Ask The Community

Is there a way to connect Ringcentral to Zoho’s Zia (their AI software)? We currently have Ringcentral connected to Zoho Analytics and we’re tracking call and text data but we want to maximize the tracking and wanted to integrate either Zia or OpenAI to get more detailed analytics.

Is there a way to connect Ringcentral to Zoho’s Zia (their AI software)? We currently have Ringcentral connected to Zoho Analytics and we’re tracking call and text data but we want to maximize the tracking and wanted to integrate either Zia or OpenAI to get more detailed analytics.

I am aware that Redtail creates activities to log calls.It has worked fine until today when a particular user seems to be added as an attendee on another users call log.  I have searched everywhere in RingCentral App Connect and Redtail for a setting but can’t find anything to change.To clarify. The attendee is getting an email with the open/closed activity.  When I went into the contact record, there are actually TWO activities, 1 for each attendee.We are stumped.Any assistance would be greatly appreciated.

How do I get new client calls to generate call recordings?

This is a problem in the Softphone App. We are having an issue where our users attempt to make a 3-way call, sometimes called Local Conference, or 3-way Merge, where we are on a call, click to add a user, dial the number using the dial pad, connect successfully to that 3rd number, click on the Merge To Conference button, then both callers are disconnected about 1 second after the merge to conference button is pressed. Is anyone else having this problem or heard of this problem. This is getting very frustrating to diagnose.

Hi I have a couple of agents who primarily make outbound calls, each time they complete one they are put back into an Available state, regardless of the state they were in prior to making the call. Is it possible to create an agent state that will remain active while they make outbound calls?

What is the formula used to determine the wait time spoken to callers when the “play hold time” box is checked in the queue events?

Apparently there is no way for agents to see each other’s availability in RingCX, but they can in RingEX.  This seems extraordinarily silly.  Does anyone know of a workaround for this??

We are experiencing a recurring issue in the RingCentral app affecting one of our users. At random times, when she manually types a phone number into the dialer, the call does not go through, she can not even initiate a call.Here are the specific behaviors we’re seeing:• She types a full phone number and presses Enter → Nothing happens (no call starts)• When typing the number, the suggested contact bar underneath sometimes auto-populates with another employee’s internal line (mine)• The suggested internal number is not even remotely similar to the number being typed• This incorrect suggestion overrides the ability to place the outbound call• Refreshing the app or retyping does not always fix it immediately• The issue happens intermittently, generally a couple times a day. It will occur with numbers that worked fine before, not the same num

Hi. I called into RingCentral, spoke to the TCR specialists, made their recommended changes, and submitted my TCR registration twice now. I received error CR2010 both times - “brand website references charitable donations and declared use case is not charity”. Before I call in again, I decided to research that error code with other phone providers and apparently, their registration has the use case “charity” but RingCentral’s registration form doesn’t. What use case am I to use then? Please help. Thank you.

Is there a way to connect Ringcentral to Zoho’s Zia for tracking call and text data for Zoho Analytics, specifically any information related to using Open AI or Zia to get more insight into currently tracked call analytics.

Can someone tell me when the Nice CXone Agent Interface training tutorial for outbound manual calls will be updated to include the new functionality and UI changes?  I believe these changes were in the last release, but the training tutorial has not caught up yet to match.  Please advise.  Thank you!

I received an email that my TCR registration is deleted when i call the customer support they said it is because of fraud and the respective department will explain me why in 48 hours. how could i resolve it If there any any kind of fraud happened from my number i need details so i can justify.please let me know what is way out?

I am a RingCentral partner and have several clients that are reporting that random phones will report no service and then reconnect. There is no rhyme or reason behind this. We have unassigned the desk phones and reassigned them and that has fixed the issue for some but not all.  As this is happening to several of my clients thar are in different areas and different internet providers and that it is random phones and not all phones we can not find what is causing this issue. All network requirements are met. 

Hello,I read the official announcement here:“Important changes coming to our developer sandbox”https://community.ringcentral.com/developer-platform-apis-integrations-5/important-changes-coming-to-our-developer-sandbox-9893From the announcement it is clear that RingCentral has permanently removed the Sandbox environment.I want to confirm the following:1. Should I create a new developer account?Or can I continue to use my existing developer account and directly use my Production RingEX organization to build and test my app?Since there is no sandbox anymore, I want to know: Is it acceptable to skip “testing mode”? Should I build the app directly in Productio

I am trying to stream call from RingCentral CX using gRPC server. Found the following page: https://support.ringcentral.com/article-v2/using-streaming-nodes-in-ringcx-workflow-studio.html  However, this page does not provide any detailed information regarding the gRPC server implementation. Here we only must provide server address with security credentials. I mainly have three questions:  To implement gRPC server, clients need to know which server function to call. And I don’t see any scope where I can provide “. proto” file or configure the client streaming data through dedicated server function. How can I configure the call stream to find “.proto” schema?  I found a detailed implementation using WebSocket Server (WSS) (

hi,ive contacted the [removed by moderator] .. but i didnt get any response. is there anyway i can change my username and email for my number?