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We just switched to ringcentral. For some of our incoming calls we use a callcenter service. That service uses their own non ring central-phone number that leads are calling into but it forwards/rings our ringcentral number first. If we don't pick up, the call center is supposed to get the call. Ever since we switched missed calls are going to our ring central voicemail instead of the call center. Anyone have an idea what is causing this? The service said that they have other customers using ring central without issues. Thanks

Good afternoon! We signed up for RC and got ported over earlier this year around March. We’re now looking at getting Business SMS started for our company and I was looking for some clarification either from experts or people who’ve gone through the process already. Our goal is to integrate RC SMS with our HubSpot account to be able to text our customers appointment reminders/notifications and communicate via text. I’m currently working through the SMS application and have chosen Account Notifications, Customer Care, and Marketing as use cases for our first app. This would allow us to use automated messages to provide updates, confirm appointments, etc. via SMS. However, this prevents us from using the numbers for Conversations (external) for when we’d like to message our customer. For example to explain that a representative is running behind and the appointment will be delayed. I tried to create a 2nd application for Conversational use cases but it’s requiring me to register a new bra

I will be moving to a Regis office location. They have wifi available. Will I need a separate service, or can I simply connect the router to the WiFi to set up the phone system? Thanks

I only have a SMS account with Ring Central. When trying to TCR register my SMS line, at the first step of the process I keep getting an error message after I enter all of my business and contact info. The error message says, "Cannot process transaction at this time. Please try again later". No one in Tech Support has been able to help resolve this issue. Does anyone have any suggestions or idea what's the problem? Thanks.

I would like to use my own recorded prompt in an IVR for the dial-by-name feature instead of the out-of-the-box system prompt “please enter the first 3 digit of the last name”. How can I do this?

When forwarding an outside call to a specific extension we like to let the receiver know who's calling prior to transfer so they can decide to answer the call or let it go to voicemail. What we always did was hit transfer the extension and hang-up. It now put the call on hold???? any suggestions????

When I view the SMS log on the Admin portal in RingCentral I am able to see the users’ names associated with their telephone numbers in both the “from” and “to” columns; however, when I download the log the users’ names are not showing in the recipient column when they are receiving a text. Is there a way to add this in? Thank you

The phones and extensions were not correctly set up. How do I change extension assignments and the correct phone that is associated with the extension and location?

Does RC offer direct dial video FaceTime-like calls? Skype used to offer it, Teams does not. I am trying to set up a system to establish video calls with our remote offices. Any suggestions?

We have TCR approval and the text messages get sent eventually. In the morning text messages get sent right away. Seems it gets more delayed as day goes on. They go through but 5 or 10 or 30 minutes later. There is no sign in the app that anything is wrong the text show as sent. Works fine next morning. Incoming text comes through right away at all times. Any help would be appreciated

I received this message when attempting to set up the SMS DCA declined sharing request for campaign C3D6YEK. Explanation: CR6002 - Privacy policy does not state that no mobile opt-in data will be shared with third parties or affiliate; Additional Comments: ;PP needs update I looked up error CR6002 and followed the recommendations and added the appropriate statement to the Privacy Policy. Yet, I continue to receive this error message. Any thoughts? Thanks so much for your ideas.

Hello everyone, I need help with users group. I have configured a group to give the manager access to call logs for their Team. The manager is part of the group, and they have RingEX Licenses and Live Reports licenses assigned. What permissions does the Manager need to have? I have tried to give the Company call logs>access Recording. But that gives access to all Recording calls, no just to the groups member.

Hello, I had an AI interaction where it failed to send info via SMS. Everything is activated and tested before and worked. Why did it fail here? Apollo (Main) | 08/09/2025 9:55 AM Hello, and thanks for calling Apex Recovery Massage in Millcreek. My names Apollo and I will be your AI Receptionist today. As a reminder, this call may be recorded for quality and training purposes. To get started, select your preferred language. Please say ‘English’ or ‘Spanish’ to continue. (909) -* | 08/09/2025 9:55 AM English. Apollo (Main) | 08/09/2025 9:55 AM Great! How can I assist you today? (909) -* | 08/09/2025 9:55 AM Council membership. Apollo (Main) | 08/09/2025 9:55 AM Just a moment, please. Apollo (Main) | 08/09/2025 9:56 AM We offer various membership options, including Gold and Diamond memberships, which are popular for their value. Memberships can be paused or canceled anytime without fees, but you must call, text, or email to cancel. Points remain valid for 12 months after cancellation. Wo

If I record a call in the UI, am I able to transcribe that recorded call afterwards? In other words, if I don’t click transcription during the call, could RC’s AI transcribe the recorded call afterwards? Thanks

I have users that want to hide their DID and not receive calls on it. When their DID is dialed at any time, phone calls should always route to the main site phone number. But when I setup a custom rule with unconditional forwarding, or setup call forwarding in the user settings, I get an error that says, "Forwarding phone number cannot be the same as your account number or any additional numbers." How do I do an Unconditional Forward from one extension to another phone number on the same RC account?

New to using RingCentral. I am trying to do the following: Caller calls in, gets the voice greeting on our line, after the message plays it rings the phones associated with that store. This works. What we are trying to do is when caller calls in, the greeting starts playing, but if they want, they can press 0 to skip the rest of the message and then the phones will ring with the caller. We have several stores (each with their own phone device and phone number tied to it, as well as an extension that we setup for each user/store) that we want this to work for. I have looked but the only option I see would be making an IVR for each store, then having to reassign the phone number for each store to the correct IVR (store A to IVR A). This would leave that store without a phone number then, to my understanding. What I’m getting confused it that when someone calls in on the phone number, the greeting plays, and either a) they let it play all the way through and then get connected to someone

I am trying to register my SMS campaign on my account. However, it was rejected due to error saying Brand name does not match the DBA name registered. It actually clearly matches so if community manager can reach out to me, that would be great. Thanks

Does RingCentral have a document that we can give to our employees to let them know when downloading the app on a personal device, that their personal data is not monitored via RingCentral?