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RingEX: Phone, SMS, & Fax

Have questions about RingEX? Ask here for phone, texting, and fax support!

  • 3,845 Questions
  • 8,492 Replies
3845 Questions
Jann Mateo
Community Manager
Jann MateoCommunity Manager
published in RingEX: Phone, SMS, & Fax
Tips & Tricks: Our Team's Favorite RingCentral Desktop App Personlization! 🚀
Tips & Tricks: Our Team's Favorite RingCentral Desktop App Personlization! 🚀

We all know the RingCentral desktop app is a powerful hub for calls, messaging, and meetings! But did you know there are little customizations that can go a long way in boosting your productivity and optimize your work environment.Your RingCentral Community team spends a lot of time on the desktop app! And we figured we could share some behind-the-scenes settings that we use to help you see all the possibilities! Why customize your RingCentral desktop app?Boost Efficiency: Arrange your most-used features for quick access. Reduce Clutter: Hide what you don't need to focus on what matters. Personalize Your Experience: Make the app truly yours with themes and notification preferences. Streamline Workflows: Integrate with other apps you use daily.  Let’s dig in with some RingCentral App customization!Set the Mood with Your App Theme: Whether you're a morning person or a night owl, working in bright sunshine or a dim office, adjusting your app's theme from dark to light can dramatically imp

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Mary-Community_Moderator
Community Manager
Jann Mateo
Community Manager
Jann MateoCommunity Manager
published in RingEX: Phone, SMS, & Fax
Setting up phone numbers to receive text messages

If your team doesn’t need to send SMS or text messages, you can still configure specific phone numbers to receive text messages without completing the TCR registration process. You can set up numbers to receive two-factor authentication codes and other necessary text messages in the Admin Portal. NOTE: If you’d like to change a phone number already linked to a TCR registration to only receive and not send messages, you must first remove that number from the TCR registration. Setup phone number to receive SMS/text messages onlyTo turn the Inbound SMS feature on for phone numbers:Sign in to the Admin Portal. Click the Phone System tab. Go to Business SMS, then click Inbound SMS. Click the button under Select phone numbers to choose the numbers you want to enable for inbound SMS. Click Add numbers in the popup window. You can click Remove if a phone number should stop receiving text messages.NOTE: You can’t remove phone numbers that show Not yet ready or Removal in progress under Status.S

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Mary-Community_Moderator
Community Manager
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Community Manager
Jessica H.Community Manager
published in RingEX: Phone, SMS, & Fax
Your Voice, Our Vision: Join us for a feedback session for the Contact List UI design
Your Voice, Our Vision: Join us for a feedback session for the Contact List UI design

We want your feedback! Our product team is working on a new concept to simplify the user experience when looking up a contact.  We’re excited to invite users to participate in exclusive feedback and user testing focused on our newly designed Contact List UI Improvements. Your insights and experiences are invaluable to us, and we would love to hear from you! Target AudienceMobile users - you use the RingCentral mobile app every day to make your calls, send texts, and team messages 📱 Users using Contact list - you search for contacts before calling, text messaging, or team chatting them  📇What's on the Agenda?Initial interview (30 mins) Follow-up emails to validate design changes Alpha testing (using the concept through the mobile app) Interested?  If you're interested in participating, please RSVP by emailing community.support@ringcentral.com with your account information and users interested in participating.  Our product team will follow up via email with an introduction if chosen t

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Community Manager
Mary-Community_Moderator
Community Manager
Mary-Community_ModeratorCommunity Manager
published in RingEX: Phone, SMS, & Fax
TCR Best Practices Resource

We know TCR can be difficult to navigate, but our TCR team pulled together this TCR best practices deck and we're sharing it here to make sure you have support at your finger tips. TCR SMS - Customer Best Practices   Should you have any questions or need further clarification, please don't hesitate to drop a comment below! 👇

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gacadminNew Participant
posted in RingEX: Phone, SMS, & Fax
Robo Calls Create Extra Expense

My business has used Ring Central for our toll-free number service for many years. In the past few months, we have been getting increasing numbers of robo calls. These calls (with no person on the other end) are answered, and the company greeting is played instructing the caller to push the appropriate extension. The robo caller obviously does not push an extension, and the company greeting plays a second time before disconnecting a process that takes about 2-1/2 minutes. We are now receiving approximately 45 robo calls per day, so that is about 112 toll free minutes we are charged for in one day. We are billed by RingCentral for the additional minutes over our plan. These calls are coming from all different numbers that have the caller ID spoofed. When we have tried to call back some of these numbers, we get some people to answer and they always have no idea about us and didnt make the call. I wondered why would someone take the time to program hundreds of robo calls to just call our

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BeckyH
Community Manager
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SueVNew Participant
asked in RingEX: Phone, SMS, & Fax
Incoming callers are calling but getting blank space. How to bypass greeting.

I need incoming callers to hear the phone ringing.  Then I want the receptionist to answer the ringing phone.  My customers are just getting dead space so they are all hanging up.  I want them to hear the ring, we answer the phone and then transfer to the appropriate extension.  If the receptionist does not answer the phone on the 4th ring then I would like the phone to go to voicemail.  I get everything figured out and then one day it just changes all by itself.

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j.schulteisNew Participant
asked in RingEX: Phone, SMS, & Fax
Spam and robo calls

Just seeing if there is any new information in Ring Central about stopping robo and spam calls. We have some users that just a ton of them even though I toggled on the ‘robo-call’ setting. I know everyone has to deal with this, but just curious if there were any updates. 

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GCC2011New Participant
asked in RingEX: Phone, SMS, & Fax
Tools to count actual segments of a text message

Hi , anyone who can share what tools or site we can use to count actual segment of a text message , though we can see the segment on the exported report we want to first hand check how many characters are in an actual message before our users send them.See sample below.https://messente.com/sms-length-calculator 

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sbruderNew Participant
asked in RingEX: Phone, SMS, & Fax
Is the a way to make groups in the HUD

We have a number of teams , Sales, Marketing, Delivery. I want to have the option to dig down into those teams to transfer a call or to see the status. Is there a way to do this?

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Charlene VozarNew Participant
asked in RingEX: Phone, SMS, & Fax
Using Shokz headset to answer calls

My Shokz headset is not able to answer my Ring calls. I can use the Shokz speaker and microphone when I answer on the computer with my mouse, but not able to use the headset controls to answer.

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Mary-Community_Moderator
Community Manager
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ScreachyFaxSoundNew Participant
asked in RingEX: Phone, SMS, & Fax
Has anyone found a workaround to let call queue members actually ignore calls?

I’m looking for a solution to the issue described here:When I get a call from a call queue if I click "Ignore Call" on my desktop app the Incoming Call screen goes away and then pops right back up a few seconds later.There must be a way to make this happen, right? My idea is to create fake users to put at the end of my fixed order call queue. That way when my actual users have hit ignore, the fake extensions will “ring” one by one until the maximum wait time is reached (so in my case, 3 rings/15 seconds per fake user, 1 minute timeout, I would have 4 fake users so that I can ensure the call never circles back to my actual users). This obviously isn’t an elegant solution and would consume 4 licenses (not cool), has anyone found a better way of making this happen using Ring Central’s existing features?

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marshall-hayesNew Participant
posted in RingEX: Phone, SMS, & Fax
Clicking Ignore Call or Declining the call does not stop the phone from continuing to ring

When I get a call from a call queue if I click "Ignore Call" on my desktop app the Incoming Call screen goes away and then pops right back up a few seconds later. Same thing on the phone app. Using an Android phone if I decline a call, it goes away for a second then just comes right back up. This is extremely annoying. Please look into fixing it. If I ignore a call, I want it ignored. I don't care if it's in a queue and nobody else is answering. If I'm busy, I'm busy.

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mcrowtherNew Participant
asked in RingEX: Phone, SMS, & Fax
RingCentral for Teams Desktop plugin running, but Teams RingCentral embedded application says it's loading

As per title.I've got the MSI latest version installed, and tried with local administrator credentials on the pc, along with regular user, tried running the teams desktop plugin as admin and teams as regular user (then the reverse of that), tried the latest teams versus teams classic (with same admin/non admin or full admin) and in every scenario, this is what's happening:Teams opened and logged in, click on ringcentral embedded app in teamsManually opened ringcentral for teams desktop plugin, appears to be runningGo back to teams and ringcentral embedded app says 'Loading RingCentral desktop plugin...' with no further informationTried checking logs (windows event viewer, rc logs etc) and not sure what exactly is stopping it.Were I to guess, something is stopping the embedded app from 'seeing' that the desktop plugin is running, but I don't know how else to get around that (having already disabled antivirus, windows firewall, etc) with it still not working.A

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DavidSNew Participant
asked in RingEX: Phone, SMS, & Fax
How To Remove Limited Extensions

We have made some changes to our office layout and have removed four boardrooms that previously had Limited Extensions.How do I remove the four Limited Extensions that are no longer required?

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Mary-Community_Moderator
Community Manager
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timjablonskiNew Participant
posted in RingEX: Phone, SMS, & Fax
3-way Merge disconnects callers after Merge to Conference button is pressed

This is a problem in the Softphone App. We are having an issue where our users attempt to make a 3-way call, sometimes called Local Conference, or 3-way Merge, where we are on a call, click to add a user, dial the number using the dial pad, connect successfully to that 3rd number, click on the Merge To Conference button, then both callers are disconnected about 1 second after the merge to conference button is pressed. Is anyone else having this problem or heard of this problem. This is getting very frustrating to diagnose.

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Mary-Community_Moderator
Community Manager
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contact-12New Participant
asked in RingEX: Phone, SMS, & Fax
Auto print incoming faxes

I had RingCentral set up so that when we received a fax it auto printed. I got a new computer with Win 11 Pro, reinstalled RC and now I cannot find an option to auto print. I have consulted with 2 different RC reps, neither of which could figure out what is wrong. One rep I spoke with said on his version RC had that option, so my guess is they took out the auto print feature? I am running 23.3.23.8166 Windows (x64). Any ideas?

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Mary-Community_Moderator
Community Manager
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rrestivoNew Participant
posted in RingEX: Phone, SMS, & Fax
Is SMS encrypted?

How secure is it to send PII across SMS texting?

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Mike Stowe
Community Manager
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oandradeNew Participant
asked in RingEX: Phone, SMS, & Fax
Yealink T54 Phone - Not Ending Call

My desk phone is no longer ending a phone call when I hang the receiver up. The call remains live and I have to manually press the end call button on the phone’s display screen. Has anyone experienced this and how do I fix it? I’ve looked in all of the settings on the phone and in the admin account. Help!

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Mary-Community_Moderator
Community Manager
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communitymgrtxNew Participant
asked in RingEX: Phone, SMS, & Fax
RingCentral opens with call links from Chrome (don't want this)

When I tap a call link in Chrome, RingCentral is opening and making the call. I am using the RingCentral app on my cell phone. Prior to a couple of months ago, call links were opening my native phone app. This is my personal cell phone and RingCentral is for work. I do not want RingCentral opening call links. I have Googled this issue and followed so many instructions. Nothing is correcting this issue. In RingCentral, I turned off the open supported links option (now I have an annoying pop up on the app every time it opens). Suggestions?

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Mary-Community_Moderator
Community Manager
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DrChuckNew Participant
asked in RingEX: Phone, SMS, & Fax
How to send and receive fax on ringcentral

Just getting started with ringcentral and have not been able to send or receive faxes yet.We have 3 main numbers with 2 set as rollover and the third also set as our fax number as used in the past. thanks for any input. Chuck

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Mary-Community_Moderator
Community Manager
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triciatopdoctorNew Participant
asked in RingEX: Phone, SMS, & Fax
Call monitoring - you don't have permission to monitor

Anyone having issues with call monitoring the past few weeks? Nothing has changed on our end and we have correct permissions - we cannot monitor calls. It tells us we don't have permission when we do. It has never been perfect when it comes to monitoring but this is just horrific. Tech support has not been able to help after 3 un-successful calls.

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PhongVu
Community Manager
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ChocolateNew Participant
asked in RingEX: Phone, SMS, & Fax
Yealink W70B base stations requiring reboots every 6-8 weeks

We have 40+ Yealink W70B basestations in use across the business and are finding they all need to be restarted every 6-8 weeks to fix issues with one way audio, static, crackling etc.  The web UI for the basestations doesn’t have a feature to schedule a reboot and RingCentral doesn’t have the ability to remotely trigger it either. Our staff are stubbornly refusing to learn to reboot them before raising tickets about it.  I’ve never encountered this with any other phone system. Is RingCentral aware of the issue, otherwise what can be done to address this?

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Mary-Community_Moderator
Community Manager
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rschweikartNew Participant
asked in RingEX: Phone, SMS, & Fax
Microsoft Teams

Our organization heavily uses Microsoft Teams for calls/meetings. We are in the process of moving to Ringcentral using the Ringcentral App on the same computer as Microsoft Teams. When someone is on a Microsoft Teams call/meeting and receive a Ringcentral call and answers it, the other people on the Teams call/meeting hear the Ringcentral user’s side of the Ringcentral call conversation. It doesn’t put the Microsoft Teams call on hold. How do we get this to not happen?

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Mary-Community_Moderator
Community Manager
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Ad54Participating Frequently
posted in RingEX: Phone, SMS, & Fax
Sent text messages get more delayed throughout the day.

We have TCR approval and the text messages get sent eventually. In the morning text messages get sent right away. Seems it gets more delayed as day goes on. They go through but 5 or 10 or 30 minutes later. There is no sign in the app that anything is wrong the text show as sent. Works fine next morning.Incoming  text comes through right  away at all times. Any help would be appreciated

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Mary-Community_Moderator
Community Manager
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FORT2025New Participant
asked in RingEX: Phone, SMS, & Fax
Calls identified as possible Spam

Customers are telling us when we call them the Caller ID is showing as possible Spam.  How do we fix this?Update - we had one office that was set to a new company number.  We changed it to the site number to eliminate this issue.  The site number was an existing DID transferred in the conversion.

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Mary-Community_Moderator
Community Manager

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