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When my Avaya J179 phones are provisioned by RingCentral, their Web Administrator Password is getting clobbered.  I don’t know what RingCentral is setting that password to.  I can reset that password to the default 27238 from the phone’s administration menu directly, and then I can login to the phone’s web interface where it prompts me to set a new password, which I can do successfully.  That password works fine until I reboot the phone for any reason, then it gets clobbered again.  This makes it impossible for me to maintain web access to my phones, practically speaking.  Can I find out what password RingCentral’s provisioning is setting for my phone’s Web Administrator access?  Or, can I do something to have RingCentral’s provisioning refrain from clobbering that password?

We just finished Ring Central Implementation. During working hours, the phones ring in Sales Queue however after hours it rings to all 4 production buildings. No one hears in the plants because only the phone rings which is in an unmanned office. I need the phone to ring through paging speakers after hours. How can I accomplish that?A second question is how do I Park a Call and show it parked until answered?Thanks

i was told that ai would be able to handle overflow calls, currently all overflow calls are forwarded to my answering service after 20 secs if our secretary is unable to answer. After talking to the ai onboarding tech, he stated it would not work unless i had to purchase an upgraded service. why cant it work as it does currently by forwarding to the ai receptionist after call is not answered in 20 secs?

I have successfully updated our company address, but I am unable to figure out how to update the main contact information for the account in RingCentral.  I have searched on your site and googled how-to’s with no luck of making this update. Please help as soon as possible as the current number on the account will no longer be in use soon since we are closing that plant down.

I want to clean up old Team chats that have been created and not used.  Is there a way for me to do this?  I can’t seem to find it in the Admin tool.

There is one phone that rings whenever an extension that is setup as a presence key is called.  The checkbox “Ring my phone when any users I am monitoring rings” is unchecked.  The phone is a VVX450.  All the presence keys have been removed, phone unplugged then plugged back in.  No extensions are shown on the display.  Confirmed by adding calling a couple of the extensions that were previously assigned to presence keys and his phone did not ring.  Added one extension as a presence key, unplugged the phone and plugged back in.  The one extension is now showing on the display.  When the presence key extension is called the users phone rings.  I again confirmed that the “Ring my phone...” box is unchecked.  Tried a resync and still the same thing. Also, tried checking the “Ring my phone..” box, unplugging the phone, plugging back in, removing the check, unplugging the phone and then back in. Nothing seems to work.  Anyone have any ideas as to how to resolve

Hi RingCentral Team,I’m facing a refresh token issue using the RingCentral PHP SDK (v2.3.1) in a Laravel application. The refresh token call fails with “Refresh token has expired”, even though the access token is still valid and well within its expiration window.What makes this confusing is that the official RingCentral Web Phone Demo (https://developers.ringcentral.com/demo.html), using the same RingCentral account, same app, and same environment, stays authenticated for weeks without any issues.🔍 Issue Summary Access token validity: 1 hour Refresh token validity: 7 days (604800 seconds) Observed behavior: Refresh token fails even when attempted within min

There is no reason why this has not been done yet. We are a small business. My father died on Monday, yet I still have to work as 90% of my clients text instead of call or email. There is not even a standard message reply that I can set. I literally just have to deal with the work while I am off dealing with the passing of my father. This is just ridiculous as I see threads of this kind going back at least 2 years. 

How do I view scheduled meetings in the new RingCentral Desktop App? In the RingCentral Meetings app, there was a tab for "Meetings" where I could see all recurring and scheduled meetings.

Hello,We are setting up Ring Central and have a main site with a main phone number and our first ‘sub site’.  We don’t have a phone number for this site and want to1.) Assign a temporary main number to this sub site2.) Then port in our existing main number to replace this temporary numberUnfortunately, going thru all the tutorials, Google searches, etc. hasn’t really helped to sort out how to do this.Thanks in advance for any help!Eric

Some of our clients have expressed an interest in utilizing more of the AI capabilities within Ring, with a particular emphasis on wanting call summaries and / or transcriptions. However, they specifically want this information for purposes of an integration.  I’m a bit reluctant to develop functionality through the API as it is still listed as being in Beta, and I don’t want to be writing code that might just suddenly stop working one day. I see that RingEX offers built-in AI Insights, but so far as I am aware those summaries / transcriptions are just within the app and not available for export to an integration via API.  My questions are these: s there any way for RingEX data to be utilized an integration, or is it application-specific? Is there any way to automatically perform AI Insight analysis of call logs via the API, or are we dependent on enabling automatic call log recording, querying the call log API to get

Your extension is not allowed to make outbound calls with browser currently, please contact your account representative for an upgrade.

Can someone tell me when the Nice CXone Agent Interface training tutorial for outbound manual calls will be updated to include the new functionality and UI changes?  I believe these changes were in the last release, but the training tutorial has not caught up yet to match.  Please advise.  Thank you!

Our law office maintains seven (7) dedicated conference lines. We would like the ability, directly from the RingCentral app (desktop, browser, or desk phone), to click a “Conference Line” button that displays and initiates the 7 office-owned conference lines, rather than each user’s personal conferencing details.Ideally, this button would provide immediate access to the conference dial-in number, host access code, and participant access code, along with the ability to start or invite participants to a conference with a single click, without requiring manual dialing or the entry of host or participant ID numbers.

I had to reload with Windows 11. I can’t get the buttons on the Voyager to respond in Ring Central Firmware is up to date. Tried Factory ResetAny help appreciated.  

I am trying to register my SMS campaign on my account. However, it was rejected due to error saying Brand name does not match the DBA name registered. It actually clearly matches so if community manager can reach out to me, that would be great. Thanks   

I receive after hour sometimes really late messages as well as on the weekends when I don't work is there a way to turn off messages