Distinctive ring for calls coming from a queue on poly Edge 350
Need to be able to have a distinctive ring for calls coming from a queue (some users want to silence queue group calls BUT still be able to see it come in) … the pickup feature does not display the caller ID. Have been trying to set this at the phone level, but need to have a number I can use to identify for the distinctive ring. Ring Central seems to only transmit the outside caller’s number on the que. I even tried to set up a different user to go through first to see if I could get a different caller ID number.
Yes, we can change the display to show the queue number, but that only changes the display, not the caller ID that is actually coming through on the calls.
*** Looking for any way I can either in the RC system, or at phone level … to create a distinctive ring (silent) for calls coming in through the queue. I even played with adding an extra user and running calls through that prior to the queue … did not help.
Ring EX and Poly E350 phones