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Beyond the Hype: The State of Agentic Voice AI (Live Webinar)

(Thu, Nov 12, 6:00 PM)

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M

M.HumphreyNew Participant

asked in AI Conversation Expert (ACE)

ACE WEM Sentiment Analysis D365 Integration

Hi everyone, I am getting stuck into the capabilities of ACE WEM and it is a great tool, but more importantly, we are looking at how we can use the sentiment analysis to improve our reporting and visibility. Whilst the system uses powerful a LLM and

40

M

2 hours ago

ByrneReeseProduct Manager

published in APIs and Developer Console

RingCentral Embeddable 3.0 is now GA — plus 3.1 Beta with RingCX

With thousands of users having tested the beta, we’re happy to announce that RingCentral Embeddable 3.0 is now generally available.What’s new in 3.0Side panel architecture. The biggest change in 3.0. Detail views open in a side panel instead of repla

942

6 hours ago

K

KentHBSGFound Your Voice

asked in Claude, ChatGPT, MCP and AI assistants

Unable to send SMS from my Claude MCP connector

Hello, For the last few weeks I’ve integrated Claude to send out appointment reminder texts in the mornings to people I have booked calls with that day. As of yesterday, it returns an error every time I try and get Claude to send a text. Every send_

392

B

11 hours ago

G

gdebskiNew Participant

asked in Claude, ChatGPT, MCP and AI assistants

RingEX Meetings MCP server not exposing get_meeting_transcript / get_meeting_recording

Hi, I’m connected to the RingEX Meetings MCP server (https://mcp.labs.ringcentral.com/ringex/video) from Claude. Your tools page (developers.ringcentral.com/mcp/tools/ringex-meetings/) lists 7 tools, but my connection only receives 5: search_meeting_

60

G

15 hours ago

S

Shon2591668011New Participant

asked in Admin Portal & Account Management

User RMVD

What does it mean when we have this error pop up, "User RMVD"?

62066

17 hours ago

S

SonyaJNew Participant

asked in App Connect

I now have to press 1 twice when calling out through Wealthbox

Starting yesterday, Monday, when I call out, I now have to press 1 twice when calling clients using Wealthbox.The first message says: Hello Sonya, you have a caller. To accept, press 1. I then press 1 and get the usual message: Hi, press 1, and your

621

18 hours ago

V

vitalastNew Participant

asked in Workflow Builder

Is it possible to block all texts that contain specified words?

I get frequent junk texts about a given topic (in my case, “trademark”), I’m looking to see if there’s a way to essentially mark these as spam and have them blocked.

50

V

19 hours ago

M

michael-falkowskiFound Your Voice

asked in App Connect

App Connect 2.0.0 – Redtail CRM creating unwanted Activities instead of Notes

App Connect 2.0.0 – Redtail CRM creating unwanted Activities instead of NotesSince the recent upgrade to App Connect 2.0.0, manually logging a completed telephone call creates an outstanding Activity in Redtail CRM under "Things to do today."Previous

1657

1 day ago

E

ethan-maassThe First Step

asked in Phone

Customers think I'm a spammer when I call using RC

When I place outbound calls with Ringcentral, customer’s phone often require me to record a message prior to allowing the call to be answered. I assume it’s because the receiving phone provider identifies my RC number as possible spam. How can this b

997

M

1 day ago

M

morganclThe First Step

asked in App Connect

Can a custom HubSpot connector use App Connect’s voicemail-drop feature?

I saw the related HubSpot discussion stating that RingEX does not support voicemail drop natively. My question is specifically about the voicemail-drop feature documented for App Connect:https://appconnect.labs.ringcentral.com/users/voicemail-drop/I

906

2 days ago

Show more activity

M

M.HumphreyNew Participant

asked in AI Conversation Expert (ACE)

ACE WEM Sentiment Analysis D365 Integration

Hi everyone, I am getting stuck into the capabilities of ACE WEM and it is a great tool, but more importantly, we are looking at how we can use the sentiment analysis to improve our reporting and visibility. Whilst the system uses powerful a LLM and

40

M

2 hours ago

K

KentHBSGFound Your Voice

asked in Claude, ChatGPT, MCP and AI assistants

Unable to send SMS from my Claude MCP connector

Hello, For the last few weeks I’ve integrated Claude to send out appointment reminder texts in the mornings to people I have booked calls with that day. As of yesterday, it returns an error every time I try and get Claude to send a text. Every send_

392

B

11 hours ago

G

gdebskiNew Participant

asked in Claude, ChatGPT, MCP and AI assistants

RingEX Meetings MCP server not exposing get_meeting_transcript / get_meeting_recording

Hi, I’m connected to the RingEX Meetings MCP server (https://mcp.labs.ringcentral.com/ringex/video) from Claude. Your tools page (developers.ringcentral.com/mcp/tools/ringex-meetings/) lists 7 tools, but my connection only receives 5: search_meeting_

60

G

15 hours ago

S

SonyaJNew Participant

asked in App Connect

I now have to press 1 twice when calling out through Wealthbox

Starting yesterday, Monday, when I call out, I now have to press 1 twice when calling clients using Wealthbox.The first message says: Hello Sonya, you have a caller. To accept, press 1. I then press 1 and get the usual message: Hi, press 1, and your

621

18 hours ago

V

vitalastNew Participant

asked in Workflow Builder

Is it possible to block all texts that contain specified words?

I get frequent junk texts about a given topic (in my case, “trademark”), I’m looking to see if there’s a way to essentially mark these as spam and have them blocked.

50

V

19 hours ago

M

michael-falkowskiFound Your Voice

asked in App Connect

App Connect 2.0.0 – Redtail CRM creating unwanted Activities instead of Notes

App Connect 2.0.0 – Redtail CRM creating unwanted Activities instead of NotesSince the recent upgrade to App Connect 2.0.0, manually logging a completed telephone call creates an outstanding Activity in Redtail CRM under "Things to do today."Previous

1657

1 day ago

M

morganclThe First Step

asked in App Connect

Can a custom HubSpot connector use App Connect’s voicemail-drop feature?

I saw the related HubSpot discussion stating that RingEX does not support voicemail drop natively. My question is specifically about the voicemail-drop feature documented for App Connect:https://appconnect.labs.ringcentral.com/users/voicemail-drop/I

906

2 days ago

R

rdhttNew Participant

asked in App Connect

"Log call" during an active call takes ~12 s before the form opens (fast after hang-up)

We use App Connect - BETA - Release Candidate 2.1.4 (Chrome on macOS) with our own private connector, built on @app-connect/core 2.0.0. On an inbound RingEX call, clicking Log call while the call is still connected shows a spinner for about 12 second

651

2 days ago

J

joseph-paulNew Participant

asked in App Connect

Redtail Integration

I have Redtail integration set up on my desktop and it is working, but calls made and recieved in the mobile app are not transferring notes to redtail. Also, I have SMS logging enables but sms messages are not transferring to Redtail either.

13910

2 days ago

N

nhazenThe First Step

asked in Video, Meetings, Webinar, Rooms, & RingCentral Events

Webinar-poll start while screen sharing

As the host, how can I start a poll mid-webinar while screen-sharing a presentation?

224

N

4 days ago

Show more activity

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