Integrations: HubSpot

Users have a 15 second call wrap up time. Users are all in a call pickup group. There isn’t a way i can see to set the wrap up time to zero. 

Hello, calls aren't coming through to my account. Could you please let me know how to fix this as soon as possible?

Hello, calls aren't coming through to my account. Could you please let me know how to fix this as soon as possible?

Our organization is currently seeking assistance with the following NICE API.https://developer.niceincontact.com/API/InteractionAnalyticsAPI#/We would like our call transcripts from Interaction Analytics to be pulled into HubSpot associated with our already current integration. We currently have all our calls logging but we are interested in having transcripts as well.

In Ring central EX you can do voice mail drops which are great. We are now making our calls through HubSpot using the Ring Central EX connector. We don’t see a way to use a voice mail drop doing it this way.   Are we overlooking something? Or is this a feature that could be requested?

Are there more granular ways to handle Contact creation for the integration aside from the single setting in the Integration Console? Currently facing an issue with the volume of Contacts being created in this fashion. I know it’s related to how we have the integration set to ‘Create Contact with Phone Number’.Our SDRs may create a new Contact using the same number as the integration created. I then have to merge any of those Contacts with the integration ‘Caller +1’ contact manually then bulk delete the rest. I’m wondering if there’s a smoother way to handle this or more granularly control the Contact creation. We’re still relatively new to both RC and HubSpot this year so there’s a lot of learning, growth & iteration on our end. But ideally, we could preserve the call log/history while preventing these duplicates from appearing. As a tangential question, our internal calls are being logged in HubSpot as well as our main company number. Is there a way to exclude that number from b

Why are there two calling windows with the HubSpot integration? Its confusing 

We’re using the new RingCentral for Hubspot integration with the auto-logging call integration. Everything is going great except for voicemails. The voicemail recording is not attaching to the record (or the transcript). Is there any setting we can enable to fix this?

Good afternoon! We signed up for RC and got ported over earlier this year around March. We’re now looking at getting Business SMS started for our company and I was looking for some clarification either from experts or people who’ve gone through the process already. Our goal is to integrate RC SMS with our HubSpot account to be able to text our customers appointment reminders/notifications and communicate via text. I’m currently working through the SMS application and have chosen Account Notifications, Customer Care, and Marketing as use cases for our first app. This would allow us to use automated messages to provide updates, confirm appointments, etc. via SMS. However, this prevents us from using the numbers for Conversations (external) for when we’d like to message our customer. For example to explain that a representative is running behind and the appointment will be delayed. I tried to create a 2nd application for Conversational use cases but it’s requiring me to register a new bra

We have released RingEX for HubSpot version 25.3.10 bringing some much requested improvements and quality of life changes into the integration!  Introducing Texting TemplatesWe’ve brought in a requested feature from the desktop app into the native integration to allow users to use templates when composing and reply to SMS. This feature can be find in a new icon introduced on our texting page within the app - from there user can create new templates, edit old ones, and start using them in their conversations.  Easy HubSpot Record AccessWe’ve now included an easy way for users to locate matched contacts and records. This will open the HubSpot object into a new tab so that users can have an easier time locating and updating information in HubSpot  Ability to select Audio during callUsers can now change their input and output audio device during a call. Previously, users had to select their audio experience before or after creating some issues with device connection.  

how do i connect my phone to this and hubspot

Hi RingCentral Team - I was told to create a post about this after the webinar regarding the migration from the RingCentral for Hubspot Chrome extension to the Hubspot native app. Prior to us going live with RingCentral last month, we were given a glimpse of the RingCentral native desktop application with the ability to integrate with Hubspot (and presumably other CRMs). The developers at the time did not provide a timeline of when it would be released, but I think this is something that would be hugely beneficial for the whole community since it would allow us to have all the features of RingCentral all in one app versus having to use different platforms. Can you please provide more details on the progress here, if available?

I set up the connection for HubSpot in integration console - but don’t notice any changes or reflections on my HubSpot integration.  

The call option seems to be there, but HubSpot seems to be lacking a text button. 

Currently to log calls automatically into the HubSpot CRM we require a contact to be associated with the 10 digit phone number. If a contact is not manually assigned for the call record - RingCentral will create one for you by appending the type of communication (Call or SMS) and the 10 digit phone number as the first and last name respectively. Later users have the way of modifying that contact by either appending the right information or merging it with an existing contact in HubSpot. There are plans to address the contact creation settings later in the year - but for now if it remains to be large impact we recommend setting up a workflow to delete these “Unknown Contacts” within HubSpot. 

Here are some common reasons why calls might not be logged: Make sure you are logged into the integration and it is runningEnsure that the calling provider is set to RingCentral and that you are logged in. Each call that comes in will show up in the call history as well as in real time to be logged manually or automatically (if toggled on) Auto Call Logging is not toggled on If manual call dispositioning is redundant or not needed, RingCentral does provide an “auto log” toggle found within the settings. With this toggle - as long as the integration is running than any calls taken with the integration will log automatically and include duration and direction regardless of if the calls was saved or not by the end user.  The call is being taken on a mobile device and Activity Sync is not enabledCalls taken on any RingCentral application can actually be logged as well, but only if Activity Sync is turned on by your RingCentral and HubSpot Admin. If this is enabled we log these “offline” ca

Lots of features in RingCentral for HubSpot - here’s a few and what they’re best suited to do.  The RingCentral for HubSpot integration is designed to enhance productivity by allowing seamless communication within HubSpot’s ecosystem. This guide outlines the key features and who benefits from them.1. Calling Settings📌 What It Does:Allows users to choose their preferred calling method, including the RingCentral Desktop App, Deskphone, or Browser Dialer.👤 Who It’s For:Users who prefer making calls outside the browser using the RingCentral Desktop App or a Deskphone. Sales teams who need high-quality calls and more reliable connections than browser-based calling.2. Automatic Call Logging📌 What It Does:Automatically logs inbound and outbound calls within the relevant HubSpot Contact, Company, or Deal record when the integration is set up and used  Captures key details like call duration, and call direction 👤 Who It’s For:Sales and support teams looking to eliminate manual call logging

Is there any roadmap for the Hubspot integration? My users are asking when the AI features available on the RC App will be available from within the RC for Hubspot Chrome Extension. 

It seems that some updates have been pushed out recently regarding the Hubspot/RingCentral connection. Anyone have any kind of documentation on best practices for setup? I like how they moved the dialing window to be housed within RingCentral directly but our teams are encountering what seems to be a lot of bugs. Can anyone help? Also looking for some kind of documentation on what has been updated in the latest release.