Welcome to the RingCentral Community

Redtail Integration

I have Redtail integration set up on my desktop and it is working, but calls made and recieved in the mobile app are not transferring notes to redtail. Also, I have SMS logging enables but sms messages are not transferring to Redtail either.

1269

1 hour ago

asked in Video, Meetings, Webinar, Rooms, & RingCentral Events

nhazenThe First Step

Webinar-poll start while screen sharing

As the host, how can I start a poll mid-webinar while screen-sharing a presentation?

62

asked in Admin Portal & Account Management

3 hours ago

A

ACPAPThe First Step

Port outs getting rejected without clear explanation why.

I have been trying to port numbers out of Ring Central to our new SIP service for several weeks now. I have provided the correct information as provided to me by Ring Central techs whom I spoke to on the phone after the first port out rejection. The

5138

17 hours ago

Jann MateoCommunity Manager

published in News & Announcements

RingCX keeps getting better! Watch the October 2026 'RingCX Unlocked' Recording & See What's Coming!

Welcome to this month's RingCX Unlocked recap! Hosted by Sara Hoyt from Customer Success, this session highlights our latest innovations in unified agent workspaces, real-time compliance safeguards, and CRM integrations designed to make your contact

200

23 hours ago

T

The-MikeDThe First Step

asked in Admin Portal & Account Management

How to setup one main number with multiple extensions?

We moved from a antique Cisco VOIP system to RingCentral. We have a satellite office that piggybacked off of our Cisco system and had a local number here. In Cisco land we had the satellite office setup with 1 number that had multiple extensions unde

404

rdhttNew Participant

"Log call" during an active call takes ~12 s before the form opens (fast after hang-up)

We use App Connect - BETA - Release Candidate 2.1.4 (Chrome on macOS) with our own private connector, built on @app-connect/core 2.0.0. On an inbound RingEX call, clicking Log call while the call is still connected shows a spinner for about 12 second

160

R

morganclThe First Step

Can a custom HubSpot connector use App Connect’s voicemail-drop feature?

I saw the related HubSpot discussion stating that RingEX does not support voicemail drop natively. My question is specifically about the voicemail-drop feature documented for App Connect:https://appconnect.labs.ringcentral.com/users/voicemail-drop/I

715

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published in APIs and Developer Console

ByrneReeseProduct Manager

RingCentral Embeddable 3.0 is now GA — plus 3.1 Beta with RingCX

With thousands of users having tested the beta, we’re happy to announce that RingCentral Embeddable 3.0 is now generally available.What’s new in 3.0Side panel architecture. The biggest change in 3.0. Detail views open in a side panel instead of repla

741

joseph-paulNew Participant

Redtail Integration

I have Redtail integration set up on my desktop and it is working, but calls made and recieved in the mobile app are not transferring notes to redtail. Also, I have SMS logging enables but sms messages are not transferring to Redtail either.

1269

1 hour ago

asked in Video, Meetings, Webinar, Rooms, & RingCentral Events

nhazenThe First Step

Webinar-poll start while screen sharing

As the host, how can I start a poll mid-webinar while screen-sharing a presentation?

62

asked in Admin Portal & Account Management

3 hours ago

A

ACPAPThe First Step

Port outs getting rejected without clear explanation why.

I have been trying to port numbers out of Ring Central to our new SIP service for several weeks now. I have provided the correct information as provided to me by Ring Central techs whom I spoke to on the phone after the first port out rejection. The

5138

17 hours ago

R

rdhttNew Participant

"Log call" during an active call takes ~12 s before the form opens (fast after hang-up)

We use App Connect - BETA - Release Candidate 2.1.4 (Chrome on macOS) with our own private connector, built on @app-connect/core 2.0.0. On an inbound RingEX call, clicking Log call while the call is still connected shows a spinner for about 12 second

160

R

morganclThe First Step

Can a custom HubSpot connector use App Connect’s voicemail-drop feature?

I saw the related HubSpot discussion stating that RingEX does not support voicemail drop natively. My question is specifically about the voicemail-drop feature documented for App Connect:https://appconnect.labs.ringcentral.com/users/voicemail-drop/I

715

G

PM AutoThe First Step

RingCentral App Connect causing excessive Pipedrive API token usage (up to 181K/day)

Hello RingCentral App Connect Team,We're using RingCentral App Connect with Pipedrive CRM for our automotive repair business, PM Autoworks.We've recently experienced a massive, unexplained increase in Pipedrive API token usage, and Pipedrive has iden

764

2 days ago

Does the Cisco ATA192 support analog overhead paging

pduncThe First Step

asked in Phone

Your device order page states that the Cisco ATA192 “turns traditional telephone, fax, and overhead paging communications devices into IP devices for greater cost effectiveness.” But when searching for directions for configuration the AI states the f

120

2 days ago

michael-falkowskiFound Your Voice

App Connect 2.0.0 – Redtail CRM creating unwanted Activities instead of Notes

App Connect 2.0.0 – Redtail CRM creating unwanted Activities instead of NotesSince the recent upgrade to App Connect 2.0.0, manually logging a completed telephone call creates an outstanding Activity in Redtail CRM under "Things to do today."Previous

1242

MikeLNew Participant

SMS enabled Setup In progress

How long does it typically take? I''ve added numbers and they have been sitting in Setup in Progress for 3 days. I have others that were ready almost immediately.

149720

2 days ago

Distinctive ring for calls coming from a queue on poly Edge 350

pluddyNew Participant

asked in Phone

Need to be able to have a distinctive ring for calls coming from a queue (some users want to silence queue group calls BUT still be able to see it come in) … the pickup feature does not display the caller ID. Have been trying to set this at the phon

150