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9082 Questions
Mary-Community_Moderator
Community Manager
Mary-Community_ModeratorCommunity Manager
published in RingEX: Phone, SMS, & Fax
TCR Best Practices Resource

We know TCR can be difficult to navigate, but our TCR team pulled together this TCR best practices deck and we're sharing it here to make sure you have support at your finger tips. TCR SMS - Customer Best Practices Should you have any questions or need further clarification, please don't hesitate to drop a comment below! 👇

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nbfd731New Participant
asked in RingEX: Phone, SMS, & Fax
Calling Queue: The number of rings before trying next member not working

I have set up my call handling in my call queue to Fixed order: = = This part is working correctly Maximum concurrent calls per member: 5 = = This part is working correctly Number of rings before trying next member: Does not matter it covers to next member after 5 rings 25 sec I have changed to all below no change in issue 6 rings / 30 seconds // 9 rings / 45 seconds // 12 rings / 1 minute 24 rings / 2 minutes // 60 rings / 5 minutes Created new Calling Group = no change Reviewed user setting = no change Looking for direction or Any other thoughts Please and Thank you

142
Problem Solver
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wcurtisswrightNew Participant
asked in RingEX: Phone, SMS, & Fax
wifi only

Chat is terrible and phone support at Ring Central is terrible. Yikes. I am in an office with wifi only and no wired connection. The wifi is not mine. I have a ring central desk phone VVX411. Should I purchase a phone with wifi built in, or configure a wifi bridge for my current phone? What works best? I really do not like using the softphone on my computer. Any thoughts.

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Problem Solver
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archanasodhaNew Participant
posted in RingEX: Phone, SMS, & Fax
TCR.. taking for ever

It has been a significant amount of time since we submitted our TCR request. Our initial application was rejected, but we made the necessary corrections and resubmitted it. However, the status still shows as "in progress," with no updates. How much longer is this expected to take, or do we need to start exploring alternative solutions?

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rblackstoneNew Participant
asked in RingEX: Phone, SMS, & Fax
TCR Registration Issues

Good Morning, @Jessica-Community_Moderator and @Becky-Community_Manager, Hope all is well. We have been trying to complete our TCR registration for over 2 months (since January 9th, 2023) and no one at RingCentral seems to be able to help. We have time and date-stamped screenshots (only attaching the final one here) of the successful submission through the RingCentral portal and email trails showing the multiple times we have also submitted it via email in PDF to different parties at RingCentral -- all of which we can forward. We keep getting transferred to the TCR department and they offer no information. All they do is say that they understand and will escalate it. Now they are asking us to resubmit the form with no guarantee that it will be received this time or how long it will take to process/approve it or if we will meet the deadlines set by RingCentral or if there will be fees involved for re-submission though the delay is through no fault of our own. It is absolutely dishearten

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ajfahimNew Participant
asked in Developer Platform, APIs, & Integrations
Is it possible to receive a call automatically and connect it to a websocket?

Hello,Is it possible to receive an incoming call automatically and connect to a websocket?for example I want to connect the incoming call to realtime api of OpenAI to have a conversation with AI. Thanks in advance

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Jean-Pierre TroeiraNew Participant
asked in Video, Meetings, Webinar, Rooms, & RingCentral Events
AI Video Text transcription when using Android

Hello, We are testing the AI Video text transcription from a mobile Android device and cannot find the way of retreiving the text when the video is over. (the text is automaticaly downloaded when using Windows). Thanks

111
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ByrneReese
Community Manager
ByrneReeseProduct Manager
published in Developer Platform, APIs, & Integrations
Why does the call log API not return same data as my performance report?

Issue: You’ve noticed a mismatch between the data returned by the Call Log API and the information shown in the Analytics Performance Report. Specifically, there are discrepancies in the duration of total call time, IVR, talk time, and missing data such as queue time and hold time. Additionally, there is no tie to transferred calls. Explanation: The Analytics Performance Report application does not rely heavily on the platform APIs to gather and calculate the data displayed. It uses internal processing mechanisms that are not accessible via API. Unfortunately, there is no available API to retrieve either the processed or raw data used for the performance report. Solution: Call Log API provides only basic call data, which may not be sufficient for in-depth call analytics. Since you do not want to implement subscriptions or notifications, there is no straightforward API solution to access detailed performance metrics at this time. You can submit a feature request to product support for p

10
ByrneReese
Community Manager
ByrneReese
Community Manager
ByrneReeseProduct Manager
published in Developer Platform, APIs, & Integrations
Resolving the Error "Your Extension is Not Allowed to Make Outbound Calls"

Issue: You are receiving the error message: "Your extension is not allowed to make outbound calls with the browser currently, please contact your account representative for an upgrade." Solution: This error typically occurs when using WebRTC-based clients, such as the RingCentral Embeddable web phone. It’s recommended to contact your account representative for an upgrade or to address the permission settings on your extension.

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ByrneReese
Community Manager
ByrneReese
Community Manager
ByrneReeseProduct Manager
published in Developer Platform, APIs, & Integrations
How to export call logs using the RingCentral API

You want to export call logs from RingCentral and store them in your database to minimize API calls and enhance data accessibility. You have several questions regarding export formats, data limits, and API request capabilities. Solution: Here are the answers to common questions regarding the export of call log data: Can I export call log data in CSV format? Currently, the RingCentral API only supports call log data in JSON format. Due to the variable structure of call logs, CSV is not a universally supported format. Developers can convert the JSON data into CSV format if needed. Can I increase the perPage limit when accessing call log data? No, the perPage limit is fixed at 1000 records per request. This limit is set to prevent abuse and ensure the stability of the system. Can I create a script to download call log data from several months ago? RingCentral stores call log data for a limited period, typically up to 90 days, depending on your subscription plan. The API allows you to retr

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ByrneReese
Community Manager
ByrneReese
Community Manager
ByrneReeseProduct Manager
published in Developer Platform, APIs, & Integrations
Filtering Call Logs by Action and Result

Issue: A user is retrieving call logs via a GET request in PHP using cURL. While filtering by parameters such as perPage and dateFrom is straightforward, they need to filter by action (e.g., "Phone Call") and result (e.g., "Missed"). Solution: Currently, the API allows filtering call logs using various parameters, but filtering by result directly in the request is not supported. Instead, you must retrieve the full response and filter the results post-request. Available Query Parameters for Filtering Call Logs: Filter by Phone Number (Cannot be used with extensionNumber simultaneously) Parameter: phoneNumber Format: E.164 number (e.g., +13215551212) Filter by Extension Number (Cannot be used with phoneNumber simultaneously) Parameter: extensionNumber Format: Numeric extension (e.g., 104) Filter by Call Type (Voice or Fax) Parameter: type Format: "Voice" or "Fax" Filter by Direction Parameter: direction Format: "Inbound" or "Outbound" Example cURL Request: curl -X GET \ "https://platform

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ByrneReese
Community Manager
ByrneReese
Community Manager
ByrneReeseProduct Manager
published in Developer Platform, APIs, & Integrations
Resolving "Unauthorized for this Grant Type" OAuth Error

Issue: When calling the /oauth/token API to authorize your application, you may encounter the following error: { "error": "unauthorized_client", "error_description": "Unauthorized for this grant type"} Possible Causes: Your application is attempting to use a grant type (e.g., Authorization Code Flow or JWT) that is not configured in your app settings. There is an error in your implementation of the selected grant type. You are using a grant type that is no longer supported. Important Notice: Password Grant Type No Longer Supported RingCentral no longer supports the Password Grant type. If your application was previously using it, you must update to JWT or another supported grant type. Resolution Steps: Check your application's settings to ensure your code is using an OAuth grant type that is correctly configured. Use a RingCentral SDK to handle the authorization process. If implementing OAuth manually, ensure that your implementation follows the correct technical requirements. Addition

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ByrneReese
Community Manager
ByrneReese
Community Manager
ByrneReeseProduct Manager
published in Developer Platform, APIs, & Integrations
Setting a Localhost URL as an OAuth Redirect URI

Can I set http://localhost/ringcentral/index.php as my OAuth Redirect URI? I am using the following authorization flows: Authorization Code Refresh Access Token I do not have a live, publicly accessible URL for my OAuth Redirect URI. How can I complete the OAuth process? Answer: Yes, you can set a Redirect URI to your localhost. Since OAuth redirects are processed by your browser, which has access to localhost, this setup works for local development. However, if your application uses webhook subscriptions, you will need a publicly accessible URL to receive event notifications. The recommended approach is to use a reverse proxy to expose a public URL that tunnels requests to your localhost application. Recommended Solution: We recommend using ngrok , a widely used reverse proxy tool among developers. Ngrok provides a temporary public URL that securely routes requests to your local environment, allowing webhook events to reach your application. By using this approach, you can successfull

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ByrneReese
Community Manager
ByrneReese
Community Manager
ByrneReeseProduct Manager
published in Developer Platform, APIs, & Integrations
How can I audit SMS messages sent by my company?

RingCentral provides multiple API endpoints to access your communication history, depending on the type of communication you wish to audit. Auditing Phone Calls To review a history of your company's phone calls, use the Call Log API . The Call Log provides a detailed record of all inbound and outbound calls, including call routing between extensions. Auditing SMS, Voicemail, and Fax Messages The Message Store API stores all telephony-based messages sent or received, including: SMS messages Voicemail messages Faxes Pager messages (rarely used) Auditing Team Messaging Conversations For messages sent via Team Messaging, use the Team Messaging Compliance Export API . This API provides a complete export of your chat history. Note that due to processing time, exports can only be requested a limited number of times per day. By utilizing these APIs, you can efficiently audit your communication history across different RingCentral services.

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ByrneReese
Community Manager
ByrneReese
Community Manager
ByrneReeseProduct Manager
published in Developer Platform, APIs, & Integrations
Sending Mass SMS Messages to 50+ Recipients

Issue: Users need the ability to send a single SMS message to a list of 50 or more phone numbers quickly and efficiently without manually entering each number. Background: Due to increasing regulations and consumer protections, carriers have implemented strict guidelines to prevent SMS spam and fraud. As of 2022, businesses must register their brand and messaging campaigns through a process known as The Campaign Registry (TCR) before sending bulk SMS messages. Solution: To send mass SMS messages while complying with regulations, follow these steps: Register Your Business and Campaign: Businesses sending SMS at scale must complete the TCR registration process. RingCentral reviews applications before submitting them for carrier approval. Use High-Volume SMS Solutions: RingCentral provides solutions for sending bulk messages efficiently. Consider using the High-Volume SMS API for large-scale messaging: High-Volume SMS API Leverage Third-Party Applications: Apps like Beetexting integrate w

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ByrneReese
Community Manager
ByrneReese
Community Manager
ByrneReeseProduct Manager
published in Developer Platform, APIs, & Integrations
Sending SMS to Multiple Recipients

Issue: When using the PHP SDK to send SMS messages, sending to a single recipient works fine. However, attempting to send to multiple numbers results in the following error: Business operation is not supported. Cause: Currently, the API restricts SMS messages to a single recipient per request to prevent unsolicited SMS messages. Solution: If you need to send SMS messages, ensure that you only include one recipient per API request. You can find the official API documentation for sending SMS here: RingCentral SMS API Documentation Using High Volume SMS API: If you need to send SMS messages to multiple recipients externally, consider using the High Volume SMS API. This API is designed for bulk messaging and allows you to send messages to multiple recipients efficiently. Refer to the documentation for more details: High Volume SMS API Documentation

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ByrneReese
Community Manager
ByrneReese
Community Manager
ByrneReeseProduct Manager
published in Developer Platform, APIs, & Integrations
Resolving Unexpected Subscriptions and Resetting Client Secrets

You are receiving unexpected subscriptions created daily at 3 AM, likely due to an automated process (such as a cron job) from an unknown source, possibly implemented by a previous developer. You want to reset the client secret without disrupting the production app. Additionally, you would like to identify the origin of the unauthorized subscriptions. Solution: Currently, there is no way to reset an application’s client secret directly. To resolve this issue without disrupting your production app, follow these steps: Clone Your Existing Application: Cloning the application will generate a new client ID and client secret. This ensures that you have a fresh set of credentials to use for your legitimate production instance. Update Your Production App with the New Credentials: Replace the old client ID and client secret with the newly generated ones in your application. Verify that your application continues to function properly with the new credentials. Suspend the Old Application: Once y

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ByrneReese
Community Manager
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CrimeshieldNew Participant
asked in RingEX: Phone, SMS, & Fax
tcr nightmare

I have jumped through hoop after hoop and still got rejected for my TCR registry and can not text my technicians. Here is the last thing they failed us for…… DCA2 declined sharing request for campaign CFDYABT. Explanation: Unable to verify, needs compliant and accurate CTA information. Update with specific path for mobile opt-in, HELP instructions, STOP instructions, message frequency disclosure, "message and data rates may apply" disclosure and link to the message program privacy policy, or language referring to the privacy policy. (806) How do I fix this and move on from this nightmare??? We do not even text customers only our own staff so this is all ridiculous.

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kutbuddinKnown Participant
asked in Developer Platform, APIs, & Integrations
Call monitoring RingCX

I have call monitoring app created for RingEx, will the same setup work with RingCx?I want to know if the API’s remain the same or it won’t work at all for RingCx

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PhongVu
Community Manager
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EL.NANew Participant
asked in RingEX: Phone, SMS, & Fax
External tcr api failures

Dealing with TCR “Update required” since November. Yesterday agent told me to share my screen so we can fix together mistakes. By the time I needed to press finish button, I received “External tcr api failures". No clue what we changed to trigger that, and agent did not know either. Now I am going back and forth with ring and spectrum and no one know what is going on. Last call said to contact billing but it was impossible to get them on the call. And no idea why billing. Anyone else had same issue with TCR

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christi-1New Participant
asked in RingEX: Phone, SMS, & Fax
Cell Phone App

Does the Cell Phone App allow Caller ID when the call is answered at the office?

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HugoDangNew Participant
asked in RingEX: Phone, SMS, & Fax
Can I send text directly to a non-user extension (only has extension, no direct number) on RingCentral App

Can I send text directly to a non-user extension (only has extension, no direct number) on RingCentral App that was possible on the RingCentral Phone app?

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Crystal_
Community Manager
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GELLENew Participant
asked in RingEX: Phone, SMS, & Fax
RingCentral Softphone not showing all options, Phone, Text, Fax, and Contacts options are missing.

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gilbsVWNew Participant
asked in RingEX: Phone, SMS, & Fax
No keypad or phone option visible on mobile app

I downloaded the newest version of the app from Google Play, but after installation and opening it does not show either a keypad or the phone icon. Do I need to adjust settings and/or permissions?

162
Crystal_
Community Manager
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Frosti1000New Participant
asked in RingEX: Phone, SMS, & Fax
HUD Option not shown under phone settings

Hello everyone, I have the following problem with a user.The HUD function is not even displayed in the phone settings! So I can't activate it at all.What could be the reason for this or who can help me? Best Regards

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Crystal_
Community Manager

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