks? RingCentral's Workflow Builder is a powerful tool designed to do just that. While it offers a variety of pre-built templates and recipes for common uses, this quick start guide will empower you to crea

11975

3 days ago

Jann MateoCommunity Manager

published in News & Announcements

Missed Our “RingEX Unlocked” September 2026 Webinar? Watch the Replay & Discover What’s New!

A huge thank you to everyone who tuned in for our latest RingEX Unlocked session, hosted by Sara Hoyt from RingCentral's Customer Success Team! This month, we walked through major product updates spanning agentic AI, voice, Business SMS, analytics, a

1805

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potooleNew Participant

Agent remains "on call"/"Unavailable" after warm transfer to external number

This seems to be different than the topic regarding Live Report status after a warm transfer from several years back.Users report performing a warm transfer to an external number as is their normal workflow, but only in the last few weeks has it occa

201

W

WazzaNew Participant

Ringcentral going 'Offline'

While logged in and status at ‘Available’, Ringcentral is increasingly dropping to ‘Offline’ with no warning or notification preventing customers to call direct to the Consultant. Any ideas on what may be causing this or tips to rectify any issues?

190

andybusseyNew Participant

asked in AI Conversation Expert (ACE)

how do i add ace to scope of app

add ring sense ai transcripts in scope of api

50

23 hours ago

J

JasonKelso2026New Participant

Clio connector: internal extension calls match random Clio contacts by extension digits

App Connect v2.0.0 with Clio. On internal extension-to-extension calls, App Connect displays an unrelated Clio contact as the caller instead of the RingCentral user.What we seeCalls from ext 107 display as a medical provider company contact in Clio.

101

morganclThe First Step

Can a custom HubSpot connector use App Connect’s voicemail-drop feature?

I saw the related HubSpot discussion stating that RingEX does not support voicemail drop natively. My question is specifically about the voicemail-drop feature documented for App Connect:https://appconnect.labs.ringcentral.com/users/voicemail-drop/I

474

andrian-camandangNew Participant

RingCentral + Pipedrive calls stop syncing

I’m using RC and Pipedrive for 3 months now and its working just fine. RC logs all calls to Pipedrive. However, just today, it stopped syncing and there is no option in RC app connect to log it to Pipedrive.I uninstall and reinstall, clear cache, and

130

MwigrenNew Participant

When on a conference call, my Jabra Evolve3 85 can't end the call.

Hi,I’m new to RingCentral and I bought an HID Jabra Evolve3 85 to pair with my Mac so I could answer and end calls and have more control on the desktop app. However the problem has arisen that I cannot end a call if there is more than one person on t

40

3 days ago

P

potooleNew Participant

Agent remains "on call"/"Unavailable" after warm transfer to external number

This seems to be different than the topic regarding Live Report status after a warm transfer from several years back.Users report performing a warm transfer to an external number as is their normal workflow, but only in the last few weeks has it occa

201

W

WazzaNew Participant

Ringcentral going 'Offline'

While logged in and status at ‘Available’, Ringcentral is increasingly dropping to ‘Offline’ with no warning or notification preventing customers to call direct to the Consultant. Any ideas on what may be causing this or tips to rectify any issues?

190

W

michael-falkowskiFound Your Voice

App Connect 2.0.0 – Redtail CRM creating unwanted Activities instead of Notes

App Connect 2.0.0 – Redtail CRM creating unwanted Activities instead of NotesSince the recent upgrade to App Connect 2.0.0, manually logging a completed telephone call creates an outstanding Activity in Redtail CRM under "Things to do today."Previous

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