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Video, Meetings, Webinar, Rooms, & RingCentral Events

Ask your questions about RingEX Video Meetings, Rooms, and RingCentral Events here!

  • 567 Questions
  • 1,241 Replies
567 Questions
K
kvhollingsworthNew Participant
asked in Video, Meetings, Webinar, Rooms, & RingCentral Events
Meeting Recording Delay

My company has a morning meeting everyday that is always recorded on Ring. I do not attend this meeting, but I do listen to the recording as soon as I can. I go into my RingAdmin site and search all meeting recordings but there is always a fairly substantial delay before the meeting recording shows up...like multiple hours. Any idea why there is such a huge delay? The meetings are only about 30 mins so I doubt it has anything to do with downloading size, etc.

91
Mary-Community_Moderator
Community Manager
2 days ago
T
trevor-mNew Participant
asked in Video, Meetings, Webinar, Rooms, & RingCentral Events
Chrome extension no longer able to create new RingCentral Meeting from Google Calendar event.

The Chrome extension used to work wonderfully for creating new RingCentral Meetings from right within Google Calendar, but as of late last week, the option to create a new meeting has simply disappeared - I now only have the option to "Add Google Meet video conferencing".I opened a case with RingCentral support (10754179), and was told that this was a result of a recent update on their end, but was told to post something here as well.I'm running Chrome version 83.0.4103.61, RingCentral Meetings version 19.4.152079.0420, and the RingCentral Chrome extension version 4.2.10 (all the most up-to-date versions that are available to me).Software updates, removing and re-adding the extension, refreshing pages, etc. don't do the trick.

2915
Mary-Community_Moderator
Community Manager
7 days ago
U
urielmxParticipating Frequently
asked in Video, Meetings, Webinar, Rooms, & RingCentral Events
Free accounts to test rcvideo in prod are not working?

I’m trying to test rcvideo in prod but it seems my regular account does not have access to rcvideo:Sorry, you currently don't have permission to access this service. Contact your administrator to change permissions. And free accounts are not constantly disabled:Sorry, access to this account is disabled. Please contact your company admin. If you're the company admin, call support at +1 (888) 8984591. How can I enable an account for testing?

152
U
7 days ago
T
Tim PPNew Participant
asked in Video, Meetings, Webinar, Rooms, & RingCentral Events
About the free account, the duration of the meeting

I signed up for a ringcentral video pro account today and the website shows the meeting as unlimited, but they actually disconnect automatically after 50 minutes or so. I'm wondering if there is no time limit on meetings initiated by accounts registered before 2022?

50
T
12 days ago
D
dcolantuonoNew Participant
asked in Video, Meetings, Webinar, Rooms, & RingCentral Events
Webinar icon

How do I remove the webinar icon from user settings?

60
D
20 days ago
A
amanda-2New Participant
asked in Video, Meetings, Webinar, Rooms, & RingCentral Events
WEBINAR

Where can I find the link for the webinar given today 10/22/2024 at 1pm?

141
BeckyH
Community Manager
29 days ago
D
debra-killianNew Member
asked in Video, Meetings, Webinar, Rooms, & RingCentral Events
Video Meetings

How long can I hold a video meeting without timing out?  

191
Mary-Community_Moderator
Community Manager
1 month ago
C
Cassandra - NWSNew Participant
asked in Video, Meetings, Webinar, Rooms, & RingCentral Events
Google

Will we be able to connect Ring’s Video Meetings to Google Calendar in the no so far off future?  We are Google Workspace users.  Love what you’re doing with Ring--thank you!!

20
C
1 month ago
Q
qlockett324New Participant
asked in Video, Meetings, Webinar, Rooms, & RingCentral Events
Poly Studio x52 RingCentral Rooms

Recently set up Poly Studio x52, the device works great for a few days and then the mic and camera go offline. RingCentral app doesn't see the mic or camera on Admin portal. I have opened a ticket with HP and sent them logs however, I wonder if anyone on here has had the issue. The device works with other platforms just fine. (I.E. Zoom and Teams)Room System version 24.2.30 (Studio x52)Room Controller version 24.2.35 (Poly TC10) 

977
BeckyH
Community Manager
2 months ago
D
daniel-zieglerNew Participant
asked in Video, Meetings, Webinar, Rooms, & RingCentral Events
Unable to Start or Join meeting - MacBook Pro M3

Hi,I am running into an issue where I am unable to start or join a meeting on my new MacBook Pro M3. When I click Join Meeting or Start Meeting, the message pops up saying 'joining' or 'starting', but then just hangs - the meeting window does not open.I have deleted and reinstalled the app, shut down and restarted the MacBook, and have tried to change setting to use RingCentral Video rather than RingCentral Meetings - but nothing has worked.Has anyone experienced similar on a Mac and have any information?

1721
R
8 months ago
V
vjhaNew Participant
asked in Video, Meetings, Webinar, Rooms, & RingCentral Events
Weird pop-ups during meetings

I just switched to a new MAC, and the weirdest pop-ups just start showing up in my meetings without me pressing anything. Thumbs-up, balloons, etc. I have special effects turned off and never pressed a reaction. What is this, and how can I make it stop? I use Ring Central for meetings all the time, and this is really strange.

1331
BeckyH
Community Manager
8 months ago
P
pauldobbsParticipating Frequently
asked in Video, Meetings, Webinar, Rooms, & RingCentral Events
Why did you remove Meeting Polls (NOT webinar)

It wasn't great, but there use to be a way to make a poll for Ring Central meetings in your account ahead of the meeting. Unlike others (Zoom, 8x8, Teams, Webex) where you can create a poll in a meeting on the fly. Now that function seems to be completely gone. No warning. I see however, Ring promoting very hard, its new Webinar mode which has a polling function. Now I see why our new price offer was lower - because Ring intends to recoup that per-user video license decrease with other fees in Webinars to get the features we use to get? There were no warnings in the product update e-mails I get to say this was going to be stripped away. Nor do Webinars meet our need - we do MEETINGS, not webinars, and we use polls in meetings with our clients and our staff. Please explain why you made this change, and if you indeed to repair and restore this function that we paid for.

580
P
9 months ago
S
stephanNew Participant
asked in Video, Meetings, Webinar, Rooms, & RingCentral Events
Scheduled Meeting does not appear on Video Meetings page

Running Desktop App version 23.1.22.6903. My RingCentral is connected to a google calendar. I follow the steps to schedule a video meeting for tomorrow at 6pm. I choose to use the copy paste method of inviting attendees and click on schedule the meeting. The message tells me that the video meeting is successfully scheduled, however the meeting does not appear in the Upcoming meetings area.How do I get this functionality to work correctly ?

3493
C
10 months ago
M
mark-cooperNew Participant
asked in Video, Meetings, Webinar, Rooms, & RingCentral Events
STOP RC from starting a web browser when I click on a mtg from an outlook calendar entry?

How can I STOP Ring Central from starting a web browser when I click on a meeting from an outlook calendar entry? Certainly an annoyance when I have 3-4 meetings a day. it just clutters up my screen. Any assistance would be appreciated. Mark

16334
M
1 year ago
S
scottguestNew Participant
asked in Video, Meetings, Webinar, Rooms, & RingCentral Events
Idea for What Appears in Upcoming Meetings in Video Section

Hello,I have an idea about what to display in the Video section of Ringcentral under "Upcoming Meetings".A lot of people use Outlook for reminders and not necessarily appointments. Some of our staff get annoyed by the notification in RingCentral as well as Outlook when they have this happen.Maybe an option could be made to only have appointment appear in "Upcoming Meetings" if a link is included in the "Location" section of the Calendar invite in Outlook.Just a thought, but would be interested in people's thoughts.Have a great day!

1111
BeckyH
Community Manager
1 year ago
E
esorrellsNew Participant
asked in Video, Meetings, Webinar, Rooms, & RingCentral Events
Why can't I find the video service in my settings?

My upcoming meetings won't show up and I followed the instructions on the Help/Support site and went through the steps and couldn't find the Video Service. I just have a "video settings" feature but nothing about service. What am I doing wrong?

1621
BeckyH
Community Manager
1 year ago
J
jwestonNew Participant
asked in Video, Meetings, Webinar, Rooms, & RingCentral Events
scheduling a meeting through desktop ringcentral app via microsoft outlook

I have been using RingCentral app on my desktop to schedule meetings for years now. Recently, when i click "schedule" after inputing info on the ring central app it takes me to microsoft 365 outlook.live webpage. Before, it would always go directly to my outlook app on my computer and generate an email to add attendees too. Not sure what changed or why. any help would be much appreciated.

2371
Mary-Community_Moderator
Community Manager
1 year ago
A
Employee
alex12345Employee
asked in Video, Meetings, Webinar, Rooms, & RingCentral Events
Is it possible to have projector that has a phone for presentations meeting rooms be moved to Ring Central portal

Is it possible to have the projector that has a phone for presentations in meeting rooms moved to RingCentral portal

1082
Joe Cache
1 year ago
A
allenhainseyNew Participant
asked in Video, Meetings, Webinar, Rooms, & RingCentral Events
RC Video Quality Issues

We are having issues using the RC desktop in RC video meetings. The picture quality will freeze or drop, and it is near impossible to use it. If we go to a Teams meeting in the same environment with the same user and device, we have no issues. It appears as though RC bandwidth is 5-6 mbs while Teams is less than 3 mbs. This is not a bandwitdth issue as we are not close to capacity on our internet connection. We also increased our QoS to RC recommended numbers with no change. Is there any settings in the app to help with this or compress video?

2652
J
1 year ago
A
arlettashenfeldNew Participant
asked in Video, Meetings, Webinar, Rooms, & RingCentral Events
Become host of meeting if original host can't join

Please bear with me if I ramble. We recently migrated to Ring Central MVP from Mitel. For video meetings we used a Zoom pro account, and we're evaluating RC's video meeting function to see if we need/want to renew the Zoom account. So far there are two issues I noted but didn't know if there was a work-around for it. I'll post the 2nd question in another post.We have a small office (2 people) and share the Zoom pro account. So, even if the meeting was arranged by the boss, I could log in as him and host. This came in handy over the past year as he had serious medical issues that required hospitalization, and I could just step in and be him. In RingCentral, from what I see, the only way I would have access to the meeting is if he had invited me to begin with (there are some meetings we both attend, and some only he attends and I'm not copied on the invitation). Could I become host of the meeting if I followed the link and he couldn't attend? Would he need to invi

1681
W
1 year ago
A
arlettashenfeldNew Participant
asked in Video, Meetings, Webinar, Rooms, & RingCentral Events
List of scheduled video meetings

I've noticed that the upcoming meetings only show the next week, and shows both Ring Central video meetings as well as any other meeting I have in my outlook calendar. (Last week it showed a doctor's appointment.) Is there any way to see the entire list of scheduled video meetings? I was hoping that there'd be a function in the Admin Portal (I'm super admin) so that I could see all of the meetings for all users. (I should add - we are a nonprofit with a staff of 2. These meetings are usually board and committee meetings involving people outside of our office.)Thanks in advance.Arletta

1050
A
1 year ago
T
tedmoravaNew Participant
asked in Video, Meetings, Webinar, Rooms, & RingCentral Events
RingCentral Meeting Room Disconnecting AUDIO

Hello,My company is a Logitech Rally Bar shop and we're running a Windows 10 Desktop, connected to Rallybar, running RC Meeting Room, controlled by an iPadI've noticed that after every major windows update, machine bounces, but no boot up RC Meeting triggers a no-audio error.What's more interesting, computer and rally bar seem to be working just fine, fixing the 'problem' is incredibly easy, I'll need to go to the iPad, audio settingsby default its pointing to the correct audio source (but showing its not working), toggling to incorrect audio source, back to correct audio source fixes the problem.I've bounced logitech equipment, but on boot up issue persists, iPad still shows audio source errorThoughts?

720
T
1 year ago
H
houstonpediatricurologyNew Participant
asked in Video, Meetings, Webinar, Rooms, & RingCentral Events
Why does the application (Ring central video) break when the background is changed?

We've seen difficulties where attempting to change the background during a video meeting causes the application to crash. Is this a known problem, and how can we resolve it?

1050
H
1 year ago
J
jenyangNew Participant
asked in Video, Meetings, Webinar, Rooms, & RingCentral Events
Trying to customize meeting invites - can't find User Extensions mentioned in the help article

Hello,New to RingCentral.I'm trying to change the meeting invite template for Outlook. This article seems to be the one. However, I don't see the User Extension Settings the article is talking about. Where is that? I'm logged into Admin Portal. I also looked around the app. I logged into the app through the browser, so it should be up to date. Is the article outdated? It shows as it's published Feb 2023, not that long ago.Thank you!--J

1381
W
1 year ago
H
houstonpediatricurologyNew Participant
asked in Video, Meetings, Webinar, Rooms, & RingCentral Events
Video Resolution

The video resolution appears worse for RingCentral Video than it did for RingCentral Meetings. Is this something that can be corrected through settings or is it a known widespread issue since the recent updates to the App?

900
H
1 year ago

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