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Ask your questions about RingEX Video Meetings, Rooms, and RingCentral Events here!

  • 575 Questions
  • 1,255 Replies

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575 Questions
J
Jean-Pierre TroeiraNew Participant
asked in Video, Meetings, Webinar, Rooms, & RingCentral Events
AI Video Text transcription when using Android

Hello, We are testing the AI Video text transcription from a mobile Android device and cannot find the way of retreiving the text when the video is over. (the text is automaticaly downloaded when using Windows). Thanks

111
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spkNew Participant
asked in Video, Meetings, Webinar, Rooms, & RingCentral Events
Free Video Call Limits

How many people are allowed in a free meeting and what’s the time limit on it? I’m getting a lot of conflicting information about this and would like some written official thing proving whatever the answer is. For example this says 24 hours https://support.ringcentral.com/article-v2/RingCentral-Video-FAQ.html?brand=RingCentral&product=RingEX&language=en_US#GUID-b3f7a87f-eb1a-4aed-8872-ec58d1169552-en_us_manage-video The last FAQ says 50 minutes https://www.ringcentral.com/video.html This says 4 people can join. Then 500 with an add on, then 100 but there’s a 40 minute limit for more than 2 people. https://support.ringcentral.com/article-v2/Which-Plan-allows-you-host-Meetings.html?brand=RC_US&product=RingCentral_Meetings&language=en_US

172
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Cassandra - NWSNew Participant
asked in Video, Meetings, Webinar, Rooms, & RingCentral Events
Google

Will we be able to connect Ring’s Video Meetings to Google Calendar in the no so far off future? We are Google Workspace users. Love what you’re doing with Ring--thank you!!

71
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MonteMedicalBillingNew Participant
asked in Video, Meetings, Webinar, Rooms, & RingCentral Events
Retrieve Messages

I blocked a guest, and our entire thread was deleted. I need to get it back. How do I do that?

131
Problem Solver
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jessgcreeNew Participant
asked in Video, Meetings, Webinar, Rooms, & RingCentral Events
Playback call in and hear a meeting recording

We are trying to get rid of the several different conference platforms internally. One use case is a playback feature. Several conference services allow people to call in and listen to a recorded call after the fact with a code. Is this possible or on a request somewhere? I know the creator can download and share a recording, but we just want the voice to be played back when calling in at a later time.

30
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sarahsimsNew Participant
asked in Video, Meetings, Webinar, Rooms, & RingCentral Events
Can I join a video meeting with only speakers and no microphone?

Pretty much the title. I have some users that need to join RC meetings, but they’re on desktops that only have speakers and no microphones. They just need to listen to the meetings, it’s sort of a group update kind of thing, but it looks like RC won’t let them join their speakers if they don’t have a mic. Is there any way to enable this apart from them having to dial in?

474
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wfooteNew Participant
asked in Video, Meetings, Webinar, Rooms, & RingCentral Events
Changing a meetings Presenter

A user asked me this. I am not sure if we are speaking the same terms, but he asked, “If I initiate a Ring video meeting, can I make someone else the presenter?” I can’t find anything related to this. He did state that you can do this in Teams.

243
Mary-Community_Moderator
Community Manager
D
dpa5923New Participant
asked in Video, Meetings, Webinar, Rooms, & RingCentral Events
Download Recent Webinar (12/11/24)

Good morning, I attended the webinar yesterday (December 11, 2024) but am hoping I would be able to download a video of the same. A lot of info was passed and I would like to review it again.

161
Mary-Community_Moderator
Community Manager
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dcarlsonNew Participant
asked in Video, Meetings, Webinar, Rooms, & RingCentral Events
Create Shareable Recording Link

Is it possible to create a link to a recorded meeting from RCV, instead of just sharing to tenant members directly? In Meetings, this was possible, but it would appear this functionality doesn't exist in RCV yet. Thanks!

2653
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mitchmyersNew Participant
asked in Video, Meetings, Webinar, Rooms, & RingCentral Events
RC Meeting volume is low on bluetooth headphones

Environment - Dell XPS17; Windows 11 Pro; RC Version Desktop: 24.4.2012.12812 Windows (x64) Airpod Pro 2 When connecting to a meeting using bluetooth / airpods, volume is low. Other audio in windows is fine. Youtube, Sounds in Control Panel, Zoom Meetings; etc - volume level is normal - RC Meetings is low. RC Meeting Sound Volume 100.

160
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kvhollingsworthNew Participant
asked in Video, Meetings, Webinar, Rooms, & RingCentral Events
Meeting Recording Delay

My company has a morning meeting everyday that is always recorded on Ring. I do not attend this meeting, but I do listen to the recording as soon as I can. I go into my RingAdmin site and search all meeting recordings but there is always a fairly substantial delay before the meeting recording shows up...like multiple hours. Any idea why there is such a huge delay? The meetings are only about 30 mins so I doubt it has anything to do with downloading size, etc.

231
Mary-Community_Moderator
Community Manager
T
trevor-mNew Participant
asked in Video, Meetings, Webinar, Rooms, & RingCentral Events
Chrome extension no longer able to create new RingCentral Meeting from Google Calendar event.

The Chrome extension used to work wonderfully for creating new RingCentral Meetings from right within Google Calendar, but as of late last week, the option to create a new meeting has simply disappeared - I now only have the option to "Add Google Meet video conferencing". I opened a case with RingCentral support (10754179), and was told that this was a result of a recent update on their end, but was told to post something here as well. I'm running Chrome version 83.0.4103.61, RingCentral Meetings version 19.4.152079.0420, and the RingCentral Chrome extension version 4.2.10 (all the most up-to-date versions that are available to me). Software updates, removing and re-adding the extension, refreshing pages, etc. don't do the trick.

2975
Mary-Community_Moderator
Community Manager
U
urielmxParticipating Frequently
asked in Video, Meetings, Webinar, Rooms, & RingCentral Events
Free accounts to test rcvideo in prod are not working?

I’m trying to test rcvideo in prod but it seems my regular account does not have access to rcvideo: Sorry, you currently don't have permission to access this service. Contact your administrator to change permissions. And free accounts are not constantly disabled: Sorry, access to this account is disabled. Please contact your company admin. If you're the company admin, call support at +1 (888) 8984591. How can I enable an account for testing?

202
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Tim PPNew Participant
asked in Video, Meetings, Webinar, Rooms, & RingCentral Events
About the free account, the duration of the meeting

I signed up for a ringcentral video pro account today and the website shows the meeting as unlimited, but they actually disconnect automatically after 50 minutes or so. I'm wondering if there is no time limit on meetings initiated by accounts registered before 2022?

80
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D
dcolantuonoNew Participant
asked in Video, Meetings, Webinar, Rooms, & RingCentral Events
Webinar icon

How do I remove the webinar icon from user settings?

90
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A
amanda-2New Participant
asked in Video, Meetings, Webinar, Rooms, & RingCentral Events
WEBINAR

Where can I find the link for the webinar given today 10/22/2024 at 1pm?

171
BeckyH
Community Manager
D
debra-killianNew Member
asked in Video, Meetings, Webinar, Rooms, & RingCentral Events
Video Meetings

How long can I hold a video meeting without timing out?

261
Mary-Community_Moderator
Community Manager
Q
qlockett324New Participant
asked in Video, Meetings, Webinar, Rooms, & RingCentral Events
Poly Studio x52 RingCentral Rooms

Recently set up Poly Studio x52, the device works great for a few days and then the mic and camera go offline. RingCentral app doesn't see the mic or camera on Admin portal. I have opened a ticket with HP and sent them logs however, I wonder if anyone on here has had the issue. The device works with other platforms just fine. (I.E. Zoom and Teams) Room System version 24.2.30 (Studio x52) Room Controller version 24.2.35 (Poly TC10)

1107
BeckyH
Community Manager
D
daniel-zieglerNew Participant
asked in Video, Meetings, Webinar, Rooms, & RingCentral Events
Unable to Start or Join meeting - MacBook Pro M3

Hi, I am running into an issue where I am unable to start or join a meeting on my new MacBook Pro M3. When I click Join Meeting or Start Meeting, the message pops up saying 'joining' or 'starting', but then just hangs - the meeting window does not open. I have deleted and reinstalled the app, shut down and restarted the MacBook, and have tried to change setting to use RingCentral Video rather than RingCentral Meetings - but nothing has worked. Has anyone experienced similar on a Mac and have any information?

1830
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V
vjhaNew Participant
asked in Video, Meetings, Webinar, Rooms, & RingCentral Events
Weird pop-ups during meetings

I just switched to a new MAC, and the weirdest pop-ups just start showing up in my meetings without me pressing anything. Thumbs-up, balloons, etc. I have special effects turned off and never pressed a reaction. What is this, and how can I make it stop? I use Ring Central for meetings all the time, and this is really strange.

1590
BeckyH
Community Manager
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pauldobbsParticipating Frequently
asked in Video, Meetings, Webinar, Rooms, & RingCentral Events
Why did you remove Meeting Polls (NOT webinar)

It wasn't great, but there use to be a way to make a poll for Ring Central meetings in your account ahead of the meeting. Unlike others (Zoom, 8x8, Teams, Webex) where you can create a poll in a meeting on the fly. Now that function seems to be completely gone. No warning. I see however, Ring promoting very hard, its new Webinar mode which has a polling function. Now I see why our new price offer was lower - because Ring intends to recoup that per-user video license decrease with other fees in Webinars to get the features we use to get? There were no warnings in the product update e-mails I get to say this was going to be stripped away. Nor do Webinars meet our need - we do MEETINGS, not webinars, and we use polls in meetings with our clients and our staff. Please explain why you made this change, and if you indeed to repair and restore this function that we paid for.

600
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stephanNew Participant
asked in Video, Meetings, Webinar, Rooms, & RingCentral Events
Scheduled Meeting does not appear on Video Meetings page

Running Desktop App version 23.1.22.6903. My RingCentral is connected to a google calendar. I follow the steps to schedule a video meeting for tomorrow at 6pm. I choose to use the copy paste method of inviting attendees and click on schedule the meeting. The message tells me that the video meeting is successfully scheduled, however the meeting does not appear in the Upcoming meetings area. How do I get this functionality to work correctly ?

3950
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mark-cooperNew Participant
asked in Video, Meetings, Webinar, Rooms, & RingCentral Events
STOP RC from starting a web browser when I click on a mtg from an outlook calendar entry?

How can I STOP Ring Central from starting a web browser when I click on a meeting from an outlook calendar entry? Certainly an annoyance when I have 3-4 meetings a day. it just clutters up my screen. Any assistance would be appreciated. Mark

16690
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scottguestNew Participant
asked in Video, Meetings, Webinar, Rooms, & RingCentral Events
Idea for What Appears in Upcoming Meetings in Video Section

Hello, I have an idea about what to display in the Video section of Ringcentral under "Upcoming Meetings". A lot of people use Outlook for reminders and not necessarily appointments. Some of our staff get annoyed by the notification in RingCentral as well as Outlook when they have this happen. Maybe an option could be made to only have appointment appear in "Upcoming Meetings" if a link is included in the "Location" section of the Calendar invite in Outlook. Just a thought, but would be interested in people's thoughts. Have a great day!

1130
BeckyH
Community Manager
E
esorrellsNew Participant
asked in Video, Meetings, Webinar, Rooms, & RingCentral Events
Why can't I find the video service in my settings?

My upcoming meetings won't show up and I followed the instructions on the Help/Support site and went through the steps and couldn't find the Video Service. I just have a "video settings" feature but nothing about service. What am I doing wrong?

1960
BeckyH
Community Manager

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