Does RC offer direct dial video FaceTime-like calls? Skype used to offer it, Teams does not. I am trying to set up a system to establish video calls with our remote offices. Any suggestions?
Hi
The feature you're looking for is called RingCentral Video, and it's built right into your RingCentral app. It's a quick, unscheduled way to initiate a video call directly with a single person or a small group, similar to what you've described.
You can start a direct video call with any of your internal colleagues who also use the RingCentral app. It's a one-on-one video conversation that doesn't require a meeting link or an appointment.
Open your RingCentral App (on desktop or web).
Navigate to the Messages tab.
Find or search for the name of the person you want to call.
Once in a direct message conversation with them, you'll see a video camera icon or a "Start Video" button in the upper-right corner.
Clicking this button will instantly start a video call with that person.
If you are already in an audio call, you can also seamlessly turn it into a video call with a single click.
This is a powerful tool for instantly connecting face-to-face with your remote colleagues, and it's distinct from a scheduled meeting. It's perfect for those quick conversations and check-ins.
For more detailed instructions, you can refer to this RingCentral Support article:
I hope this helps you get your remote offices connected!
Thank you very much for the information. It is very helpful.
Maybe you or someone else can help me further. We need to establish a video call from our remote offices to provide face-to-face customer service and support. Is there a way to set this up with a one-button method to establish a call?
I can leave the desktop app running on a tablet or computer. This needs to be a simple so a customer can call in if they need help
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