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I have a production app working and it can send outgoing sms messages form all my numbers properly, except from my main company number. I have search around the forum and found several references that state that you have to use the operator extension that is defined in your IVR - which I am doing. But i am still getting the "Phone number doesn't belong to extension" error message returned.Is this a possible problem with Multilevel-IVR? or does anyone know of a possible other issue that I may be missing.
I have a client who has a finalized Jack Henry / SymXchange API but I need a POC at RC to assist with the final authentication into their account. Is there a POC for them to reach out to?
Hello,I'm using the RingCentral app integrated with Pipedrive. While the SMS exchange is being saved under the contact, it’s not appearing under the associated deals (even though the contact is linked to the deal).Could you please help me configure it so that SMS messages are also logged under the relevant deals?Thank you in advance for your support!
I have an extension that cannot accept transfers or calls from myself or other extensions. How do I fix it?
I had RingCentral set up so that when we received a fax it auto printed. I got a new computer with Win 11 Pro, reinstalled RC and now I cannot find an option to auto print. I have consulted with 2 different RC reps, neither of which could figure out what is wrong. One rep I spoke with said on his version RC had that option, so my guess is they took out the auto print feature? I am running 23.3.23.8166 Windows (x64). Any ideas?
How can I add a contact number to my company list for everyone in the organization to see?Currently the only numbers in the company contacts are internal employees with numbers.We need to add numbers that are external to our own.
I am trying to submit a suggestion for new RingCentral Automator work flows. I hope this is the correct place.I would like to see the Automator fully automated to support the TCR requirements. Specifically:send the opt out verbiage with the text message record the customer preferences to ensure text messages are not sent when the customer has opted out or are send when they have opted in
I setup a custom workflow that calls our inbound calls back when the inbound ends. We then connect that call to one of our IVR's. My question is, how many times will it call that customer back? And are we able to select how many times a number is called back?
I am having the hardest time with what seems like a very simple API call.I am referencing the following documentation and was hoping someone could provide clarityhttps://developers.ringcentral.com/engage/voice/guide/dialing/active-calls/quick-startAll I am looking to do is pull a json on all the active calls for a campaign. I have the node sdk installed and the environmental variables set with my app.The culprit is likely the account ID, what is that and where do I find it?I have tried using ~ and it does not work. I get a 404 not found status.
I recently set up RingCentral App Connect with Clio and it works as expected for matching numbers in the E.164 standard for call-pop, contact matching, and call logging functionality. Very cool!However, it does not seem to search or find numbers in any other format, including those which have been manually defined in the “Phone number format alternatives” section, e.g. (***) ***-****Any ideas? I am an admin and have tried to override the number format at admin (managed) and user level. No results. I have already reset, logged in and out, etc.
CAN MY HEADSET ANSWER CALLS. iF SO HOW DO I SET IT UP
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