Voicemails not showing up from days ago

2 replies
91 views

We check our voice mail thorughout the day and right before closing. It will tell us we have not messages. Then the next day we will check it and it will tell us we have a message from days ago. It happened today. It showed a message on the phone and when we checked it was from last friday when the customer left the message. This is something that can cause an issue due to them thinking we are not calling them back.

B

Bankerguy

Author

The First Step

@Mary-Community_Moderator

Mary-Community_Moderator

Community Manager

Hi @Bankerguy,

To help figure out why these messages aren't showing up right away, could you share a few quick details about your setup?

Device & App: Are you checking messages using physical desk phones, the RingCentral Desktop/Mobile App, or the Web App?
Voicemail Location: Is this voicemail box assigned to an individual user extension, or is it a shared mailbox (such as a Call Queue, Message-Only extension, or Group extension)?
Email Notifications: Do you have email notifications turned on for voicemails? If yes, are those emails also arriving late, or do they arrive instantly when the voicemail is left?
Transcription: Is Voicemail-to-Text (transcription) enabled on this mailbox?

Once we know a bit more about how your voicemails are set up and accessed, we can narrow down whether this is a device sync issue, a queue routing setup, or something technical for our support team to investigate!

Sign up

Login with SSO

Login to the community

Login with SSO