Phone

I am writing to express my frustration regarding the repeated rejections of my SMS TCR registration. Please Help me on thisThe error is mention below  DCA declined sharing request for campaign CVDYVFA. Rejection Category: CAMPAIGN_DESCRIPTION_OR_ATTRIBUTES. Explanation: Rejection Code 3107: Invalid Campaign Description - The Direct Lending field for the campaign was set to true, but the campaign description, sample messages, or website did not have content about lending.

Please tell me I’m not alone here.My husband and I manage multiple RingCentral accounts for different clients/teams, and the workflow is honestly exhausting, constant logging in and out, multiple browsers open, and way too many “wait, which account am I in?” moments.It feels way more manual than it should be in 2026.Are people really switching accounts like this all day, or is there a better workflow/tool I’m missing?

I work at an accounting office and recently my outgoing calls to clients are showing up as spam, so they don’t answer. We are a legitimate business, and our clients want to answer our calls. How can I change this?I saw a similar inquiry on another thread, but the article linked in the response was unavailable.

Hi Everyone, We currently record all calls that come in through our tech support queue. We’d also like to record calls for the members of that queue (inbound/outbound) that are over 5 minutes in length (i.e. calls that from outside the queue). Is there a way to set a lower time-bound for recordings? Or maybe an automation to delete recordings below the cut-off?

When I get a call from a call queue if I click "Ignore Call" on my desktop app the Incoming Call screen goes away and then pops right back up a few seconds later. Same thing on the phone app. Using an Android phone if I decline a call, it goes away for a second then just comes right back up. This is extremely annoying. Please look into fixing it. If I ignore a call, I want it ignored. I don't care if it's in a queue and nobody else is answering. If I'm busy, I'm busy.

End user currently uses RC Phone in order to maintain a log of text messages sent to clients.  How do I move the cache from the current end of life laptop to the new laptop?

Incoming calls are going to voice mail and those get sent to my cell phone, I need the calls to go to my cell phone.About half of the incoming calls hang up when asked to leave a message, and Im losing potential business. Rich P

I haven’t found a way to do this so I was curious if it was possible. I realize the easy answer is to get rid of the physical fax machine but a couple of our department managers are fighting that option for now. Has anyone ever set up something similiar successfully? 

Calls come in to a Call Queue for example SUPPORT. Agents see ‘incoming call for SUPPORT’We have a second queue called EXECS that is set to forward all calls to SUPPORTBut the agents in the SUPPORT queue need to know the call is intend for EXECS and answer accordingly.But it doesn’t - every call displays ‘incoming call for SUPPORT’In a previous life (Teams) I seem to remember a setting called ‘preserve call forward header’ or similar, or maybe something to do with P-Assert?Help.

I recently received a text message soliciting me to apply for a job. How do I block the number(s) and report them as spam. The directions in help do not work. The three ellipses did not contain a Block or Block & Report Spam option. 

Hi! New-ish user here. It looks like folders can be created for “Messages” but not “Texts’ in the app. This would be helpful to organize SMS texts...for example, when a text message has been actioned so you want to move it out of the main display, but need to reference it later. The app we used previously, Texting Ninja, had an “Archive” function that did this (not to be confused with RC’s Archive function). Is there any way to accomplish this type of folder organization for texts? Is it a roadmap item? Thanks! 

We have it set up so one of our user can pick up calls from a few other individuals. Permissions are enabled and the “ring my phone when any user I am monitoring rings” is turned ON. This setup works great for us except for when one of the users does a warm transfer, the user that is monitoring them sees the call come across as if it were a new incoming call. How do we distinguish the difference between incoming calls and transfers when monitoring calls?We have Poly phones.

We want to be able to select differet outgoing numbers for different types of calls. Need an easy way to select at phone. We used to use a dial prefix (ie- 7, 8, 9) to select. 

Is there a way once a call is successfully forwarded to an external number for RingCentral to “drop/end” the call on its end?Once our call is forwarded, it’s handled by a different phone system. And RingCentral recording the calls and/or keeping on the line is redundant and costing extra money. Thanks,Nicole

How can I add a contact number to my company list for everyone in the organization to see?Currently the only numbers in the company contacts are internal employees with numbers.We need to add numbers that are external to our own.

I would like to limit callers allowed in queue to less than 5 callers which is the lowest option in the drop down menu. I have 4 phones/users set to ring simultaneously for our restaurant but only want 2 of my staff at most to be tied up on the phones at the same time.

While using the RingCentral app on an iPad, a separate popup will appear if I try to perform a conference call. This is particularly annoying because the popup does NOT include the button to merge the calls together. The popup also does not allow me to move/drag & drop the popup window out of the way to access the ringcentral app running in the background, which does have the button to merge the calls. It is essentially a virtual barrier blocking the buttons.  This is also troubling because I can no longer multi-task and access the ring central app to consult a text message. This unnecessary popup just takes up half the screen and cannot be moved out of the way. It is extremely harmful for productivity and operations as I cannot perform basic functions due to that pop-up window. 

We have Teams Presence sync enabled.  It’s been noted that some calls will still come through when DND is enabled on the phone. While MS Teams will sync the status of the phone and show “Do not disturb” in Teams, the phone status will change to “Available” when Teams is inactive and its status changes to “Away.”  This happens repeatedly during webinars when you may be viewing a lengthy presentation.  Basically, every 5 minutes, Teams status changes to “Away” and DND on the phone changes to available until you move your cursor, begin typing, etc. on your computer.  Is this expected behavior for Teams to be able to turn off DND on the RingCentral phone and become available when Teams is in a state of “Away?”

I'm Using Ring Central Number for the Past 7 years. In these recent days I have observed that when ever I call a person they are not taking my calls and have informed me that my number reflecting as Spam Caller or Likely Sales. How should I resolve this issue.

The Latest office update for outlook classic (v2601) breaks outlook contact integration with RC Phone.If I roll back to the previous version of office it works again.When you go into the settings it is greyed out: 

How long does it typically take? I''ve added numbers and they have been sitting in Setup in Progress for 3 days. I have others that were ready almost immediately.

We have discovered a peculiar problem that has begun occuring after upgrading our VDI environment to Horizon 2512. We have previously been using Horizon Clients 2503, and 2506 without any incident. However, since the upgrade to 2512 and when using RTAV for our audio devices (NOT THE RINGCENTRAL PROVIDED VDI PLUGINS), both RingEX and RingCX crash the VDI connection when calls are established, or the agent changes their status in CX. We have no problems with any other audio applications. And we also don’t have any issues for users using Windows or MacOS clients.To be clear, this issue definitely sounds like a problem with Omnissa’s Horizon Client 2512 for Linux. However, I can’t ignore the fact that this behavior only occurs when we are using RingCentral apps.I am looking to see if there are any other Horizon 2512 customers who are using the Linux client with their Ring Central environment?