Integrations: App Connect

- The Chrome extension is installed and calls/texts can be placed normally through it.- Each call shows as "successful" logging within the extension itself.- Nothing appears in the patient/contact's Notes tab in GHL, and nothing shows in GHL Call Reporting either.- We've re-logged in/re-authenticated and tested multiple times with the same result.- This was working previously and stopped without any changes on our end that we're aware of. 

We’ve got some big updates for App Connect. This release is all about making your CRM integrations smarter and more cohesive, especially if you’re looking to bring AI into your workflow.What’s new in the 2.0 BetaFull Support for Customer Engagement Bundle (CEB)We’re now fully supporting  CEB -- including shared SMS inbox support and a much better way to handle logging. Instead of scattered touchpoints, you get a single, cohesive end-to-end record of the entire interaction with your customer. It makes the handoff between team members and the CRM much cleaner.App Connect MCP ServerThis is the one we’re especially excited about. We are officially releasing an MCP server for App Connect. This means you can now interface with App Connect using ChatGPT and other LLMs. It opens up a whole new world for how you can bridge your CRM data with AI systems, making your integration more of a conversational partner than just a background tool.NetSuite Connector UpdatesWhile there isn't a new release

While the calls are made using the RC extension, the cal logs are not automatically added in the BullHorn app. My team has to manually enter the logs. RC also automatically disconnects and the recruiter has to reconnect to the RC app. 

Prior to late last week, all SMS and Calls made using the RC Pipedrive Integration were automatically logging in the Person & Deal, we usually work out of Deals, now, you it only logs call and sms on the Person, but if you select the Open Call Logging options on the Settings, after each call & SMS we can manually Save it and it will log on the Person and Deal we are working on.   My question is why this synch has now changed recently and if we have to manually save each time we want to log calls and sms?

Hello,My team has been using RingCentral with the Chrome Extension to log calls directly into Pipedrive. The issue is, very often, my team is having to completely uninstall the extension and disconnect from Pipedrive, and reinstall and reconnect everything. I’ve seen people report this in the past. I was just curious if there was anything we could be doing on our side to prevent this from happening, or if there was a fix that could be implemented to prevent this in the future.

ConnectWise is a the most commonly used CRM used by MSPs.  It sure would be great to add CW to the list of CRM’s to integrate with.

We have a fresh batch of updates to share across our Beta and Stable channels—including a quick look back at Beta 1.7.40, which went out recently!Here is everything that’s new, improved, and fixed:Beta Releases (App Connect 2.0 Beta)Beta 1.7.41 New Account-Wide Data Sharing Controls: Admins now have improved controls to manage data shared across the entire account. For example, in Bullhorn, you can now share a list of note actions account-wide. While these values can be pulled directly via a connector, storing and sharing them locally reduces redundant third-party API traffic and speeds up your workflow. Better Voicemail Tracking: Call records where a voicemail was left now include a direct link to the voicemail message/recording. Fixed Timezone Consistency: Fixed a meeting time formatting issue. All times across App Connect are now consistently displayed using your browser’s local timezone settings. Beta 1.7.40 (Unannounced) Enhancement: On the log page, when searching for a conta

We didn’t change any of our setting and yesterday when the App Connect updated to v.1.7.41, immediately contacts in Bullhorn stopped syncing. We get this error message: Error finding contactDetailsPlease check if your account has permission to GET contacts. Please advise. Thank you.  

Why is my desktop app sending multiple copies of the same message? It is happening to multiple users.

Every time I open almost anything, a contact, an activity, etc., RingCentral app connect opens and blocks what I’m trying to work on.  How can I limit it to opening only when I want to use it to make a phone call?

Multiple users cant get the Google chrome extension to load up. I’ve Tried:removing and readding extensionclearing chrome cookies and datauninstall main ringcentral app and re install then readd extensionupdating settings, restarting computer, readd extension Is this a known issue or something i maybe missing on my end?

Some of our users are having trouble with the RingCentral App Connect application. Before installing the app, they could use Option + A in order to answer an incoming phone call. However, after it is installed, if the RingCentral App Connect window is opened, the shortcut will not work. We would like to keep the app window open because our sales team uses this app to integrate with PipeDrive, and if the window is closed, the application does not take notes about the call for PD. 

Hi  I’m trying to connect my CRM (ActiveCampaign) to RingCentral. This is what I’ve done so far:I’ve activated the “RingCentral App Connect” Chrome extension I now see the icon next to the phone number of my contacts in ActiveCampaign However, when I click that button, this is what I see:  Can you please help me understand how to fix this?  Thank you very much for your help!PCS 

Hi everyone,I’m experiencing a couple of issues with the RingCentral Web Connect extension and was hoping someone from the engineering team could help investigate.Issue 1: Web Connect no longer logs activity to PipedriveThe RingCentral Web Connect browser extension has stopped logging phone calls and text messages to our Pipedrive CRM.Current behavior:Calls are not logged in Pipedrive. SMS conversations are not logged in Pipedrive. I’ve attached screenshots showing the issue.Background:This integration used to work correctly. It suddenly stopped working without any intentional changes on our end. Even before it completely stopped working, the extension was very unreliable. It would frequently disconnect from Pipedrive, and the only way to get it working again was to uninstall and reinstall the Web Connect extension. Unfortunately, this became a recurring issue.Issue 2: SMS history does not sync across RingCentral appsWhen I send text messages using the RingCentral Web Connect extension

Automatic call logging appears to have stopped within the last week or so.  Went to check the settings and Log phone calls automatically is locked because Server Side Logging is enabled but I can’t remember if the switch is supposed to be off or on.I wanted to disable Server Side Logging but the Admin setting does not load the full menu as per these instructions: Logging RingCX calls via App Connect - App Connect for RingEXClicking Server Side Logging appears to start loading but then just sits on this screen.I have tried both the stable and beta releases and the same thing happens with both and I have uninstalled and reinstalled both versions and tested them separately. Anyone else having issues with Call Logging?

We've rolled out a few updates and quick fixes to improve consistency, flexibility, and reliability. Here is what’s new and improved:Hotfix (v1.6.35) Fix: Resolved an inconsistency issue with server-side logging call log IDs to ensure more accurate data tracking. Feature Update (v1.7.36) New - Custom Fields for Call Pop: You can now configure custom fields for call pop parameters, allowing for more tailored and relevant information during live calls. New - Auto Log Multi-Match Resolver: Added a new option ("Earliest created") to help automatically resolve and log matches when multiple records are found. Fix: Carried over the server-side logging call log ID inconsistency fix to keep everything uniform. Quick Patch (v1.7.37) Fix: Resolved an issue with shared SMS, ensuring reliable message delivery when sending from the main company number.

As of this morning, server side logging through App Connect is no longer working. I am also not able to open the Server Side Logging setting in the admin section. 

Hello,Noticed that calls have stopped syncing in bullhorn and when clicking “serside logging” to logout and in it wont allow. Fails silently. Please assist 

We are excited to share a fresh batch of updates for App Connect. Whether you are running our stable builds or helping us test the future on the App Connect 2.0 Beta, we’ve got new features and key fixes heading your way.Here is everything you need to know about what's new and improved in these latest releases:App Connect 2.0 Beta (v1.7.35)For our users on the cutting edge, this beta update brings enhanced support tools, developer features, and smart handling for minimized states. RingCentral Account ID on Support Page: To make support interactions smoother, you can now view your RingCentral Account ID directly on the support page. No more digging around when a support representative needs to verify your account details. Pseudo-Anonymous Plugin Tracking: We have introduced hashedExtensionId in plugin calls. This provides a safe, secure, and pseudo-anonymous mechanism for plugins to uniquely identify users without compromising privacy. Minimized Incoming Call Notifications: Never mi

I have Redtail integration set up on my desktop and it is working, but calls made and recieved in the mobile app are not transferring notes to redtail. Also, I have SMS logging enables but sms messages are not transferring to Redtail either. 

The RingCentral desktop app has a setting to disable incoming call pop-up. Is there a similar setting for the Chrome Extension?