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Video, Meetings, Webinar, Rooms, & RingCentral Events

Video, Meetings, Webinar, Rooms, & RingCentral Events

Ask your questions about RingEX Video Meetings, Rooms, and RingCentral Events here!

571 Questions
1,250 Replies

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571 Questions

Most replies

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Newest first

sarahsimsNew Participant

asked in Video, Meetings, Webinar, Rooms, & RingCentral Events

Can I join a video meeting with only speakers and no microphone?

Pretty much the title. I have some users that need to join RC meetings, but they’re on desktops that only have speakers and no microphones. They just need to listen to the meetings, it’s sort of a group update kind of thing, but it looks like RC won’t let them join their speakers if they don’t have a mic. Is there any way to enable this apart from them having to dial in?

324

14 hours ago

wfooteNew Participant

asked in Video, Meetings, Webinar, Rooms, & RingCentral Events

Changing a meetings Presenter

A user asked me this. I am not sure if we are speaking the same terms, but he asked, “If I initiate a Ring video meeting, can I make someone else the presenter?” I can’t find anything related to this. He did state that you can do this in Teams.

173

4 days ago

dpa5923New Participant

asked in Video, Meetings, Webinar, Rooms, & RingCentral Events

Download Recent Webinar (12/11/24)

Good morning, I attended the webinar yesterday (December 11, 2024) but am hoping I would be able to download a video of the same. A lot of info was passed and I would like to review it again.

1 month ago

dcarlsonNew Participant

asked in Video, Meetings, Webinar, Rooms, & RingCentral Events

Create Shareable Recording Link

Is it possible to create a link to a recorded meeting from RCV, instead of just sharing to tenant members directly? In Meetings, this was possible, but it would appear this functionality doesn't exist in RCV yet. Thanks!

2583

1 month ago

mitchmyersNew Participant

asked in Video, Meetings, Webinar, Rooms, & RingCentral Events

RC Meeting volume is low on bluetooth headphones

Environment - Dell XPS17; Windows 11 Pro; RC Version Desktop: 24.4.2012.12812 Windows (x64) Airpod Pro 2When connecting to a meeting using bluetooth / airpods, volume is low. Other audio in windows is fine. Youtube, Sounds in Control Panel, Zoom Meetings; etc - volume level is normal - RC Meetings is low. RC Meeting Sound Volume 100.

100

1 month ago

kvhollingsworthNew Participant

asked in Video, Meetings, Webinar, Rooms, & RingCentral Events

Meeting Recording Delay

My company has a morning meeting everyday that is always recorded on Ring. I do not attend this meeting, but I do listen to the recording as soon as I can. I go into my RingAdmin site and search all meeting recordings but there is always a fairly substantial delay before the meeting recording shows up...like multiple hours. Any idea why there is such a huge delay? The meetings are only about 30 mins so I doubt it has anything to do with downloading size, etc.

121

1 month ago

trevor-mNew Participant

asked in Video, Meetings, Webinar, Rooms, & RingCentral Events

Chrome extension no longer able to create new RingCentral Meeting from Google Calendar event.

The Chrome extension used to work wonderfully for creating new RingCentral Meetings from right within Google Calendar, but as of late last week, the option to create a new meeting has simply disappeared - I now only have the option to "Add Google Meet video conferencing".I opened a case with RingCentral support (10754179), and was told that this was a result of a recent update on their end, but was told to post something here as well.I'm running Chrome version 83.0.4103.61, RingCentral Meetings version 19.4.152079.0420, and the RingCentral Chrome extension version 4.2.10 (all the most up-to-date versions that are available to me).Software updates, removing and re-adding the extension, refreshing pages, etc. don't do the trick.

2935

2 months ago

urielmxParticipating Frequently

asked in Video, Meetings, Webinar, Rooms, & RingCentral Events

Free accounts to test rcvideo in prod are not working?

I’m trying to test rcvideo in prod but it seems my regular account does not have access to rcvideo:Sorry, you currently don't have permission to access this service. Contact your administrator to change permissions. And free accounts are not constantly disabled:Sorry, access to this account is disabled. Please contact your company admin. If you're the company admin, call support at +1 (888) 8984591. How can I enable an account for testing?

152

2 months ago

Tim PPNew Participant

asked in Video, Meetings, Webinar, Rooms, & RingCentral Events

About the free account, the duration of the meeting

I signed up for a ringcentral video pro account today and the website shows the meeting as unlimited, but they actually disconnect automatically after 50 minutes or so. I'm wondering if there is no time limit on meetings initiated by accounts registered before 2022?

2 months ago

dcolantuonoNew Participant

asked in Video, Meetings, Webinar, Rooms, & RingCentral Events

Webinar icon

How do I remove the webinar icon from user settings?

2 months ago

amanda-2New Participant

asked in Video, Meetings, Webinar, Rooms, & RingCentral Events

WEBINAR

Where can I find the link for the webinar given today 10/22/2024 at 1pm?

141

2 months ago

debra-killianNew Member

asked in Video, Meetings, Webinar, Rooms, & RingCentral Events

Video Meetings

How long can I hold a video meeting without timing out?

241

3 months ago

Cassandra - NWSNew Participant

asked in Video, Meetings, Webinar, Rooms, & RingCentral Events

Google

Will we be able to connect Ring’s Video Meetings to Google Calendar in the no so far off future? We are Google Workspace users. Love what you’re doing with Ring--thank you!!

3 months ago

qlockett324New Participant

asked in Video, Meetings, Webinar, Rooms, & RingCentral Events

Poly Studio x52 RingCentral Rooms

Recently set up Poly Studio x52, the device works great for a few days and then the mic and camera go offline. RingCentral app doesn't see the mic or camera on Admin portal. I have opened a ticket with HP and sent them logs however, I wonder if anyone on here has had the issue. The device works with other platforms just fine. (I.E. Zoom and Teams)Room System version 24.2.30 (Studio x52)Room Controller version 24.2.35 (Poly TC10)

1047

4 months ago

daniel-zieglerNew Participant

asked in Video, Meetings, Webinar, Rooms, & RingCentral Events

Unable to Start or Join meeting - MacBook Pro M3

Hi,I am running into an issue where I am unable to start or join a meeting on my new MacBook Pro M3. When I click Join Meeting or Start Meeting, the message pops up saying 'joining' or 'starting', but then just hangs - the meeting window does not open.I have deleted and reinstalled the app, shut down and restarted the MacBook, and have tried to change setting to use RingCentral Video rather than RingCentral Meetings - but nothing has worked.Has anyone experienced similar on a Mac and have any information?

1760

9 months ago

vjhaNew Participant

asked in Video, Meetings, Webinar, Rooms, & RingCentral Events

Weird pop-ups during meetings

I just switched to a new MAC, and the weirdest pop-ups just start showing up in my meetings without me pressing anything. Thumbs-up, balloons, etc. I have special effects turned off and never pressed a reaction. What is this, and how can I make it stop? I use Ring Central for meetings all the time, and this is really strange.

1410

10 months ago

pauldobbsParticipating Frequently

asked in Video, Meetings, Webinar, Rooms, & RingCentral Events

Why did you remove Meeting Polls (NOT webinar)

It wasn't great, but there use to be a way to make a poll for Ring Central meetings in your account ahead of the meeting. Unlike others (Zoom, 8x8, Teams, Webex) where you can create a poll in a meeting on the fly. Now that function seems to be completely gone. No warning. I see however, Ring promoting very hard, its new Webinar mode which has a polling function. Now I see why our new price offer was lower - because Ring intends to recoup that per-user video license decrease with other fees in Webinars to get the features we use to get? There were no warnings in the product update e-mails I get to say this was going to be stripped away. Nor do Webinars meet our need - we do MEETINGS, not webinars, and we use polls in meetings with our clients and our staff. Please explain why you made this change, and if you indeed to repair and restore this function that we paid for.

580

11 months ago

stephanNew Participant

asked in Video, Meetings, Webinar, Rooms, & RingCentral Events

Scheduled Meeting does not appear on Video Meetings page

Running Desktop App version 23.1.22.6903. My RingCentral is connected to a google calendar. I follow the steps to schedule a video meeting for tomorrow at 6pm. I choose to use the copy paste method of inviting attendees and click on schedule the meeting. The message tells me that the video meeting is successfully scheduled, however the meeting does not appear in the Upcoming meetings area.How do I get this functionality to work correctly ?

3570

1 year ago

mark-cooperNew Participant

asked in Video, Meetings, Webinar, Rooms, & RingCentral Events

STOP RC from starting a web browser when I click on a mtg from an outlook calendar entry?

How can I STOP Ring Central from starting a web browser when I click on a meeting from an outlook calendar entry? Certainly an annoyance when I have 3-4 meetings a day. it just clutters up my screen. Any assistance would be appreciated. Mark

16440

1 year ago

scottguestNew Participant

asked in Video, Meetings, Webinar, Rooms, & RingCentral Events

Idea for What Appears in Upcoming Meetings in Video Section

Hello,I have an idea about what to display in the Video section of Ringcentral under "Upcoming Meetings".A lot of people use Outlook for reminders and not necessarily appointments. Some of our staff get annoyed by the notification in RingCentral as well as Outlook when they have this happen.Maybe an option could be made to only have appointment appear in "Upcoming Meetings" if a link is included in the "Location" section of the Calendar invite in Outlook.Just a thought, but would be interested in people's thoughts.Have a great day!

1110

1 year ago

esorrellsNew Participant

asked in Video, Meetings, Webinar, Rooms, & RingCentral Events

Why can't I find the video service in my settings?

My upcoming meetings won't show up and I followed the instructions on the Help/Support site and went through the steps and couldn't find the Video Service. I just have a "video settings" feature but nothing about service. What am I doing wrong?

1720

1 year ago

jwestonNew Participant

asked in Video, Meetings, Webinar, Rooms, & RingCentral Events

scheduling a meeting through desktop ringcentral app via microsoft outlook

I have been using RingCentral app on my desktop to schedule meetings for years now. Recently, when i click "schedule" after inputing info on the ring central app it takes me to microsoft 365 outlook.live webpage. Before, it would always go directly to my outlook app on my computer and generate an email to add attendees too. Not sure what changed or why. any help would be much appreciated.

2420

1 year ago

alex12345Employee

asked in Video, Meetings, Webinar, Rooms, & RingCentral Events

Is it possible to have projector that has a phone for presentations meeting rooms be moved to Ring Central portal

Is it possible to have the projector that has a phone for presentations in meeting rooms moved to RingCentral portal

1080

1 year ago

allenhainseyNew Participant

asked in Video, Meetings, Webinar, Rooms, & RingCentral Events

RC Video Quality Issues

We are having issues using the RC desktop in RC video meetings. The picture quality will freeze or drop, and it is near impossible to use it. If we go to a Teams meeting in the same environment with the same user and device, we have no issues. It appears as though RC bandwidth is 5-6 mbs while Teams is less than 3 mbs. This is not a bandwitdth issue as we are not close to capacity on our internet connection. We also increased our QoS to RC recommended numbers with no change. Is there any settings in the app to help with this or compress video?

2730

1 year ago

arlettashenfeldNew Participant

asked in Video, Meetings, Webinar, Rooms, & RingCentral Events

Become host of meeting if original host can't join

Please bear with me if I ramble. We recently migrated to Ring Central MVP from Mitel. For video meetings we used a Zoom pro account, and we're evaluating RC's video meeting function to see if we need/want to renew the Zoom account. So far there are two issues I noted but didn't know if there was a work-around for it. I'll post the 2nd question in another post.We have a small office (2 people) and share the Zoom pro account. So, even if the meeting was arranged by the boss, I could log in as him and host. This came in handy over the past year as he had serious medical issues that required hospitalization, and I could just step in and be him. In RingCentral, from what I see, the only way I would have access to the meeting is if he had invited me to begin with (there are some meetings we both attend, and some only he attends and I'm not copied on the invitation). Could I become host of the meeting if I followed the link and he couldn't attend? Would he need to invi

1690

1 year ago

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