Developer Platform, APIs, & Integrations

Hi everyone,I’m implementing merge in a Laravel app and need confirmation on expected behavior.StackPHP SDK: ringcentral/ringcentral-php 3.0.4 WebPhone SDK (ringcentral-web-phone-2) Using call-control + telephony conference APIsFlowCreate conference POST /restapi/v1.0/account/~/telephony/conference → 200 Bring in active calls into conference POST /restapi/v1.0/account/~/telephony/sessions/{conferenceSessionId}/parties/bring-in → 403 TAS-106Observed app result/api/r/call-control/merge returns 409 Conflict Message: Bring-in was rejected (TAS-106). Automatic transfer fallback to conference target is disabled.Sample payload that still fails (even with -1 parties)primary_party_id: ...-1 secondary_party_id: ...-1 Still gets TAS-106: Operation is no

We are using `ringcentral-softphone-ts` as the monitoring softphone in a RingCentral call supervision setup.Our flow is:1. Receive telephony session notifications for monitored agents2. When party status becomes `Answered`, call:   `POST /restapi/v1.0/account/~/telephony/sessions/{sessionId}/parties/{partyId}/supervise`3. Wait for the monitoring SIP invite in `softphone.on('invite', ...)`4. Answer the invite5. Start consuming `audioPacket` and stream audio to transcriptionThis works, but we consistently lose the first ~3-4 seconds of the call transcript.Observed behavior:- The first transcript segment always starts a few seconds after the actual human conversation begins- The delay appears to happen before audio packets begin arriving, i.e. between `Answered` -> `/supervise` -> monitoring invite -> audio startQuestions:1. Is `Answered` the earliest supported moment to call `/supervise` for ca

looking for a developer to allow us to bulk load numbers into the Caller ID field when creating a rule?

Does anyone have any knowledge/experience with integrating RingCentral with ITSM tools?We use Hornbill ITSM which doesn’t have any out-of-the-box integration connectors, but I was hoping we could maybe use APIs to have RingCentral record a call and pass parameters into Hornbill via an API call and have it log an incident/service request in the system?

The URI rcmobile worked for the Ring Central Phone app but does not work for the RC App. Since the RC Phone app is being retired and replaced by the RC App, this rcmobile URI needs to be updated to work correctly with the RC App. This is a critical problem that needs to be addressed. This rcmobile URI allows for third-party apps to call out using Ring Central. This is a big deal.Here is the Ring Central link: https://developers.ringcentral.com/guide/voice/uri-schemeHere is the Cloze link that describes the same code/line that needs to work with the RC App: https://help.cloze.com/help/how-do-i-call-or-text-via-ringcentral-from-clozeThese two lines of code need to work with the RC App STAT!

Hi, My code is in C#. It is a texting app.  I am assuming that after sending a single SMS message,  I should be able to determine if that single call exceeded the rate limit.  My call to send a SMS message is as follows: var resp = await restClient.Restapi().Account().Extension().Sms().Post(requestBody);Once control returns from the await, how do I obtain the info on whether the rate limit was exceeded?  Is an exception thrown?  Is there a return structure?  Do I have to make another call to read the RateLmit results of above Sms.Post() ?A C# example to get the Rate Limit info of the above call would be very helpful.Thank you,Jim 

Hi Team, I hope you’re all doing well, would anyone know if there is a way to make the Name and Related to fields as mandatory options on the RingCentral Widget on SF? Reason being, we want to force agents to make sure we have agents input a contact name and a case number so that the call summary is added to the right case. Where as today, agents can choose to ignore these and the call summaries go missing.   

Looking to connect out ADSerlService app to send SMS using our Ring Central number.

Good morning, everyone. We need to resolve a Caller ID issue where external phone numbers are not appearing on RingEX.Currently, RingCX correctly displays the caller's actual phone number. However, the moment a call is transferred to RingEX, the Caller ID reverts to "The Union Bank Company." Additionally, any external call made directly to a RingEX user shows the same bank name instead of the caller's number. Our goal is for the original external phone number to be visible on RingEX in all scenarios.If you have time, could you go and vote for this development? Thank you! I think this would be a simple and nice feature to have. Preserve Caller ID When Transferring from RingCX to RingEX – RingCentral Ideas

We have deployed the Ringcentral for Salesforce integration (RingCentral App for Salesforce, version 4.8.3) to a number of our users, and have configured it to automatically log all calls. The problem is that it seems to ignore logging whenever a user calls a person who shares a phone number with any other contact (like when two people are from the same company and their phone numbers both say the company phone number). This is very troubling for us because we are trying to get our users to log everything, and one of the ways we sold this to the users is that phone calls get autologged - but they do not always do so.

I am using RingCentral embedded integration (rc-* events) in our application.Issue:When an incoming call is triggered:The call rings in both our app(embedded widget) and RingCentral app (mobile/desktop) If the user answers the call in the RingCentral mobile app or desktop app, In our web app, we receive rc-call-end-notify, but the call is being recorded as MissedSample event data from rc-call-end-notify:{ "type": "rc-call-end-notify", "call": { "callId": "xxxx", "direction": "Inbound", "callStatus": "webphone-session-connecting" }}Problem:callStatus from rc events does not clearly indicate whether the call was actually answered or missed Calls answered on another device are incorrectly marked as missed in CRM

I have tried to access the API to no avail and this is getting extremely frustrating now.We have RingSense licenses, user’s are set to record conversations and produce transcripts.I can successfully authenticate to the /insights API:https://platform.ringcentral.com/ai/ringsense/v1/public/accounts/~/domains/pbx/records/3129356…./insightsERROR: {    "errorCode": "InsufficientPermissions",    "message": "In order to call this API endpoint, application needs to have [RingSense] permission",    "errors": [        {            "errorCode": "CMN-401",            "message": "In order to call this API endpoint, application needs to have [RingSense] permission",            "permissionName": "RingSense"        }    ],

Just wondering if there is a way to only subscribe to RingSense/ACE events for certain extensionId’s (similar to presence events, Telephony events, etc.) instead of having to receive webhooks for everyone in our account with ACE access.

I am looking to setup SIP trunking. My use-case, is to connect Retell’s voice agent.I want to setup termination URI and credential based auth for SIP trunking. I looked through documentation and other forum questions, could not find an answer.Any help is appreciated.

We have been seeing:You have requested the following app scopes that are currently pending approval:Call ControlFor a few days now.  How do we get this approved?

We are pulling several “Get”s from the API and using them to create custom dashboards.  The issue is that RingCentral considers any call that doesn’t get answered as Missed or VM/Missed, even if its an afterhours call.  We are looking for a Get that we can use to filter the call data based on “After Hours” or “Custom Rules”. We want all calls that are routed outside of “Business Hours” or “Work Hours” to be identified and put into a different container. We use a mix of programming to route calls; Users with Work Hours and Auto Receptionists with Business hours and Closed hours.  

How to resolve errorCode: OAU-331

Our organization is currently seeking assistance with the following NICE API.https://developer.niceincontact.com/API/InteractionAnalyticsAPI#/We would like our call transcripts from Interaction Analytics to be pulled into HubSpot associated with our already current integration. We currently have all our calls logging but we are interested in having transcripts as well.