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Experiencing SMS send failures? What customers need to know about TCR/ SMS registration requirements...
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I have set up my call handling in my call queue to Fixed order: = = This part is working correctly Maximum concurrent calls per member: 5 = = This part is working correctly Number of rings before trying next member: Does not matter it covers to next member after 5 rings 25 sec I have changed to all below no change in issue 6 rings / 30 seconds // 9 rings / 45 seconds // 12 rings / 1 minute 24 rings / 2 minutes // 60 rings / 5 minutes Created new Calling Group = no change Reviewed user setting = no change Looking for direction or Any other thoughts Please and Thank you
Chat is terrible and phone support at Ring Central is terrible. Yikes. I am in an office with wifi only and no wired connection. The wifi is not mine. I have a ring central desk phone VVX411. Should I purchase a phone with wifi built in, or configure a wifi bridge for my current phone? What works best? I really do not like using the softphone on my computer. Any thoughts.
It has been a significant amount of time since we submitted our TCR request. Our initial application was rejected, but we made the necessary corrections and resubmitted it. However, the status still shows as "in progress," with no updates. How much longer is this expected to take, or do we need to start exploring alternative solutions?
Good Morning, @Jessica-Community_Moderator and @Becky-Community_Manager, Hope all is well. We have been trying to complete our TCR registration for over 2 months (since January 9th, 2023) and no one at RingCentral seems to be able to help. We have time and date-stamped screenshots (only attaching the final one here) of the successful submission through the RingCentral portal and email trails showing the multiple times we have also submitted it via email in PDF to different parties at RingCentral -- all of which we can forward. We keep getting transferred to the TCR department and they offer no information. All they do is say that they understand and will escalate it. Now they are asking us to resubmit the form with no guarantee that it will be received this time or how long it will take to process/approve it or if we will meet the deadlines set by RingCentral or if there will be fees involved for re-submission though the delay is through no fault of our own. It is absolutely dishearten
Hello,Is it possible to receive an incoming call automatically and connect to a websocket?for example I want to connect the incoming call to realtime api of OpenAI to have a conversation with AI. Thanks in advance
Hello, We are testing the AI Video text transcription from a mobile Android device and cannot find the way of retreiving the text when the video is over. (the text is automaticaly downloaded when using Windows). Thanks
Issue: You’ve noticed a mismatch between the data returned by the Call Log API and the information shown in the Analytics Performance Report. Specifically, there are discrepancies in the duration of total call time, IVR, talk time, and missing data such as queue time and hold time. Additionally, there is no tie to transferred calls. Explanation: The Analytics Performance Report application does not rely heavily on the platform APIs to gather and calculate the data displayed. It uses internal processing mechanisms that are not accessible via API. Unfortunately, there is no available API to retrieve either the processed or raw data used for the performance report. Solution: Call Log API provides only basic call data, which may not be sufficient for in-depth call analytics. Since you do not want to implement subscriptions or notifications, there is no straightforward API solution to access detailed performance metrics at this time. You can submit a feature request to product support for p
Issue: You are receiving the error message: "Your extension is not allowed to make outbound calls with the browser currently, please contact your account representative for an upgrade." Solution: This error typically occurs when using WebRTC-based clients, such as the RingCentral Embeddable web phone. It’s recommended to contact your account representative for an upgrade or to address the permission settings on your extension.
You want to export call logs from RingCentral and store them in your database to minimize API calls and enhance data accessibility. You have several questions regarding export formats, data limits, and API request capabilities. Solution: Here are the answers to common questions regarding the export of call log data: Can I export call log data in CSV format? Currently, the RingCentral API only supports call log data in JSON format. Due to the variable structure of call logs, CSV is not a universally supported format. Developers can convert the JSON data into CSV format if needed. Can I increase the perPage limit when accessing call log data? No, the perPage limit is fixed at 1000 records per request. This limit is set to prevent abuse and ensure the stability of the system. Can I create a script to download call log data from several months ago? RingCentral stores call log data for a limited period, typically up to 90 days, depending on your subscription plan. The API allows you to retr
Issue: A user is retrieving call logs via a GET request in PHP using cURL. While filtering by parameters such as perPage and dateFrom is straightforward, they need to filter by action (e.g., "Phone Call") and result (e.g., "Missed"). Solution: Currently, the API allows filtering call logs using various parameters, but filtering by result directly in the request is not supported. Instead, you must retrieve the full response and filter the results post-request. Available Query Parameters for Filtering Call Logs: Filter by Phone Number (Cannot be used with extensionNumber simultaneously) Parameter: phoneNumber Format: E.164 number (e.g., +13215551212) Filter by Extension Number (Cannot be used with phoneNumber simultaneously) Parameter: extensionNumber Format: Numeric extension (e.g., 104) Filter by Call Type (Voice or Fax) Parameter: type Format: "Voice" or "Fax" Filter by Direction Parameter: direction Format: "Inbound" or "Outbound" Example cURL Request: curl -X GET \ "https://platform
I have jumped through hoop after hoop and still got rejected for my TCR registry and can not text my technicians. Here is the last thing they failed us for…… DCA2 declined sharing request for campaign CFDYABT. Explanation: Unable to verify, needs compliant and accurate CTA information. Update with specific path for mobile opt-in, HELP instructions, STOP instructions, message frequency disclosure, "message and data rates may apply" disclosure and link to the message program privacy policy, or language referring to the privacy policy. (806) How do I fix this and move on from this nightmare??? We do not even text customers only our own staff so this is all ridiculous.
I have call monitoring app created for RingEx, will the same setup work with RingCx?I want to know if the API’s remain the same or it won’t work at all for RingCx
Dealing with TCR “Update required” since November. Yesterday agent told me to share my screen so we can fix together mistakes. By the time I needed to press finish button, I received “External tcr api failures". No clue what we changed to trigger that, and agent did not know either. Now I am going back and forth with ring and spectrum and no one know what is going on. Last call said to contact billing but it was impossible to get them on the call. And no idea why billing. Anyone else had same issue with TCR
Does the Cell Phone App allow Caller ID when the call is answered at the office?
Can I send text directly to a non-user extension (only has extension, no direct number) on RingCentral App that was possible on the RingCentral Phone app?
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