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I am trying to register for SMS for the business. It has been a long and difficult process. The latest correction is “Screenshot of SMS opt-in consent language required”. I'm not even sure where I do this on the application. Can someone help?
We have Yealink WH67 headsets with the WHB670 Base. All the documentation I am finding on RingCentral says this Yealink headset is compatible with the RingCentral Winds10 App. We can not figure out how to set RingCentral in the Yealink USB connect app you can select the outgoing softphone and RingCentral is not listed. Does anyone have any experience with these headsets?
Why is my newly assigned Primary Phone number could not make an outside domestic call? also it has no device attached to it like Ring Central Phone App.
We use RingCentral as our Tech Support Phone line, and we have 4 users who rotate weekly on answering calls during Off-Hours. We would like the ability for each person to send and receive Texts from the main company line during that time.Right now, only the operator can send and receive SMS texts from the main company line. At least give us the option to change who is the operator based on our routing rules.
HELP! I am getting email notification and voicemail notifications about a received fax, but when i go to the ap there is no fax. These faxes are coming in when the office is closed and the ap is not open. I have my fax number set to receive at my number. I have received faxes while the office is open and the ap is open, so this again seems to be during the night.
The RingCentral Windows app tends to "follow" the default speaker and microphone devices, even when we manually set them in the app.Is there a way to prevent the app from changing devices unless specifically instructed to do so? We frequently change audio devices and other apps keep their existing preferences, but with RC we have to go into the settings every time we change an audio device to pick the correct mic/speaker combo again.
We have hired an outside company that will be an overflow to several call queues. If the call isn’t picked up by a call queue member within 20 seconds the call will be forwarded to an external number. The only place that I can find a setting to forward to an external number is during afterhours. Am I missing something or is there another way around this? Any input would be appreciated. Thank you
Received voicemail from outside of my company.The voicemail played my outgoing message then caller’s incoming message. How did caller do that?Voicemail log displayed two separate voice messages from this caller, originating from one phone number, and both messages time stamped the same time.Incoming call made from a landline.Thank you.
An end user is saying he will get a fax notification via an email, he will open the app, and the fax is not in the app. Since there is no fax, he has to call the member/company and have the resend the fax.
Hi,We run an outbound call-centre and currently have a wallboard showing number of outbound calls + outbound talk time in one widget, and then another widget alongside this which shows current status (on a call, DND, available etc). What I would like to do is swap this secondary widget showing the status for one showing who has been idle for the longest - is this a possibility?Thanks
Hi. I am currently working on an app that will reassign phone numbers of our employees. I am using this call https://platform.ringcentral.com/restapi/v1.0/account/accountId/extension/extensionId/phone-number. When I do, I get not only the numbers assigned to the extensions but others including “the features and company-level numbers that may be used when performing different operations on behalf of this extension” I just want numbers assigned directly to the extension. I’ve tried changing the parameters but “usage” and “type” but those are independent of this and do not help. Is there a way I can get this information?
Recently set up Poly Studio x52, the device works great for a few days and then the mic and camera go offline. RingCentral app doesn't see the mic or camera on Admin portal. I have opened a ticket with HP and sent them logs however, I wonder if anyone on here has had the issue. The device works with other platforms just fine. (I.E. Zoom and Teams)Room System version 24.2.30 (Studio x52)Room Controller version 24.2.35 (Poly TC10)
How to provision a Mitel 480G/485G with Shoretel firmware (v802/803) to ringcentral These phones are now supported on RC with autoprovision phone per (https://support.ringcentral.com/article/certified-supported-deskphones-ringcentral.html#mitel). However, the instructions given by the RC admin portal wizard and also on https://support.ringcentral.com/article/assisted-provisioning-mitel-deskphones.html will not work if your phones are on older shoretel firmware. I spoke with Mitel SIP phone support and here are the steps that worked. Sharing for anyone who is trying to convert these phones to RC.Make sure the phone is added as a device in the RC admin portal using the mac address and selecting the correct model - see steps 1-7 only on https://support.ringcentral.com/article/assisted-provisioning-mitel-deskphones.html if you aren't familiar with adding devices to RC admin.Factory reset your 480G/485G by pressing Mute then 25327# while on the idle screen. It will pop up asking if you&
Hi, I’m trying to implement RC Video. I’m still on sandbox. When calling/rcvideo/v2/account/~/extension/~/bridgesI get the next error:Internal Server Error. Consult RC Support.My Client ID is 7FrbxOLh2MKfkFQGzYiwFrCan you guide me on what's going on, please?
Do you know if an MSI version of the app with auto-update is available or will be available soon?
Our campaign was just declined. The campaign registration is geared towards marketing SMS messages. We do not send any marketing SMS messages to our client. We ONLY text clients when they text us first. How are we supposed to get a campaign approved when it asks us for specific opt in wording that we send to clients? They opt in by texting us first and we therefore respond. That's it. I don't understand how this is supposed to work and it's completely ruining small business SMS.
WebSocket connection to 'wss://sip131-1221.ringcentral.com:8083/' failed: WebSocket opening handshake timed out
Is there an API call to update a group to send all calls to an extensions? I know you can do this in the web interface, but we are looking for a way to do it from the api (SDK)
Could anyone explain why the new RC Deployment Tool is version specific? If its function is just to check the web for a newer version and update the RC App shouldn't it be completely separate and not include a version of the app?The FAQ for the Deployment Tool says that while the app stays current through automatic updates, the tool itself needs to be updated every quarter? We’re already updating RC about once a quarter now so this is not really an improvement.The tool should be separate so that updating it does not impact the user and does not depend on being able to force RC to close.
Hi there, I was wondering if anyone knew the best way to deal with faxes when users leave the company? We usually disable the account but there are providers that might fax a departed employee’s number and receive an error. Wondering what the best path would be to get the provider to automatically fax forward to our main line instead or has anyone else set up some system they want to share?
Is there a way to confirm that a report connected to a subscription has been sent? I just recently figured out how to use these subscriptions and I believe they’re working. I’d like to confirm that the seven subscriptions to six different departments are, in fact, being sent by RC. Is there any way to check that in Analytics, short of asking the six recipients?
Hello,Does RingCentral integrate with the HaloPSA ticketing system? I’m looking to have a ticket created automatically for every incoming call. Thank you
Hello I am working on the apis integrations of the ring central and in the sandbox/production i am getting the error:{"errorCode": "FeatureNotAvailable","message": "The requested feature is not available","errors": [{"errorCode": "MSG-242","message": "The requested feature is not available"}]}mY API Call is:fetch("https://platform.devtest.ringcentral.com/restapi/v1.0/account/~/extension/~/sms", {"headers": {"accept": "application/json","accept-language": "en-US,en;q=0.9","authorization": "Bearer XXXXXXXXXXXXXXXXXXX","content-type": "application/json",},"referrer": "https://developers.ringcentral.com/","referrerPolicy": "strict-origin-when-cross-origin","body": "{\"from\":{\"phoneNumber\":\"+13133982294\"},\"to\":[{\"phoneNumber\":\"+13133982294\"}],\"text\":\"test message\"}","method": "POST",});
I'm trying to delete a user in RingCentral (through the Admin Portal). I keep getting the message: "The user is integrated with your Directory System and cannot be deleted. Please delete the user in your directory system." The user has been removed in AAD. Does anyone know how to remove him from RingCentral?
Our agents are trying to decline a call while it is ringing at the chrome extension however feature does not work. Do we need to turn this on ? if so how would i do that
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