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  • 3,717 Questions
  • 8,051 Replies
3717 Questions
ByrneReese
Community Manager
ByrneReeseProduct Manager
published in Developer Platform, APIs, & Integrations
Feedback requested: shape RingCentral's CRM integration landscape

Hey RingCentral Community,We're reaching out because we need your help to make RingCentral even better for you. We know that many of you rely on Customer Relationship Management (CRM) software every day to keep your businesses running smoothly. What you might not know is that there are over 1,500 CRMs on the market, and our customers use a wide variety of them for all sorts of different purposes!We've also found that many of you aren't aware of the powerful CRM integrations RingCentral already offers. These integrations can streamline your workflows, improve efficiency, and make your communication even more effective.To ensure we're building the most valuable integrations for you, we need to understand your needs better. We're asking for a few minutes of your time to complete a quick survey about the CRMs you use and how you use them. Your feedback will directly inform our CRM integration strategy and help us prioritize which CRMs to support in our future roadmap.Ready to help us out?

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ByrneReese
Community Manager
ByrneReese
Community Manager
ByrneReeseProduct Manager
published in Developer Platform, APIs, & Integrations
Announcing Embeddable 3.0 Beta: The next evolution in seamless communication integration
Announcing Embeddable 3.0 Beta: The next evolution in seamless communication integration

We are thrilled to announce the beta launch of RingCentral Embeddable 3.0, the next generation of our powerful toolkit designed to seamlessly integrate RingCentral's communication capabilities directly into any webpage or web application. This release empowers developers to embed a comprehensive RingCentral phone, SMS client, and a host of other features, ushering in a new era of fluid and efficient communication workflows.RingCentral Embeddable 3.0 builds upon the robust foundation of its predecessors, focusing on enhanced user experience and unparalleled customizability. The best part? It's 100% backwards compatible with 2.x applications, ensuring a smooth and effortless upgrade path without any breaking changes.What's New and Exciting in 3.0?Enhanced UI with Side PanelOne of the most significant advancements in Embeddable 3.0 is the introduction of our Side Panel architecture. This innovative design dramatically improves the user experience by allowing access to detailed information

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ByrneReese
Community Manager
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acahillNew Participant
asked in Developer Platform, APIs, & Integrations
Webhook Subscriptions Set Up By Users Who Have Left are Still Sending Data

Hello All, Apologies for the verbose title but I wanted it to articulate my companies issue clearly. Here is what's happening:Our company integrates with RC for many of our customers in order to obtain and track their telephony data. To accomplish this, we create webhook subscriptions for each account on behalf of a user from the account. The issue with this approach is that when that user leaves, a new user must authenticate with RC and thus, another subscription is created. The new webhook subscription itself is not the issue but rather, the old subscription which isn't deleted. Since the old subscription was made by a user we no longer track in our system, we cannot view or delete the old subscription via the RC API (https://platform.ringcentral.com/restapi/v1.0/subscription). Is there a way for us to be able to view all webhook subscriptions for an account if we only have a specific users access token? If so, how can we delete the 'old' subscriptions? Perhaps there

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PhongVu
Community Manager
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NumeoKnown Participant
asked in Developer Platform, APIs, & Integrations
I can't see my webhook subscriptions list

Hi folks!I’ve created a webhook subscription using this API: https://developers.ringcentral.com/api-reference/Subscriptions/createSubscriptionEverything worked fine, I’m receiving needed events in my webhook but then I decided to delete that webhook, first wanted to see the list of webhooks created using this API: https://developers.ringcentral.com/api-reference/Subscriptions/listSubscriptionsbut got empty array:Then noticed I receive this kind of JSON when receiving events in my webook:{ "uuid": "...", "event": "/restapi/v1.0/account/.../extension/.../telephony/sessions", "timestamp": "2025-06-19T04:44:20.283Z", "subscriptionId": "...", "ownerId": "....", "body": {...}} It includes subscriptionId, I tried to use it to delete the subscription, so called this API:https://developers.ringcentral.com/api-reference/Subscriptions/deleteSubscription But got 404I’ve tried to call these APIs with access token of exact same account which I used to create the webhook.Double checked the id o

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Community Manager
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Sally62398184023New Participant
asked in Developer Platform, APIs, & Integrations
Does RingCentral have a Clio integration for law firms?

Clio is one of the most popular cloud case management systems for attorneys. Vonage, Nextiva, Smith ai and jive (and the list is growing) all have integrations that will log calls, messages and time entries into Clio. Why none from RC? RC customers will be leaving if RC can't adopt this much-needed integration.

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BeckyH
Community Manager
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banditoBurritoParticipating Frequently
asked in Developer Platform, APIs, & Integrations
Dialer dialing number added to dnc via API

I am adding a number to the DNC vis the ring cx APIHere is the response i am receiving from the api: DNC Response {  phone: '1234566789',  phoneE164: '+11234566789',  tag: 'GLOBAL',  countryCode: { id: 'USA', description: null },  addedDate: '2025-09-16T20:38:53.134+0000',  addedBy: 'Art Ihnatsenka',  reason: 'FTL DNC',  dncTagId: 0,  safeToExtractDts: 1758055133113  }However the number was still dialed by the dialer an hour later.

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BlancoNew Participant
asked in Developer Platform, APIs, & Integrations
detailed call report

How do I create a detailed call report showing calls from the prior day with the messages left and what extension they were sent to? 

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PhongVu
Community Manager
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RaypeakNew Participant
asked in Developer Platform, APIs, & Integrations
webhook

hi I am new to RingCentral but I have some programming experience. I have an auto repair shop and I just got RingCentral account with two VoIP numbers. I’m trying to open up customer information form when call comes in. I have a small listener python program running on my machine with ngrok set up I’m having trouble connecting or setting up the web event onto central side I would appreciate if somebody would guide me through thank you so much

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PhongVu
Community Manager
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tommymNew Participant
asked in Developer Platform, APIs, & Integrations
Voice transcription and Power Automate

Hello, I was looking into utilizing the API to pull a transcription of every call to a specific number (our Helpdesk extension for example) and have that transcription entered into an existing Power App (our ticketing app) using power automate. This would help us keep track of ticket data especially on busier days. Has anyone done something similar or could help push me in the right direction?

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Errick CrawfordParticipating Frequently
asked in Developer Platform, APIs, & Integrations
Getting All RingSense enabled calls for a specific duration

Hello,Is there any way to get all the call records with their ring sense summary/bulleted summary for all extensions at once? Right now, i am doing in many steps, get accounts check account ring sense permission for every ringsense accounts, get hourly records  for every call record check if it was one of connect, answered elsewhere or accepted, if so, try its ringSense record, to see if it has summary/bullet summary this way it works but too many API calls, so it times out for too many calls at once. is there any cleaner way to just get the calls details with its along with its summary for all calls made today or this hours etc? we need it to maintain over daily catalogue and update our customers that how recent they were contacted and what was the out come. Thanks 

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karl.dalyParticipating Frequently
posted in Developer Platform, APIs, & Integrations
Failed to start SIP User Agent: WebSocket is not defined ReferenceError: WebSocket is not defined

HiI have call using ring central sdk and that is the my code.I have changes based on the ES module and also tried with the commonjs so based on that face both way get the same error.So can you please check and let me know it’s giving me error.This is my js code const RingCentral = require('@ringcentral/sdk').SDK;const WebPhone = require('ringcentral-web-phone').default;const fs = require('fs');const { AudioContext } = require('node-web-audio-api');const WebSocket = require('ws');require('dotenv').config(); // Fallback: Set global.WebSocketglobal.WebSocket = WebSocket; const CLIENT_ID = process.env.RC_CLIENT_ID;const CLIENT_SECRET = process.env.RC_CLIENT_SECRET;const SERVER_URL = process.env.RC_SERVER_URL || 'https://platform.ringcentral.com';const JWT = process.env.RC_JWT; async function getSipInfo(platform) {    console.log('Creating SIP registration...');    try {        const response = await platform.post('/restapi/v1.0/client-info/sip-provision', {            sipInfo: [{ transport

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karl.dalyParticipating Frequently
posted in Developer Platform, APIs, & Integrations
Error code CMN-101, message: Parameter [phoneNumber] value is inval

I have tried calling the Call-Out API with the body parameters, but I keep getting the same error every time.I have attached my code snippet and the response for reference. I also tried using the deviceId (the relevant line is commented in the code), but the issue persists.This is my code This is response Also checked in the documentation for this API but it is saying try with deviceId and tried with the deviceId then it will gives error for deviceId parameter value is inval.My goal is to call the API using the from and to numbers. Could you please review and let me know why this gives me error this ?Thanks.

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PhongVu
Community Manager
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Errick CrawfordParticipating Frequently
asked in Developer Platform, APIs, & Integrations
getting AI Transcript and Summary using RingSense API

I have access to the ringsense, but i cannot figure out what is the record id/session id, i have tried the session id as well as record and recording ids from call log details. but for everything it says, record not found. the end point i have been trying are ​​​​https://platform.ringcentral.com/ai/ringsense/v1/public/accounts/~/domains/pbx/records/2815620726030/insightshttps://platform.ringcentral.com/ai/ringsense/v1/public/accounts/~/domains/pbx/sessions/2815620726030/insightsand the ids i have received from call logs of call that does have notes summary/transcript, "id": "KkWRNlFPlN3rTUA","sessionId": "511034064030","recording": {                "uri":                 "id": "2815474342030",                "type": "Automatic",                "contentUri":             },i have tried all these three ideas with two end points above

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PhongVu
Community Manager
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ST_DMNew Participant
asked in Developer Platform, APIs, & Integrations
RC WebRTC / Programmable Voice Expert

We currently operate a CRM platform built on Twilio Programmable Voice, and we’re exploring an iteration where users with RingCentral accounts could log in with their RC credentials and operate through WebRTC. Using RC App Connect isn’t an option for us, as we need to keep our existing CRM functionality intact.Our current dev team is having difficulty sourcing someone with deep knowledge of RingCentral APIs/WebRTC and how best to implement this.Does anyone here know of a developer or team with this expertise who might be available to assist or contract with us on this integration?Thank you in advance for any direction or referrals!

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Christian MooreheadNew Participant
asked in Developer Platform, APIs, & Integrations
Can I assign a RingEX License through the API

I am trying to automate onboarding new employees to my company via the API and all users in a certain department require a RingEX License, but I can’t find any documentation on how to create a user with this license or assign it to them after the account is created. Any help would be greatly appreciated.Thank you.

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Errick CrawfordParticipating Frequently
asked in Developer Platform, APIs, & Integrations
Checking RingSense Access Permission for different extension using app auth.

I have been trying to get this righthttps://platform.ringcentral.com/restapi/v1.0/account/~/extension/495101030/authz-profile/check?permissionId=ReadRingSenseInsightsto check only if this extension has ring sense enabled so i can retrieve and log its daily activity but i am getting this error, {    "errorCode": "CMN-404",    "message": "Attempt to access another extension",    "errors": [        {            "errorCode": "CMN-404",            "message": "Attempt to access another extension"        }    ]}

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Abilash44New Participant
asked in Developer Platform, APIs, & Integrations
How to set nextDialTime when insert leads into list

Hi Everyone,I am trying to insert Leads in an outbound campaign and need help in setting the leadTimezone and nextDialTime parameters I am using this API https://engage.ringcentral.com/voice/api/v1/admin/accounts/accountId/campaigns/campaignId/leadLoader/direct found hereEngage Voice API Reference | RingCentral Developers I am using this body parameter { "description": "Prospect customers", "dialPriority": "IMMEDIATE", "duplicateHandling": "RETAIN_ALL", "listState": "ACTIVE", // "timeZoneOption": "EXPLICIT", "phoneNumbersI18nEnabled": true, "internationalNumberFormat": true, "uploadLeads":[ { "nextDialTime": "2025-08-27T17:34:34.000+0000", "externId": "44", "leadPhone": "+919940044284", "leadTimezone": "IST" }]}Any help in what I should do correctly?

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MerylHNew Participant
asked in Developer Platform, APIs, & Integrations
Webhook payload - not getting 2nd payload / blank Summary field

Hello! I am new to RingCentral and was hoping to get some help with this situation:I created a Subscription to receive webhook payloads for Ringsense call data.This is what my Subscription filter looks like: "/ai/ringsense/v1/public/accounts/~/domains/pbx/insights"I am successfully receiving webhook payloads, but what I'm struggling with is that sometimes I get one payload and other times I get two, for the same call.I talked with Phong about this, and he told me that you only get a second payload when calls are recorded. My company has turned on recording for ALL calls, so because of that I expect two payloads for EVERY one of our calls. But this is not what I'm seeing.Many of my webhooks never get that second payload. And I've verified in our admin reports that the recordings DO exist for these calls.I also ran into another situation where I DID get a second payload, but neither the first OR second had a Summary field! Even though this call had a long recording and had LOTS of transc

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karl.dalyParticipating Frequently
asked in Developer Platform, APIs, & Integrations
client authentication required (error: OAU-123)

Using ring central create app from console and with the below things3-legged OAuth flow authorization code Server-side web app (most common)OAuth Redirect URI https://www.integromat.com/oauth/cb/ringcentral https://www.make.com/oauth/callbackIssue refresh tokens?  * - YesApplication Scopes - Call Control, Read Accounts, Read Call Log, Ring OutApp is privateInteractive Messages - not checkedAlso create app then it will give me client id and client secret key that used.Also checked my app is production (App url: https://platform.ringcentral.com)Still facing same issue client authentication is required - once login complete with client id and client secret then authorize confirm after this error occurs show as below"message": "The request failed due to failure of a previous request.", "code": "SC424", "suberrors": [ { "message": "Status Code Error: 400", "name": "RuntimeError" } ],"response", 400, { "body": { "error": "invalid_client", "err

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PhongVu
Community Manager
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Ad54Participating Frequently
asked in Developer Platform, APIs, & Integrations
200 OK signal when call has not been answered

We have an issue that ring central is sending 200 OK signal right away  even when no one has answered the  call. It’s messing with our call center forwarding. Any idea why RC is sending that signal when the phone hasn't been answered yet. This issue exists  on the call queue and direct line calls.

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PhongVu
Community Manager
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ipadagasParticipating Frequently
asked in Developer Platform, APIs, & Integrations
Business SMS App Questions

Good afternoon! We signed up for RC and got ported over earlier this year around March. We’re now looking at getting Business SMS started for our company and I was looking for some clarification either from experts or people who’ve gone through the process already. Our goal is to integrate RC SMS with our HubSpot account to be able to text our customers appointment reminders/notifications and communicate via text. I’m currently working through the SMS application and have chosen Account Notifications, Customer Care, and Marketing as use cases for our first app. This would allow us to use automated messages to provide updates, confirm appointments, etc. via SMS. However, this prevents us from using the numbers for Conversations (external) for when we’d like to message our customer. For example to explain that a representative is running behind and the appointment will be delayed. I tried to create a 2nd application for Conversational use cases but it’s requiring me to register a new bra

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tim-lopez1New Participant
asked in Developer Platform, APIs, & Integrations
How do I do an Unconditional Forward from one extension to another phone number on the same RC account?

I have users that want to hide their DID and not receive calls on it. When their DID is dialed at any time, phone calls should always route to the main site phone number. But when I setup a custom rule with unconditional forwarding, or setup call forwarding in the user settings, I get an error that says, "Forwarding phone number cannot be the same as your account number or any additional numbers." How do I do an Unconditional Forward from one extension to another phone number on the same RC account?

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PhongVu
Community Manager
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darren-1New Participant
asked in Developer Platform, APIs, & Integrations
Anyone ever integrate a Bogen Nyquist to RingCentral

We are having challenges on integrating with the Bogen Nyquist Paging System. Any help would be great.

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yodie
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jrugoNew Participant
asked in Developer Platform, APIs, & Integrations
Pull Caller Wait times for a specific group

Hi all,I’m just getting started with this project whereby I need to pull in Caller wait times for a specific department.  I would be using C#; but don’t know where to start.  Rest API’s, Database schema, permissions, etc.Any help would be appreciated.  

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PhongVu
Community Manager
A
Anj B.New Participant
asked in Developer Platform, APIs, & Integrations
Ongoing RingCentral Reauthentication Issues within Loxo

Hi Everyone,I’m reaching out to see if anyone else has experienced frequent reauthentication issues with RingCentral (RC) when integrated with Loxo?This has been a recurring issue for us for several months now, and while it seems isolated, it’s been disruptive. We’ve been in touch with Loxo support, but since Loxo and RingCentral don’t have an official integration partnership, the troubleshooting has been somewhat circular without much progress.We’re trying to determine if this could be caused by conflicting or multiple integrations. For context: We use RingCentral for calling and voicemail transcription. We also run Quil.AI inside our CRM (Loxo), which may potentially interact with RC's call logs or data layers. Has anyone dealt with something similar? Could multiple integration layers be contributing to the token expiry or session handling issues?Any insight, suggestions, or shared experiences would be greatly appreciated!Thanks so much,Anj B.BullsEye Recruitment Inc.

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PhongVu
Community Manager

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