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RingCentral and Claude for Small Business

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19 days ago

Welcome to the RingCentral Community

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E

EFreeThe First Step

asked in AI Receptionist (AIR)

Is anyone using the AI Receptionist knowledge hub?

When I did my onboarding, I was told that there were "no rules" (or guidance) for what info can/should be entered into a CSV file to upload to the knowledge hub but even after 2 weeks the AI is not able to correctly respond to information I’ve upload

124413

D

1 hour ago

S

SonyaJNew Participant

asked in RingCX

I now have to press 1 twice when calling out through Wealthbox

Starting yesterday, Monday, when I call out, I now have to press 1 twice when calling clients using Wealthbox.The first message says: Hello Sonya, you have a caller. To accept, press 1. I then press 1 and get the usual message: Hi, press 1, and your

00

S

2 hours ago

A

ATGThe First Step

asked in Workflow Builder

Sidebar customize

Hello all,I’m trying to figure out how to add Analytics to https://app.ringcentral.com/ sidebar. I have super admin license

151

A

3 hours ago

ByrneReeseProduct Manager

published in App Connect

Logging calls during Bullhorn's outage

Support Message: Bullhorn Outage and How App Connect Can HelpMessage on the Bullhorn Cyber Incident — Support & Next StepsWe learned that one of our integration partners, Bullhorn, recently took their staffing platform offline to contain a cybera

00

5 hours ago

M

MTateNew Participant

asked in SMS

Request for Status Update – Review in Progress Since October 7

Hello RingCentral Support,I am reaching out to request an update on my account's verification status. My submission has been showing “Review in Progress” since October 7, 2026, and I have not received any additional updates or requests for informatio

121

6 hours ago

Jann MateoCommunity Manager

published in AI Receptionist (AIR)

6 Tips to Get More Out of Your AI Receptionist!

Setting up your AI Receptionist is an exciting step toward streamlining your business communications. We want to ensure you get the absolute best out of your setup, so we have put together a quick guide based on our recent presentation to help you hi

40

6 hours ago

K

kmorganNew Participant

asked in Contact Center

WFM Interval reporting/Averages and other reports

Hi, does anyone know how to pull a report that shows the total # or average number of calls received during a specific time of day for different times. Fox example: How many calls were received for X skill in the month of September from 7-10am and ho

140

K

7 hours ago

B

BankerguyThe First Step

asked in Phone

Voicemails not showing up from days ago

We check our voice mail thorughout the day and right before closing. It will tell us we have not messages. Then the next day we will check it and it will tell us we have a message from days ago. It happened today. It showed a message on the phone and

111

WazzaNew Participant

Ringcentral going 'Offline'

While logged in and status at ‘Available’, Ringcentral is increasingly dropping to ‘Offline’ with no warning or notification preventing customers to call direct to the Consultant. Any ideas on what may be causing this or tips to rectify any issues?

401

1 day ago

M

MwigrenNew Participant

asked in Phone

When on a conference call, my Jabra Evolve3 85 can't end the call.

Hi,I’m new to RingCentral and I bought an HID Jabra Evolve3 85 to pair with my Mac so I could answer and end calls and have more control on the desktop app. However the problem has arisen that I cannot end a call if there is more than one person on t

221

1 day ago

Show more activity

E

EFreeThe First Step

asked in AI Receptionist (AIR)

Is anyone using the AI Receptionist knowledge hub?

When I did my onboarding, I was told that there were "no rules" (or guidance) for what info can/should be entered into a CSV file to upload to the knowledge hub but even after 2 weeks the AI is not able to correctly respond to information I’ve upload

124413

D

1 hour ago

S

SonyaJNew Participant

asked in RingCX

I now have to press 1 twice when calling out through Wealthbox

Starting yesterday, Monday, when I call out, I now have to press 1 twice when calling clients using Wealthbox.The first message says: Hello Sonya, you have a caller. To accept, press 1. I then press 1 and get the usual message: Hi, press 1, and your

00

S

2 hours ago

A

ATGThe First Step

asked in Workflow Builder

Sidebar customize

Hello all,I’m trying to figure out how to add Analytics to https://app.ringcentral.com/ sidebar. I have super admin license

151

MTateNew Participant

Request for Status Update – Review in Progress Since October 7

Hello RingCentral Support,I am reaching out to request an update on my account's verification status. My submission has been showing “Review in Progress” since October 7, 2026, and I have not received any additional updates or requests for informatio

121

6 hours ago

K

kmorganNew Participant

asked in Contact Center

WFM Interval reporting/Averages and other reports

Hi, does anyone know how to pull a report that shows the total # or average number of calls received during a specific time of day for different times. Fox example: How many calls were received for X skill in the month of September from 7-10am and ho

140

K

7 hours ago

B

BankerguyThe First Step

asked in Phone

Voicemails not showing up from days ago

We check our voice mail thorughout the day and right before closing. It will tell us we have not messages. Then the next day we will check it and it will tell us we have a message from days ago. It happened today. It showed a message on the phone and

111

WazzaNew Participant

Ringcentral going 'Offline'

While logged in and status at ‘Available’, Ringcentral is increasingly dropping to ‘Offline’ with no warning or notification preventing customers to call direct to the Consultant. Any ideas on what may be causing this or tips to rectify any issues?

401

1 day ago

M

MwigrenNew Participant

asked in Phone

When on a conference call, my Jabra Evolve3 85 can't end the call.

Hi,I’m new to RingCentral and I bought an HID Jabra Evolve3 85 to pair with my Mac so I could answer and end calls and have more control on the desktop app. However the problem has arisen that I cannot end a call if there is more than one person on t

221

1 day ago

M

michael-falkowskiFound Your Voice

asked in App Connect

App Connect 2.0.0 – Redtail CRM creating unwanted Activities instead of Notes

App Connect 2.0.0 – Redtail CRM creating unwanted Activities instead of NotesSince the recent upgrade to App Connect 2.0.0, manually logging a completed telephone call creates an outstanding Activity in Redtail CRM under "Things to do today."Previous

421

1 day ago

J

JasonKelso2026New Participant

asked in App Connect

Clio connector: internal extension calls match random Clio contacts by extension digits

App Connect v2.0.0 with Clio. On internal extension-to-extension calls, App Connect displays an unrelated Clio contact as the caller instead of the RingCentral user.What we seeCalls from ext 107 display as a medical provider company contact in Clio.

231

4 days ago

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AI Spotlight

Recap: Putting Your Conversations to Work with RingCentral & Claude for Small Business

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From Hello to Insight: Master the RingCentral AI Flywheel (AIR, AIR Pro, AVA, & ACE)

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From Hello to Insight: Master the RingCentral AI Flywheel (AIR, AIR Pro, AVA, & ACE)

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