New Hubspot Integration - Auto logged calls not including voicemail recording or transcript

Question

We’re using the new RingCentral for Hubspot integration with the auto-logging call integration. Everything is going great except for voicemails. The voicemail recording is not attaching to the record (or the transcript). Is there any setting we can enable to fix this?

georgelu · Accepted Answer

Hello ​@ITA_Laura!Unfortunately, at this time we do not embed or upload voicemail recordings today for playback into HubSpot. if this is something that is needed you can request it to be implemented on our ideas portal.https://ideas.ringcentral.com/Posting here in the community helps as well! It helps gives us visibility into this feature for future consideration as a need for our customers.

ITA_Laura · Answer

Hello ​@ITA_Laura!Unfortunately, at this time we do not embed or upload voicemail recordings today for playback into HubSpot. if this is something that is needed you can request it to be implemented on our ideas portal.https://ideas.ringcentral.com/Posting here in the community helps as well! It helps gives us visibility into this feature for future consideration as a need for our customers.That’s so unfortunate! I’ve found a similar post to upvote:https://ideas.ringcentral.com/forums/958505-developer-platform-apis-integrations/suggestions/50384607-hubspot-voicemail-integration

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