Developer Platform, APIs, & Integrations

Hello,Does RingCentral have a strategy around MCP servers for agent workflows currently on your roadmap?

I need a report that shows our team's calls per day, per user in a table. Each column will be a date, and each row will be a user. How can I do this in analytics?Number of calls per day, per user - example reportJan 1Jan 2Jan 3Jan 4Jan 5Jan 6Jan 7Jan 8Jan 9John12137421978Bill54121337721Ted359055843

I dont see any documentation on modifying shared lines via the API-- more specifically, I am trying to update the shared line greeting. help?

I have configured multiple softphones using https://github.com/ringcentral/ringcentral-softphone-ts package. On invite event of the call, I get the following information in header: Since we can not receive telephony id until the call is answered, we would like to use a unique identifier as p-rc-session-id. Can we confirm if the p-rc-session-id repeats or not? Or we can save it as unique in the database?

What does a result of Rejected mean on Inbound calls?legType is “Accept”reason and reason_description are emptyThey all happen between 0 and 6 seconds, with the bulk happening at 5 seconds.

I am looking to automate our post-call workflows and data storage. Could you please clarify if RingCentral supports the following capabilities either through a native integration, an API connector, or a middleware solution (like Workato or Tray.io)? Automated Call Transcript Storage: Can we automatically export and store text-based call transcripts directly into a designated Google Drive folder as soon as a call ends? Automated Analytics Reports: Can scheduled analytics reports or call logs be automatically pushed to a Google Drive folder? If these features are not natively supported, could you point me toward the specific API endpoints or webhooks our team would need to use to build this pipeline?Thank you,

Hi RingCentral Support,We're using the RingCentral Softphone SDK to answer inbound calls and perform attended/blind transfers to other RingCentral extensions.We've encountered a scenario where we'd like to understand how to reliably determine the outcome of a transfer using the Call Log API or any other available API.Scenario An inbound call is answered using our application via the Softphone SDK. The application transfers the call to another RingCentral extension. The destination user receives the transfer in the RingCentral Desktop App. The destination user explicitly clicks Reject on the incoming transfer. When we retrieve the call using the Detailed Call Log API, the transfer leg is recorded with: Action: VoIP Call Result: Stopped There is no indication that the destination user explicitly rejected the transfer.Our concern is that the same Stopped result could also occur in other situations, such as: The destination user rejects the transfer. The original caller hangs up

I am trying to understand legs_json to review some of the more perplexing call log entries. My original assumption was that each leg represented a step in a calls journey through the system, such as call, pickup transferred, hung up. This might be partially true, but only leads to confusion.I want to share my assumptions either as they were, or where they are now. The list is incomplete even if it were correct. I’d love to hear what anyone else can help explain. And, this might only be true for these calls.One thing that help was this paragraph in Detailed Call Log Data:Inspecting Multi-Leg Calls Inspecting the legs property of the multi-leg call, we can see two different legType properties, the most recent (legs[0]) was the Accept which occurred when the call was accepted on your SoftPhone, while the former (legs[1]) was the PstnToSip which occurred when the inbound call from my celluar device was pointed by RingCentral to the IVR setup within my account. The from.name property would

I’m a bit confused as to what RingCentral supports regarding transcriptions and call recordings and meeting recordings.Fundamentally, I would like to be able to access a transcription text file for any given call recording or meeting recording via the API. Is this possible? It’s pretty easy to do this in MS Teams, and I want to do the same in RingCentral, as it is in many ways superior to Teams. However, it’s simply not clear what Ring Central supports.

The reporting shows a URL for each call, and we used to be able to download the calls en masse to a local backup.  We used to simply provide a Basic authorization token, but that appears to no longer work.  Can someone provide some guidance on the current best practices to download call recordings from RingCX?  Here’s a sample of our WGet command that downloads a single recording. ./wget.exe --header "Authorization: Basic XXXXXXXXXXXXXXXXXXXXXXXX" --no-check-certificate --content-disposition "https://c01-recordings.vacd.biz/api/v1/calls/recordings/?v=1&accountId=XXXXXXXX&bucket=c01-recordings&region=us-west-2&compliance=false&file=XXXXXXXX/202608/04/XXXXXXXXXXXXXXXXX-1.WAV"

How can i change Fax Sender information on the header of the fax document such as 'From' and 'Fax' Number?

Currently our calls are recorded in Mono and we where wondering if they could be done in stereo instead. 

We have a third-party AI receptionist platform built on Twilio called SimpleTalkAI that needs to warm-transfer calls into a RingCentral call queue. The transfer connection is unreliable/dropping delays in conversations.Setup:Inbound number: [Twilio number, e.g., 770-637-6424] Destination: RingCentral call queue (770-675-1828) Transfer method: [SIP refer? REST API call transfer? Attended transfer via API?]This has been open with standard RingCentral support as case #31923806 without resolution. Looking for guidance on:Whether RingCentral's call queue supports SIP REFER-based warm transfers from external SIP trunks/Twilio Any known limitations on transferring into a queue vs. a direct extension Recommended API/webhook approach for reliable warm transfer performance between Twilio and RingCentral

We have the following call flow:Inbound call comes into our RingCentral mainline: 770-675-1828 RingCentral forwards the call to our third-party AI platform (SimpleTalk AI, built on Twilio): 770-637-6424 The AI processes the call, then transfers it back to our RingCentral queue: 770-675-1828Problem: When the call arrives back at RingCentral after the AI transfer, the Caller ID displayed is our Twilio number (770-637-6424) instead of the original caller's phone number. This means our team can't see who's actually calling once a call has gone through the AI and been transferred back — we only see our own Twilio number.Questions:Is RingCentral dropping/overwriting the original Caller ID (P-Asserted-Identity or From header) when a call is transferred back in via SIP/API from a third-party platform? Is there a way to configure the transfer (on RingCentral's side, or on the SIP headers sent from Twilio) to preserve or pass through the original caller's number instead of the transferring numbe

Hello,I have a work flow that routes the call to an Intelligent Virtual Agent (IVA).  After the IVA handles the call and disconnects (sends a BYE) the workflow is set up to route the call to a voice queue.  However, the call never queues.  If I remove “Connect_IVA” from the workflow, the call queues with no issues.  For troubleshooting, I set all three conditions (SUCCESS, FAILED, and DISCONNECTED) to the routing node, but the call still never queues if the IVA handles the call first.  Can someone please tell me what I’m going wrong?  

.Net SDK (from NuGet)I am trying to get a list of all phones, somewhat similar to what is shown  on Phone System>>Phone Numbers>>All Numbers. The purpose is a simple lookup to be used with the from/to numbers in the call log.The columns i think i want are: Number, Name, Assigned to, Type, Primary, UsageTypeAssigned To seems to comes from Client.Restapi.Account.Extension.List(). I can create a dictionary, using id as the .key and .name as the value. Though the api lists .primary, the .net SDK does not return it.[On a side note, the Try it out returns only 2 records. The actual call does return them all.]Client.Restapi.V2.Accounts.PhoneNumbers.Get() has .callerIdName, .phoneNumber, .type, .usageType. It also has .extension.id which can be used to get the name from the dictionary. It does not have .label/.name, nor does it have .primary.Client.Restapi.Account.PhoneNumber.List, does have .label and .primary, however, it only returns the In Use numbers, and leaves out the ones i

We are trying to streamline the training process for our agents. Is there a way to make the “transferring a call” process consistent between both EX and CX systems?Depending on how a call comes in to our company, example call comes in to the operator on EX, she transfers to the CX agent, Agent then tries (using SOFT PHONE APP) to do a warm transfer to another EX queue, but the options vary depending on how the original call came in. Sometimes it shows up as “conference,” or sometimes you get the “complete transfer” button. Again, it all depends on how the call comes in. Has anyone designed a 3rd party API or a end user friendly method of transferring a call? This should be a very basic process.

When attempting to make a call queue, and including the cost center of the queue, i get an error with Error codeCMN-109 {    "extensionNumber": "{{extension}}",    "type": "Department",    "status": "Enabled",    "contact": {        "firstName": "{{queuename}}",        "email": "{{email}}"    },    "costCenter": {        "id": "{{costCenter}}"    },    "site": {        "id": "{{siteId}}"    },    "siteAccess": "Limited",    "regionalSettings": {        "homeCountry": {            "id": "{{homeCountryId}}"        },        "timezone": {            "id": "{{timezoneId}}"        },        "language": {            "id": "{{languageId}}"        },        "greetingLanguage": {            "id": "{{languageId}}"        },        "formattingLocale": {            "id": "{{languageId}}"        }    }} 

I have this message from the website developer. I am getting an error when trying to sync the call recordings with our systemI looked for Auth & permissions and could not find it Please let me know where it is: This is the message from the web person.----403 InsufficientPermissions"In order to call this API endpoint, application needs to have [ReadCallLog] permission"This isn't a code bug — your RingCentral app (the one tied to RINGCENTRAL_CLIENT_ID / RINGCENTRAL_JWT) is missing the ReadCallLog permission. RingCentral will keep returning 403 until that scope is added.Fix (takes ~2 minutes in RingCentral, not in code)Go to the RingCentral Developer Console → your app → Auth & Permissions (or App Settings → OAuth Settings). Under App Permissions, add: ReadCallLog (required — this is the one it's yelling about) ReadCallRecording (required so it can pull the audio file too

My company is trying to find a RingCentral third‑party application that can geo‑route inbound calls by ZIP code. I’ve been trying for a months to get this answered through RC Sales, and last week I was finally pointed to the Developers site.For context: I run nationwide marketing campaigns that rely on shared-use call flows. TV or radio spots promote a single phone number. When a viewer or listener calls, they’re prompted to enter their 5‑digit ZIP code, and the call is then transferred to a participating business in that specific area. Think of models like 1‑800‑Flowers, 888‑92‑NoPain (chiropractors). This ZIP‑based routing is essential to how our campaigns operate. I need to know whether RingCentral can support this—either natively or through a compatible third‑party solution—before I proceed with onboarding.Thank you in advance for helping me get a definitive answer.

Hi All,For some reason, my soft phone isn’t ringing when using the RingOut Endpoint.What am I missing?  With this url:https://platform.ringcentral.com/restapi/v1.0/account/~/extension/{{extensionId}}/ring-outAnd these headers: --request POST--header "Authorization: Bearer {{accessToken}}"--header "Content-Type: application/json"--data {{payload}} And this payload (properly quoted, of course):{  "from": { "phoneNumber": "{{fromNumber}}" },  "to":   { "phoneNumber": "{{toNumber}}" },  "playPrompt": true} I get this (encouraging) response: {  "uri" : "https://platform.ringcentral.com/restapi/v1.0/account/**********/extension/**********/ring-out/s-a...",  "id" : "s-a...",  "status" : {    "callStatus" : "InProgress",    "callerStatus" : "InProgress",    "calleeStatus" : "InProgress"  }} 

I'm integrating RingCentral with Pipedream using the "New Inbound Message (Instant)" trigger. When Pipedream calls the extension list endpoint to populate the dropdown, it crashes with:Cannot read properties of undefined (reading 'firstName')The result is the extension dropdown won't load, so I can't select my extension and deploy the trigger.My setup:Ext 101 — Halah Ladson, 704-941-4557 (the SMS line I want to listen on) Ext 102 — "Forward to English" (a call forwarding rule, no person attached)I believe Ext 102 is returning a contact object with no firstName field, which causes the crash when the integration iterates over the list.Questions:Is there a way to add a contact name to a forwarding extension so the API returns a valid object? If not, can I get Ext 101's internal API extension ID so I can enter it manually and bypass the dropdown? Is there a filter I can add to the extension list call to return only user-type extensions (exclude forwarding rules)?Endpoint I'm hitting: GET h

We are using the List Company Call Records API to retrieve call logs and store the logs in our own database. But we are not able to determine whether a call has fully ended or not, so we can store only those logs which has full call legs.Is there a specific field in the call log response that reliably indicates that a call has been ended completely or is there any recommended approach to find this out?

Hello there,All REST API endpoints for Ring CX Voice seem to be marked down as deprecated, however I would like to use them to retrieve calls to import into my CRM system.https://developers.ringcentral.com/engage/voice/api-reference/analyticsI see no data about replacement updated endpoints.Where are these?Thanks,Robin