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From Hello to Insight: Master the RingCentral AI Flywheel (AIR, AIR Pro, AVA, & ACE)

15 days ago

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samflores.itNew Participant

ACR - How long are recordings kept?

I found out that ACR recordings are only kept for 90 days. How long is general call information kept in the system?

Jann MateoCommunity Manager

RingEX Unlocked: Say Goodbye to Unwanted Interruptions with New Spam & Call Filter Enhancements!

If you tuned into last month’s RingEX Unlocked webinar, you know we shared some incredibly exciting updates designed to make your daily workflow smoother. Among the announcements, one of the most highly requested features from our community is finall

Mary-Community_ModeratorCommunity Manager

News & Announcements

Community Spotlight: "Getting Started with RingCentral" Interactive Demos! What should we add next?

Hi Everyone! 👋It has been over a year since we introduced our “Getting Started with RingCentral” interactive demos segment, and we want to ensure our members, especially our newest community members, know that these helpful resources are always avail

chachamThe First Step

Developer Platform, APIs, & Integrations

How to get labels for inventory numbers

.Net SDK (from NuGet)I am trying to get a list of all phones, somewhat similar to what is shown on Phone System>>Phone Numbers>>All Numbers. The purpose is a simple lookup to be used with the from/to numbers in the call log.The columns i

craiglarkinThe First Step

Desktop app does not open to Phone screen, opens to "Get Started!"

Hi allWeb: 22.4.20.2259 2022-11-25 17:19:21Desktop: 22.1.31.2866 Windows (x64)In the last week or so every time I boot my computer the RC deaktop app opens to the "Get Started!" screen.Why has this changed?The "Get Started!" s

JohnLeverThe First Step

VDI Session crashes when using RingEX or RingCX on Horizon Client 2512 (for Linux only)

We have discovered a peculiar problem that has begun occuring after upgrading our VDI environment to Horizon 2512. We have previously been using Horizon Clients 2503, and 2506 without any incident. However, since the upgrade to 2512 and when using RT

Jann MateoCommunity Manager

News & Announcements

Join Us! Meet Your Customers Where They Are with RingCentral SMS Webinar!

Join Us! Meet Your Customers Where They Are with RingCentral SMS Webinar!

Is your business communication strategy keeping up with modern customer preferences? As communication habits shift, more people are choosing SMS over traditional phone calls. To stay ahead, diversifying your channels is no longer optional—it's essent

Mary-Community_ModeratorCommunity Manager

Getting Started

Master the RingCentral Workflow Builder: A Step-by-Step Guide

Master the RingCentral Workflow Builder: A Step-by-Step Guide

Want to save time and automate repetitive tasks? RingCentral's Workflow Builder is a powerful tool designed to do just that. While it offers a variety of pre-built templates and recipes for common uses, this quick start guide will empower you to crea

mbrimThe First Step

Enhanced Business SMS campaign

When attempting to create an Enchanced Business SMS Campaign the auto-reply responses are defaulting to something other than what I list. How do I fix this.

jgreenan123New Participant

Text Auto-Reply Not Sending for Main Number

We have text auto-reply enabled under Settings > Text > Reply to all texts for our main company texting number, 8**-***-****.The auto-reply is turned on and saved, but inbound texters are not receiving the response. We intentionally have the se

samflores.itNew Participant

ACR - How long are recordings kept?

I found out that ACR recordings are only kept for 90 days. How long is general call information kept in the system?

chachamThe First Step

Developer Platform, APIs, & Integrations

How to get labels for inventory numbers

.Net SDK (from NuGet)I am trying to get a list of all phones, somewhat similar to what is shown on Phone System>>Phone Numbers>>All Numbers. The purpose is a simple lookup to be used with the from/to numbers in the call log.The columns i

craiglarkinThe First Step

Desktop app does not open to Phone screen, opens to "Get Started!"

Hi allWeb: 22.4.20.2259 2022-11-25 17:19:21Desktop: 22.1.31.2866 Windows (x64)In the last week or so every time I boot my computer the RC deaktop app opens to the "Get Started!" screen.Why has this changed?The "Get Started!" s

mbrimThe First Step

Enhanced Business SMS campaign

When attempting to create an Enchanced Business SMS Campaign the auto-reply responses are defaulting to something other than what I list. How do I fix this.

jgreenan123New Participant

Text Auto-Reply Not Sending for Main Number

We have text auto-reply enabled under Settings > Text > Reply to all texts for our main company texting number, 8**-***-****.The auto-reply is turned on and saved, but inbound texters are not receiving the response. We intentionally have the se

JacobparlaThe First Step

W70B W59R calls dropping after 2 rings with 1-2 seconds of audio on other end before call drops

Hello,Currently going through a weird issue with a couple of our sites, feels like we’ve tried everything but nothings fixing this one issue. Every couple days some of our phones randomly stop receiving calls, when you call the line it rings twice th

aandersonThe First Step

Cisco ATA 192 Troubles

Recently RC has stopped offering the normal Polycom ATA devices we use for fax machines. I was told the Cisco ATA 192 would offer the same functionality.On multiple devices we have discovered that the internet out port on the device (labelled as &quo

drewvanceThe First Step

CXone Agent Proficiency Not Being Honored in Skill Routing

We are currently working with RingCentral support on what appears to be an issue with agent proficiency not being properly honored within skill routing, and I wanted to post here to see if any other customers are experiencing similar behavior.Our env

PM AutoNew Participant

RingCentral Web Connect no longer logs calls/texts to Pipedrive

Hi everyone,I’m experiencing a couple of issues with the RingCentral Web Connect extension and was hoping someone from the engineering team could help investigate.Issue 1: Web Connect no longer logs activity to PipedriveThe RingCentral Web Connect br

NIHDKphamNew Participant

Developer Platform, APIs, & Integrations

Warm transfers and Conference Calls EX to CX vice versa

We are trying to streamline the training process for our agents. Is there a way to make the “transferring a call” process consistent between both EX and CX systems?Depending on how a call comes in to our company, example call comes in to the operator

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RingEX

4165 Questions

RingCX

10 Questions

Video, Meetings, Webinar, Rooms, & RingCentral Events

Video, Meetings, Webinar, Rooms, & RingCentral Events

541 Questions

Admin Portal & Account Management

Admin Portal & Account Management

804 Questions

Analytics & Reporting

Analytics & Reporting

186 Questions

ACE, AIR, AIR Pro & AVA

ACE, AIR, AIR Pro & AVA

39 Questions

Contact Center

121 Questions

Developer Platform, APIs, & Integrations

Developer Platform, APIs, & Integrations

4793 Questions

Community Announcements

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News & Announcements

News & Announcements

450 Questions

Getting Started

Getting Started

23 Questions

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