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Admin Portal & Account Management

Questions about billing, user management, and more? Ask away!

  • 673 Questions
  • 1,200 Replies
673 Questions
D
DrMcGNew Participant
asked in Admin Portal & Account Management
Blocking Spam Area Code

I am receiving Spam calls from area code 806 and 737 (Texas) Multiple times in a day.  They call, goes to my voicemail, and record nothing (leave no message ) but stay silent for 10-15 minutes at a time.  This is to my Toll-Free number which then of course is eating up my minutes needlessly since they are just calling to perhaps meet a quota or pretend they are “busy” for their work purposes.  I want to block the area codes 737 and 806 as these are not areas that I service anyhow.  I do not want to be charged for “exceeding” my minutes when there isn’t even a real conversation or message that is being left.  If I cannot block an entire area code (blocking one specific number will not work as they randomly call from another random number just a couple minutes later, but seemingly area codes 806 and 7373 seem compromised), then can I make my voicemail drop a call or stop recording after a minute or two of silence (no message being left) so that my toll free minutes are not being wasted u

71
C
Employee
15 hours ago
S
scott group 010New Participant
posted in Admin Portal & Account Management
over 2 months of waiting for port over

Ring Central keeps asking the winning compmany the same questions over and over and then rejects them. this has gone on for over 2 months. i will contact the BBB and tell everyone what kind of business you have, the winning number has sent me proof of tevtyyhing Ring Central is doing to keep customres, they just want people to keep paying them. i dont have toimeto go through this 3-4 times a week, 

71
C
Employee
18 hours ago
S
Shinyview CleaningNew Participant
asked in Admin Portal & Account Management
Porting my number

Hello everyone, I’ve tried many times to complete the TCR, but it keeps getting denied.I’d like to know how to request the porting of my number from RingCentral to another company.Can I do it through the website?Can I request it by email?Could you help me?

585
S
1 day ago
S
Staci62496588028New Participant
asked in Admin Portal & Account Management
Caller ID shows spam risk

We have a couple users (Danica and Melody), who's caller ID shows "possible spam risk" to the person they are calling.

866115
R
2 days ago
H
handyappNew Participant
asked in Admin Portal & Account Management
TCR Registration Process Failure

Does anyone else feel that RingCentral has fallen short in supporting TCR registrations? As a customer for over 10 years, it’s disappointing to see how poorly they’re handling the process. Our registration has been declined more than 10 times, each time with a new issue, instead of addressing everything at once. We’ve already submitted a cancellation request because if we’re paying an annual fee and they can’t provide proper support, what’s the point of staying?

767
Mary-Community_Moderator
Community Manager
3 days ago
L
lpark9995New Participant
asked in Admin Portal & Account Management
State by state recording consent

How do you handle state by state recording consent in RC?

60
L
3 days ago
H
handyappNew Participant
asked in Admin Portal & Account Management
TCR $20 fee

How many people have been charged repeated fee for the TCR registration of $20 + tax?I just came to discover that RingCentral can’t do this, if they aren’t listing all reasons for decline in one email. 

111
Mary-Community_Moderator
Community Manager
4 days ago
M
Matthew HirschNew Participant
asked in Admin Portal & Account Management
Service Level dropping when we use "Overide branches - meeting" to meet

We have noticed that when we use the “Override Branches - Meeting” to have department meetings our Service Level drops significantly in the campaign summary by campaign report.We assumed that time when we are in Meeting mode, would not be calculated into the Service Level.   Are we missing something or is there a way to factor out the calls that come in while we are in meetings and cannot take calls?Is there a better way to do this?Thank you.

40
M
7 days ago
Z
ZarthanNew Participant
asked in Admin Portal & Account Management
Polycom VVX 400 Admin Password stops working after provisioning

I have set the admin password prior to provisioning but after provisioning it no longer works on the phone. Provisioning has obviously blocked access to the admin of the phone since the Advanced menu has nothing more than change the password but it does nothing. I would like to log into the web interface and back up the configuration and make changes. The standard passwords do not work. 123, 456, 789 and I have seen 7227 and blank as possibilities. Is there a known password or a place in the admin portal to see one? 

474
Z
8 days ago
R
RodneyDybs Can I add more thatNew Participant
asked in Admin Portal & Account Management
name directory, multiple users sharing the same ext. number

Can I add more that 1 user name for an extension number? We have a use were as several people share 1 number and would like the corporate directory to allow callers to dial by name to any one of the people in a department using the main number as their extension.

173
Joe Cache
8 days ago
S
SoledadBNew Participant
asked in Admin Portal & Account Management
Call Queue Manager

Is there not a way to create a primary Member schedule. I have a phone queue that changes hands daily where one member has Mondays and one answers the phones on Tuesdays and another one on Wednesdays. I’m told that we go in every morning and change the member who accepts queue calls. Is there not a way to create a schedule so that it turns over to the next person on its own?

211
Problem Solver
10 days ago
H
Hoosier85New Participant
asked in Admin Portal & Account Management
How do you cancel a RC account?

Anyone know how to easily cancel a RingCentral account?  I’ve grown tired of their terrible support.  

141
Mary-Community_Moderator
Community Manager
11 days ago
M
MrTomNew Participant
asked in Admin Portal & Account Management
Can't log in as Admin on our Poly Edge E350 phones. How to factory reset then restore?

Logging into the web access page as User works fine with 123. But I can’t log in as Admin with all the combinations I’ve tried. I want to set a VLAN on the phones, but I can’t. I don’t remember setting a password when I got these new and switched phones through the RC Admin Page.How can I factory reset these phones to get 456 back, then restore the settings back (provisioning) for each user? Some users have custom names for each line, so I’d like to get those back.Thanks

747
R
15 days ago
M
Mr GNew Participant
asked in Admin Portal & Account Management
HELP

This is my 1st use of Ring central I find it impossible to navigate .  There does not appear to be a telehone number to speak to someone either. I stumble aound on the RingCentral sing in page but can not figure out  incoming call rings on my three extenstions.    I can log into my account but I can never find the “ Admin Portal”    Any Help out there?  I almost feel it would be best to find another VOIP company.   thoughts?  

171
Mary-Community_Moderator
Community Manager
23 days ago
Q
Quietly DiscerningNew Participant
posted in Admin Portal & Account Management
Reporting Fraudulent Account

I want to report this person who is impersonating Christine Marinelli of Englewood Health (see snapshot below). I have been offered a job for which I did not apply and did get confirmation from Englewood Health that this is indeed a fake job.There are two others I want you to be aware of and while I did not receive any communication from them, I found they are offering fake jobs as well (because they are using the exact same questionnaire content):Inozyme Pharma (here’s their questionnaire: https://form.jotform.com/242253491210143)Structure Therapeutics (here’s their questionnaire: https://form.jotform.com/241986463379069)Englewood Health (here’s their questionnaire: https://form.jotform.com/243263341376152) - this is the link that was sent to me through https://app.ringcentral.com/messages/1475199279106 - the other two I discovered.  

131
Mary-Community_Moderator
Community Manager
25 days ago
D
dcolantuonoNew Participant
asked in Admin Portal & Account Management
Single Sign On

We use RingEX and RingCX.  If I turn on SSO via the EX admin portal, will that also enable SSO for CX?

121
Mary-Community_Moderator
Community Manager
25 days ago
A
AlyobrNew Participant
asked in Admin Portal & Account Management
Custom Auto Reception message not working

Hi All, Wondering if someone can help. I have spent two hours on hold trying to get tech support to assist but can't get through. I set up a custom Auto Reception Greeting Message and have followed all the instructions on the how-to guides but it still doesn't work. 

121
Mary-Community_Moderator
Community Manager
25 days ago
K
Kellyf02New Participant
asked in Admin Portal & Account Management
Forwarded call and now we are unable to call extension to extension to that user

We forwarded another user calls in another office location to my direct number. We can no longer call this user. We receive a recorded message that “sorry, we are unable to connect at this time”. Is there a setting we are missing to be to still call this user internally? 

515
Mary-Community_Moderator
Community Manager
28 days ago
S
suzanne-urashNew Participant
asked in Admin Portal & Account Management
View all blocked numbers

Is there a way to view a list of ALL of my blocked calls in the super admin portal? I only see a list of 8 blocked numbers. Also, is there a way to change the message to blocked numbers to a custom message? I don't like the options that RC currently shows (it needs to be specific that this number has been rejected, not that i don't accept numbers from the area code...stupid).

20206
Mary-Community_Moderator
Community Manager
1 month ago
M
mike-21New Participant
asked in Admin Portal & Account Management
Cant login on new computer

Trying to login on a new computer but getting this message. “This redirect failed because URL blocked. Please contact our support.”

181
Mary-Community_Moderator
Community Manager
1 month ago
E
Eren3692517020New Participant
asked in Admin Portal & Account Management
How to set up Lunch Time as afterhours?

Our office closes from 12-1pm and we have a high volume of calls that come in during this time.  The problem with this hour not being identified by RC as afterhours is that it impacts the business analytics reports and individual staff performance reports.  What is a good practice or how to set up this one hour as afterhours, so all the missed inbound calls do not get counted as missed calls? Thanks!

231
Mary-Community_Moderator
Community Manager
1 month ago
L
LindyNew Participant
asked in Admin Portal & Account Management
Cannot create support case. Keep getting error message this past week

Hello team,I having issues try to create a case this past week. I keep getting this error message on multiple browsers.Your chat bot is not helping me with getting in contact with anyone. I’ve been on hold with support phone line for 30 minutes and have not been able to reach someone.

181
BeckyH
Community Manager
1 month ago
N
Nicole WNew Participant
asked in Admin Portal & Account Management
Submitting a Formal Complaint

Does anyone have the information to submit a formal complaint to the company? According to the FCC, there should be information about this on the bill, but of course there isn’t. Here are my specific issues: Faxing works only intermittently, we’ve contacted them NUMEROUS times and get the run around every time, but I’m still paying for this As many others have stated, it is IMPOSSIBLE to reach support.  The phone line has hung up on my multiple times after being on hold.  Chat bot gives you the run-around.  You cannot create a ticket.At this point, I want to submit a formal complaint to the company, and the next step will be directly to the FCC if no resolution.

381
BeckyH
Community Manager
1 month ago
ccupani
ccupaniNew Participant
asked in Admin Portal & Account Management
Is there a RingCentral Professional that can set my entire phone system up properly for us?

Our system has not been right from Day 1. Looking for someone that knows what they are doing.

605
BeckyH
Community Manager
1 month ago
V
VoxTech
asked in Admin Portal & Account Management
It is not possible to open support tickets on RingCentral

Hello everyone, I manage a Unify Office console whose support was initially provided by ATOS Unify. A few days ago, I was informed via email that the pending tickets on the ATOS support email have been closed, and those same tickets have been opened on the RingCentral ticket portal because from that moment on, support would be managed directly by them. However, when I access https://support.ringcentral.com/case.html, I cannot find any tickets except for old ones dated 2022/2023. If I try to create 'a new case' after confirming the contact information (already set) and filling in the required fields 'product', 'category', 'subject', and 'description', it is not possible to click Next; pressing it does nothing.I tried to contact the Italian support number (in English) but after 20 minutes of hold music, I hung up the call. I am not particularly satisfied with the support service.Has anyone had the same problem?

424
V
1 month ago

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