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Beyond the Hype: The State of Agentic Voice AI (Live Webinar)

(Thu, Nov 12, 6:00 PM)

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P

pduncThe First Step

asked in Phone

Does the Cisco ATA192 support analog overhead paging

Your device order page states that the Cisco ATA192 “turns traditional telephone, fax, and overhead paging communications devices into IP devices for greater cost effectiveness.” But when searching for directions for configuration the AI states the f

30

P

7 hours ago

M

michael-falkowskiFound Your Voice

asked in App Connect

App Connect 2.0.0 – Redtail CRM creating unwanted Activities instead of Notes

App Connect 2.0.0 – Redtail CRM creating unwanted Activities instead of NotesSince the recent upgrade to App Connect 2.0.0, manually logging a completed telephone call creates an outstanding Activity in Redtail CRM under "Things to do today."Previous

1152

MikeLNew Participant

SMS enabled Setup In progress

How long does it typically take? I''ve added numbers and they have been sitting in Setup in Progress for 3 days. I have others that were ready almost immediately.

148520

10 hours ago

P

PM AutoThe First Step

asked in App Connect

RingCentral App Connect causing excessive Pipedrive API token usage (up to 181K/day)

Hello RingCentral App Connect Team,We're using RingCentral App Connect with Pipedrive CRM for our automotive repair business, PM Autoworks.We've recently experienced a massive, unexplained increase in Pipedrive API token usage, and Pipedrive has iden

513

P

11 hours ago

E

ethan-maassThe First Step

asked in Phone

Customers think I'm a spammer when I call using RC

When I place outbound calls with Ringcentral, customer’s phone often require me to record a message prior to allowing the call to be answered. I assume it’s because the receiving phone provider identifies my RC number as possible spam. How can this b

323

B

12 hours ago

P

pluddyNew Participant

asked in Phone

Distinctive ring for calls coming from a queue on poly Edge 350

Need to be able to have a distinctive ring for calls coming from a queue (some users want to silence queue group calls BUT still be able to see it come in) … the pickup feature does not display the caller ID. Have been trying to set this at the phon

40

ArbieThe First Step

Microphones not working to record prompts or voicemail messages

I am still setting up our phone system, and earlier this week I was able to record a few new prompts. I went in this weekend to finish, and none of my microphones will work on Ring Central. I use a Mac. I have all permissions given in system settings

1075

A

1 day ago

K

KentHBSGFound Your Voice

asked in Claude, ChatGPT, MCP and AI assistants

Unable to send SMS from my Claude MCP connector

Hello, For the last few weeks I’ve integrated Claude to send out appointment reminder texts in the mornings to people I have booked calls with that day. As of yesterday, it returns an error every time I try and get Claude to send a text. Every send_

171

1 day ago

D

darcBDCNew Participant

asked in Phone

how to listen to audio recordings of phone calls?

So we have automatic call recording on. It has the message when we answer calls, we get the transcripts, but can’t find the actual audio recordings when customers call in. Where can we find these? Thanks

273

1 day ago

T

The-MikeDNew Participant

asked in Admin Portal & Account Management

How to setup one main number with multiple extensions?

We moved from a antique Cisco VOIP system to RingCentral. We have a satellite office that piggybacked off of our Cisco system and had a local number here. In Cisco land we had the satellite office setup with 1 number that had multiple extensions unde

212

pduncThe First Step

Does the Cisco ATA192 support analog overhead paging

Your device order page states that the Cisco ATA192 “turns traditional telephone, fax, and overhead paging communications devices into IP devices for greater cost effectiveness.” But when searching for directions for configuration the AI states the f

30

P

7 hours ago

M

michael-falkowskiFound Your Voice

asked in App Connect

App Connect 2.0.0 – Redtail CRM creating unwanted Activities instead of Notes

App Connect 2.0.0 – Redtail CRM creating unwanted Activities instead of NotesSince the recent upgrade to App Connect 2.0.0, manually logging a completed telephone call creates an outstanding Activity in Redtail CRM under "Things to do today."Previous

1152

MikeLNew Participant

SMS enabled Setup In progress

How long does it typically take? I''ve added numbers and they have been sitting in Setup in Progress for 3 days. I have others that were ready almost immediately.

148520

10 hours ago

P

PM AutoThe First Step

asked in App Connect

RingCentral App Connect causing excessive Pipedrive API token usage (up to 181K/day)

Hello RingCentral App Connect Team,We're using RingCentral App Connect with Pipedrive CRM for our automotive repair business, PM Autoworks.We've recently experienced a massive, unexplained increase in Pipedrive API token usage, and Pipedrive has iden

513

P

11 hours ago

P

pluddyNew Participant

asked in Phone

Distinctive ring for calls coming from a queue on poly Edge 350

Need to be able to have a distinctive ring for calls coming from a queue (some users want to silence queue group calls BUT still be able to see it come in) … the pickup feature does not display the caller ID. Have been trying to set this at the phon

40

P

18 hours ago

K

KentHBSGFound Your Voice

asked in Claude, ChatGPT, MCP and AI assistants

Unable to send SMS from my Claude MCP connector

Hello, For the last few weeks I’ve integrated Claude to send out appointment reminder texts in the mornings to people I have booked calls with that day. As of yesterday, it returns an error every time I try and get Claude to send a text. Every send_

171

1 day ago

T

The-MikeDNew Participant

asked in Admin Portal & Account Management

How to setup one main number with multiple extensions?

We moved from a antique Cisco VOIP system to RingCentral. We have a satellite office that piggybacked off of our Cisco system and had a local number here. In Cisco land we had the satellite office setup with 1 number that had multiple extensions unde

212

1 day ago

A

ARoyeNew Participant

asked in AI Conversation Expert (ACE)

Is there a way to add more Insights to the Insight option of ACE in Ring CX

I am having a few requests from my executive leadership team that aren't seeming feasible with settings I see. Under Insights within ACE and under competitors I have added our competitors for heating oil and Propane and it has a lovely pie chart but

70

A

7 days ago

L

LeandrO AcostANew Participant

asked in SMS

Urgent: New Registered User Stuck in TCR Draft Since Oct 9th - Need Help

Hello,I am a new registered user since October 9, 2026, under CAC CONSULTING LLC.I need urgent help from a Community Moderator to escalate my TCR registration. My configuration is completely stuck in Draft status, which blocks all critical verificat

600

L

8 days ago

N

NorakselorNew Participant

asked in Fax

I am unable to see or view sent faxes

I cannot see or view faxes that I have sent

551

8 days ago

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