Connect, Communicate, and Engage: Introducing Native RingEX for HubSpot
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Hello! How do I set up a hold time warning for parked calls? I want the phones to play some sort of sound or blink the park line light to alert that that call has been parked for x amount of time and that we should really be getting back to it quickly.
Hello! The phones in one of the restaurants say “Off Hours Mode” in the top left even during work hours. For a while they were sending everyone to voicemail when they shouldn’t. Our other tech support for the company was able to fix this, but the phones still say “Off Hours Mode”. I checked in the admin portal for the After Hours schedule to see if that was wrong, but it’s not. Phone calls are coming through, but how do I change the phones from “Off Hours Mode”?
We archive our SMS data (texts and attachments) routinely with the message store exports API. However, ever since 6/13 the jobs were taking hours on end to complete or failing. Now I could start a job and it would probably never complete. I did open ticket 28218998 with support and the response is basically, “Yeah it is broken. No timeline on a fix.” I asked if they could even give a rough timeline like a month, two months, or longer and nothing. It kinda feels like this API is going to be deprecated.Is anyone else also running into this with this API? Could it possibly be something on my side?Yes, I know you could use the listExtensions API to then use the listMessages API and the readMessageContent API, but it is a PIA to go down that route when message store exports worked so well.
How can I add a frequency to an SMS auto reply on workflow? I’m not seeing that option like I do on the templates.
Outbound text messages are logging, but not inbound or calls are logging.
Where do I get our pin numbers for our voicemail.
I have attempted multiple times to port a series of AT&T IP Flex local numbers. First I was told since all numbers terminate to a single data center, I need to submit a port order for each number. It was rejectedSo, I was told to put “all” numbers on a single order since they all terminate to a single data center. It was rejected.If I attempt to put 10 IP flex numbers on a single order, I am unable to change the BTN. It populates the first number for all numbers. I have 35 IP Flex numbers, not in sequence, to port. Do you have any experience in port Flex numbers?How do they need to be submitted? Do I HAVE to wait for each to be assigned a FOC and then submit the next one? NOTHING IS WORKING and the NTD help desk is not able to provide any information. HELP!!!!!!!!!!!!!!!!!!!!! Thank you :)
Over the past two weeks we have started receiving SMS messages with the message “help”. The inbound numbers are random and very infrequently the same. The majority of the numbers being targeted are not published so am assuming a bad character somehow retrieved them. In looking through the SMS logs concentrating on Company Numbers I am seeing the inbound text and then an immediate outbound text to that very number. These Company Numbers are only monitored by myself and am not responding to these texts. When logged into the app as admin I am not seeing any outbound text. Also, the admin account receives other texts but am not seeing any similar auto response. Any ideas why these auto responses are being generated? Thank you,Susan
My company wants each user to be able to receive their own faxes. Each user has a number type with “Voice and Fax” enabled, so they should be able to call and fax. The plan is that the users can give their RingCentral numbers to clients so that said users can receive their own faxes rather than one user or extension receiving them all. However, every fax that I send to User A’s number seems to go to the Fax/SMS recipient who is User B. I’ve tried adjusting some settings but to no avail. Maybe it’s not possible or I’m adjusting the wrong settings or not all of them. Here’s what I’ve done so far:My number along with User A’s has their “Fax number” set to their own user’s RingCentral number (not the company’s number) in both their Caller ID settings and Fax Settings. Both my user and User A’s have access to Fax features. My number and User A’s are set to “Voice and Fax”.Assuming it is possible for individual users in our company to receive their own faxes, what are all the settings I have
How do I set up for faxes to automatically forward to one or more emails?
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