Video, Meetings, Webinar, Rooms, & RingCentral Events

Hello-I show Available in my status but if I make a call or video call I am BRB and no one can hear me.  I have tried to resolve this issue but nothing works

Hello,One of my users has been having an issue with RingCentral’s personal meeting room where, when a person joins the meeting and enters the waiting room, no chime / notification sound plays. For other users in our organization, that notification does play, despite their settings all being the same. In an attempt to troubleshoot this, I’ve tried to reinstall the RingCentral app, confirmed their settings would allow it (“Toggle Entry and Exit Tones”), and made sure that their Windows settings allowed notifications, all of which have not resolved the issue. 

Hi RingCentral team,I've confirmed that there is currently no online self-service cancellation option for my subscription. Although I signed up online, the only way to cancel is by calling customer support.Since RingCentral is headquartered in California, could you clarify how this complies with California's Automatic Renewal Law, which generally requires an online cancellation method for eligible subscriptions that were entered into online?If California customers are provided with a different cancellation process, could you explain where that option is available?If not, is RingCentral planning to implement an online click-to-cancel option to comply with California's requirements?Having to call to cancel or change my subscription for simple VideoPro is frustrating, and leaves me not wanting to use this service, when I could subscribe to Zoom and cancel easily anytime online. I am a sole business/account owner, with no employees, so no one to accidentally cancel my account, which I unde

Is there a way to centrally enabled the All New RingCentral Video Meetings from the admin portal rather than having to get each user to enable it on their desktop app?

AI Notes for meetings is not visible to us even though we are using the new RingCentral Video Meetings and all necessary AI features are enabled on our admin console.The transcript function is working but we are not able to see both live AI Notes in a meeting or as part of the meeting recording after the meeting has finished.

How do I access a previous webinar and presentation?

So in the RC app we are testing the meeting function so we can get rid of our existing software. We created a meeting for the next day, and for some the meeting doesn't create. For some the meeting creates and shows online, but does not show in the RC app (desktop).The meetings are created through the RC desktop app, as that is what the staff is using. Trying to figure out why the meetings are not showing for 'within the next few days' on the schedule. Thoughts? Also when the invitations are created, why is it always UTC for the time? We have set our timezone.

I am fairly new to this application, but there was a noticeable difference in the quality of features provided.  This “BETA” version of our app came unannounced, and now we are having difficulty sharing videos, finding them in searches by name, and scrolling through our transcripts!  It is awful!  Its been around a week or two dealing with this and we are wasting lots of time and energy navigating around these obstacles!  Please explain or help! Thank you :)

Running Desktop App version 23.1.22.6903. My RingCentral is connected to a google calendar. I follow the steps to schedule a video meeting for tomorrow at 6pm. I choose to use the copy paste method of inviting attendees and click on schedule the meeting. The message tells me that the video meeting is successfully scheduled, however the meeting does not appear in the Upcoming meetings area.How do I get this functionality to work correctly ?

When I use RingCentral to download a transcript, the PDF is jumbled.  In web searches for the problem, it seems like it is a font issue.   The PDF doesn’t have the font definition that is required.I’ve used two different PDF readers, as well as web viewers, and nothing works.   Is there a known solution to this?

When I use RingCentral to download a transcript, the PDF is jumbled.  In web searches for the problem, it seems like it is a font issue.   The PDF doesn’t have the font definition that is required.I’ve used two different PDF readers, as well as web viewers, and nothing works.   Is there a known solution to this?

All of a sudden, after working fine, when I turn on video in RC it turns the video container all one color with no buttons or controls.My camera works fine by itself, and works fine in other applications. 

Is it too much to ask to get the proper release notes for the current version of the RingCentral App?   Multiple versions since the beginning of July have been released and yet all the links and info point to version 25.2.35 which had a release date of July 4th.I find it very unprofessional for a large software company to release versions of software and not have the proper documentation, release notes, bug fixes etc. for the corresponding software version.It would also be quite helpful and logical to actually know WHY we need to upgrade our software from one version to the next.

Does RC offer direct dial video FaceTime-like calls?  Skype used to offer it, Teams does not.    I am trying to set up a system to establish video calls with our remote offices.  Any suggestions?

Hi team, I am asking on behalf of our RingCentral partner (and customer as well) how they can access this webinar for knowledge transer? Kind regards and thanksTobias

I can never seem to find where my conference call number is hidden. I’d like to send it to clients so we can have a conference phone call, but I have been looking on this site for 20 minutes and on my phone app and I still can’t find it. Where do you all put this? I can tell you it’s not in a user friendly location. It’s not intuitive. I’ve run out of search words looking for it. 

How can I ensure that the annotation tools for meetings are always enabled for all participants?

Hi Support,Is it possible to get access to an old community webinar that is called Connect, Communicate, and Engage: Unlock Growth with RingCentral Events + HubSpot. Is it possible to get a recording of this webinar please as i am looking how i can integrate better with Hubspot which is our current CRM.Thank you in advance.Kind RegardsMario 

How do I turn on the always on top option for video calls so I can take notes and still see the person I’m interviewing similar to Teams?

How can I record the call and record my screen at the same time? I am able to record what I am doing on my screen by starting and recording a meeting, and it records what I am saying, but you can not hear the person on the other line. 

We just switched to RingCentral and lost a valuable feature. I used to have it set up so that my users could call a specific phone number and then select from 1 of 2 conference rooms. If they pressed 1, then they would automatically be joined into “Conference Room 1”. It is, of course, completely insecure. However, it was a vital service provided to my employees who used those rooms for scheduled meetings with clients who can dial a phone number but are unable to enter a conference meeting ID.Now, the best I can do is have an IVR allow them to press 1 to access the conferencing system but they have to type in a meeting number and the pound key. Is there any way to automatically populate that in an external transfer so that people who dial a specific phone number will automatically join a specific meeting ID without having to type it in?

Is it possible to create a link to a recorded meeting from RCV, instead of just sharing to tenant members directly? In Meetings, this was possible, but it would appear this functionality doesn't exist in RCV yet. Thanks!

Hello,We are testing the AI Video text transcription from a mobile Android device and cannot find the way of retreiving the text when the video is over. (the text is automaticaly downloaded when using Windows). Thanks 

How many people are allowed in a free meeting and what’s the time limit on it?  I’m getting a lot of conflicting information about this and would like some written official thing proving whatever the answer is.  For example this says 24 hourshttps://support.ringcentral.com/article-v2/RingCentral-Video-FAQ.html?brand=RingCentral&product=RingEX&language=en_US#GUID-b3f7a87f-eb1a-4aed-8872-ec58d1169552-en_us_manage-videoThe last FAQ says 50 minuteshttps://www.ringcentral.com/video.html This says 4 people can join. Then 500 with an add on, then 100 but there’s a 40 minute limit for more than 2 people.https://support.ringcentral.com/article-v2/Which-Plan-allows-you-host-Meetings.html?brand=RC_US&product=RingCentral_Meetings&language=en_US

Will we be able to connect Ring’s Video Meetings to Google Calendar in the no so far off future?  We are Google Workspace users.  Love what you’re doing with Ring--thank you!!