Elevate Every Customer Experience: Keeping Humans in the Loop While Scaling AI - June 23, 2026
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Our organization uses RingCX and RingEX. It’s been frusterating for us because our agents (who also use the EX for internal calling and outbound calls) always had to micromanage their status between the two platforms. Forward to now, RingCentral fina
I have tried to access the API to no avail and this is getting extremely frustrating now.We have RingSense licenses, user’s are set to record conversations and produce transcripts.I can successfully authenticate to the /insights API:https://platform.
Is there a way to get the RC Session ID as a url parameter for the call-pop? As far as I can see, the only parameters being fed are {hostname}, {contactID} and {contactType} when the call-pop is triggered. I need the session ID so that I can attach t
We have no need to SMS customers, we need to use RC SMS capabilities to text EMPLOYEES who are out in the field. Is there any way around the overreaching TCR registration? Or A simplified one for non marketing use cases?
Hey, I was hacked on Monday June 8th, 2026. I have faxed multiple CCAFs to confirm my identity, I have reached out to my rep, have sent emails to Fraudrespons AND Clientverification and it has been over 48 hours with NO RESPONSE from anyone. Is there
Our receptionst will be out for an extended period and so we need our main phone number, which obviously goes to her extension, to ring to 4 other users so whoever is available to answer, can. We have several IVR menus set up so whatever we do it nee
When we create a new contact the desktop app seems to not show the contact for a day or 2. While it updates right away in the mobile app. If we completely exit the desktop app and reopen it, it will update with the new contacts. Is there any other
Call used to ring on the desk phone and RC Mobil App, now it only rings on desk phone. Its been like this for a couple of months. Is there a resolution? I am mobile most of the day not at my desk and don't want the calls forwarded to my cell numbe
I already tried submitting a ticket for this, but got told to contact dev support. I'm not a dev, just an admin. So I'm going to try here before jumping into that mess. For some reason there is little online regarding my issue.I have recently
We utilize the text-to-speech engine for a couple of our IVRs, and generally it works quite well.However, on one IVR I’m having a rough time getting it to say “dental” properly. I’ve tried all sorts of phonetics and just about the time I get close th
Users have a 15 second call wrap up time. Users are all in a call pickup group. There isn’t a way i can see to set the wrap up time to zero.
I have an application where I’d like to register a webhook for every logged in user (by extensionId). The most sensible way to do this is to have a subscription for each extensionId. However, I’m worried by this piece of documentation “Subscriptions
Most of our staff use the RingCentral app on either desktop PC or MacBook. Some of them would like to receive notifications on their smart watches. Is this possible?
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