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When I try to get the access token I get the following error:"errorCode" : "OAU-270",    "message" : "None of the required parameters [brand_id],[account_id], [partner_account_id] were found in the request"I can’t find any documentation, on how to include those values in the request:I am using the following URL:https://platform.ringcentral.com/restapi/oauth/tokenAny help would be appreciated Thanks  

I am using ADF to pull data from ring central. I need to know how I can use the “OR” condition:/restapi/v1.0/account/~/call-log?view=Detailed&dateFrom=2025-10-26T00%3A20%3A00.000Z&dateTo=2025-11-01T00%3A20%3A00.000Z&phoneNumber=18001231234|18001231235&direction=Outbound/restapi/v1.0/account/~/call-log?view=Detailed&dateFrom=2025-10-26T00%3A20%3A00.000Z&dateTo=2025-11-01T00%3A20%3A00.000Z&phoneNumber=18001231234 OR 18001231235&direction=OutboundPlease advise Thanks 

I move from Ooma to RingCentral becuse I was told it was better, but one thing I can’t find is Notification when you have a voicemail or a missed call, it did always show with the Ooma app.

how to schedule first monday of august after August 1 every yearOR THIRD  THURSDAY OF EVERY MONTH

We have a couple users (Danica and Melody), who's caller ID shows "possible spam risk" to the person they are calling.

I wanted to get a Teams notification each time a change occurs on our platform, like a user is updated or deleted - so we could see if people are adding or deleting people without us knowing. The Subscriptions API sounded ideal - and it’s working, to an extent. Each time there’s an update to an extension (user), I get a notification via Webhook to Teams.The problem is, the content of the “event” is… minimal. And I’m not sure how I’m meant to do much with it.This is an example of the body of an event:"body":{"extensions":[{"extensionId":"xxxxxx","eventType":"Update","hints":["ExtensionInfo","CompanyNumbers"]}]}}', 'isBase64Encoded': False}I get that I’m meant to use the Hints values to query that Extension and I can see the new Extension information. But… I don’t know what the values were previously so I have no idea what’s changed? I was hoping I would be able to get something like this (as a simplified example). Extension: XYZValue: Time SettingOld value: 12hNew Value: 24h--Am I missi

How can I turn off Ai feature for all users?

I am trying to stream call from RingCentral CX using gRPC server. Found the following page: https://support.ringcentral.com/article-v2/using-streaming-nodes-in-ringcx-workflow-studio.html  However, this page does not provide any detailed information regarding the gRPC server implementation. Here we only must provide server address with security credentials. I mainly have three questions:  To implement gRPC server, clients need to know which server function to call. And I don’t see any scope where I can provide “. proto” file or configure the client streaming data through dedicated server function. How can I configure the call stream to find “.proto” schema?  I found a detailed implementation using WebSocket Server (WSS) (https://developers.ringcentral.com/engage/voice/guide/workforce/call-streaming/getting-started ). Is there any such working demo which implements a gRPC server?  Once we create a streaming workflow, is it applied to every call for every agent in the company? Or is it

I am a RingCentral partner and have several clients that are reporting that random phones will report no service and then reconnect. There is no rhyme or reason behind this. We have unassigned the desk phones and reassigned them and that has fixed the issue for some but not all.  As this is happening to several of my clients thar are in different areas and different internet providers and that it is random phones and not all phones we can not find what is causing this issue. All network requirements are met. 

We use Ring Central Polycom VVX 450s across our organization. I have 2 phones that are occasionally de-registering themselves and stating “No Service” then moments later will come back up. I don’t think it has anything to do with PoE as the phones will stay on during this time. The firewall is allowing for connections out to the IP/Port. Would having inbound connections limited affect this? The phones are on two different switches. Again this is only happening to 2 phones that I’m aware of, out of the 90+ in our environment. Any help would be appreciated. Logs consistently state the following when the outages occur:032****|sip  |4|00|CPlcmSipTcpSocket::ConnectThreadLocal Failed to connect to 104.245.57.227:5090 : Error[Operation now in progress] on SocketAddr (0x1a49940)032****|app1 |4|00|Failure reason is Failed to connect to server : Error[Operation now in progress]

Hi all! We have been having an ongoing issue for weeks that has become quite frustrating. Every time we run a campaign (even if the campaign is still open) we are unable to download any reports regarding that campaign. It is pivotal that we have that information as that excel sheet is the basis for follow-up campaigns the next week. Any help would be greatly appreciated as we are at our wits end. I've included a screenshot from this morning for a campaign that closed less than 24 hours ago. Ring Central support told us to reach out on this platform and tag @Phong Vu for help

Hi Team,I’ve already added the required RingSense scopes to my application, but I still cannot retrieve the transcript and summary from the RingSense API. Every request returns a 403 Forbidden error.When I tried to access this API to get transcript & summary, it looks like not be granted permission:Question:Are there additional permissions or entitlements required to access transcript and summary data from RingSense?Expected Result:Able to retrieve call insights (transcript + summary) for valid record IDs once scope is granted.

Apparently there is no way for agents to see each other’s availability in RingCX, but they can in RingEX.  This seems extraordinarily silly.  Does anyone know of a workaround for this??

Hello,My Yealink T33G phones keep resetting nightly. I’ve emailed Yealink at the direction of RingCentral Technical Support and this is what they directed but I cannot figure out within the phone IP log in how to update these settings. Any help is appreciated!  

HiI am working on a workflow that has some JS and I need to play different audio file greeting based on the DNIS of the incoming call. I am able to handle the DNIS and put in if condition for it but I am not able to play the audio prompt in the next node. get var P3 = "Name_of_Audio_File" And the next node is as follows  When I test call the workflow I get no audio.  Has any one been able to play audio file by using the file name in an a variable ?

When my user with a manager role in RingSense, try to create a custom tracker in RingSense, they do not have the option to do and create one.

I am feeling my laptop become slower with RC, is this usage of memory usual? It spikes on bootup WIN10Device name Lenovo X1 CarbonProcessor Intel(R) Core(TM) i7-10510U CPU @ 1.80GHz 2.30 GHzInstalled RAM 16.0 GB (15.8 GB usable)500GB SSDSystem type 64-bit operating system, x64-based processor

Pulling my hair out.basiically , i’m writing a websocket listener (using php/laravel) to listen for incoming calls.i following the sample provided by RingCentral and Not able to get this working. (using theSDK) The code create the socket, then the subscription, however the subscription->subscription() returns{"eventFilters":[],"expirationTime":"","expiresIn":0,"deliveryMode":{"transportType":"PubNub","encryption":false,"address":"","subscriberKey":"","secretKey":""},"id":"","creationTime":"","status":"","uri":""} Shouldn’t the transportType = websocket?the code ran, but does not invoke whenever we have incoming calls.P.s I do have websocket and websocket subscription in my app scope. using JWTClient ID: 8wZCaIqPR4S2JP8UPr2RTwThank You!