Welcome to the RingCentral Community

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darcBDCNew Participant

how to listen to audio recordings of phone calls?

So we have automatic call recording on. It has the message when we answer calls, we get the transcripts, but can’t find the actual audio recordings when customers call in. Where can we find these? Thanks

132

ArbieNew Participant

Microphones not working to record prompts or voicemail messages

I am still setting up our phone system, and earlier this week I was able to record a few new prompts. I went in this weekend to finish, and none of my microphones will work on Ring Central. I use a Mac. I have all permissions given in system settings

833

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ethan-maassThe First Step

Customers think I'm a spammer when I call using RC

When I place outbound calls with Ringcentral, customer’s phone often require me to record a message prior to allowing the call to be answered. I assume it’s because the receiving phone provider identifies my RC number as possible spam. How can this b

101

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CrosscycleNew Participant

Switching off "Press 1 To Answer"

When I answer the phone, it now has a recording that prompts me to press 1 to answer. I looked at older answers but my system does not have the toggle to turn it off in the incoming calls section or anywhere else in the system. Any other options?

1652

RingCentral App Connect causing excessive Pipedrive API token usage (up to 181K/day)

PM AutoThe First Step

asked in App Connect

Hello RingCentral App Connect Team,We're using RingCentral App Connect with Pipedrive CRM for our automotive repair business, PM Autoworks.We've recently experienced a massive, unexplained increase in Pipedrive API token usage, and Pipedrive has iden

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Logging calls during Bullhorn's outage

ByrneReeseProduct Manager

published in App Connect

We learned that one of our integration partners, Bullhorn, recently took their staffing platform offline to contain a cyberattack. Our hearts go out to the Bullhorn team — taking systems offline to protect customer data is a difficult, courageous dec

902

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posted in Claude, ChatGPT, MCP and AI assistants

jordan.arnoldEmployee

RingEX Meetings MCP Now Available: Ask your AI assistant about your RingCentral meetings

We’re excited to introduce the RingEX Meetings MCP server. It connects the AI assistant you already use (Claude, ChatGPT, Codex, Cursor, or any client that supports remote MCP servers) to your RingCentral meeting history, so the answers from your mee

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3 days ago

Jann MateoCommunity Manager

published in RingCX

RingCX Holiday Toolkit 2026 🎄: 6 Advanced Features for Contact Center Peak Season

As customer inquiry volume surges over the holiday season, contact centers face unique operational challenges in workforce management, high wait times, and omnichannel messaging. This RingCX Holiday Toolkit breaks down 6 built-in features to help con

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3 days ago

Show more activity

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The-MikeDNew Participant

asked in Admin Portal & Account Management

How to setup one main number with multiple extensions?

We moved from a antique Cisco VOIP system to RingCentral. We have a satellite office that piggybacked off of our Cisco system and had a local number here. In Cisco land we had the satellite office setup with 1 number that had multiple extensions unde

131

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darcBDCNew Participant

how to listen to audio recordings of phone calls?

So we have automatic call recording on. It has the message when we answer calls, we get the transcripts, but can’t find the actual audio recordings when customers call in. Where can we find these? Thanks

132

ArbieNew Participant

Microphones not working to record prompts or voicemail messages

I am still setting up our phone system, and earlier this week I was able to record a few new prompts. I went in this weekend to finish, and none of my microphones will work on Ring Central. I use a Mac. I have all permissions given in system settings

833

E

ethan-maassThe First Step

Customers think I'm a spammer when I call using RC

When I place outbound calls with Ringcentral, customer’s phone often require me to record a message prior to allowing the call to be answered. I assume it’s because the receiving phone provider identifies my RC number as possible spam. How can this b

101

RingCentral App Connect causing excessive Pipedrive API token usage (up to 181K/day)

PM AutoThe First Step

asked in App Connect

Hello RingCentral App Connect Team,We're using RingCentral App Connect with Pipedrive CRM for our automotive repair business, PM Autoworks.We've recently experienced a massive, unexplained increase in Pipedrive API token usage, and Pipedrive has iden

311

asked in AI Conversation Expert (ACE)

ARoyeNew Participant

Is there a way to add more Insights to the Insight option of ACE in Ring CX

I am having a few requests from my executive leadership team that arent seeming feasible with settings I see. Under Insights within ACE and under competitors I have added our competitors for heating oil and Propane and it has a lovely pie chart but t

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Urgent: New Registered User Stuck in TCR Draft Since Oct 9th - Need Help

5 days ago

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LeandrO AcostANew Participant

asked in SMS

Hello,I am a new registered user since October 9, 2026, under CAC CONSULTING LLC.I need urgent help from a Community Moderator to escalate my TCR registration. My configuration is completely stuck in Draft status, which blocks all critical verificat

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6 days ago

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NorakselorNew Participant

asked in Fax

I am unable to see or view sent faxes

I cannot see or view faxes that I have sent

481

6 days ago

AR89Found Your Voice

asked in RingCX

Shared inbox email flow

Hello, Our team is currently assigning customer emails to themselves from the shared inbox folder in RingCX instead of accepting them through the digital queue in an effort to prevent a call queue build up. We’ve noticed that when an agent responds t

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