Phone

Currently working from home and my job is to answer incoming calls from clients who call our main line and other extensions, however, my APP does not go off when someone calls. When I look in the app, however, it will show the call came in or have a missed call. I checked all my settings on my phone and desktop app and they are set correctly. 

I have park locations setup. When I put a caller on park it will return the caller to the rep that put him there in 5 minutes. Is there a setting somewhere that will allow me to extend that time? 

Half of my fleet are experiencing dropped calls while talking to customers. We have confirmed there are no outages in the area. Once the call drops the phone reboots. Is anyone else experiencing this?

On the RC App, we noticed the ability to download the summary/notes of a phone call, but no way to download the actual transcript. Also, when logging into RC via browser as a super admin, we can download all the audio recordings, but cannot download transcripts or summaries.How can we download the actual transcript on the mobile app? How can we download the transcript AND/OR the summary through the browser as super admin?

Hello there, I have an opportunity to buy 4 Grandstream GSC3506 SIP, seeing as I can’t get paging working on some of the phones in our stores (oh boy how I’ve tried), Yealink if provisioned through RC work, if RC can’t provision them for me, Paging doesn't work or i’m missing something. As for the remaining phones, Grandstream GXP2160, I figured paging is a lost cause on these as they are old and there is ZERO provisioning from RC for them.Unless someone can give me some insight on where to start with the paging setting up the un-provisioned phones Anyways are these speakers compatible with RingCentral? I looked high and low and cannot find an answer.  Thanks a million for the help :)

Good afternoon.We’ve been using RingCentral for over a year now. We’ve noticed after pushing many users to use the RingCentral mobile app on either iOS or Android...updates made to the Company Directory in RingCentral never update in the mobile app.As an example, we had a user move from the HR Department to the General Manager’s office some months ago. Her information was updated in the Admin Portal through our connection to AD. But no one’s mobile apps have her new extension, title, or department.Clearing cache in the RingCentral app settings didn’t do anything for my Android phone. The only fix that has worked is to sign out of the RingCentral app and sign back in.I can create a web support ticket if needed.

Over the last few weeks, our company has been having small little "blips" on our Polycom VVX500 devices. During these blips, company-wide an error is thrown on our Polycom saying "Line Unregistered" and we are unable to make or receive calls. These blips last for about 30 seconds, and then things go back to normal on their own. My laptop is connected to the internet via ethernet, straight from the Polycom device. And during these 30 second blips, our network does not go down, and I am still able to ping out to Google's DNS with no issue.I checked the logs on my Polycom's GUI, and see the following coinciding with whenever these blips happen:0419025151|sip |5|00|SSL_get_error nLen -1 errno 110 nError 5 = (0)error:00000000:lib(0):func(0):reason(0)0419025151|sip |4|00|TLS Listen Thread Exit0419025151|cfg |5|00|Prm|Array parameter key.x.function.prim index 324 is out of range0419025236|sip |4|00|[TLS] Server Certificate Common Name 'sip421-121.ringcentr

I already walked thru a help chat 2 weeks ago on this issue and it is still happening.  My desk phone rings, i pick it up to answer and it keeps ringing, will never allow me to take the call, then goes to the computer app,  then the app on my cell phone.  I want to only use my desk phone when I’m in office and use the computer app or my cell when I am working remote.  This should be as simple as the press of a button to use my desk phone when I am in office and it’s not.  Any tips for this constantly annoying issue?

When I get a call from a call queue if I click "Ignore Call" on my desktop app the Incoming Call screen goes away and then pops right back up a few seconds later. Same thing on the phone app. Using an Android phone if I decline a call, it goes away for a second then just comes right back up. This is extremely annoying. Please look into fixing it. If I ignore a call, I want it ignored. I don't care if it's in a queue and nobody else is answering. If I'm busy, I'm busy.

I am a RingCentral partner and have several clients that are reporting that random phones will report no service and then reconnect. There is no rhyme or reason behind this. We have unassigned the desk phones and reassigned them and that has fixed the issue for some but not all.  As this is happening to several of my clients thar are in different areas and different internet providers and that it is random phones and not all phones we can not find what is causing this issue. All network requirements are met. 

We would like to modify the default “AI is taking notes” to include a disclaimer. Is this something that we can modify?

When a voicemail is left, it’s accessible in the Admin Portal and received as an email notification, but not in the RingCentral App. How can we access voicemail in the app, and, Can multiple users see the voicemail, and, If one user listens to the voicemail, will it mark it as “read” for all other users?

Ordered the phone directly from RC, Yealink -T34U, have followed every direction, every troubleshoot, multiple reboots and factory resets. It won’t get online. It is registered to our account, to a phone number and extension, and provisioned. There is genuinely no reason why it shouldn’t connect.

How do i use the phone numbers and contact people? When will the phone arrive? 

When I answer the phone, it now has a recording that prompts me to press 1 to answer. I looked at older answers but my system does not have the toggle to turn it off in the incoming calls section or anywhere else in the system. Any other options?

More than once when adding a license, the Service API deletes all number in inventory.  This only started recently (noticed this in July and again in August) as we have had numbers in inventory for years. Here is a sample of the audit log with numbers redacted:08/27/2026 1:29 PM Service API Company Phone System > Phone Numbers > All Numbers Deleted (***) ***-0317 08/27/2026 1:29 PM Service API Company Phone System > Phone Numbers > All Numbers Deleted (***) ***-0315 08/27/2026 1:29 PM Service API Company Billing > License Purchases Purchased 1 x Office Licenses - Domestic Digital Line Unlimited Licenses  

I have a user whose RC Phone App (24.3.0.47527) is stuck on RingOut. I have tried everything, including deleting the entire account and re-creating it. Still stuck on RingOut. We have lots of users where this isn’t happening, including my own account, it’s just this one new user and I can’t figure it out. 

Randomly some users are not receiving SMS or email notifications.  It has happened to a few employees now without any rhyme or reason.  The employees email/sms are working correctly for everything else.  Our email filter is not blocking anything and the provider is stating they are not seeing the emails hit the server.  The other strange thing is that when I change the email address on their RingCentral account to my test email address the emails still do not come through but when I change my RingCentral account to my test email address they do come through.  The other strange thing is that it “normally” corrects itself the following day without any intervention. I had previously opened a ticket with support but they keep insisting it is something on our end. Has anyone else experienced this? Thank you

My status keeps changing from Available to Invisible even though I am active on the computer. I need it not to do that. This is the new app. Ver 20.3.31.2413 Windows.

When person calls my user from an iphone and then wants to Merge (conference) another call. As soon as they hit Merge, the call to the Ring Deskphone drops immediately. This seems like it could be related to :https://community.ringcentral.com/questions/93312/cannot-merge-calls-iphone-error.htmlThis is super frustrating. I tested this on multiple ios devices with different versions and it happens on all of them. How could this be ? I have never heard of a system in which conferencing calling is effected in this way.

I have a user who is part of a call queue. Her “Accept queue calls” option automatically gets ticked on, on a regular basis. Before it used to happen occasionally but now it appears to be happening more often and throughout the day. Staff rotate on the call queue every day. Her status automatically gets enabled, and she would need to login and have to manually disable the Accept queue calls option regularly. Has anyone experienced something similar / found a solution?

I have an employee that has left the company and I would like to disable their user information (phone number and extension) and replace it with our new employee.  However, when I select the 3 dots under user I receive the following message and are unable to navigate the next steps.This extension is a destination route for the following IVR menu and cannot be disabled. Name Ext. Main Menu 1001

Hello there,Need some help configuring a call flow - I have a new flow. There is a hotline for printer support, after hours it will forward to general support. When it does forward to general support, it is just showing the caller ID calling the support. Is it possible to configure it such that it is showing the original queue (printer support) for the agents in the general support group? I did a quite search about using over-flow, but I cant see that option though.