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Employee
August 24, 2015
Question

Setup Custom or Holiday Hours : Advanced Rule

  • August 24, 2015
  • 17 replies
  • 8653 views



Advanced Rules can be set for Holidays, Vacations, Sick-days or any other situation where you will need the calls re-routed.  
This can be done for Company Wide or User Holiday Hours.  Here is a simple way to setup your Holiday Hours. 






Select the Specific Date Range, that way you don't have to remember to turn it off when Tuesday morning comes. :-) 



2 Choices:
1) Play Company Greeting: record a custom greeting about your Holiday Hours
2) Bypass greeting to go to extension: select your Message-Only / Announcement-Only Ext to route the calls to.  

 
or

 

Below is the finished product - you will be brought back to the main screen for adding rules

17 replies

New Participant
August 24, 2015
this is a great feature, i only wish the rules could be copied from a global pool...  because my company has multiple offices under the same account, each with different hours, and our IVR options react differently with each option, we assign hours to call queues directly, I can and have assigned custom rules already, but I've needed to create each rule more then 80 times.  simply importing the rule to each queue would be a HUGE bonus!

New Participant
October 13, 2015
The forum topic Schedule Changes in Voice Mail Greetings was closed and merged into this topic but it should not have been. The Advanced Rule discussed here involves scheduling changes to the company-wide auto receptionist greeting. The other topic involves allowing each user to schedule changes for personal voice mail greetings. The two are not the same and the other topic should be reopened.
New Participant
November 3, 2015
are we able to apply the same rule to all users yet?  pull the rules from a central location?  i would love to create the rule only 1 time and apply it to multiple users at once.
New Participant
July 22, 2016
This reply was created from a merged topic originally titled How to setup Multiple Voicemail Greetings for Holiday's and Vacations?. I know we can record an after hours message in addition to our normal message, but how do I record several other sort of messages like a holiday or vacation one so we dont' have to keep rerecording.
New Participant
July 22, 2016
Go to Call Handling & Forwarding and click Advanced.  You can set up one voicemail recording for EACH rule you set up.
New Participant
September 2, 2016
This reply was created from a merged topic originally titled IVR's should be allowed to have Holiday messages.. 1. us
2. web company create phone recordings
3. need to be able to make Holiday messages and schedule them for IVRs 
4. Labor day is monday and i have to wake on holiday and set up this message and then take it off at the end of the day. Not ideal
5. avoid having to do #4 on one's holiday
New Participant
January 5, 2017
This reply was created from a merged topic originally titled Forwarding. How can i set up the attendant to forward to our after hours answering service?  Is that possible?
New Participant
January 25, 2017
This reply was created from a merged topic originally titled Forward Rule for After Hours to extension group. We would like to be able to forward the operator extension to the support group after hours without purchasing the dedicated phone number. Since most of those users are on just their cell phones after hours and their duty schedule changes it isn't possible either to use the ring groups.
The First Step
April 11, 2017
This reply was created from a merged topic originally titled Need to add a Vacation and Holiday tab under Messages & Notifications. We would like to see RC add a Vacation and Holiday tab under Messages & Notifications so users can record custom messages when on vacation or a holiday is approaching.  We would need to be able to schedule these messages for a period of time and then have them shut off automatically
New Participant
November 13, 2017
This reply was created from a merged topic originally titled out of office voicemail. I would like for an "Out of office" voicemail greeting to be available for use without having to re-create the normal voicemail greeting. Perhaps there should be a feature where you can have multiple voicemail greetings available and you can have a check box to choose which one to use at anytime.