App Connect

Starting yesterday, Monday, when I call out, I now have to press 1 twice when calling clients using Wealthbox.The first message says: Hello Sonya, you have a caller. To accept, press 1. I then press 1 and get the usual message: Hi, press 1, and your contact will be connected.This just happened, and I did not change anything.I tried to disable Include extension name in announcement in Settings, but it did nothing.

App Connect 2.0.0 – Redtail CRM creating unwanted Activities instead of NotesSince the recent upgrade to App Connect 2.0.0, manually logging a completed telephone call creates an outstanding Activity in Redtail CRM under "Things to do today."Previously, entering an Activity Title and Note in the App Connect widget saved the information to the contact's Notes without generating an outstanding task.Automatic call logging is OFF. Under More → Settings → Redtail options, only Default Category and Timezone are available.This appears similar to a previously acknowledged Redtail integration bug from ~ 1 year ago. See “Redtail CRM creating activities from Call Log”Can the App Connect development team confirm whether this is a regression in version 2.0.0 and provide a fix or workaround? We would like to restore our previous call-logging workflow without creating outstanding Activities.

I saw the related HubSpot discussion stating that RingEX does not support voicemail drop natively. My question is specifically about the voicemail-drop feature documented for App Connect:https://appconnect.labs.ringcentral.com/users/voicemail-drop/I would like to develop a custom HubSpot connector for App Connect using RingCentral RingEX, with HubSpot contact lookup and call activity logging.Can a custom CRM connector reuse App Connect’s existing voicemail-drop feature, including its AI transfer, beep detection, and recording playback service? Are there any licensing, provisioning, or connector requirements?Also, which current developer documentation and starter project should I use?I have posted the fuller technical questions on GitHub: ringcentral/rc-unified-crm-extension#253  

We use App Connect - BETA - Release Candidate 2.1.4 (Chrome on macOS) with our own private connector, built on @app-connect/core 2.0.0. On an inbound RingEX call, clicking Log call while the call is still connected shows a spinner for about 12 seconds before the log form opens. After hang-up, Log call on the same call opens the form in about a second. What we measured on Nov 5, 2026 (our connector server's request log, UTC):09:12:06 the call was answered. App Connect's lookup requests reached our server; the slowest took 0.8 s.09:12:23 we clicked the caller (GET /open, our marker), then clicked Log call at once.09:12:34 the next request (GET /callLog) reached our server and was answered in 66 ms. The form opened right after.Between the click and 09:12:34, no request reached our server. Earlier tests on 2.1.3 (Oct 28, 2026) showed the same pattern. What we see in the extension code: on an active call, isCallDataComplete() is false, so the log handler calls RCAdapter.getCallLog({ session

I have Redtail integration set up on my desktop and it is working, but calls made and recieved in the mobile app are not transferring notes to redtail. Also, I have SMS logging enables but sms messages are not transferring to Redtail either. 

Hello RingCentral App Connect Team,We're using RingCentral App Connect with Pipedrive CRM for our automotive repair business, PM Autoworks.We've recently experienced a massive, unexplained increase in Pipedrive API token usage, and Pipedrive has identified RingCentral App Connect as the source of nearly all of it.Here's what we're seeing: Before October 23, our daily usage was generally between 2,400–8,700 tokens. October 23: 48,100 tokens October 24: 65,400 tokens October 27: 176,900 tokens October 28: 181,200 tokens October 29: Already 144,202 tokens at the time of this post According to Pipedrive's API Usage dashboard, RingCentral App Connect consumed 729,178 tokens over the last 7 days, accounting for 98.17% of our total API usage.Our normal daily Pipedrive limit is 120,000 tokens. Pipedrive Support has temporarily increased this to 500,000 while the issue is investigated.This level of usage seems excessive for our normal call and SMS activity.Questions for the App Connec

We learned that one of our integration partners, Bullhorn, recently took their staffing platform offline to contain a cyberattack. Our hearts go out to the Bullhorn team — taking systems offline to protect customer data is a difficult, courageous decision, and we do not envy the position they were put in. You can read more about the incident here: BleepingComputer: Bullhorn takes staffing platform offline.To Bullhorn and their customers: we stand with you. Being a partner means helping through incidents like this — we’re ready to assist however we can.What this means for App Connect customersIf you use App Connect with Bullhorn integrations, here’s what to expect and how we’ll help:Resilience & retrospective logging: App Connect is designed to handle temporary provider outages. When Bullhorn services are restored, App Connect can retroactively process and log communications that may not have been recorded during the outage window. No immediate action required: In most cases you do

We’re in the process of consolidating multiple RC instances into a single instance. Today, several of our RC instances are using AppConnect to connect to a Bullhorn instance, but with this consolidation there’s a chance that other Bullhorn instances may want to leverage the connection, too. Is this supported or possible? Would it just require the RC super admin being used to have multiple BH accounts for each instance, basically?

Hi,We’re having issues with RingCentral App Connect v2.0.0 and Pipedrive after the recent 2.0 upgrade.Symptoms:Fresh install of the Chrome extension. User can sign into RingCentral inside the extension (caller ID shows, Logout is available). Click-to-call from Pipedrive works for outbound calls. However, the CRM connection section is completely missing from Settings (no “No CRM selected”, no Select button, no Pipedrive entry). Call logging settings (automatic logging, etc.) are also missing — Settings only shows the generic sections (General, Phone, Audio, Status). When we try to connect Pipedrive, we reach the authorization page but get stuck on step (2/3) “Please sign in on the extension with your RingCentral account.” Even though the extension is already signed in. The page URL is on unified-crm-extension.labs.ringcentral.com/pipedrive-redirect.What we’ve already tried:Full uninstall/reinstall of the extension Clearing platform info (Extension options → Clear platform info) Logging

App Connect v2.0.0 with Clio. On internal extension-to-extension calls, App Connect displays an unrelated Clio contact as the caller instead of the RingCentral user.What we seeCalls from ext 107 display as a medical provider company contact in Clio. Calls from ext 106 display as an individual client contact in Clio. Neither user's direct number (or any variation) exists anywhere in Clio. We scanned all ~5,500 contacts.Root cause we identifiedApp Connect appears to search Clio with the bare extension number. Clio's contact search is a general text search, so "107" matches a contact whose street address contains "#107," and "106" matches a contact whose street address begins with "106." App Connect then displays the top result. Searching Clio's API with query=107 and query=106 returns exactly those contacts first.ImpactEvery internal call shows a wrong name, which confuses staff. Call-pop opens unrelated client records in Clio. If internal calls were ever logged, they would attach to the

I’m using RC and Pipedrive for 3 months now and its working just fine. RC logs all calls to Pipedrive. However, just today, it stopped syncing and there is no option in RC app connect to log it to Pipedrive.I uninstall and reinstall, clear cache, and everything basic stuff.What I observe in Settings that indicated NO CRM selected, but when I clicked it, there is no dropdown option. After I refresh the page, this option is no longer visible, thus RC app connect cant linked to my Pipedrive 

We are thrilled to announce the official release of App Connect 2.0!App Connect 2.0 represents a huge leap forward, and getting to this milestone has been an incredible journey. A massive thank you to the 700+ active users, customers, and partners who jumped into beta testing, shared feedback, and helped us build absolute confidence in this release. Your input directly shaped what App Connect 2.0 is today—and we are so excited to welcome thousands of new users to the 2.0 platform!Here is a look at what’s packed into this release: Advanced Reporting: Gain deeper insights into your workflows and team performance. Voicemail Drop: Save time and streamline outreach with one-click voicemails. Server-Side Call Logging: Automatic, reliable call records without relying on client-side connections. Callback Scheduling: Let customers request callbacks at times that work best for them. HUD Support: Streamline live queue management, call status visibility, and team oversight. Web-Based Adm

Good afternoon, We are having issue with Ring Central App connect extension. When a user uses the extension, texts and calls are not linking back to the correct ID in Bullhorn. For example, when user selected ID 7243402, it went to deleted BH profile "7217101 DELETED". Same for call. We experienced a similar issue in the fall, at which time RingCentral deployed a fix to prevent interactions from linking to deleted or archived records. We removed and reinstalled extension. We did try on another browser but didnt work. Any suggestion is greatly appreciated. 

My MCP connection with Claude was working, but stopped last Friday. I removed and re-added the connection. I can progress to the to the Ring Central login and the get the following message. Your account was authorized, but no MCP server was found at the provided URL, or your account doesn’t have access to it. Check the server URL or your access, then try again. If this persists, share this reference with support: “ofid_df656a5d5597d7d5”. Any recommendation to fix this? I am using the https://mcp.labs.ringcentral.com/ringex/admin server URL

I can not use Facetime with my personal contacts because Ringcentral wont allow it

Hi, I'm considering Loyally’s solution to integrate RingCentral with GoHighLevel for calls and text. Has any one use them or is using them currently? Any insight is greatly appreciated. Major complication and confusing can Loyally/Ringcentral integrate with workflow potential of GHL for the automations? I understand the Loyally/RingCentral integreations works great for 1:1 direct texts

Hello, I am testing out the GoHighLevel (GHL) integration and it almost works. I can click to text or call from GHL and in the RingCentral extension I can see that the GHL contact is linked and they show in the extension log, but I don’t see any messages or calls placed from the extension in the contact’s conversation log in GHL.Here’s the logging settings I have enabled:And here’s the contact showing that the link to GHL is there.       

Hello Team,We have an in-house developer team and are wondering if we can handle the integration of the HighLevel platform ourselves. Would we need any special support or guidance from your side? Alternatively, it would be great if you could share any documentation related to the integration process.Looking forward to your response.

- The Chrome extension is installed and calls/texts can be placed normally through it.- Each call shows as "successful" logging within the extension itself.- Nothing appears in the patient/contact's Notes tab in GHL, and nothing shows in GHL Call Reporting either.- We've re-logged in/re-authenticated and tested multiple times with the same result.- This was working previously and stopped without any changes on our end that we're aware of. 

We have downloaded the latest version of App Connect to be able to integrate with High Level CRM. App Connect prompts for our login/authorization but stalls out and will not open RingCentral .connect, help!!

Hello,We’ve been working with RingCentral Developer Support regarding GHL integration for our practice. The support team informed us that currently the GoHighLevel integration is only available with a paid integration via App Connect.They also shared this link for building an adapter or app:https://appconnect.labs.ringcentral.com/build/Our main questions are: Is the paid App Connect integration currently the only option available? If we choose to develop and publish our own application, what level of support/documentation is available for independent developers? Would using Professional Services or a trusted third-party vendor be the only way to build a reliable adapter at this point? Has anyone in the community successfully implemented a custom GHL–RingCentral integration, and if so, what path did you take? We’re just trying to determine the most cost-effective and reliable way forward for call tracking and CRM integration.Thanks in advance for any guidance!

RingCentral App Connect with Pipedrive as the CRM. Outbound CALLS log to the Pipedrive deal correctly with full detail. Outbound SMS never logs at all — no error message, the message just never appears as an activity on the Pipedrive Person or the Deal.What I've already verified:- "Log SMS conversations automatically" is ON- "Log phone calls automatically" is ON (and calls do log)- Multi-contact match behavior is set to "Prompt to select"- Contact phone numbers are normalized to E.164 (+1XXXXXXXXXX)- Re-authorized the Pipedrive connection- Texts are sent from within App Connect (not the standalone app)Since calls log fine, the connection, auth, and write path clearly work — only SMS fails to log. What would cause SMS specifically to silently not log when calls work?Also: what version of App Connect should I be on, and is there a known SMS-logging issue in recent versions?

Two separate issues with App Connect v1.6.39 on the Pipedrive connector. Account ID 2752252027. Setup: Chrome, RingEX, Super Admin. Preferred device is set to Browser. Verified enabled: AI Assistant (Beta), Auto-start AI Assistant (Beta), Log phone calls automatically, Log SMS conversations automatically, Retroactive call log sync, One-time call logging, Smart summary, Call transcript. ISSUE 1 - AI Assistant fails to auto-start on roughly half of calls Placing a call via click-to-dial from a Pipedrive contact intermittently shows: "Failed to auto start AI assistant, please start it manually after call answered" About a 50% failure rate across 8 consecutive calls in one session, same path and same settings with no changes between attempts. Clicking Start manually after the call is answered works every time, and the notes and transcript then log to Pipedrive correctly. Already ruled out: preferred device is already Browser, all relevant toggles verified on, reproduced with the Chrome deb