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Question

Limit which prebuilt templates in workflow builder are available to staff

  • December 3, 2025
  • 1 reply
  • 51 views

Is it possible to limit which Templates appear in Workflow Builder to the agents.  For Instance, the “SMS keyword auto-reply” template is one I’d like to not have available for any agent to use.  Thanks. 

1 reply

BeckyH
Community Manager
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  • Community Manager
  • December 4, 2025

Is it possible to limit which Templates appear in Workflow Builder to the agents.  For Instance, the “SMS keyword auto-reply” template is one I’d like to not have available for any agent to use.  Thanks. 

Hey, ​@ByrneReese - do you have any thoughts on this one?