Welcome to the RingCentral Community

Customers think I'm a spammer when I call using RC

When I place outbound calls with Ringcentral, customer’s phone often require me to record a message prior to allowing the call to be answered. I assume it’s because the receiving phone provider identifies my RC number as possible spam. How can this b

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29 minutes ago

pluddyNew Participant

Distinctive ring for calls coming from a queue on poly Edge 350

Need to be able to have a distinctive ring for calls coming from a queue (some users want to silence queue group calls BUT still be able to see it come in) … the pickup feature does not display the caller ID. Have been trying to set this at the phon

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6 hours ago

RingCentral App Connect causing excessive Pipedrive API token usage (up to 181K/day)

PM AutoThe First Step

asked in App Connect

Hello RingCentral App Connect Team,We're using RingCentral App Connect with Pipedrive CRM for our automotive repair business, PM Autoworks.We've recently experienced a massive, unexplained increase in Pipedrive API token usage, and Pipedrive has iden

432

14 hours ago

ArbieThe First Step

Microphones not working to record prompts or voicemail messages

I am still setting up our phone system, and earlier this week I was able to record a few new prompts. I went in this weekend to finish, and none of my microphones will work on Ring Central. I use a Mac. I have all permissions given in system settings

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asked in Claude, ChatGPT, MCP and AI assistants

22 hours ago

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KentHBSGFound Your Voice

Unable to send SMS from my Claude MCP connector

Hello, For the last few weeks I’ve integrated Claude to send out appointment reminder texts in the mornings to people I have booked calls with that day. As of yesterday, it returns an error every time I try and get Claude to send a text. Every send_

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22 hours ago

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darcBDCNew Participant

how to listen to audio recordings of phone calls?

So we have automatic call recording on. It has the message when we answer calls, we get the transcripts, but can’t find the actual audio recordings when customers call in. Where can we find these? Thanks

273

23 hours ago

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The-MikeDNew Participant

asked in Admin Portal & Account Management

How to setup one main number with multiple extensions?

We moved from a antique Cisco VOIP system to RingCentral. We have a satellite office that piggybacked off of our Cisco system and had a local number here. In Cisco land we had the satellite office setup with 1 number that had multiple extensions unde

192

23 hours ago

jordan.arnoldEmployee

posted in Claude, ChatGPT, MCP and AI assistants

Now available: RingCentral Phone and Chat connectors for Grok

Hey Friends 👋I'm excited to share that the RingCentral Phone and RingCentral Chat connectors are now available in Grok. This builds on the ChatGPT and Claude connectors we launched in September. Your RingCentral conversations now work in all three, s

290

1 day ago

Jann MateoCommunity Manager

published in News & Announcements

Missed Our “RingEX Unlocked” September 2026 Webinar? Watch the Replay & Discover What’s New!

A huge thank you to everyone who tuned in for our latest RingEX Unlocked session, hosted by Sara Hoyt from RingCentral's Customer Success Team! This month, we walked through major product updates spanning agentic AI, voice, Business SMS, analytics, a

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1 day ago

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CrosscycleNew Participant

Switching off "Press 1 To Answer"

When I answer the phone, it now has a recording that prompts me to press 1 to answer. I looked at older answers but my system does not have the toggle to turn it off in the incoming calls section or anywhere else in the system. Any other options?

1792

pluddyNew Participant

Distinctive ring for calls coming from a queue on poly Edge 350

Need to be able to have a distinctive ring for calls coming from a queue (some users want to silence queue group calls BUT still be able to see it come in) … the pickup feature does not display the caller ID. Have been trying to set this at the phon

20

6 hours ago

RingCentral App Connect causing excessive Pipedrive API token usage (up to 181K/day)

PM AutoThe First Step

asked in App Connect

Hello RingCentral App Connect Team,We're using RingCentral App Connect with Pipedrive CRM for our automotive repair business, PM Autoworks.We've recently experienced a massive, unexplained increase in Pipedrive API token usage, and Pipedrive has iden

432

14 hours ago

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KentHBSGFound Your Voice

asked in Claude, ChatGPT, MCP and AI assistants

Unable to send SMS from my Claude MCP connector

Hello, For the last few weeks I’ve integrated Claude to send out appointment reminder texts in the mornings to people I have booked calls with that day. As of yesterday, it returns an error every time I try and get Claude to send a text. Every send_

151

22 hours ago

T

The-MikeDNew Participant

asked in Admin Portal & Account Management

How to setup one main number with multiple extensions?

We moved from a antique Cisco VOIP system to RingCentral. We have a satellite office that piggybacked off of our Cisco system and had a local number here. In Cisco land we had the satellite office setup with 1 number that had multiple extensions unde

192

23 hours ago

asked in AI Conversation Expert (ACE)

ARoyeNew Participant

Is there a way to add more Insights to the Insight option of ACE in Ring CX

I am having a few requests from my executive leadership team that aren't seeming feasible with settings I see. Under Insights within ACE and under competitors I have added our competitors for heating oil and Propane and it has a lovely pie chart but

70

Urgent: New Registered User Stuck in TCR Draft Since Oct 9th - Need Help

7 days ago

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LeandrO AcostANew Participant

asked in SMS

Hello,I am a new registered user since October 9, 2026, under CAC CONSULTING LLC.I need urgent help from a Community Moderator to escalate my TCR registration. My configuration is completely stuck in Draft status, which blocks all critical verificat

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7 days ago

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NorakselorNew Participant

asked in Fax

I am unable to see or view sent faxes

I cannot see or view faxes that I have sent

531

7 days ago

AR89Found Your Voice

asked in RingCX

Shared inbox email flow

Hello, Our team is currently assigning customer emails to themselves from the shared inbox folder in RingCX instead of accepting them through the digital queue in an effort to prevent a call queue build up. We’ve noticed that when an agent responds t

740

WFM Interval reporting/Averages and other reports

8 days ago

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kmorganNew Participant

asked in Contact Center

Hi, does anyone know how to pull a report that shows the total # or average number of calls received during a specific time of day for different times. Fox example: How many calls were received for X skill in the month of September from 7-10am and ho

841

12 days ago

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BankerguyThe First Step