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Hello! I’m working through an issue here of provisioning a Mitel 6930 phone onto our RingCentral account. I’m dealing with a phone at a remote location that was previously provisioned and assigned to a user in our RingCentral account. However, today I was made aware that the phone is not working and when I checked the admin portal it does say it’s “Offline”I’ve been troubleshooting the issue remotely since the office is about 2hrs away. It seems like the phone was previously manually configured using the following instructions: 1. Login to the web interface of the desktop IP phone.2. Select "Advanced Settings" > "Configuration Server" menu option.3. Select "HTTPS" in the field "Download Protocol".4. Locate "HTTPS Server" field and enter mtl.ringcentral.com5. Locate "HTTPS Path" field and enter provisioning/mitel6. Click "Save Settings" to start provisioning the device. Wait for the phone to start rebooting or reboot it manually ("Operation" > "Reset" > "Restart").7. After devi
HiI have call using ring central sdk and that is the my code.I have changes based on the ES module and also tried with the commonjs so based on that face both way get the same error.So can you please check and let me know it’s giving me error.This is my js code const RingCentral = require('@ringcentral/sdk').SDK;const WebPhone = require('ringcentral-web-phone').default;const fs = require('fs');const { AudioContext } = require('node-web-audio-api');const WebSocket = require('ws');require('dotenv').config(); // Fallback: Set global.WebSocketglobal.WebSocket = WebSocket; const CLIENT_ID = process.env.RC_CLIENT_ID;const CLIENT_SECRET = process.env.RC_CLIENT_SECRET;const SERVER_URL = process.env.RC_SERVER_URL || 'https://platform.ringcentral.com';const JWT = process.env.RC_JWT; async function getSipInfo(platform) { console.log('Creating SIP registration...'); try { const response = await platform.post('/restapi/v1.0/client-info/sip-provision', { sipInfo: [{ transport
Hello, Can you tell me if RC AI Notes can be programmed to detect keywords that would then prompt an end user to pause the conversation, so we are compliant per PCI DDS (Payment Card Industry Data Security Standard)?
Hello, my Ring Central App doesn't ring at all. I just get a message pop up informing me of a missed call and voicemail is usually left. Sometime my phone lights up as if I touched a button then goes dark again, but nothing on my screen at a to show me it's ringing until it's too late.I use an i Phone iOS 10.3.2. it's a US account but I use mine in the UK when i'm on good/strong wifi. It did used to ring when I first had it but stopped a few months ago. I'm hoping you can help.
Hello,Is there any way to get all the call records with their ring sense summary/bulleted summary for all extensions at once? Right now, i am doing in many steps, get accounts check account ring sense permission for every ringsense accounts, get hourly records for every call record check if it was one of connect, answered elsewhere or accepted, if so, try its ringSense record, to see if it has summary/bullet summary this way it works but too many API calls, so it times out for too many calls at once. is there any cleaner way to just get the calls details with its along with its summary for all calls made today or this hours etc? we need it to maintain over daily catalogue and update our customers that how recent they were contacted and what was the out come. Thanks
is there a company that will setup the sms and complete the TCR process for me. I need someone to create a privacy policy and fill out the application.
I am having issues with the sound when using RingCentral. Call dials out but no sound on either end.
Hey everyone! We’ve been keeping an eye on what’s trending in the Community, and basic settings for admins & users are at the top of the list! That’s why we recommend checking out RingCentral University’s training courses. They cover everything you need to get up to speed fast! For Admins: RingEX Essential Setup and IntroductionAre you an admin responsible for setting up and managing your organization's RingEX accounts? Our RingEX Admin: Introduction and Essential Setup course is perfect for you!This training will guide you through all the fundamental steps to ensure a smooth and efficient setup. You'll learn how to:Configure company-wide settings Manage user profiles and extensions Set up call handling rules Control security and permissionsGet started now and become a RingEX master admin!➡️ Access the Admin Course Here: RingEX Admin: Introduction and Essential Setup For Users: Getting Started with RingEXNew to RingEX or want to make sure you're using all the features effectively?
Over the last week, people calling me can now leave 10 or 15 minute long voice messages if they want. For years, there was a 3 minute time limit and the message would get cut-off, which I prefer. How do I go back to only allowing a 3 minute max voice message?
Hi there,When I try to log into my bank (TD Bank Canada) or use my TD credit card online, I am asked to provide an SMS PIN code, which I have setup to be sent to my Ring Central phone number. I do not receive them.I also have my Ring Central number setup for Amazon, and the same thing happens, when they try to send me a verification code, it does not reach me.I am sending and receiving text from all other numbers both locally and internationally.Is there a reason that certain services cannot send SMS to Ring Central? And is there anything I can do about that?Thanks in advance for any advice you can give.Cheers,Ken
Beginning this morning, our users who used their Ring Central number for Microsoft MFA are no longer getting texts or calls from Microsoft for authentication. Is anyone else seeing this behavior?
I first asked this question in September 2021 and you have deleted the question with no answer.Then I logged a support ticket and you just closed the ticket.Can we get this fixed please?The announcement text for this feature read"Microsoft Global Address List (GAL) and Google Directory contacts integrationConnect to your contacts from GAL and Google Directory from within the RingCentral app."----------This is misleading and doesn't work, it ignores contact records in the Microsoft Global address list and only lists user objects !
This issue has reappeared again this morning:https://community.ringcentral.com/questions/103364/transferring-calls-not-working.html?childToView=103368#answer-103368Seems the update has been re-applied.
I need to disable all INCOMING caller ID information on 1 specific phone line. The line is for anonymous tips. I found documentation to set incoming call information but it doesn’t seem to change the caller information in the app. https://support.ringcentral.com/article-v2/Set-incoming-call-information.html?brand=RingCentral&product=RingEX&language=en_USHow do I make the caller ID truly anonymous? Thanks
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