Developer Platform, APIs, & Integrations

We have a third-party AI receptionist platform built on Twilio called SimpleTalkAI that needs to warm-transfer calls into a RingCentral call queue. The transfer connection is unreliable/dropping delays in conversations.Setup:Inbound number: [Twilio number, e.g., 770-637-6424] Destination: RingCentral call queue (770-675-1828) Transfer method: [SIP refer? REST API call transfer? Attended transfer via API?]This has been open with standard RingCentral support as case #31923806 without resolution. Looking for guidance on:Whether RingCentral's call queue supports SIP REFER-based warm transfers from external SIP trunks/Twilio Any known limitations on transferring into a queue vs. a direct extension Recommended API/webhook approach for reliable warm transfer performance between Twilio and RingCentral

We rely heavily on the Open CTI functionality in Salesforce, linking to our RingCentral service.  However, Salesforce is retiring Open CTI in February 2028 (see link below), in order to push their Salesforce Voice service.   While there is a bring-your-own-telco option to connect to Salesforce Voice, the service is still fairly expensive.  Is there an alternative solution that RingCentral has (or is planning to have) for those customers that are dependent on Open CTI, but are looking to avoid the additional costs for Salesforce Voice?   https://help.salesforce.com/s/articleView?id=005306437&language=en_US&type=1

Hello,Does RingCentral have a strategy around MCP servers for agent workflows currently on your roadmap?

We have the following call flow:Inbound call comes into our RingCentral mainline: 770-675-1828 RingCentral forwards the call to our third-party AI platform (SimpleTalk AI, built on Twilio): 770-637-6424 The AI processes the call, then transfers it back to our RingCentral queue: 770-675-1828Problem: When the call arrives back at RingCentral after the AI transfer, the Caller ID displayed is our Twilio number (770-637-6424) instead of the original caller's phone number. This means our team can't see who's actually calling once a call has gone through the AI and been transferred back — we only see our own Twilio number.Questions:Is RingCentral dropping/overwriting the original Caller ID (P-Asserted-Identity or From header) when a call is transferred back in via SIP/API from a third-party platform? Is there a way to configure the transfer (on RingCentral's side, or on the SIP headers sent from Twilio) to preserve or pass through the original caller's number instead of the transferring numbe

I am looking to automate our post-call workflows and data storage. Could you please clarify if RingCentral supports the following capabilities either through a native integration, an API connector, or a middleware solution (like Workato or Tray.io)? Automated Call Transcript Storage: Can we automatically export and store text-based call transcripts directly into a designated Google Drive folder as soon as a call ends? Automated Analytics Reports: Can scheduled analytics reports or call logs be automatically pushed to a Google Drive folder? If these features are not natively supported, could you point me toward the specific API endpoints or webhooks our team would need to use to build this pipeline?Thank you,

Hello,I have a work flow that routes the call to an Intelligent Virtual Agent (IVA).  After the IVA handles the call and disconnects (sends a BYE) the workflow is set up to route the call to a voice queue.  However, the call never queues.  If I remove “Connect_IVA” from the workflow, the call queues with no issues.  For troubleshooting, I set all three conditions (SUCCESS, FAILED, and DISCONNECTED) to the routing node, but the call still never queues if the IVA handles the call first.  Can someone please tell me what I’m going wrong?  

.Net SDK (from NuGet)I am trying to get a list of all phones, somewhat similar to what is shown  on Phone System>>Phone Numbers>>All Numbers. The purpose is a simple lookup to be used with the from/to numbers in the call log.The columns i think i want are: Number, Name, Assigned to, Type, Primary, UsageTypeAssigned To seems to comes from Client.Restapi.Account.Extension.List(). I can create a dictionary, using id as the .key and .name as the value. Though the api lists .primary, the .net SDK does not return it.[On a side note, the Try it out returns only 2 records. The actual call does return them all.]Client.Restapi.V2.Accounts.PhoneNumbers.Get() has .callerIdName, .phoneNumber, .type, .usageType. It also has .extension.id which can be used to get the name from the dictionary. It does not have .label/.name, nor does it have .primary.Client.Restapi.Account.PhoneNumber.List, does have .label and .primary, however, it only returns the In Use numbers, and leaves out the ones i

We are trying to streamline the training process for our agents. Is there a way to make the “transferring a call” process consistent between both EX and CX systems?Depending on how a call comes in to our company, example call comes in to the operator on EX, she transfers to the CX agent, Agent then tries (using SOFT PHONE APP) to do a warm transfer to another EX queue, but the options vary depending on how the original call came in. Sometimes it shows up as “conference,” or sometimes you get the “complete transfer” button. Again, it all depends on how the call comes in. Has anyone designed a 3rd party API or a end user friendly method of transferring a call? This should be a very basic process.

When attempting to make a call queue, and including the cost center of the queue, i get an error with Error codeCMN-109 {    "extensionNumber": "{{extension}}",    "type": "Department",    "status": "Enabled",    "contact": {        "firstName": "{{queuename}}",        "email": "{{email}}"    },    "costCenter": {        "id": "{{costCenter}}"    },    "site": {        "id": "{{siteId}}"    },    "siteAccess": "Limited",    "regionalSettings": {        "homeCountry": {            "id": "{{homeCountryId}}"        },        "timezone": {            "id": "{{timezoneId}}"        },        "language": {            "id": "{{languageId}}"        },        "greetingLanguage": {            "id": "{{languageId}}"        },        "formattingLocale": {            "id": "{{languageId}}"        }    }} 

I have this message from the website developer. I am getting an error when trying to sync the call recordings with our systemI looked for Auth & permissions and could not find it Please let me know where it is: This is the message from the web person.----403 InsufficientPermissions"In order to call this API endpoint, application needs to have [ReadCallLog] permission"This isn't a code bug — your RingCentral app (the one tied to RINGCENTRAL_CLIENT_ID / RINGCENTRAL_JWT) is missing the ReadCallLog permission. RingCentral will keep returning 403 until that scope is added.Fix (takes ~2 minutes in RingCentral, not in code)Go to the RingCentral Developer Console → your app → Auth & Permissions (or App Settings → OAuth Settings). Under App Permissions, add: ReadCallLog (required — this is the one it's yelling about) ReadCallRecording (required so it can pull the audio file too

My company is trying to find a RingCentral third‑party application that can geo‑route inbound calls by ZIP code. I’ve been trying for a months to get this answered through RC Sales, and last week I was finally pointed to the Developers site.For context: I run nationwide marketing campaigns that rely on shared-use call flows. TV or radio spots promote a single phone number. When a viewer or listener calls, they’re prompted to enter their 5‑digit ZIP code, and the call is then transferred to a participating business in that specific area. Think of models like 1‑800‑Flowers, 888‑92‑NoPain (chiropractors). This ZIP‑based routing is essential to how our campaigns operate. I need to know whether RingCentral can support this—either natively or through a compatible third‑party solution—before I proceed with onboarding.Thank you in advance for helping me get a definitive answer.

Hi All,For some reason, my soft phone isn’t ringing when using the RingOut Endpoint.What am I missing?  With this url:https://platform.ringcentral.com/restapi/v1.0/account/~/extension/{{extensionId}}/ring-outAnd these headers: --request POST--header "Authorization: Bearer {{accessToken}}"--header "Content-Type: application/json"--data {{payload}} And this payload (properly quoted, of course):{  "from": { "phoneNumber": "{{fromNumber}}" },  "to":   { "phoneNumber": "{{toNumber}}" },  "playPrompt": true} I get this (encouraging) response: {  "uri" : "https://platform.ringcentral.com/restapi/v1.0/account/**********/extension/**********/ring-out/s-a...",  "id" : "s-a...",  "status" : {    "callStatus" : "InProgress",    "callerStatus" : "InProgress",    "calleeStatus" : "InProgress"  }} 

I'm integrating RingCentral with Pipedream using the "New Inbound Message (Instant)" trigger. When Pipedream calls the extension list endpoint to populate the dropdown, it crashes with:Cannot read properties of undefined (reading 'firstName')The result is the extension dropdown won't load, so I can't select my extension and deploy the trigger.My setup:Ext 101 — Halah Ladson, 704-941-4557 (the SMS line I want to listen on) Ext 102 — "Forward to English" (a call forwarding rule, no person attached)I believe Ext 102 is returning a contact object with no firstName field, which causes the crash when the integration iterates over the list.Questions:Is there a way to add a contact name to a forwarding extension so the API returns a valid object? If not, can I get Ext 101's internal API extension ID so I can enter it manually and bypass the dropdown? Is there a filter I can add to the extension list call to return only user-type extensions (exclude forwarding rules)?Endpoint I'm hitting: GET h

We are using the List Company Call Records API to retrieve call logs and store the logs in our own database. But we are not able to determine whether a call has fully ended or not, so we can store only those logs which has full call legs.Is there a specific field in the call log response that reliably indicates that a call has been ended completely or is there any recommended approach to find this out?

Hello there,All REST API endpoints for Ring CX Voice seem to be marked down as deprecated, however I would like to use them to retrieve calls to import into my CRM system.https://developers.ringcentral.com/engage/voice/api-reference/analyticsI see no data about replacement updated endpoints.Where are these?Thanks,Robin

## SetupWe use `ringcentral-softphone` to answer inbound calls that are routed through a single RingCentral **call queue** to one of several **agent softphones**.- **4 softphones** sit behind one queue, each a distinct RC user/extension with its own SIP credentials.## What we're trying to doFor every call we need to capture two kinds of data and store them under **one phone call record**, then display them together for a single call in our own UI:1. **Internal logs** (from the Node softphone process): a small set of details we write to our database when the call starts, against a unique identifier.2. **Telephony lifecycle**: the full call history — transfer → answered/rejected → transferred again → ended — which we obtain from an **account-level `telephony/sessions` webhook subscription** (or any better approach you'd recommend).**The core question: how can we tie these two records together with the same identifier?**## The problemFrom the SIP connection in `ringcentral-softphone(-ts)`

The problem: the `interaction-metadata` response does not include several interaction-level columns that appear in the in-app "Interaction Details" historical analytics report. Specifically missing:- Product Type / Product / Product ID (the queue/product the interaction belonged to)- Term Party and Term Reason- Agent Full Name (we only get the agent ID)- Abandon Type- Original UII- Callback RequestedThese fields do exist in the Agent Segment Metadata and Global Call Type Detail reports, but those appear to be deprecated.Question: Which current, supported endpoint returns these interaction-level fields — especially the Product/queue association and Term Reason? Is the `reportsStreaming` endpoint the intended path, or is a scheduled report export currently the only way to get the complete column set? We'd prefer to build against a supported endpoint rather than a deprecated one.Thanks!

I have tried to access the API to no avail and this is getting extremely frustrating now.We have RingSense licenses, user’s are set to record conversations and produce transcripts.I can successfully authenticate to the /insights API:https://platform.ringcentral.com/ai/ringsense/v1/public/accounts/~/domains/pbx/records/3129356…./insightsERROR: {    "errorCode": "InsufficientPermissions",    "message": "In order to call this API endpoint, application needs to have [RingSense] permission",    "errors": [        {            "errorCode": "CMN-401",            "message": "In order to call this API endpoint, application needs to have [RingSense] permission",            "permissionName": "RingSense"        }    ],    "permissionName": "RingSense"} The Developer playground “Try It” … DOES NOT WORK.The API documentation is vague.We’ve tried using Postman to connect, producing the above error.We’ve tried using Zapier to get the “ProcessedRecording” event, which does not work.Searching this commu

We are currently evaluating how to leverage the ConnectWise PSA with RingCentral for Voice. We want to be able to click-to-call out of ConnectWise and integrate our RingCentral DID’s, possibly automate some of the call-logging as well. Is this possible to do with ConnectWise open API? ConnectWise pointed me in the direction of RingCentral integrations directly.

I already tried submitting a ticket for this, but got told to contact dev support. I'm not a dev, just an admin. So I'm going to try here before jumping into that mess. For some reason there is little online regarding my issue.I have recently migrated to the new RC SSO webapp that included SCIM integration for auto provisioning. So far it is working well, but it is having some strange issues with cell phone numbers and countries. I have not been able to nail down exactly what is going wrong, and I'm starting to wonder if the default mappings logic is not sufficient. I figured I would loop you guys in since I'm having trouble finding much documentation online so far.To be clear, our integration is fully configured and is running in update/create mode. We are syncing 42 users currently without issue. The rest(mostly outside the USA) are failing due to country field issues:SystemForCrossDomainIdentityManagementServiceIncompatibleStatusCode: BadRequest Message: Processing o

I have an application where I’d like to register a webhook for every logged in user (by extensionId). The most sensible way to do this is to have a subscription for each extensionId. However, I’m worried by this piece of documentation “Subscriptions are currently limited to 30 subscriptions per user/extension (for particular application).”Does this mean I can have up to 30 subscriptions per extensionId, and thus my current use case is no problem? Or is it 30 subscriptions per “user” aka per JWT? I notice that the ListSubscription documentation explicitly states “maxItems:30”, which would suggest the limit is not per extension.If I have 85 call center representatives who are signed in, how do I make sure I receive webhook call backs for all of them? Thanks for your help! 

Hello,I’ve been using the Multi-Site IVR Settings API to fetch our sites' IVR settings, and it has been working great.However, the API documentation states:Internal identifier of a site. Please note that siteId cannot take the main-site value.Is there any way to retrieve this information through another API call?Our Main Site IVR settings are used as the defaults for many of our IVR menus, but there currently doesn't seem to be a way for us to retrieve the default values for No Input, #, or * from the Main Site.Thank you. The data exists under Company > Sites > Main Site > Company Call Handling > Default IVR settings page 

We have an application in the Developer Portal which was originally created by one of our users.How does ownership of Developer Portal applications works?Specifically:Is the application owned by the RingCentral organisation or by the user who created it? If the creator’s RingCentral account is deleted in the future, will the application continue to function and remain accessible to other developers within the organisation?Main concern is if in 18 months or so the user who created the app leaves, we delete their account not realising we’re also deleting access to the app they made.  Thanks.  

I am trying to mass download all call recordings for my company. I am using this endpoint:https://developer.niceincontact.com/API/MediaPlaybackAPI#/RecordingMediaPlayback/getACDContactRecordingDataIf I provide an acd-call-id/master contact id I get from the admin portal I am able to download the recording. I need to do this for all our contacts. Is there an endpoint to list all contacts with the acd-call-id/master contact id, or a way to export a list from the admin panel? How do I get all contact ids?Thanks!