Admin Portal & Account Management

Hello, We are subscribing to an external service for afterhours.  I’ve been going back and forth deciding to add the external transfer to the main afterhours IVR or utilizing the afterhours setting in the Call Queue. Is there any benefit/downfall to either one? Thank you

On the last RingEX Unlocked BYOC was brought up and the question of whether it was available for Japan or Dubai, it could not be answered on the call. Can you confirm if Bring Your Own Carrier is available for RingEX?

When my Avaya J179 phones are provisioned by RingCentral, their Web Administrator Password is getting clobbered.  I don’t know what RingCentral is setting that password to.  I can reset that password to the default 27238 from the phone’s administration menu directly, and then I can login to the phone’s web interface where it prompts me to set a new password, which I can do successfully.  That password works fine until I reboot the phone for any reason, then it gets clobbered again.  This makes it impossible for me to maintain web access to my phones, practically speaking.  Can I find out what password RingCentral’s provisioning is setting for my phone’s Web Administrator access?  Or, can I do something to have RingCentral’s provisioning refrain from clobbering that password?

We just finished Ring Central Implementation. During working hours, the phones ring in Sales Queue however after hours it rings to all 4 production buildings. No one hears in the plants because only the phone rings which is in an unmanned office. I need the phone to ring through paging speakers after hours. How can I accomplish that?A second question is how do I Park a Call and show it parked until answered?Thanks

I have successfully updated our company address, but I am unable to figure out how to update the main contact information for the account in RingCentral.  I have searched on your site and googled how-to’s with no luck of making this update. Please help as soon as possible as the current number on the account will no longer be in use soon since we are closing that plant down.

Hello,We are setting up Ring Central and have a main site with a main phone number and our first ‘sub site’.  We don’t have a phone number for this site and want to1.) Assign a temporary main number to this sub site2.) Then port in our existing main number to replace this temporary numberUnfortunately, going thru all the tutorials, Google searches, etc. hasn’t really helped to sort out how to do this.Thanks in advance for any help!Eric

We have a call queue set to forward to an external number afterhours.  We also have call recording activated in which there is the “this call is being recorded” notification on all inbound calls.  We have been running into an issue when the RingCentral notification is being played at the same time the afterhours service is picking up the call and making their introduction.  Is there a way to control this so that the RingCentral notification is completed before the call is transferred to the afterhours service? Thank you

Hi RingCentral Community,I created a RingCentral account via the mobile app, but I did not link a phone number and did not activate the phone system. I do not have admin portal access, and I cannot see any “Close Account” option in settings.I tried submitting a support request, but I get an error: "Case not submitted." I also tried email and chat support, but no response so far.Please help me delete my account associated with this email:📧 [Your Email Here]This account is not in use and I want to permanently remove it along with any associated data.Thank you!

Does anyone have the information to submit a formal complaint to the company? According to the FCC, there should be information about this on the bill, but of course there isn’t. Here are my specific issues: Faxing works only intermittently, we’ve contacted them NUMEROUS times and get the run around every time, but I’m still paying for this As many others have stated, it is IMPOSSIBLE to reach support.  The phone line has hung up on my multiple times after being on hold.  Chat bot gives you the run-around.  You cannot create a ticket.At this point, I want to submit a formal complaint to the company, and the next step will be directly to the FCC if no resolution.

How do I get new client calls to generate call recordings?

When people call our offices, the voicemail still says 2 ex employees names.  How do I remove them and add myself as one of the people on the list?  I have changed everything to remove them from the phone system.  Their names are no where to be found on the Ring Central app or webpage.

We’ve set up our Archiver to connect to our Box.com account, but I don’t see any setting to indicate where in Box.com the files should be saved, nor do I see anywhere in Box.com that the files are being saved.I do see from the Archive Logs that activities are being saved to Box — we just don’t know where.

I want to create an outbound dialer campaign based upon a report in Excel.  How can I import the customer contact information into Ring to implement the outbound dialer campaign?

Hello, Is there a way to port in numbers without assigning them to extensions but placing them into inventory? Thank you, Susan

I need to configure the extensions of our executives so that they do not receive DID calls, but they can receive them when transferred from the receptionist (or other extension) and they can place outbound calls.  The receptionist runs call interference for them and transfers good calls to their extension.I have tried adding a call rule to forward calls that dial their (required) DID number to our main company number (receptionist). The result is the call cannot be transferred to the executives’ extension.  It circles back to the receptionist.

Hi All,For context, we’ve recently migrated our organisation from Mitel to RingCentral, and our users are utilising the Microsoft Teams plugin.Previously, in the Mitel system, Reception could enable a “Night Mode” to forward calls to a specified location. In that setup, calls were directed to the Reception extension rather than a call queue.In RingCentral, we’ve moved away from direct extensions for Reception and implemented call queues for better control. However, Reception is finding it difficult to forward calls—they currently need to log into the RingCentral portal, which involves multiple steps and is cumbersome.Is there an easier way to allow Reception to forward queue calls without accessing the RingCentral portal?Any assistance would be greatly appreciated.Many thanks,Jacob

Hi All,I’m looking for a better way to configure User Groups so that managers can view analytics for the employees who report directly to them. In some cases, multiple managers need access to the same set of users.Is there an easy way to achieve this, or do I need to create separate User Groups for each manager even though the users are identical? Ideally, I’d like to have a single User Group with multiple managers assigned.Any advice would be greatly appreciated.Many thanks,Jacob

How do I cancel my account and get a prorated refund?

How to set advanced settings after poly e350 phone has been assigned to a user?  The admin password directly on the poly e350 phone as like 456 or 789 but now that does not work.  The phone has been assigned to the user by now web page login nor the direct on phone login to advanced settings fails to work.I really don’t want to have to do a factory reset just to change something like the VLAN id?  It makes no sense to me that the administrative access to the phone is disabled once the phone is assigned to user.  And the admin portal appears to allow no device settings at all, i.e. change the VLAN setting?

Hello - I currently have an Algo 8301 and an Algo 8180.  I have both configured and talking with RingCentral as Paging devices, but can’t seem to get them setup in RingCentral to page when I call and extension.My goal is to have user call an extension, and it to both ring on an extension, and page the warehouse “Supervisors, your have an incoming call”.The Algo is configured to play the file I uploaded to it, but just need help getting RingCentral configured to do what I need it to do.

Hi,I am trying to setup an IVR Menu for the virtual receptionist.  The caller gets greeted and then they can have the option to get routed to the directory, the directions menu, dial the extension, or dial 0 for operator.  I am having issues trying to setup the directions menu.  There are 3 options the caller can choose from, If they are coming from the Madison area, press 1, if they are coming from the Chicago area, press 2, and if they are coming from the Green Bay area, press 3.  Then when they choose a location, they have the option between picking from 2 different warehouses. If going to 2880 N 112th St Location, Press 1.  If going to the 1300 or 1290 Glenview Place Location, press 2.  Then once they choose a warehouse, the next prompt will give them the directions.  Can anyone give me a step by step instruction on how to set this up?  I tried and it gets stuck on 2 and will only give me directions from the Chicago area, then it will only give me the 1300 or 1290 Glenvie

Users are reporting the following error when receiving transcribed voicemail message. Example:Any help is greatly appreciated.  

So I am wanting to create an Alert so that when an agent has been on a call for 10 minutes it will ping them to say they are approaching an extended call and need to start wrapping up or to raise an extended call request.I am unsure on which of the Fields to use under the Agent product to use for the “Alert When”. 

how to schedule first monday of august after August 1 every yearOR THIRD  THURSDAY OF EVERY MONTH

We have a couple users (Danica and Melody), who's caller ID shows "possible spam risk" to the person they are calling.