Admin Portal & Account Management

I keep receiving the error below when I’m setting up a device, please help 

I am using Ringcentral Web version and it logs out after certain period of time without auto-filling password so I have to manually put in password each time and log back in all the time. You should make the site NOT log out until the user choose it to log out.

Je suis une nouvelle cliente depuis 1 mois. Tout fonctionne super bien j'ai eu un super service de la part de mon reprsentant et de la part du soutien technique, etc. Auparavant. J'avais besoin de 3 lignes tlphoniques virtuelles (que j'avais dj achet un autre client prcdent) et que je suis en vente, je voulais que mes clients puissent maintenant changer de choix. directement au service de la clientle pour que je travaille et que 2 devienne directement moi et pour les nouveaux futurs clients a dj t affaire avec moi. il m'a fait un prix 765 $ tx incl. pour l'anne que j'ai acquitt avec ma carte de crdit d ' un seul coup. Puis 1 mois plus tard j'ai reu une facture de 45 $ ?? I am a dclar to a one time to a decay to a decay. Finalement sur moi, un nouveau contrat d'un an sur moi charge un extra de 340 $. et 2 jours plus tard je reois encore une autre facture de 75 $. On m'a expliqu les 2 factures mais je ne les comprends toujours pas vraiment. J'a

I have been trying to port numbers out of Ring Central to our new SIP service for several weeks now. I have provided the correct information as provided to me by Ring Central techs whom I spoke to on the phone after the first port out rejection. The Ring Central techs could not even tell me WHY the porting requests were being denied. I have been in the IT and telecom field for over 50 years and this is by far the most problems i have ever had completing a port out. I am trying one more time and if it is rejected again, I will be filing a formal complaint with both the California Public Utilities Commission (CPUC) and the Federal Communications Commission (FCC)I suggest other Ring Central customers having difficulties porting numbers out do the same.

Hey, I was hacked on Monday June 8th, 2026. I have faxed multiple CCAFs to confirm my identity, I have reached out to my rep, have sent emails to Fraudrespons AND Clientverification and it has been over 48 hours with NO RESPONSE from anyone. Is there anything else I can do/any number I can call to get my account back? I have everything needed to confirm my identity, billing statements, messages with reps, support, everything and my business is losing money everyday and I am really stressing out over this. 

How can I find out who the super admin for our community is? I inherited an account from the person who was previously in my position but it still has their name on my account but every time I call the support office they are requesting this super admin

Is there a widget that will show who the agents are talking to, while in the live dashboard?

Hello, Now that the RingCentral phone app is being retired forcing the use of the RingCentral Desktop app receptionists can no longer share the same RingCentral account due to MFA.  The operating hours of our locations are quite extensive so receptionists work in shifts sharing the same computer and telephone with some employees working at multiple locations.  My current setup is such that there is one RingCentral account associated with the reception desk’s extension for each location to be use by whoever happens to be covering the phones for that day/evening.  Since this scenario will no longer work with the RingCentral Desktop app what options are there? Any suggestions would be appreciated. Thank you

Is there a way in the admin portal to view the teams created by users in our organization?Thank you

It recently came to my attention when I spoke with a manager at RingCentral that they do not offer a spam flag remediation service for their numbers as other similar companies do. We would pay for this extra service as part of our plan if it was available. With this service, RingCentral would monitor numbers and pro-actively negotiate with carriers to remove spam flags. They would also use analytics to discover issues with answer rates. We are a small company and it is very important that we keep our main business line free of spam flags. This service is essential and I’m very surprised that it is not offered.

Can anyone clarify what the billing period is for SMS?  I’m trying to zero in on what we are actually using and what we are paying for.  I was originally told it was from the beginning of the month to the end of the month but the math didn’t match up.  This month I have been taking screenshots of the Usage page for the past several days at different points during the day.  As of last night, 4/29, usage was pulling from my SMS Bundle and “Included SMS Usage” Available was $0.00.  When I went to a screenshot this morning the “Included SMS Usage” had refreshed along with the SMS Bundle. In looking at last month’s invoice the SMS Bundle Start Date was 3/29 with an End Date of 4/28.  If the End Date was 4/28 then why was the usage still being pulled from the SMS Bundle on 4/29 and “Included SMS Usage” still at $0.00 Available. The SMS log is not helpful since it just gives times and dates.

Having trouble assigning delegates, I get a message stating that “You have no assigned delegates. Please contact your administrator for assistance.” But for the delegator, I have gone into Presence, under Permissions and checked the box for the user under “Select users permitted to answer my calls:”Under that delegate, I have checked the box for “Enable me to pick up a monitored line on hold”But going back to the delegator and selecting the Delegates option, it gives the error message above.Am I missing a step here or doing something incorrect?

I have taken over this account from my ex-business partner (I had him legally removed from the company). I must lower costs and have switched to a cheaper cell phone service. From what I understand I still have another year under my contract that I didn’t even realize I had (this was his account, not mine). Is there any way out of this contract without the $1800+ early term fee? I am honestly considering bankruptcy and giving up, but this is a last resort. My business is my lifelong dream, and I don’t want to throw away everything because my ex-business partner is an a$$.Any assistance would be appreciated. Customer service will only offer a change order to lower costs until the end of the contract, in which still needs to be approved. I really can’t afford to keep any monthly bills that are not necessary, or I will have no choice to close. 

I have a message only extension set up already. I previously recorded a custom greeting which worked well but now I need to delete that greeting and use an updated version with new information. When I click to edit the custom message, it only gives me the option to either listen to the current greeting or download it. It doesn’t let me upload or delete. How can I get this old greeting off so I can upload the newly recorded greeting?  These are audio pre-recorded greetings so I am not trying to record these in real time. I just need to be able to add the audio file. 

Please create a feature in the admin portal to block specific numbers from calling all company and user phone numbers, along with SMS/Fax. Currently having to do so user by user is extremely time consuming and put our company at risk when scammers are calling all of our employees hoping one will fall for the scam. These protocols need quickly added and operational.

how do I change the heads up display in a profile. Old employees name keeps showing up

How do we change our 3 phone numbers to all show the phone number of our main number as the user ID Thhis way our customers will know it is us ringing.

is there a way to see all AI notes in a back end analytic view ? exportable via CSV or Excel ?

Hi I have a user that recently married.  I went in the Admin Portal under manage user and change her name and email there.  She has two messages on her phone that she cannot access.  How can I make those available for her?

so the amount that was supposed to be automatically deducted has been returned to us and is now reflected as an outstanding balance. the payment is not going through via direct debt, but when we are trying to change payment on credit card, it is not working to. What should we do?

Hi All,I’m looking for a better way to configure User Groups so that managers can view analytics for the employees who report directly to them. In some cases, multiple managers need access to the same set of users.Is there an easy way to achieve this, or do I need to create separate User Groups for each manager even though the users are identical? Ideally, I’d like to have a single User Group with multiple managers assigned.Any advice would be greatly appreciated.Many thanks,Jacob

I work for corporate with 3 companies, they’re looking for a way to divide up the invoicing per company so that the invoicing is paid per company and not to one central corporate bank account. Is there any way to do this in RingCentral? Or does anyone have a better idea I could use to implement what is being asked? Much appreciated for help provided!

We are planning to perform a bulk import of users into RingCentral and would like clarification on the recommended approach.Currently, there are already 80+ unassigned extensions available in the account. During the bulk import process, should we: Utilize these existing unassigned extensions and map users to them, or Create users directly through the “Users with Extensions” import method, which would generate new extensions?​   ​ Additionally, each user will need to be assigned to a physical device as part of this setup. Please advise if one of the above approaches is better suited when users must be associated with physical desk phones during or after the import process.Please let us know which approach is best practice and if there are any limitations or impacts we should be aware of when using the existing unassigned extensions.Looking forward to your guidance.

We have a call queue set to forward to an external number afterhours.  We also have call recording activated in which there is the “this call is being recorded” notification on all inbound calls.  We have been running into an issue when the RingCentral notification is being played at the same time the afterhours service is picking up the call and making their introduction.  Is there a way to control this so that the RingCentral notification is completed before the call is transferred to the afterhours service? Thank you