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12 days ago

Welcome to the RingCentral Community

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M

michael-falkowskiFound Your Voice

asked in App Connect

App Connect 2.0.0 – Redtail CRM creating unwanted Activities instead of Notes

App Connect 2.0.0 – Redtail CRM creating unwanted Activities instead of NotesSince the recent upgrade to App Connect 2.0.0, manually logging a completed telephone call creates an outstanding Activity in Redtail CRM under "Things to do today."Previous

30

M

7 hours ago

ByrneReeseProduct Manager

published in App Connect

App Connect 2.0 is here!

We are thrilled to announce the official release of App Connect 2.0!App Connect 2.0 represents a huge leap forward, and getting to this milestone has been an incredible journey. A massive thank you to the 700+ active users, customers, and partners wh

605

S

9 hours ago

K

KashifCNew Participant

posted in Workflow Builder

Automatic SMS for AfterHoursVoicemail

Hello, Please see attached call flow. I want to be able to send an automatic SMS after hours. I have setup in workflow with a Call Received trigger for Ext 4 to activate after hours, but the trigger is not getting hit and the caller is not receivin

100

K

21 hours ago

P

potooleNew Participant

asked in Phone

Agent remains "on call"/"Unavailable" after warm transfer to external number

This seems to be different than the topic regarding Live Report status after a warm transfer from several years back.Users report performing a warm transfer to an external number as is their normal workflow, but only in the last few weeks has it occa

100

P

1 day ago

A

Alan FreedThe First Step

asked in Phone

Jabra headset ringing continuously

I updated the Jabra software yesterday. Today, the headset is flashing red and it is emitting a constant ring. I can still use the softphone by using my cellphone instead of the headset, so the phone itself is not affected. I’ve tried disconnecting a

393

1 day ago

Jann MateoCommunity Manager

published in News & Announcements

Discover the future of RingCX: Join us in RingCX unlocked webinar for new features & Live Q&A!News

We’re thrilled to invite you to another “RingCX Unlocked ” webinar this coming October 28, 2026! We’ll showcase the latest and greatest of upcoming features and additions to our ever-growing RingCX product! 🗓 Date: October 28, 2026🕒 Time: 11 AM PST |

170

1 day ago

Jann MateoCommunity Manager

published in News & Announcements

Discover the latest and upcoming features in RingEX! Join us in this month’s RingEX Unlocked webinar!News

Come and join us for another “RingEX Unlocked” webinar this coming October 21, 2026! We’ll be showcasing the latest and soon-to-be-released features for RingEX that will help you streamline your business communication 🗓 Date: October 21, 2026🕒 Time:

260

1 day ago

G

Garitas InsuranceNew Participant

asked in Admin Portal & Account Management

Spanish transcription for Automatic Call Notes – language detection or per-user language setting?

We’re a small insurance brokerage in Ontario, Canada (RingEX). Many of our clients are Spanish-speaking, and most of our service calls are fully in Spanish.We have Automatic call notes turned on, but Spanish calls are transcribed as if they were Engl

130

G

1 day ago

M

morganclThe First Step

asked in App Connect

Can a custom HubSpot connector use App Connect’s voicemail-drop feature?

I saw the related HubSpot discussion stating that RingEX does not support voicemail drop natively. My question is specifically about the voicemail-drop feature documented for App Connect:https://appconnect.labs.ringcentral.com/users/voicemail-drop/I

322

JEYThe First Step

Deskphone Rings, does not allow me to answer the call

I already walked thru a help chat 2 weeks ago on this issue and it is still happening. My desk phone rings, i pick it up to answer and it keeps ringing, will never allow me to take the call, then goes to the computer app, then the app on my cell ph

593

4 days ago

Show more activity

M

michael-falkowskiFound Your Voice

asked in App Connect

App Connect 2.0.0 – Redtail CRM creating unwanted Activities instead of Notes

App Connect 2.0.0 – Redtail CRM creating unwanted Activities instead of NotesSince the recent upgrade to App Connect 2.0.0, manually logging a completed telephone call creates an outstanding Activity in Redtail CRM under "Things to do today."Previous

30

M

7 hours ago

P

potooleNew Participant

asked in Phone

Agent remains "on call"/"Unavailable" after warm transfer to external number

This seems to be different than the topic regarding Live Report status after a warm transfer from several years back.Users report performing a warm transfer to an external number as is their normal workflow, but only in the last few weeks has it occa

100

P

1 day ago

G

Garitas InsuranceNew Participant

asked in Admin Portal & Account Management

Spanish transcription for Automatic Call Notes – language detection or per-user language setting?

We’re a small insurance brokerage in Ontario, Canada (RingEX). Many of our clients are Spanish-speaking, and most of our service calls are fully in Spanish.We have Automatic call notes turned on, but Spanish calls are transcribed as if they were Engl

130

G

1 day ago

M

morganclThe First Step

asked in App Connect

Can a custom HubSpot connector use App Connect’s voicemail-drop feature?

I saw the related HubSpot discussion stating that RingEX does not support voicemail drop natively. My question is specifically about the voicemail-drop feature documented for App Connect:https://appconnect.labs.ringcentral.com/users/voicemail-drop/I

322

JEYThe First Step

Deskphone Rings, does not allow me to answer the call

I already walked thru a help chat 2 weeks ago on this issue and it is still happening. My desk phone rings, i pick it up to answer and it keeps ringing, will never allow me to take the call, then goes to the computer app, then the app on my cell ph

593

4 days ago

J

john-oliphantRingCentral VIBE Royalty

asked in Fax

Forward calls AND handle faxes

I hope I describe this well enough. I have a number used as the main line for our small pharmacy. All calls to that line get transferred to a cloud-based pharmacy IVR system. It’s a standard prescription refill IVR, same as we’ve all used before.The

371

J

4 days ago

J

John NguyenFound Your Voice

asked in App Connect

RingCentral Call and Text opened a deleted profile

Good afternoon, We are having issue with Ring Central App connect extension. When a user uses the extension, texts and calls are not linking back to the correct ID in Bullhorn. For example, when user selected ID 7243402, it went to deleted BH profile

1875

4 days ago

R

RGAirprosNew Participant

asked in Phone

New to RingCentral as AIRPROS CMO - No knowledge of RingCentral - How can I best understand its capabiltiies

I joined AIRPROS, an HVAC Contractor, as its CMO. I have never worked with RingCentral.I need to get a solid overview of its capabilities, features, etc.What is the best way to get that. Are there upcoming webinars? Thanks.

402

4 days ago

S

ShaunSMCNew Participant

asked in Workflow Builder

Automation happening twice

I have an automation to send a text when someone calls our number. Depending on where the call is routed, some customers are getting 2 duplicate text messages. How do I stop this and only send one?

140

S

5 days ago

C

ctsmithFound Your Voice

asked in Analytics & Reporting

Business Analytics Queue Calls Not Even Close to Matching Performance Reports for Users

Hi, I am running reports for our call queues and noticed that for one of our queues a member received 90 queue calls and only picked up 4 of them according to BA. When I pull this member’s performance report for the same time frame (last work week)

261

5 days ago

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💥 New content throughout the year💥 Whether you're new to RingCentral or looking to refresh your knowledge, we’ve got just the thing for you! Startin...

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Attention RingCX Innovators! Ready to take your expertise to the next level? We are officially launching the RingCX Admin Certification Course! This i...

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