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Important SMS registration update for Public Companies
Ask questions, get answers and engage with your peers
I will be moving to a Regis office location. They have wifi available. Will I need a separate service, or can I simply connect the router to the WiFi to set up the phone system? Thanks
I only have a SMS account with Ring Central. When trying to TCR register my SMS line, at the first step of the process I keep getting an error message after I enter all of my business and contact info. The error message says, "Cannot process transaction at this time. Please try again later". No one in Tech Support has been able to help resolve this issue. Does anyone have any suggestions or idea what's the problem? Thanks.
Happy Thursday, RingCentral Community! The weekend is on the horizon, and it's time for our 'Weekend Warm-up' ! 🎉 Each Thursday, we open a fun discussion about your RingCentral experience, so we can learn from your valuable feedback and share tips all aimed at continually improving RingCentral for you! This week, let's give a shout-out to the heroes behind the scenes: the RingCentral administrators! You’re the ones who keep the lights on and the lines connected. If you could pick ONE feature in the Admin Portal that gives you your ultimate admin superpower, the one that saves you the most time or solves the biggest headaches, what would it be?
Get ready for our “What’s New in RingCX – August 2025” webinar! 🚀 We’ll walk you through the newest updates and upcoming features that will make managing your business communications easier and more efficient. 🗓 Date : August 21, 2025 🕒 Time : 9 AM PST | 10 AM MST | 12 PM EST 📍 Where : Register here! In this session: ✅ See the newest and upcoming features ✅ Get a close look at how the features work ✅ Ask questions directly to our experts Whether you’re managing, using, or exploring RingCX, this is your moment to get ahead. Save the date , and we’ll see you there! 🚀
I would like to use my own recorded prompt in an IVR for the dial-by-name feature instead of the out-of-the-box system prompt “please enter the first 3 digit of the last name”. How can I do this?
When forwarding an outside call to a specific extension we like to let the receiver know who's calling prior to transfer so they can decide to answer the call or let it go to voicemail. What we always did was hit transfer the extension and hang-up. It now put the call on hold???? any suggestions????
When I view the SMS log on the Admin portal in RingCentral I am able to see the users’ names associated with their telephone numbers in both the “from” and “to” columns; however, when I download the log the users’ names are not showing in the recipient column when they are receiving a text. Is there a way to add this in? Thank you
The phones and extensions were not correctly set up. How do I change extension assignments and the correct phone that is associated with the extension and location?
Does RC offer direct dial video FaceTime-like calls? Skype used to offer it, Teams does not. I am trying to set up a system to establish video calls with our remote offices. Any suggestions?
We have TCR approval and the text messages get sent eventually. In the morning text messages get sent right away. Seems it gets more delayed as day goes on. They go through but 5 or 10 or 30 minutes later. There is no sign in the app that anything is wrong the text show as sent. Works fine next morning. Incoming text comes through right away at all times. Any help would be appreciated
I received this message when attempting to set up the SMS DCA declined sharing request for campaign C3D6YEK. Explanation: CR6002 - Privacy policy does not state that no mobile opt-in data will be shared with third parties or affiliate; Additional Comments: ;PP needs update I looked up error CR6002 and followed the recommendations and added the appropriate statement to the Privacy Policy. Yet, I continue to receive this error message. Any thoughts? Thanks so much for your ideas.
Hello everyone, I need help with users group. I have configured a group to give the manager access to call logs for their Team. The manager is part of the group, and they have RingEX Licenses and Live Reports licenses assigned. What permissions does the Manager need to have? I have tried to give the Company call logs>access Recording. But that gives access to all Recording calls, no just to the groups member.
Hello, I had an AI interaction where it failed to send info via SMS. Everything is activated and tested before and worked. Why did it fail here? Apollo (Main) | 08/09/2025 9:55 AM Hello, and thanks for calling Apex Recovery Massage in Millcreek. My names Apollo and I will be your AI Receptionist today. As a reminder, this call may be recorded for quality and training purposes. To get started, select your preferred language. Please say ‘English’ or ‘Spanish’ to continue. (909) -* | 08/09/2025 9:55 AM English. Apollo (Main) | 08/09/2025 9:55 AM Great! How can I assist you today? (909) -* | 08/09/2025 9:55 AM Council membership. Apollo (Main) | 08/09/2025 9:55 AM Just a moment, please. Apollo (Main) | 08/09/2025 9:56 AM We offer various membership options, including Gold and Diamond memberships, which are popular for their value. Memberships can be paused or canceled anytime without fees, but you must call, text, or email to cancel. Points remain valid for 12 months after cancellation. Wo
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