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RingCentral and Claude for Small Business

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14 days ago

Welcome to the RingCentral Community

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M

MwigrenNew Participant

asked in Phone

When on a conference call, my Jabra Evolve3 85 can't end the call.

Hi,I’m new to RingCentral and I bought an HID Jabra Evolve3 85 to pair with my Mac so I could answer and end calls and have more control on the desktop app. However the problem has arisen that I cannot end a call if there is more than one person on t

10

M

24 minutes ago

Mary-Community_ModeratorCommunity Manager

published in Getting Started

Master the RingCentral Workflow Builder: A Step-by-Step Guide

Want to save time and automate repetitive tasks? RingCentral's Workflow Builder is a powerful tool designed to do just that. While it offers a variety of pre-built templates and recipes for common uses, this quick start guide will empower you to crea

11845

2 hours ago

M

morganclThe First Step

asked in App Connect

Can a custom HubSpot connector use App Connect’s voicemail-drop feature?

I saw the related HubSpot discussion stating that RingEX does not support voicemail drop natively. My question is specifically about the voicemail-drop feature documented for App Connect:https://appconnect.labs.ringcentral.com/users/voicemail-drop/I

413

2 hours ago

ByrneReeseProduct Manager

published in Claude, ChatGPT, MCP and AI assistants

I am unable to find, access, or install RingCentral's MCP. What are my options?

There are a few different reasons this happens, and they call for different fixes. Work through these in order.First, make sure you're looking in the right placeAvailability isn't identical across platforms today:In the ChatGPT plugin marketplace, Ri

1141

S

3 hours ago

J

JasonKelso2026New Participant

asked in App Connect

Clio connector: internal extension calls match random Clio contacts by extension digits

App Connect v2.0.0 with Clio. On internal extension-to-extension calls, App Connect displays an unrelated Clio contact as the caller instead of the RingCentral user.What we seeCalls from ext 107 display as a medical provider company contact in Clio.

30

J

1 day ago

Jann MateoCommunity Manager

published in News & Announcements

Missed Our “RingEX Unlocked” September 2026 Webinar? Watch the Replay & Discover What’s New!

A huge thank you to everyone who tuned in for our latest RingEX Unlocked session, hosted by Sara Hoyt from RingCentral's Customer Success Team! This month, we walked through major product updates spanning agentic AI, voice, Business SMS, analytics, a

1645

1 day ago

P

potooleNew Participant

asked in Phone

Agent remains "on call"/"Unavailable" after warm transfer to external number

This seems to be different than the topic regarding Live Report status after a warm transfer from several years back.Users report performing a warm transfer to an external number as is their normal workflow, but only in the last few weeks has it occa

151

1 day ago

W

WazzaNew Participant

asked in Phone

Ringcentral going 'Offline'

While logged in and status at ‘Available’, Ringcentral is increasingly dropping to ‘Offline’ with no warning or notification preventing customers to call direct to the Consultant. Any ideas on what may be causing this or tips to rectify any issues?

170

W

1 day ago

M

michael-falkowskiFound Your Voice

asked in App Connect

App Connect 2.0.0 – Redtail CRM creating unwanted Activities instead of Notes

App Connect 2.0.0 – Redtail CRM creating unwanted Activities instead of NotesSince the recent upgrade to App Connect 2.0.0, manually logging a completed telephone call creates an outstanding Activity in Redtail CRM under "Things to do today."Previous

70

M

2 days ago

ByrneReeseProduct Manager

published in App Connect

App Connect 2.0 is here!

We are thrilled to announce the official release of App Connect 2.0!App Connect 2.0 represents a huge leap forward, and getting to this milestone has been an incredible journey. A massive thank you to the 700+ active users, customers, and partners wh

745

MwigrenNew Participant

asked in Phone

When on a conference call, my Jabra Evolve3 85 can't end the call.

Hi,I’m new to RingCentral and I bought an HID Jabra Evolve3 85 to pair with my Mac so I could answer and end calls and have more control on the desktop app. However the problem has arisen that I cannot end a call if there is more than one person on t

10

M

24 minutes ago

M

morganclThe First Step

asked in App Connect

Can a custom HubSpot connector use App Connect’s voicemail-drop feature?

I saw the related HubSpot discussion stating that RingEX does not support voicemail drop natively. My question is specifically about the voicemail-drop feature documented for App Connect:https://appconnect.labs.ringcentral.com/users/voicemail-drop/I

413

2 hours ago

J

JasonKelso2026New Participant

asked in App Connect

Clio connector: internal extension calls match random Clio contacts by extension digits

App Connect v2.0.0 with Clio. On internal extension-to-extension calls, App Connect displays an unrelated Clio contact as the caller instead of the RingCentral user.What we seeCalls from ext 107 display as a medical provider company contact in Clio.

30

J

1 day ago

P

potooleNew Participant

asked in Phone

Agent remains "on call"/"Unavailable" after warm transfer to external number

This seems to be different than the topic regarding Live Report status after a warm transfer from several years back.Users report performing a warm transfer to an external number as is their normal workflow, but only in the last few weeks has it occa

151

1 day ago

W

WazzaNew Participant

asked in Phone

Ringcentral going 'Offline'

While logged in and status at ‘Available’, Ringcentral is increasingly dropping to ‘Offline’ with no warning or notification preventing customers to call direct to the Consultant. Any ideas on what may be causing this or tips to rectify any issues?

170

W

1 day ago

M

michael-falkowskiFound Your Voice

asked in App Connect

App Connect 2.0.0 – Redtail CRM creating unwanted Activities instead of Notes

App Connect 2.0.0 – Redtail CRM creating unwanted Activities instead of NotesSince the recent upgrade to App Connect 2.0.0, manually logging a completed telephone call creates an outstanding Activity in Redtail CRM under "Things to do today."Previous

70

M

2 days ago

G

Garitas InsuranceNew Participant

asked in Admin Portal & Account Management

Spanish transcription for Automatic Call Notes – language detection or per-user language setting?

We’re a small insurance brokerage in Ontario, Canada (RingEX). Many of our clients are Spanish-speaking, and most of our service calls are fully in Spanish.We have Automatic call notes turned on, but Spanish calls are transcribed as if they were Engl

170

JEYThe First Step

Deskphone Rings, does not allow me to answer the call

I already walked thru a help chat 2 weeks ago on this issue and it is still happening. My desk phone rings, i pick it up to answer and it keeps ringing, will never allow me to take the call, then goes to the computer app, then the app on my cell ph

683

6 days ago

J

john-oliphantRingCentral VIBE Royalty

asked in Fax

Forward calls AND handle faxes

I hope I describe this well enough. I have a number used as the main line for our small pharmacy. All calls to that line get transferred to a cloud-based pharmacy IVR system. It’s a standard prescription refill IVR, same as we’ve all used before.The

441

J

6 days ago

J

John NguyenFound Your Voice

asked in App Connect

RingCentral Call and Text opened a deleted profile

Good afternoon, We are having issue with Ring Central App connect extension. When a user uses the extension, texts and calls are not linking back to the correct ID in Bullhorn. For example, when user selected ID 7243402, it went to deleted BH profile

1875

6 days ago

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Artificial Intelligence is the biggest topic in business communications today, but our focus is on making it practical, accessible, and deeply impactf...

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💥 New content throughout the year💥 Whether you're new to RingCentral or looking to refresh your knowledge, we’ve got just the thing for you! Startin...

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Attention RingCX Innovators! Ready to take your expertise to the next level? We are officially launching the RingCX Admin Certification Course! This i...

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