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9 days ago

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RingEX: Phone, SMS, & Fax

RingEX: Phone, SMS, & Fax

Have questions about RingEX? Ask here for phone, texting, and fax support!

3,502 Questions
7,167 Replies

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3502 Questions

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Mary-Community_ModeratorCommunity Manager

published in RingEX: Phone, SMS, & Fax

TCR Best Practices Resource

We know TCR can be difficult to navigate, but our TCR team pulled together this TCR best practices deck and we're sharing it here to make sure you have support at your finger tips. TCR SMS - Customer Best Practices Should you have any questions or need further clarification, please don't hesitate to drop a comment below! 👇

63014

1 month ago

office-27New Participant

asked in RingEX: Phone, SMS, & Fax

Desktop and mobile app simultaneously?

We are new to the system and are only using the mobile app. One extension wants to have a desktop phone because their cell phone sound quality is not good. Once a desktop phone is in use, can the mobile app still be used for the same extension?

6282

7 hours ago

albert-waiteNew Participant

asked in RingEX: Phone, SMS, & Fax

How does a company get there legitimate phone number removed from the Ring Central scam list?

I received a recent call from Dell Support Technician and the phone number came up as Possible Scammer Robo call on my Ring Central Caller ID. I was waiting for contact from Dell to have a computer repaired. I was glad the tech email mailed me back to follow up on my Service Ticket. After he emailed me back, I did a google search for the phone number and it appears to be a valid Dell number. What information can I send the tech that he may be able to submit to his Dell company manger to have their phone number validated with RingCentral so it can be removed from the RingCentral Scam call logs?I do not think it is appropriate to post the Dell phone number on this board, all I'd like is be able to get the RingCentral process on getting the number removed.Thank you,

2862

12 hours ago

Alycia408628026New Participant

asked in RingEX: Phone, SMS, & Fax

Do Not Accept Queue Calls

As of last Friday, my agents started receiving an error message when they try to log out of the queue.“Sorry, something went wrong on our end, we weren't able to update the queue call settings. Try again later.” Does anyone know why or have a solution for this? Please help!

488

15 hours ago

Sammy The BullNew Participant

asked in RingEX: Phone, SMS, & Fax

Forward Call "Announce" Ring Central Call

How do I get Ring Central to tell me "You have a call from BUSINESS NAME" when it forwards a call to my cell phone?

1 day ago

gerroeNew Participant

asked in RingEX: Phone, SMS, & Fax

Limited extension ring group

Can limited extensions be part of a ring group when so when not answered it goes to a central voicemail?

1 day ago

ajaysinghNew Participant

asked in RingEX: Phone, SMS, & Fax

Extensions assinged "Standard User" Role able to receive incoming International Calls ?

I know to place international calls user extensions must be assigned International Calling role but I want to know if Standard role includes the ability to receive the incoming international calls ?

1 day ago

BJM59New Participant

asked in RingEX: Phone, SMS, & Fax

TCR Registration Webinar

How do I access the TCR registration webinar? I click on the link and it goes to the registration page.

1 day ago

HuangNew Participant

asked in RingEX: Phone, SMS, & Fax

Urgent Assistance Required: Phone System Issues

Dear Optus RingCentral Support Team,I am writing on a critical issue with our business phone system that has persisted since your recent system update. Ever since the update, our phone line has been unable to function properly, causing significant disruptions to our business operations.We have contacted customer support multiple times in an effort to resolve this, with one of our calls having a wait time of over two hours, yet no effective assistance has been provided. Each department we speak to seems to transfer responsibility to another, leaving us without a solution.To clarify the issue: when customers call our business line, they hear a single ring followed by a disconnect tone, and the call drops immediately. We receive no notification of these missed calls on our end, and our desk phone doesn’t ring at all. This problem has persisted for over a week now, and our only temporary solution has been to forward calls through RingCentral to a personal mobile phone.From what we understa

371

2 days ago

Sergio_XVIINew Participant

asked in RingEX: Phone, SMS, & Fax

How to make an international outgoing call?

Hey, everybody! Maybe someone's had a run-in? I read in the instructions how to open international calls.https://support.ringcentral.com/article-v2/Enable-Disable-International-Calling-Feature.html?brand=RC_US&product=RingEX&language=en_USI enabled the necessary settings according to the instructions, but had no success. What did I do wrong? While making a call, the system says: The destination is disabled for your account.

131

5 days ago

akjaxbeachNew Participant

asked in RingEX: Phone, SMS, & Fax

How do I contact the Ringcentral fraud department I want to port out my Ringcentral phone number

Ive been trying for a week to port my Ringcentral phone number to a different carrier and they have been blocking my carrier and myself from completing the transfer. The carrier has made several requests and also called Ringcentral 3 times this has been going on for a week. I have called RingCentral many times and spoken with people in many departments including the porting team and no one seems to be able to help me.Then it was discovered when Ringcentral declined the port they then closed my account and so now no one can help me port the number. When I tried to reactivate my account they refused and said it had been locked by the fraud department but there is no reason why and I was told there was no way to contact the fraud department except by email and they do not seem to respond to emails. I called and asked to talk to a administrator at Ringcentral and I was told this is not possible. Does anyone know a phone number for the fraud department? Ringcentral provides information

7711

5 days ago

sgalloacimdsNew Participant

asked in RingEX: Phone, SMS, & Fax

TCR Denial

Our TCR has been denied 2x now. Do you have direct person for us to work with to get approval? We are doing our diligence to be in compliance with no help and support. Our campaign is not unsolicited We are replying to a request.

3898

5 days ago

Mike1508287027Known Participant

asked in RingEX: Phone, SMS, & Fax

Voicemails marked not being marked as read

we have several user whose voicemails do not show as “read” after they listen to the in the desktop APP, I am working with RingCentral support but have not been able to resolve yet.Their settings are identical to all users Has anyone experienced this issue?

132

6 days ago

Alycia408628026New Participant

asked in RingEX: Phone, SMS, & Fax

Voicemail Co-Recipients Error Message

We're receiving this message when trying to play shared voicemails through the RC App, "Sorry, we weren't able to play/load the voicemail due to a poor network connection. Try again."

1622

6 days ago

NBezNew Participant

asked in RingEX: Phone, SMS, & Fax

Why is an SMS Opt-In Checkbox Required on My Contact Form for TCR Registration When I do not allow website opt-in?

The TCR support team is insisting that I add an SMS opt-in checkbox to my website contact form because we collect phone numbers. However, we only collect these numbers to make calls, not to send texts, and we don’t want to obtain SMS consent through the form. Our privacy policy explicitly states: “Consent for SMS communication is not collected through our website; it is implied only when a customer initiates contact by texting us.”Since we don’t text these numbers collected on the form, and our privacy policy clarifies this, adding an opt-in checkbox would be contradictory.Can anyone clarify why RingCentral is requiring an SMS opt-in checkbox in this case? We only use SMS for internal purposes, 2FA, or when responding to customers who text us first, and it’s limited to just three numbers.

251

6 days ago

ellehorstEmployee

posted in RingEX: Phone, SMS, & Fax

Exciting New AI-Powered Phone Assistant - Be Part of the Journey!

The RingCentral Labs Team is thrilled to introduce a new product concept we’re developing: an AI-powered assistant designed to enhance the phone experience.The product will first debut through App Connect. As we develop this product, we're looking for potential users to help shape its design. In participating, you’ll get an exclusive first look at the product concept and design. You will also be first in line to try out a prototype when it becomes available in App Connect. Your insights and experiences will be instrumental in refining the product as we work to develop an MVP. We believe this tool could be a game-changer for those in sales and support roles, providing valuable assistance during calls and ensuring each interaction is handled with greater ease and expertise. While sales and support is our specific focus, professionals in various roles who rely on effective phone engagement can contribute valuable insights to this development as well.If you’re interested in being part of t

310

9 days ago

dr.-dodson-400New Participant

asked in RingEX: Phone, SMS, & Fax

Recording stops after caller is put on park location for internal transfer

We have inbound call recording enabled. When an inbound call is placed on hold on a park location then gets picked up internally, the recording does not resume on the internally transferred call. Does anyone know how to get this to work correctly?

5515

12 days ago

klarrueNew Participant

asked in RingEX: Phone, SMS, & Fax

RingCentral Softphone not showing all options, Phone, Text, Fax, and Contacts options are missing.

Missing options in softphone App.

13 days ago

brigitteNew Participant

asked in RingEX: Phone, SMS, & Fax

Fax Settings

Will there be updates to the fax options? There are four notable issues currently:1. Currently, there is no way to customize a fax cover sheet to include a company logo.2. There is no way to enter the "To" or "Company Name" field unless they are in my contacts. Even when they are in the contacts, the Company Name field does not populate.3. The format of the fax number looks like this 11234567891. There is no way to change the formatting to (123) 456-7891. Even though it is formatted nicely in the settings the output looks sloppy.4. It doesn't matter what default fax cover is selected in the fax settings. You still have to manually pick the fax you want when you go to start a new fax.

3712

13 days ago

jknedelecNew Participant

asked in RingEX: Phone, SMS, & Fax

How do I increase my voice mails longer than 3 minutes?

The support I talked to told me there was no limit but they all stop at 3 minutes and I want them to record for an hour.,I phoned support to ask if there was a time limit on the message and he said no but they are cut off at 3 minutes I want it open up to an hour.

28723

13 days ago

faisaldirwanNew Participant

asked in RingEX: Phone, SMS, & Fax

Frequent and Repeated Incoming Calls - Request for Solution

I'm having a bit of trouble with frequent and repeated incoming calls. It's really disrupting my day and costing me time and money .I was wondering if there's a way to automatically save the names of frequent callers to the caller ID. That would be a huge help in identifying important calls and quickly dismissing less urgent ones.Alternatively, is there a feature to detect and flag repeated calls from the same number? Maybe even an option to alert or notify me before take the call ?Any suggestions or add-ons you can recommend would be greatly appreciated.Thanks for your help!

120

13 days ago

Sergio_XVIINew Participant

asked in RingEX: Phone, SMS, & Fax

How fast does the operator add the ability to send sms to numbers?

How fast does the operator add the ability to send sms to numbers? It's been more than 3 days now, but I still can't send sms.

417

13 days ago

4812909New Participant

asked in RingEX: Phone, SMS, & Fax

court subpoena for records

I received court subpoena for copy of my text messages with my client, how can I produce it

131

14 days ago

ccupaniNew Participant

asked in RingEX: Phone, SMS, & Fax

Incoming SMS notifications to ONE email address

How do I set it so ALL of our incoming SMS notify ONE email address? Our MAIN line will NOT notify anyone but the admin email.

101

14 days ago

teamturnkey54601New Participant

asked in RingEX: Phone, SMS, & Fax

Shared contact list

Is the shared contact list feature not added yet? We do believe its an important and very helpful feature.

5884

14 days ago

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