Skip to main content
To homepage To homepage

Ask The Community

Ask questions, learn from others, and grow your expertise

9417 Questions
ByrneReese
Community Manager
ByrneReeseProduct Manager
published in Developer Platform, APIs, & Integrations
Feedback requested: shape RingCentral's CRM integration landscape

Hey RingCentral Community,We're reaching out because we need your help to make RingCentral even better for you. We know that many of you rely on Customer Relationship Management (CRM) software every day to keep your businesses running smoothly. What you might not know is that there are over 1,500 CRMs on the market, and our customers use a wide variety of them for all sorts of different purposes!We've also found that many of you aren't aware of the powerful CRM integrations RingCentral already offers. These integrations can streamline your workflows, improve efficiency, and make your communication even more effective.To ensure we're building the most valuable integrations for you, we need to understand your needs better. We're asking for a few minutes of your time to complete a quick survey about the CRMs you use and how you use them. Your feedback will directly inform our CRM integration strategy and help us prioritize which CRMs to support in our future roadmap.Ready to help us out?

350
ByrneReese
Community Manager
ByrneReese
Community Manager
ByrneReeseProduct Manager
published in Developer Platform, APIs, & Integrations
Announcing Embeddable 3.0 Beta: The next evolution in seamless communication integration
Announcing Embeddable 3.0 Beta: The next evolution in seamless communication integration

We are thrilled to announce the beta launch of RingCentral Embeddable 3.0, the next generation of our powerful toolkit designed to seamlessly integrate RingCentral's communication capabilities directly into any webpage or web application. This release empowers developers to embed a comprehensive RingCentral phone, SMS client, and a host of other features, ushering in a new era of fluid and efficient communication workflows.RingCentral Embeddable 3.0 builds upon the robust foundation of its predecessors, focusing on enhanced user experience and unparalleled customizability. The best part? It's 100% backwards compatible with 2.x applications, ensuring a smooth and effortless upgrade path without any breaking changes.What's New and Exciting in 3.0?Enhanced UI with Side PanelOne of the most significant advancements in Embeddable 3.0 is the introduction of our Side Panel architecture. This innovative design dramatically improves the user experience by allowing access to detailed information

500
ByrneReese
Community Manager
Jann Mateo
Community Manager
Jann MateoCommunity Manager
published in RingEX: Phone, SMS, & Fax
Tips & Tricks: Our Team's Favorite RingCentral Desktop App Personlization! 🚀
Tips & Tricks: Our Team's Favorite RingCentral Desktop App Personlization! 🚀

We all know the RingCentral desktop app is a powerful hub for calls, messaging, and meetings! But did you know there are little customizations that can go a long way in boosting your productivity and optimize your work environment.Your RingCentral Community team spends a lot of time on the desktop app! And we figured we could share some behind-the-scenes settings that we use to help you see all the possibilities! Why customize your RingCentral desktop app?Boost Efficiency: Arrange your most-used features for quick access. Reduce Clutter: Hide what you don't need to focus on what matters. Personalize Your Experience: Make the app truly yours with themes and notification preferences. Streamline Workflows: Integrate with other apps you use daily.  Let’s dig in with some RingCentral App customization!Set the Mood with Your App Theme: Whether you're a morning person or a night owl, working in bright sunshine or a dim office, adjusting your app's theme from dark to light can dramatically imp

972
Mary-Community_Moderator
Community Manager
Jann Mateo
Community Manager
Jann MateoCommunity Manager
published in RingEX: Phone, SMS, & Fax
Setting up phone numbers to receive text messages

If your team doesn’t need to send SMS or text messages, you can still configure specific phone numbers to receive text messages without completing the TCR registration process. You can set up numbers to receive two-factor authentication codes and other necessary text messages in the Admin Portal. NOTE: If you’d like to change a phone number already linked to a TCR registration to only receive and not send messages, you must first remove that number from the TCR registration. Setup phone number to receive SMS/text messages onlyTo turn the Inbound SMS feature on for phone numbers:Sign in to the Admin Portal. Click the Phone System tab. Go to Business SMS, then click Inbound SMS. Click the button under Select phone numbers to choose the numbers you want to enable for inbound SMS. Click Add numbers in the popup window. You can click Remove if a phone number should stop receiving text messages.NOTE: You can’t remove phone numbers that show Not yet ready or Removal in progress under Status.S

3222
Mary-Community_Moderator
Community Manager
J
Community Manager
Jessica H.Community Manager
published in RingEX: Phone, SMS, & Fax
Your Voice, Our Vision: Join us for a feedback session for the Contact List UI design
Your Voice, Our Vision: Join us for a feedback session for the Contact List UI design

We want your feedback! Our product team is working on a new concept to simplify the user experience when looking up a contact.  We’re excited to invite users to participate in exclusive feedback and user testing focused on our newly designed Contact List UI Improvements. Your insights and experiences are invaluable to us, and we would love to hear from you! Target AudienceMobile users - you use the RingCentral mobile app every day to make your calls, send texts, and team messages 📱 Users using Contact list - you search for contacts before calling, text messaging, or team chatting them  📇What's on the Agenda?Initial interview (30 mins) Follow-up emails to validate design changes Alpha testing (using the concept through the mobile app) Interested?  If you're interested in participating, please RSVP by emailing community.support@ringcentral.com with your account information and users interested in participating.  Our product team will follow up via email with an introduction if chosen t

1730
J
Community Manager
Jann Mateo
Community Manager
Jann MateoCommunity Manager
published in RingEX: Team Messaging, Calendar, & Tasks
Community Team Picks: Top Features of RingCentral Team Messaging (Including our Top Keyboard Shortcuts)
Community Team Picks: Top Features of RingCentral Team Messaging (Including our Top Keyboard Shortcuts)

The RingCentral Community team is based all over the world, but with the help of RingCentral team messaging we’re able to stay connected and productive! Here are some of our favorite features that help us communicate seamlessly!AI writing toolsThe AI writing tool provides a variety of ways for us to polish our messages within our team. From checking your grammar, adjusting the tone of your message, length of message and translating messages to other languages, we’re able to communicate effectively every day.To learn more about the AI writing tools, you can view this article. Record audio and video messageAs we handle multiple tasks daily, sending audio and video messages provides clarity when asking or providing information to our team. This allows quicker and more flexible communication while adding personal touch that fosters connection between team members that are miles apart.To learn how to record audio and video messages, you can view this article. Creating a group messaging from

1220
Jann Mateo
Community Manager
Mary-Community_Moderator
Community Manager
Mary-Community_ModeratorCommunity Manager
published in RingEX: Phone, SMS, & Fax
TCR Best Practices Resource

We know TCR can be difficult to navigate, but our TCR team pulled together this TCR best practices deck and we're sharing it here to make sure you have support at your finger tips. TCR SMS - Customer Best Practices   Should you have any questions or need further clarification, please don't hesitate to drop a comment below! 👇

171321
A
I
ipadagasParticipating Frequently
asked in RingEX: Phone, SMS, & Fax
Reprovisioning a phone

Hello! I’m working through an issue here of provisioning a Mitel 6930 phone onto our RingCentral account. I’m dealing with a phone at a remote location that was previously provisioned and assigned to a user in our RingCentral account. However, today I was made aware that the phone is not working and when I checked the admin portal it does say it’s “Offline”I’ve been troubleshooting the issue remotely since the office is about 2hrs away. It seems like the phone was previously manually configured using the following instructions: 1. Login to the web interface of the desktop IP phone.2. Select "Advanced Settings" > "Configuration Server" menu option.3. Select "HTTPS" in the field "Download Protocol".4. Locate "HTTPS Server" field and enter mtl.ringcentral.com5. Locate "HTTPS Path" field and enter provisioning/mitel6. Click "Save Settings" to start provisioning the device. Wait for the phone to start rebooting or reboot it manually ("Operation" > "Reset" > "Restart").7. After devi

2263
D
K
karl.dalyParticipating Frequently
posted in Developer Platform, APIs, & Integrations
Failed to start SIP User Agent: WebSocket is not defined ReferenceError: WebSocket is not defined

HiI have call using ring central sdk and that is the my code.I have changes based on the ES module and also tried with the commonjs so based on that face both way get the same error.So can you please check and let me know it’s giving me error.This is my js code const RingCentral = require('@ringcentral/sdk').SDK;const WebPhone = require('ringcentral-web-phone').default;const fs = require('fs');const { AudioContext } = require('node-web-audio-api');const WebSocket = require('ws');require('dotenv').config(); // Fallback: Set global.WebSocketglobal.WebSocket = WebSocket; const CLIENT_ID = process.env.RC_CLIENT_ID;const CLIENT_SECRET = process.env.RC_CLIENT_SECRET;const SERVER_URL = process.env.RC_SERVER_URL || 'https://platform.ringcentral.com';const JWT = process.env.RC_JWT; async function getSipInfo(platform) {    console.log('Creating SIP registration...');    try {        const response = await platform.post('/restapi/v1.0/client-info/sip-provision', {            sipInfo: [{ transport

244
K
S
smoralesNew Participant
asked in AI Assistant, AIR, & RingSense
Keywords in AI Notes

Hello,  Can you tell me if RC AI Notes can be programmed to detect keywords that would then prompt an end user to pause the conversation, so we are compliant per PCI DDS (Payment Card Industry Data Security Standard)? 

404
S
S
sezNew Participant
asked in RingEX: Phone, SMS, & Fax
Ring Central App doesn't ring

Hello, my Ring Central App doesn't ring at all. I just get a message pop up informing me of a missed call and voicemail is usually left. Sometime my phone lights up as if I touched a button then goes dark again, but nothing on my screen at a to show me it's ringing until it's too late.I use an i Phone iOS 10.3.2. it's a US account but I use mine in the UK when i'm on good/strong wifi. It did used to ring when I first had it but stopped a few months ago. I'm hoping you can help.

121358
K
E
Errick CrawfordParticipating Frequently
asked in Developer Platform, APIs, & Integrations
Getting All RingSense enabled calls for a specific duration

Hello,Is there any way to get all the call records with their ring sense summary/bulleted summary for all extensions at once? Right now, i am doing in many steps, get accounts check account ring sense permission for every ringsense accounts, get hourly records  for every call record check if it was one of connect, answered elsewhere or accepted, if so, try its ringSense record, to see if it has summary/bullet summary this way it works but too many API calls, so it times out for too many calls at once. is there any cleaner way to just get the calls details with its along with its summary for all calls made today or this hours etc? we need it to maintain over daily catalogue and update our customers that how recent they were contacted and what was the out come. Thanks 

91
PhongVu
Community Manager
R
richhommerNew Participant
asked in RingEX: Phone, SMS, & Fax
SMS registration

is there a company that will setup the sms and complete the TCR process for me.   I need someone to create a privacy policy and fill out the application.  

100
R
L
Lisa SparksNew Participant
posted in RingEX: Phone, SMS, & Fax
Phone

I am having issues with the sound when using RingCentral. Call dials out but no sound on either end. 

231
Mary-Community_Moderator
Community Manager
B
bauerNew Participant
asked in RingEX: Phone, SMS, & Fax
Voicemail Message Length

Over the last week, people calling me can now leave 10 or 15 minute long voice messages if they want. For years, there was a 3 minute time limit and the message would get cut-off, which I prefer. How do I go back to only allowing a 3 minute max voice message?

61926
BeckyH
Community Manager
K
Ken62635370023New Participant
asked in RingEX: Phone, SMS, & Fax
Not receiving VISA or Bank verification SMS on my Ring Central

Hi there,When I try to log into my bank (TD Bank Canada) or use my TD credit card online, I am asked to provide an SMS PIN code, which I have setup to be sent to my Ring Central phone number. I do not receive them.I also have my Ring Central number setup for Amazon, and the same thing happens, when they try to send me a verification code, it does not reach me.I am sending and receiving text from all other numbers both locally and internationally.Is there a reason that certain services cannot send SMS to Ring Central? And is there anything I can do about that?Thanks in advance for any advice you can give.Cheers,Ken

14785
J
M
michaelvilaNew Participant
posted in RingEX: Phone, SMS, & Fax
Manual Notes without AI

Would love the ability to take Notes without AI, it does not work well with heavy accents, and I really do not need the whole conversation, just certain parts of it. And it would be great if we can search the Notes text to find notes quickly. Also a few lines of the text in the Recordings window would be nice so we can quickly scan notes.  

213
Mary-Community_Moderator
Community Manager
J
jheiterNew Participant
asked in RingEX: Phone, SMS, & Fax
Microsoft MFA Failing

Beginning this morning, our users who used their Ring Central number for Microsoft MFA are no longer getting texts or calls from Microsoft for authentication. Is anyone else seeing this behavior?

6422
J
N
Nathan1615078064Known Participant
asked in RingEX: Phone, SMS, & Fax
Microsoft Global Address List (GAL) contacts integration does not work

I first asked this question in September 2021 and you have deleted the question with no answer.Then I logged a support ticket and you just closed the ticket.Can we get this fixed please?The announcement text for this feature read"Microsoft Global Address List (GAL) and Google Directory contacts integrationConnect to your contacts from GAL and Google Directory from within the RingCentral app."----------This is misleading and doesn't work, it ignores contact records in the Microsoft Global address list and only lists user objects !

9004
N
D
danielbowettNew Participant
asked in RingEX: Phone, SMS, & Fax
Transferring Calls not Working

This issue has reappeared again this morning:https://community.ringcentral.com/questions/103364/transferring-calls-not-working.html?childToView=103368#answer-103368Seems the update has been re-applied.

5178
Mary-Community_Moderator
Community Manager
J
jackson-1Known Participant
asked in RingEX: Phone, SMS, & Fax
How can I audit how many fax pages were sent in a month for my entire company?

Hi there, I’m trying to find an average number of fax pages that are sent in the past 30 days from my company. I can see how many faxes are sent or received, but I need to know if Ringcentral can tell me how many total number of pages were sent in those faxes. Is there a way to audit this from the admin portal?

586
N
L
liam.clarkeNew Participant
asked in RingEX: Phone, SMS, & Fax
New User - Not listed as company

New User IssueWhen logging into RingCentral via Single Sign-On, the G4S company option is not appearing (see attached image). 

272
L
T
TT7777New Participant
asked in Admin Portal & Account Management
disabling incoming call information

I need to disable all INCOMING caller ID information on 1 specific phone line. The line is for anonymous tips. I found documentation to set incoming call information but it doesn’t seem to change the caller information in the app. https://support.ringcentral.com/article-v2/Set-incoming-call-information.html?brand=RingCentral&product=RingEX&language=en_USHow do I make the caller ID truly anonymous? Thanks 

222
Mary-Community_Moderator
Community Manager
K
karl.dalyParticipating Frequently
posted in Developer Platform, APIs, & Integrations
Error code CMN-101, message: Parameter [phoneNumber] value is inval

I have tried calling the Call-Out API with the body parameters, but I keep getting the same error every time.I have attached my code snippet and the response for reference. I also tried using the deviceId (the relevant line is commented in the code), but the issue persists.This is my code This is response Also checked in the documentation for this API but it is saying try with deviceId and tried with the deviceId then it will gives error for deviceId parameter value is inval.My goal is to call the API using the from and to numbers. Could you please review and let me know why this gives me error this ?Thanks.

667
PhongVu
Community Manager
D
Dave_DNew Participant
posted in RingEX: Phone, SMS, & Fax
CR 6002 error code for SMS registration

I received this message when attempting to set up the SMS DCA declined sharing request for campaign C3D6YEK. Explanation: CR6002 - Privacy policy does not state that no mobile opt-in data will be shared with third parties or affiliate; Additional Comments: ;PP needs update I looked up error CR6002 and followed the recommendations and added the appropriate statement to the Privacy Policy.Yet, I continue to receive this error message. Any thoughts?Thanks so much for your ideas.

373
Mary-Community_Moderator
Community Manager

Having trouble finding an answer?

We can’t know everything, but we can help point you in the right direction with these resources:

Terms & ConditionsCookie settings
PRODUCTS
RingEX
Message
Video
Phone
OPEN ECOSYSTEM
Developer Platform
APIs
Integrated Apps
App Gallery
Developer support
Games and rewards

RESOURCES
Resource center
Blog
Product Releases
Accessibility
QUICK LINKS
App Download
RingCentral App login
Admin Portal Login
Contact Sales
© 1999-2024 RingCentral, Inc. All rights reserved. Privacy Notice