Skip to main content

RingEX: Team Messaging, Calendar, & Tasks

Your destination for RingEX team chat and messaging questions!

  • 205 Questions
  • 393 Replies
205 Questions
D
davidsanicoNew Member
asked in RingEX: Team Messaging, Calendar, & Tasks
Newly assigned Primary Phone number could not make an outside domestic call?

Why is my newly assigned Primary Phone number could not make an outside domestic call? also it has no device attached to it like Ring Central Phone App. 

0
D
22 hours ago
E
EliseNew Participant
asked in RingEX: Team Messaging, Calendar, & Tasks
Limitation des tâches/Task Limitations

Bonjour,J’aimerais savoir s’il est possible de limiter l’assignation des tâches afin que seul les administrateurs puissent en ajouter pour les autres utilisateurs. Autrement dit, je ne veux pas que les employés puissent assigner des tâches à leurs superviseurs. Est-ce possible ?MerciHello,I would like to know if it is possible to limit the assignment of tasks so that only administrators can add tasks for other users. In other words, I don't want employees to be able to assign tasks to their supervisors. Is this possible?Thanks

1
Mary-Community_Moderator
Community Manager
1 month ago
L
lisa-feinmanNew Participant
asked in RingEX: Team Messaging, Calendar, & Tasks
MS Teams Mobile Mode

I downloaded a list of all users and noticed a column titled MS Teams Mobile Mode. It shows everyone as being disabled. How do I enable this mode and what functionality does it add?

1
Mary-Community_Moderator
Community Manager
1 month ago
J
jeremy.glover42New Participant
asked in RingEX: Team Messaging, Calendar, & Tasks
Teams Custom Icon

On other services like Microsoft Teams, you can customize team icons to really whatever you want. Is it possible in RingCentral Teams to customize and upload your own team icon image? Seems like low hanging fruit. Creates such bad UI with all the exact same icons currently.   

2
BeckyH
Community Manager
1 month ago
M
michaeldicksonParticipating Frequently
asked in RingEX: Team Messaging, Calendar, & Tasks
MSI or EXE install

The recent RingCentral App domain upgrade, has us in a situation where we're having to touch each machine that has the older version of RingCentral installed.The MSI doesn't have the "check for updates" option. The EXE isn't supported for scripted installs or GPO's or SCCM or Intune because those run exe file on behalf of system users w/ elevated permissions.Running the EXE on a machine will not uninstall the currently installed RC App from an MSI install.Is there a utility or a way for us to uninstall all RingCentral apps no matter the version before installing the newest EXE install ?

3
K
Employee
7 months ago
A
aszemanNew Participant
asked in RingEX: Team Messaging, Calendar, & Tasks
Replacing the From Information in a new message

Is there any way to replace the from information which is currently Ring Central with our own name and logo when sending a new message?

0
A
7 months ago
J
jmonroeNew Participant
asked in RingEX: Team Messaging, Calendar, & Tasks
Alerts for Events/Tasks at actual timeframe

Hello, Was Just wondering if there is a way to have alerts show up on the screen for my employees during the actual time frame. Ultimately, I would like to use it for inside of a team to have it alert them ex: 1:00pm for an event, and they check mark it off when completed.

0
J
8 months ago
J
jcastilloNew Participant
asked in RingEX: Team Messaging, Calendar, & Tasks
Can't see any GIFs

I am unable to see any gifs at all. I have already tried uninstalling and reinstalling the app several times and it has not worked. Any ideas on how to fix this?

1
J
10 months ago
J
jenyangNew Participant
asked in RingEX: Team Messaging, Calendar, & Tasks
Windows app freezes completely, requiring hard kill

My Windows app freezes completely and quitting and restarting doesn't help. I have to actually launch a Task Manager and kill the app and then restart it. By freeze what I mean is, tapping on anything on the app has no response. This seems to occur when I switch WiFi network, although I am not 100% certain. Has anyone seen this? It is pretty annoying! Now I have a work around it is not a blocking issue, but it seems like a bug.I also notice, when I "quit" the app from the menu, there are still RingCentral processes lingering when I look at Task Manager.

6
R
1 year ago
J
jiaxuanNew Participant
asked in RingEX: Team Messaging, Calendar, & Tasks
Delete team button is missing?

Hi, I would like to delete a team but I can't find the delete team button anywhere. I've already followed the ring central instructions saying that the button's supposed to be under team admin settings but it's not there either. The button isn't shown in any of the other teams either. Image shown below.

1
W
1 year ago
T
tgarza@fnbportlavaca.comNew Participant
asked in RingEX: Team Messaging, Calendar, & Tasks
conference call from Mitel phone not ringcentral app

WE use Mitel 6930 phones and are not able to conference in more than one caller. We need to be able to do this as not all users have the app installed . Help! Not an issue on Mitel before acquisition of Ring Central.

0
T
1 year ago
S
sarahsimsNew Participant
asked in RingEX: Team Messaging, Calendar, & Tasks
"Sorry, we were unable to upload the file because it no longer exists."

So, one of our users has been getting the error consistently when trying to attach files in Ring Central Message. The file name turns red, and the file won't send. But the files do exist. The permissions on the folders are normal, and I've even tried to deleting the user's profile on the computer and having them remake it in order to rule out a user account issue, still nothing. It will not work from other ring central accounts on her user profile, but it will work on ring central accounts on other user profiles on the same computer. I have no idea what's happening, I'm at a loss here. Does anyone know what could be going on?

1
M
1 year ago
J
jamie-1New Participant
asked in RingEX: Team Messaging, Calendar, & Tasks
Pop Out Dialpad disappearing on desktop when I answer

I am using the Poly Voyager 6200 UC, when the phone rings it rings on my phone and desktop apps at the same time. When I am a backup to the receptionist and a phone comes through, when I answer using my headset it goes to my mobile app and the pop out dialpad disappears on the desktop app. When a call comes straight to my extension or is transferred to me, when I answer from my headset the pop out dialpad on the desktop app stays there. I need the pop out dialpad on the desktop to be there so I can transfer calls. How do I stop it from going away?

2
Mary-Community_Moderator
Community Manager
1 year ago
F
fredrik-eriksson1New Participant
asked in RingEX: Team Messaging, Calendar, & Tasks
Threaded Messages

Are there plans to enable threaded conversations in the message module of the RingCentral app in the future (similar to what's available in Microsoft Teams)?

3
R
1 year ago
T
thomasfriedlNew Participant
asked in RingEX: Team Messaging, Calendar, & Tasks
How to allow emails into a team chat, coming from noreply@xmatters.com

Hello, after creating a new team and sending emails to it from inside our company mail domain works flawlessly. However, mail addresses from outside our company's mail domain seem to get blocked. Maybe they are considered to be spam. My question would be, is there a way to allow external mail senders to post into group chat, in a way that mail clients can add mail addresses to a safe sender list? Thank you.

3
PhongVu
Community Manager
1 year ago
M
mackenzie-1New Participant
asked in RingEX: Team Messaging, Calendar, & Tasks
Can you please add more emojis to the Avaya app?

Love the wide range of emojis currently on offer for Avaya but was wondering if you were able to expand the emoji pool to include some more in there?

1
Mary-Community_Moderator
Community Manager
1 year ago
J
jake-3New Participant
asked in RingEX: Team Messaging, Calendar, & Tasks
Mobile app bug: creating hundreds of “via Ringcentral” contacts

Why is it that every single time I receive a call, the ringcentral iOS app creates a new contact with my own extension direct phone number and the name “via Ringcentral” in my iPhone contacts? This is absurd. There are now hundreds of them and I have to manually delete them. Seems like a clear bug! Can anyone from Ringcentral help??? All of the data on the contact is my extensions’s phone number with the label “WORK” and the first name “via RingCentral”

0
J
1 year ago
N
nicolaszbindenNew Participant
asked in RingEX: Team Messaging, Calendar, & Tasks
Ne reçois pas de message dans RC

Bonjour,Dans la partie messages de RC (Ordinateur: 22.4.34.6382 Windows (x64) 2023-02-01 03:50:19) je ne reçois pas les messages que je reçois bien sur l'app Android (version 23.1.20.17037)

0
N
1 year ago
A
admin-14New Participant
asked in RingEX: Team Messaging, Calendar, & Tasks
Can I limit the features on the Ringcentral Mobile app?

There's a lot of features I do not want my users to have access to. Is there a way to remotely limit them? Like I don't need tasks or calendar abilities on the mobile app.

0
A
1 year ago
D
debbiespeedNew Participant
asked in RingEX: Team Messaging, Calendar, & Tasks
How do I delete a direct message?

I've tried this but it doesn't work because there's no "delete message" option.Open the conversation that contains the message you wish to edit from the Message tab. Long press (tap and hold) on the message to be edited. Tap Delete message from the messages option menu. Tap Delete to confirm.

1
Mary-Community_Moderator
Community Manager
1 year ago
A
andreyvolkovNew Participant
asked in RingEX: Team Messaging, Calendar, & Tasks
Ring central messages - disable edit/delete post

Would it be possible to develop the option to enable or disable editing/deleting posts in Ring Central Messaging? I need to stop users from deleting and editing what they wrote.

2
R
1 year ago
Y
Yordanos62325432008New Participant
asked in RingEX: Team Messaging, Calendar, & Tasks
Tool to Read JSON files for Glip Compliance Export

Regarding the Glip Compliance Export, can a tool be created on RingCentral to easily view and search the data in the files? This would allow customers to easily view the data and be able to generate a report for example.

10
E
1 year ago
C
cdp3New Participant
asked in RingEX: Team Messaging, Calendar, & Tasks
Bulk Text Limited to 10

This support article says we can send texts to up to 100 numbers at a time. But the app is only letting me add 10 numbers. https://support.ringcentral.com/pt/pt/app/phone/desktop-web/sending-text-message-bulk-ringcentral-app.html

1
Mary-Community_Moderator
Community Manager
1 year ago
M
matt-gregoryParticipating Frequently
asked in RingEX: Team Messaging, Calendar, & Tasks
Delete Glip-Only Users

With the introduction of the new all in one RingCentral app, admins can no longer delete Glip-only users on our account that are not tied to a RC phone extension.This is a huge security problem. When a user leaves the company, there's no way to prevent them from continuing to use RingCentral via their Glip-Only login. Even if I delete their email from our organization, it's still a functional login for RingCentral. Short of granting myself permissions to the terminated user's email and then sending a self-reset, I have no way to manage/disable these users.This option still exists in the Classic app. We've been advised that Classic will be retired soon (May?) so there is some real urgency here...

6
M
2 years ago
M
marvinamora17New Participant
asked in RingEX: Team Messaging, Calendar, & Tasks
Can someone read my messages?

I'm a guest and I just wanted to know if someone can read my messages.

1
Mary-Community_Moderator
Community Manager
2 years ago

Having trouble finding an answer?

We can’t know everything, but we can help point you in the right direction with these resources:

Terms & ConditionsCookie settings