We have TCR approval and the text messages get sent eventually. In the morning text messages get sent right away. Seems it gets more delayed as day goes on. They go through but 5 or 10 or 30 minutes later. There is no sign in the app that anything is wrong the text show as sent. Works fine next morning.
Incoming text comes through right away at all times. Any help would be appreciated
Hi
Since your TCR registration is already approved and the messages are eventually going through, the delays you’re experiencing might need further investigation from our support team. I recommend submitting a support ticket so they can review your account and message logs in more detail.
You can open a ticket here: https://support.ringcentral.com/new-case.html
Support hasn't been able to figure it out but I have new clue. While SMS messages are delayed in receiving by up to an hour. If it's a group chat or a picture/file it gets received right away. Only normal SMS messages to one person gets delayed.
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