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📢 TCR Registration Update: Register Your Business to Send and Receive SMS/Text Messages

8 days ago

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88 Questions

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bauerNew Participant

asked in RingEX: Phone, SMS, & Fax

Voicemail Message Length

Over the last week, people calling me can now leave 10 or 15 minute long voice messages if they want. For years, there was a 3 minute time limit and the message would get cut-off, which I prefer. How do I go back to only allowing a 3 minute max voice message?

224

13 hours ago

Nate2390738036Inspiring

asked in Developer Platform, APIs, & Integrations

Power Automate with Postman Collection

Yesterday I exported the below Postman collection and imported it into PowerAutomate as a custom connector, got everything configured in my custom connector and it worked fine. I was able to sign into my account to create a connector to my app, then made multiple successful API calls to/from my tenant. This morning, I checked one of the PowerAutomate flows I had running for an automation I’d like to move off of Python. It started to error out at some point this morning for the API calls, stating "TokenInvalid" "Token not found" "OAU-213" - which is strange since I did not define a token TTL, so it should have defaulted to 7 days. Signing back into my app has resolved this issue, but I would like for it to refresh on its own so that the automation works flawlessly like my Python one did. Is the token TTL still defaulted to 7 days?Also is there anything on the roadmap to integrate with PowerAutomate like you all did with Zapier? I see there was an idea request a while ago which I voted

172

14 hours ago

DrMcGNew Participant

asked in Admin Portal & Account Management

Blocking Spam Area Code

I am receiving Spam calls from area code 806 and 737 (Texas) Multiple times in a day. They call, goes to my voicemail, and record nothing (leave no message ) but stay silent for 10-15 minutes at a time. This is to my Toll-Free number which then of course is eating up my minutes needlessly since they are just calling to perhaps meet a quota or pretend they are “busy” for their work purposes. I want to block the area codes 737 and 806 as these are not areas that I service anyhow. I do not want to be charged for “exceeding” my minutes when there isn’t even a real conversation or message that is being left. If I cannot block an entire area code (blocking one specific number will not work as they randomly call from another random number just a couple minutes later, but seemingly area codes 806 and 7373 seem compromised), then can I make my voicemail drop a call or stop recording after a minute or two of silence (no message being left) so that my toll free minutes are not being wasted u

15 hours ago

jackson-1Participating Frequently

asked in Developer Platform, APIs, & Integrations

Is there an API to disable AI assistant?

Hi there, Now that ringcentral has rolled out AI assistant, is there a way to disable it with an API? I know we have to use a template to override and block the AI, I can’t seem to find anything in the api reference to either disable the API or apply my template that will override and disable the user’s API.

17 hours ago

david-rubinNew Participant

asked in RingEX: Phone, SMS, & Fax

I am receiving calls placed to a number that is not mine.

I am receiving calls placed to a phone number that is not mine. People are dialing a number with the same area code and exchange, but different last 4 number and are reaching me. This is confusing to them - because they think they will be getting someone else. But also confusing to me as to why this is happening. The number the dial is xxx-xxx-5540 and my number is xxx-xxx-1087, so not an easy misdial. Is there a way to uncross the lines?

111

20 hours ago

catalystfgNew Participant

asked in Developer Platform, APIs, & Integrations

Need help creating API Request in Zapier to check SMS History

I’m trying to accomplish the following: I want to make an API request that will return to me if a specific phone number has been sent an SMS message over a specific period of time. And if yes, I want it to return to me what that message said.First, is this possible? If not, could I at least see if the number has been texted, and not what the message is?Second, where do I even begin with this? I have been trying to accomplish this automation in Zapier using an “API Request” step. I built an app, and have the Client ID and Secret and everything. It isn’t working. Can someone give me a brief explanation on how I would accomplish this? What are the first steps? How do I obtain the correct “token”? Thank you for any help. PS - I will pay someone if they help me build this. Thank you

143

20 hours ago

john-oliphantInspiring

asked in RingEX: Phone, SMS, & Fax

Need IVR Extension in Directory

By default, there doesn’t appear to be a way to add an IVR extension to the company directory. Is there a way to get it in there? Here’s my situation: I created a small IVR on extension 44105 for staff to transfer calls into. The IVR lets callers choose between two departments. It works great. However, today the staff manager would like staff to be able to search this IVR by name, rather than enter its number.

20 hours ago

polivkajNew Participant

asked in AI Assistant

AI summary for voice memos

I would like to use the AI summary for voice memos that I have recorded, not just for calls with another person. How do I access this feature?

1 day ago

teamturnkey54601New Participant

asked in RingEX: Phone, SMS, & Fax

Shared contact list

Is the shared contact list feature not added yet? We do believe its an important and very helpful feature.

6046

1 day ago

lwallick6New Participant

asked in App Connect

RingCentral not syncing texts or calls

Our ring central extension is not syncing any calls or texts into our CRM Pipedrive. When we click the sync button it just goes gray and doesn’t sync any data. Can you please advise?

173

2 days ago

cgeneral19New Participant

asked in RingEX: Phone, SMS, & Fax

How to remove "+" on eFax attachments?

Hello RC folks,Does anyone know of a setting that will remove the leading plus sign on an attachment upon receiving a fax-to-email document? Our EMR application will not save documents with a “+” in the filename, so we are forced to edit each attachment that comes in, it’s very time consuming.

2 days ago

pkenagyNew Participant

asked in RingEX: Phone, SMS, & Fax

Cellular LE for ATA

We will be using Cellular LE to connect an ATA. If these are 4 or 8 port ATA’s, does each number/port on the ATA require a license? 1-fax, 2-alarm???Thank you!

2 days ago

David2524692036New Participant

asked in RingEX: Phone, SMS, & Fax

How do I disable the Google Sign In option completely?

We use SSO, and want to use SSO only. Zoom has the option to include parameters in their application msi package, but recently developed an admin option to disabled facebook and google sign in options. Has RingCentral developed any workarounds or solutions to do this as well?

2812

2 days ago

Staci62496588028New Participant

asked in Admin Portal & Account Management

Caller ID shows spam risk

We have a couple users (Danica and Melody), who's caller ID shows "possible spam risk" to the person they are calling.

866115

2 days ago

handyappNew Participant

asked in Admin Portal & Account Management

TCR Registration Process Failure

Does anyone else feel that RingCentral has fallen short in supporting TCR registrations? As a customer for over 10 years, it’s disappointing to see how poorly they’re handling the process. Our registration has been declined more than 10 times, each time with a new issue, instead of addressing everything at once. We’ve already submitted a cancellation request because if we’re paying an annual fee and they can’t provide proper support, what’s the point of staying?

767

3 days ago

gandycNew Participant

asked in RingEX: Phone, SMS, & Fax

Audio conferencing "this has been an internal error" message

We are heavy users of the RingCentral Audio Conferencing service (267-930-4000, enter Participant or Moderator passcode.) This afternoon, our users started reporting an error: after dialing the bridge number and entering a legitimate Participant code, the caller hears "Access code accepted. This has been an internal error. You will be disconnected. Goodbye."I've opened a ticket with RC support. An engineer responded that they had "reset the conference audio queue, which should help with any issues being experienced", but that has not cleared the issue.Has anyone else been experiencing this problem? If so, any suggestions on how I can get RingCentral to fix it?

4983

3 days ago

lpark9995New Participant

asked in Admin Portal & Account Management

State by state recording consent

How do you handle state by state recording consent in RC?

3 days ago

ebillsNew Participant

asked in RingEX: Phone, SMS, & Fax

Campaign Registration Issues

We had a brand and campaign registered after the chaos of the start of 2023. We met with our RingCentral account manager in September to go over all our opt-out language and they assured us everything looked compliant. At the start of December, without any warning, TCR revoked our campaign and said we needed better language. We've had multiple attempts of adding language to our website and copying what other companies that TCR show as being compliant. But every time we make the suggested changes, and wait 10+ business days after re-submitting our campaign registration, we get another rejection for different reasons. We are a law firm that only uses texting to communicate with our clients, or with people who filled out the form on our website looking to speak to our law firm about their case. We don't send out mass messages, or sell the info. We include the boiler plate "text STOP to Opt-out at anytime" in our initial text messages. Has anyone else had similar struggle

116116

3 days ago

MayankNew Participant

asked in Developer Platform, APIs, & Integrations

Does RingCentral Support Real-Time Communication Similar to WebRTC on iOS and Android?

Hi RingCentral Community,I'm exploring options for real-time communication within a mobile app and was wondering if RingCentral provides native support for real-time communication (RTC) similar to how WebRTC works in browsers. Specifically, I'm interested in how RingCentral handles real-time communication on iOS and Android devices.Do you support WebRTC-like functionality or a similar protocol for mobile platforms, and if so, could you point me to any relevant documentation or code samples for integrating this into a mobile app?Any help or resources would be greatly appreciated!Thanks in advance!

111

4 days ago

AlvyNew Participant

asked in Developer Platform, APIs, & Integrations

Zoho CRM Ring Central Plugin Call handling

Hey Community and Developers. Why doesn’t Zoho’s RingCentral integration allow users to hang up calls directly within the Zoho CRM plugin? It seems users currently need to end calls separately using the RingCentral app. Is there a workaround or setting that enables this functionality?From my research, it appears the integration relies on the RingCentral API for call handling, which might limit certain features in the plugin. However, the available API documentation doesn’t provide enough detail to confirm this fully. One alternative I’m exploring is switching to the browser call handling method, which seems to offer full control over calls.While this alternative is functional, implementing it would require time and resources to train users and update workflows. If there’s a clear and definitive answer regarding this issue, it would help me make an informed decision on the best course of action.Thanks in advance for your insights!

4 days ago

NBezNew Participant

asked in RingEX: Phone, SMS, & Fax

Why is an SMS Opt-In Checkbox Required on My Contact Form for TCR Registration When I do not allow website opt-in?

The TCR support team is insisting that I add an SMS opt-in checkbox to my website contact form because we collect phone numbers. However, we only collect these numbers to make calls, not to send texts, and we don’t want to obtain SMS consent through the form. Our privacy policy explicitly states: “Consent for SMS communication is not collected through our website; it is implied only when a customer initiates contact by texting us.”Since we don’t text these numbers collected on the form, and our privacy policy clarifies this, adding an opt-in checkbox would be contradictory.Can anyone clarify why RingCentral is requiring an SMS opt-in checkbox in this case? We only use SMS for internal purposes, 2FA, or when responding to customers who text us first, and it’s limited to just three numbers.

1029

4 days ago

glenglishNew Participant

asked in Developer Platform, APIs, & Integrations

Dial Number and Enter PII

I have a proprietary customer administration tool where we’re wanting to integrate RingCentral into directly. I’m wanting to be able to add a button from the tool to start a call and input data into the IVR prompt. So it’s pretty much like automating entering in a customer’s ID # so an agent doesn’t have to do it manually. Trying to see if this is possible with the call api?

4 days ago

handyappNew Participant

asked in Admin Portal & Account Management

TCR $20 fee

How many people have been charged repeated fee for the TCR registration of $20 + tax?I just came to discover that RingCentral can’t do this, if they aren’t listing all reasons for decline in one email.

111

4 days ago

madhavdhitalNew Participant

asked in RingEX: Phone, SMS, & Fax

Number Display

Our number company number is XXX-XXX-XXXX on a I-phone. When we make a call to our customer from our company number, how can we make it to show XXX-XXX-XXXX?

643

4 days ago

rbedonNew Participant

asked in RingEX: Phone, SMS, & Fax

Transfer of contacts into RingCentral

I'm switching from Clarity Voice to RingCentral. How Can I transfer all contacts that I have with Clarity into RingCentral?

5 days ago

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