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I cannot upload an external shared directory CSV file.The number filed must be provided in full-length format including '+' sign, country code, area code and local number parts.I have tried the following formats +1-XXX-XXX-XXXX, +1-(XXX) XXX-XXXX, +1 (XXX) XXX-XXXX and they do not work.Any suggestions?
Hi , anyone who can share what tools or site we can use to count actual segment of a text message , though we can see the segment on the exported report we want to first hand check how many characters are in an actual message before our users send them.See sample below.https://messente.com/sms-length-calculator
Hello! We are using the RingCentral App Connect extension with NetSuite and have enabled the “Opportunity Logging” option under NetSuite Options.When logging a call, the extension shows me a dropdown list of active Opportunities from NetSuite associated with that customer/contact. I can select one (e.g., Opportunity #OPP1529). However, after saving the log, the resulting Phone Call record in NetSuite does not show any value in the native “Transaction” field nor does it show any information in the message/detail field that it was associated with OPP1529. Details: The call log itself is created successfully with Summary, Notes, Contact Number, Duration, and Recording link. The Opportunity I select in App Connect is not written to the Transaction field in the NetSuite log. The user role has Full access to Phone Call, Task, Event, Customer, Contact, and Opportunity records. Testing with the Administrator role produces the same result (Transaction still blank, no note in the details o
I am familiar with how to forward calls with custom rules and while on the line. However I have users that need to forward their calls to external numbers when they leave the office, which could be at any time. I was informed by support there was no way to do this so I am coming here for a solution.
Will RingCX allow bulk archiving of prior lead lists?
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All incoming calls are answered live on desk phones (Poly Edge). How do I program the RingCentral system to display Custom Caller ID information on incoming calls from non RC users such as clients or employee cell phone numbers.IE - if cell number 973-222-2222 calls our main phone number and the user of that cell number has chosen to display only the phone number, I want to program the system to recognize it as “JOHN SMITH CELL” and have that text displayed instead of or in addition to the caller id information being pushed by the carrier.
We are attempting to receive full transcripts as a trigger for our N8N workflow automation. Once RingSense insights are generated, we want to send those over via a POST request from RingCentral to N8N. The documentation is a bit confusing on this but here is what I have been able to gather:We of course need a subscription to RingSense The only way to have RingSense insights posted is through the RingCentral push notification service (this is where it gets confusing) We need to create a webhook inside RingCentral using the Subscriptions API?Once the webhook is registered, the webhook can send events to our endpoint address in N8N. An example of this would be:https://developers.ringcentral.com/api-reference/Subscriptions/createSubscriptionPOST /restapi/v1.0/subscriptionContent-Type: application/json{ "eventFilters": [ "/restapi/v1.0/account/~/extension/~/presence", "/restapi/v1.0/account/~/extension/~/message-store" ], "deliveryMode": { "transportType": "WebHook",
Server side logging keeps logging calls under the Admin account only. Also, the new User Mapping section is only showing 14 valid end users. We have around 300 end users. I’ve tried enabling server side logging fresh and re-entering the credentials. Will it only log correctly for those listed in the User Mapping section?
I am adding a number to the DNC vis the ring cx APIHere is the response i am receiving from the api: DNC Response { phone: '1234566789', phoneE164: '+11234566789', tag: 'GLOBAL', countryCode: { id: 'USA', description: null }, addedDate: '2025-09-16T20:38:53.134+0000', addedBy: 'Art Ihnatsenka', reason: 'FTL DNC', dncTagId: 0, safeToExtractDts: 1758055133113 }However the number was still dialed by the dialer an hour later.
I have a Facebook Messenger group which is initially controlled by a bot, which we wish to configure for agent escalation. Now I understand that I just need to configure this facebook group as a channel with the bot as the primary controller and enable handover protocol As seen in this link https://developers.ringcentral.com/engage/digital/guide/interactions/bots-api I just need to call curl -X POST "https://domain-test.api.engagement.dimelo.com/1.0/bots/handover?access_token=<access_token>&identity_foreign_id=<foreign_id>&from=bot&to=agent&type=messenger"When handing over from bot to agent, what is the 'identity_foreign_id' and where do I find it ?
I need to set up automatic SMS for missed calls and voicemails to a different phone number than the main phone number. I have it set up for the main phone number, but I need it set it up for our second line 24/7 please.
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