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Hello,I use an oldish but fantastic Plantronics headset C052A connected with a APU-76 USB adapter, on my W11 PC. I also use a Jabra desktop speaker on the same PC, USB connected.Both work 100% perfectly in Teams and Zoom. I can switch between them du
I am trying to integrate RingCentral with GoHighLevel, but it is not working properly. I have been trying to solve this issue for several days without success.I would really appreciate your assistance in troubleshooting the integration. Please let me
Hello there,All REST API endpoints for Ring CX Voice seem to be marked down as deprecated, however I would like to use them to retrieve calls to import into my CRM system.https://developers.ringcentral.com/engage/voice/api-reference/analyticsI see no
Are you making the most of your contact center setup? Having a world-class platform is a great start, but the real magic happens when you know exactly which levers to pull to supercharge your team's performance.We are excited to invite you to the upc
Hi,We are seeing an issue where RingCentral AI transcripts / call summaries are sometimes mapping call participants to the wrong contact.The issue appears inconsistent. In some calls, the participant/contact recognition seems correct, but in other ca
The RingCentral desktop app has a setting to disable incoming call pop-up. Is there a similar setting for the Chrome Extension?
Anyone else get number blocked for legitimate texts marked as spam?I am the owner of Dynasty Insurance Services LLC, an independent insurance agency operating out of St. George, UT. My business number (435) 216-1567 has been wrongfully flagged as spa
Hi,We are seeing an issue with the RingCentral / Bullhorn integration for an inbound call received through a Call Group.One of our users received a call through our Marketing Executive Search Call Group. The user advised that the call lasted approxim
## SetupWe use `ringcentral-softphone` to answer inbound calls that are routed through a single RingCentral **call queue** to one of several **agent softphones**.- **4 softphones** sit behind one queue, each a distinct RC user/extension with its own
We are using the List Company Call Records API to retrieve call logs and store the logs in our own database. But we are not able to determine whether a call has fully ended or not, so we can store only those logs which has full call legs.Is there a s
RingCentral App Connect with Pipedrive as the CRM. Outbound CALLS log to the Pipedrive deal correctly with full detail. Outbound SMS never logs at all — no error message, the message just never appears as an activity on the Pipedrive Person or the De
The problem: the `interaction-metadata` response does not include several interaction-level columns that appear in the in-app "Interaction Details" historical analytics report. Specifically missing:- Product Type / Product / Product ID (the queue/pro
It would be helpful to send text messages at a specific time so it's more acceptable and professional, especially when it's late and we can only check it at a later time, we can at least draft a response and send it on a more acceptable time
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