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RingEX: Phone, SMS, & Fax

Have questions about RingEX? Ask here for phone, texting, and fax support!

  • 3,485 Questions
  • 7,107 Replies
3485 Questions
Mary-Community_Moderator
Community Manager
Mary-Community_ModeratorCommunity Manager
published in RingEX: Phone, SMS, & Fax
TCR Best Practices Resource

We know TCR can be difficult to navigate, but our TCR team pulled together this TCR best practices deck and we're sharing it here to make sure you have support at your finger tips. TCR SMS - Customer Best Practices   Should you have any questions or need further clarification, please don't hesitate to drop a comment below! 👇

52414
Mary-Community_Moderator
Community Manager
18 days ago
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dwayne hurstNew Participant
asked in RingEX: Phone, SMS, & Fax
PU-rmvd

I inherited Ring Central and still going through online training. I have a Yealing SIP-T33G phone that is displaying PU-rmvd on the display after restarting.Whe you try and make a call it comes back and says to restart the phone and try again.What does PU-rmvd mean and what need to take place to resolve?Thanks...

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Problem Solver
1 day ago
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CpeckNew Participant
asked in RingEX: Phone, SMS, & Fax
TCR Registration Madness - consent outside of website??

I’m on my 7th go round on this.  My latest message is now:  Insufficient detail provided for Consent section when opt-in consent occurs outside of websiteCan anyone please provide some insight on what this means?  Is this a matter of adding another line to a privacy policy?  We dont use texting for marketing or cold reaching out.  This has been a nightmare without guidance.

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2 days ago
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jennifer-7New Participant
asked in RingEX: Phone, SMS, & Fax
Need to pair multiple handsets (W59R) each with separate extensions to one base

I see that this is possible but have been unable to figure out how to assign separate extensions to 3 W59R handsets all connected to one base.

982
Problem Solver
3 days ago
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DavidStclairNew Participant
asked in RingEX: Phone, SMS, & Fax
Yealink phones - cannot login on phone screen for advanced settings

We have found an issue where we can no longer log into the Yealink desk phones from the phone interface for advanced settings, it gives an invalid password message, but that same password works on the web interface. We are using the normal admn…pwd password.  This is happening for all Yealink phones from RingCentral after the phone connects and is online.   Has anyone else encountered this issue?  

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4 days ago
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marshall-hayesNew Participant
asked in RingEX: Phone, SMS, & Fax
Clicking Ignore Call or Declining the call does not stop the phone from continuing to ring

When I get a call from a call queue if I click "Ignore Call" on my desktop app the Incoming Call screen goes away and then pops right back up a few seconds later. Same thing on the phone app. Using an Android phone if I decline a call, it goes away for a second then just comes right back up. This is extremely annoying. Please look into fixing it. If I ignore a call, I want it ignored. I don't care if it's in a queue and nobody else is answering. If I'm busy, I'm busy.

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4 days ago
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KristenFNew Participant
asked in RingEX: Phone, SMS, & Fax
Issues sending email addresses via text

There are certain times where myself and my co-workers try to text our email addresses to our clients/providers or clarify email addresses and we get an error message “Message cannot be sent”. This has happened more frequently, and I am not sure what the reasoning is. We are not spamming and sending out mass texts. Please Help! This is crucial to our business and we cannot continue to have this problem.

80
K
5 days ago
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bbetechnicalassistanceNew Participant
asked in RingEX: Phone, SMS, & Fax
System won't acknowledge number press

I'm trying to figure out what is causing this problem. When various of the phone team are taking calls from the callers through the call queue and have the calls forwarded to their cell phone, a call comes in and they are prompted to "press 1" to accept. This all worked great until about 2 weeks ago and now maybe about 1 out of 4 calls the system won't acknowledge that they pressed a number. Some are iPhone's and some are Androids. Thought maybe changing the DTMF tones to long instead of short might help but can't find that setting on my Galaxy S8....

10586
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Community Manager
5 days ago
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jlambdinNew Participant
asked in RingEX: Phone, SMS, & Fax
Attempt logged in via Expressed link

User is trying to add the app to his cell phone and it sends the email to activate, but the link is always expired already.

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Community Manager
5 days ago
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dustin-6New Participant
asked in RingEX: Phone, SMS, & Fax
Outbound calls not recognizing numbers being pushed in phone trees

We just started using Ring Central. There are many times a day we need to call customers back. If the customer we are calling has an IVR Menu/Phone tree and we need to press a number to get to a certain department - their phone system is not recognizing the number press from the app dial pad. For example, "Press 1 for sales" 1 is selected on the app dial pad, the customers phone system acts like we didnt press a button. This is happening with all of our customers, not just 1 or 2. So I dont think the issue is on their end. Any help is appreciated

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5 days ago
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MDAGUMANNew Participant
asked in RingEX: Phone, SMS, & Fax
This redirect failed because URL blocked.

Whenever I try to log in I get this error “This redirect failed because URL blocked. Please contact our support.”

5095
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Community Manager
5 days ago
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WC1551New Participant
asked in RingEX: Phone, SMS, & Fax
Error message "Sorry this service is not available"

Individuals trying to text me are receiving an error message “sorry this service is not available.”While other individuals are able to text me just fine.  This is all happening on the same day/hour.   Any advice? 

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8 days ago
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AndrewLNew Member
asked in RingEX: Phone, SMS, & Fax
Overflowing Queue Call Not Working Properly

We have a queue that is set to overflow to another queue, if the call is not answered in a certain time. Up to this point it works fine. When it goes to the second queue, the call goes to any member of the second queue regardless of their status on the queue. So if a users manager disables them on that queue, because they are taking calls on another queue that day they still get offered the overflowed calls ,even though their status is disabled on that queue.Support say expected behaviour?

301
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Employee
8 days ago
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JeffPraterNew Participant
asked in RingEX: Phone, SMS, & Fax
No audio from Yealink BH71 headset when making calls from desktop app

We just purchased a Yealink BH71 Pro wireless headset for one of our users. They use the RC desktop app for making calls. The headset is connected via a USB receiver that came with the headset. The headset works fine in MS Teams. Whenever the user receives a phone call in RC, the headset works fine. However, when they try to make a call using the RC app, the audio on the headset does not work unless they attempt the call 2-3 times. They can not hear the recipient, and the recipient cannot hear them. I have tried turn on/off the HID headset control to no avail. I reached out to support, but they are telling me the BH71 is not supported (but the Yealink website says it is supported by RC). I find it hard to believe the headset is not compatible as it shows up as a standard communication device. RC support wanted me to download and install the RC Phone app, but I’d like to not have to have a one-off user. Has anyone experienced this issue? I have read other posts of people saying MS Teams

180
J
9 days ago
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ivanaNew Participant
asked in RingEX: Phone, SMS, & Fax
Can Ring Central Number receive verification SMS?

Hi, I need to have a US number that can receive verifications SMS for business purposes, sort of OTPs. Can ring central number do that?

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10 days ago
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MysteriousCoderParticipating Frequently
asked in RingEX: Phone, SMS, & Fax
Fax confirmation through API for faxes sent via email?

Is there a way to see the faxes sent via email through an API request?

60
M
11 days ago
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emsowNew Participant
asked in RingEX: Phone, SMS, & Fax
how to disable cover page for faxes

I'm trying to disable fax cover sheet for faxes.When I go to users->users with extentions (or templates->user settings)->select the user->Outbound Calls/Faxes->fax settings and go to Cover Page options, there's no "None" option to disable the cover sheet, there only 'Blank' option, but it doesn't disable cover sheet, it’s still present as the first page (it’s just blank). But I need to remove it at all.   

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11 days ago
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KriseggNew Participant
asked in RingEX: Phone, SMS, & Fax
How can I toggle between my direct line and company line SMS?

We just got our SMS approval on our acct today but I am not able to receive texts from the main line only my direct line. And I am only able to send texts from my direct line. Is there a setting to click that will give me access to both lines for texting? As of now, I am able to change my caller ID back and forth, just need the same for SMS. 

80
K
12 days ago
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aandersonParticipating Frequently
asked in RingEX: Phone, SMS, & Fax
Have to reset password and security question to reset voicemail PIN?

I am not sure when the update was made as it is an infrequent task but I can no longer just reset a voicemail PIN.  It is now requiring I change all three items (password, PIN, and security question) before allowing me to hit save.  Is this intended behavior?   Save is gray Save is blue after all 3 options entered 

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Mary-Community_Moderator
Community Manager
12 days ago
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JMJMJMNew Participant
asked in RingEX: Phone, SMS, & Fax
Texting from an auto-receptionist #

We’ve had our texting campaign approved and has been in “Setup in Progress” for over a month. It dawned on me last week that maybe the setup was taking so long because I only added our main company line which is directed to our auto-receptionist. I added my direct number last week and sure enough I see texting available in my RC app.We are a small office and our clients are only aware of our main phone number and fax number, so naturally when they try to text us they text our main line. Is it possible to use texting with a number that is assigned to an auto-receptionist?Also, we still have our old texting service which receives texts to our main line - would this conflict with RC? I didn’t want to cancel it until we got RC up and running.

251
Mary-Community_Moderator
Community Manager
12 days ago
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bmartinezNew Participant
asked in RingEX: Phone, SMS, & Fax
Mitel 458 custom wallpaper

Anyone know the process to get the Mitel 485G telephones custom background to work with the Ring Central product? Previously on Mitel it would be located under the Inetpub folder and phones new when registering to the prem system to check for the image. Now going to Ring Central where/how do we get the phones to look for an image?

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15 days ago
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draliciaNew Participant
asked in RingEX: Phone, SMS, & Fax
After I pay for my TCR SMS campaign registration, I get the error "External tcr api failures".

Hello, after I pay for my TCR SMS campaign registration, I get the error "External tcr api failures". Please advise. Thank you.

64411
Mary-Community_Moderator
Community Manager
15 days ago
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BlueJadeNew Participant
asked in RingEX: Phone, SMS, & Fax
TCR SMS Application Rejection

My application was rejected due to the following below.  Can someone please clarify for me.  I have NO idea what this means and I cannot find a solution within the community.  Someone else was denied for the exact same 2 reasons but no clarity was given.  It was just stated that someone would get in touch with them.  If multiple applications are getting denied due to the same reasons you would think they would post what it means and be more clear.  Thanks in advance for you help!    Thanks, 

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16 days ago
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JoergNew Member
asked in RingEX: Phone, SMS, & Fax
Forwarding - who to see incoming number?

Question about forwarding via Ring to another employee's extension: how can I set the incoming number to be displayed when forwarding? Thank you very much

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16 days ago
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TonyttNew Participant
posted in RingEX: Phone, SMS, & Fax
2024 desktop APP HUD has changed

HUD in previous versions of the RC desktop APP was fantastic because you could see other users, Call Parks and Call Queue Pick up groups all on the one page however since a July 2024 APP upgrade  this has changed to drop-down boxes on the HUD page so you can only see these one of the above items at a time 

341
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16 days ago

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