App Connect

App Connect v2.0.0 with Clio. On internal extension-to-extension calls, App Connect displays an unrelated Clio contact as the caller instead of the RingCentral user.What we seeCalls from ext 107 display as a medical provider company contact in Clio. Calls from ext 106 display as an individual client contact in Clio. Neither user's direct number (or any variation) exists anywhere in Clio. We scanned all ~5,500 contacts.Root cause we identifiedApp Connect appears to search Clio with the bare extension number. Clio's contact search is a general text search, so "107" matches a contact whose street address contains "#107," and "106" matches a contact whose street address begins with "106." App Connect then displays the top result. Searching Clio's API with query=107 and query=106 returns exactly those contacts first.ImpactEvery internal call shows a wrong name, which confuses staff. Call-pop opens unrelated client records in Clio. If internal calls were ever logged, they would attach to the

I saw the related HubSpot discussion stating that RingEX does not support voicemail drop natively. My question is specifically about the voicemail-drop feature documented for App Connect:https://appconnect.labs.ringcentral.com/users/voicemail-drop/I would like to develop a custom HubSpot connector for App Connect using RingCentral RingEX, with HubSpot contact lookup and call activity logging.Can a custom CRM connector reuse App Connect’s existing voicemail-drop feature, including its AI transfer, beep detection, and recording playback service? Are there any licensing, provisioning, or connector requirements?Also, which current developer documentation and starter project should I use?I have posted the fuller technical questions on GitHub: ringcentral/rc-unified-crm-extension#253  

I’m using RC and Pipedrive for 3 months now and its working just fine. RC logs all calls to Pipedrive. However, just today, it stopped syncing and there is no option in RC app connect to log it to Pipedrive.I uninstall and reinstall, clear cache, and everything basic stuff.What I observe in Settings that indicated NO CRM selected, but when I clicked it, there is no dropdown option. After I refresh the page, this option is no longer visible, thus RC app connect cant linked to my Pipedrive 

App Connect 2.0.0 – Redtail CRM creating unwanted Activities instead of NotesSince the recent upgrade to App Connect 2.0.0, manually logging a completed telephone call creates an outstanding Activity in Redtail CRM under "Things to do today."Previously, entering an Activity Title and Note in the App Connect widget saved the information to the contact's Notes without generating an outstanding task.Automatic call logging is OFF. Under More → Settings → Redtail options, only Default Category and Timezone are available.This appears similar to a previously acknowledged Redtail integration bug from ~ 1 year ago. See “Redtail CRM creating activities from Call Log”Can the App Connect development team confirm whether this is a regression in version 2.0.0 and provide a fix or workaround? We would like to restore our previous call-logging workflow without creating outstanding Activities.

We are thrilled to announce the official release of App Connect 2.0!App Connect 2.0 represents a huge leap forward, and getting to this milestone has been an incredible journey. A massive thank you to the 700+ active users, customers, and partners who jumped into beta testing, shared feedback, and helped us build absolute confidence in this release. Your input directly shaped what App Connect 2.0 is today—and we are so excited to welcome thousands of new users to the 2.0 platform!Here is a look at what’s packed into this release: Advanced Reporting: Gain deeper insights into your workflows and team performance. Voicemail Drop: Save time and streamline outreach with one-click voicemails. Server-Side Call Logging: Automatic, reliable call records without relying on client-side connections. Callback Scheduling: Let customers request callbacks at times that work best for them. HUD Support: Streamline live queue management, call status visibility, and team oversight. Web-Based Adm

Good afternoon, We are having issue with Ring Central App connect extension. When a user uses the extension, texts and calls are not linking back to the correct ID in Bullhorn. For example, when user selected ID 7243402, it went to deleted BH profile "7217101 DELETED". Same for call. We experienced a similar issue in the fall, at which time RingCentral deployed a fix to prevent interactions from linking to deleted or archived records. We removed and reinstalled extension. We did try on another browser but didnt work. Any suggestion is greatly appreciated. 

My MCP connection with Claude was working, but stopped last Friday. I removed and re-added the connection. I can progress to the to the Ring Central login and the get the following message. Your account was authorized, but no MCP server was found at the provided URL, or your account doesn’t have access to it. Check the server URL or your access, then try again. If this persists, share this reference with support: “ofid_df656a5d5597d7d5”. Any recommendation to fix this? I am using the https://mcp.labs.ringcentral.com/ringex/admin server URL

I can not use Facetime with my personal contacts because Ringcentral wont allow it

Hi, I'm considering Loyally’s solution to integrate RingCentral with GoHighLevel for calls and text. Has any one use them or is using them currently? Any insight is greatly appreciated. Major complication and confusing can Loyally/Ringcentral integrate with workflow potential of GHL for the automations? I understand the Loyally/RingCentral integreations works great for 1:1 direct texts

Hello, I am testing out the GoHighLevel (GHL) integration and it almost works. I can click to text or call from GHL and in the RingCentral extension I can see that the GHL contact is linked and they show in the extension log, but I don’t see any messages or calls placed from the extension in the contact’s conversation log in GHL.Here’s the logging settings I have enabled:And here’s the contact showing that the link to GHL is there.       

Hello Team,We have an in-house developer team and are wondering if we can handle the integration of the HighLevel platform ourselves. Would we need any special support or guidance from your side? Alternatively, it would be great if you could share any documentation related to the integration process.Looking forward to your response.

- The Chrome extension is installed and calls/texts can be placed normally through it.- Each call shows as "successful" logging within the extension itself.- Nothing appears in the patient/contact's Notes tab in GHL, and nothing shows in GHL Call Reporting either.- We've re-logged in/re-authenticated and tested multiple times with the same result.- This was working previously and stopped without any changes on our end that we're aware of. 

We have downloaded the latest version of App Connect to be able to integrate with High Level CRM. App Connect prompts for our login/authorization but stalls out and will not open RingCentral .connect, help!!

Hello,We’ve been working with RingCentral Developer Support regarding GHL integration for our practice. The support team informed us that currently the GoHighLevel integration is only available with a paid integration via App Connect.They also shared this link for building an adapter or app:https://appconnect.labs.ringcentral.com/build/Our main questions are: Is the paid App Connect integration currently the only option available? If we choose to develop and publish our own application, what level of support/documentation is available for independent developers? Would using Professional Services or a trusted third-party vendor be the only way to build a reliable adapter at this point? Has anyone in the community successfully implemented a custom GHL–RingCentral integration, and if so, what path did you take? We’re just trying to determine the most cost-effective and reliable way forward for call tracking and CRM integration.Thanks in advance for any guidance!

RingCentral App Connect with Pipedrive as the CRM. Outbound CALLS log to the Pipedrive deal correctly with full detail. Outbound SMS never logs at all — no error message, the message just never appears as an activity on the Pipedrive Person or the Deal.What I've already verified:- "Log SMS conversations automatically" is ON- "Log phone calls automatically" is ON (and calls do log)- Multi-contact match behavior is set to "Prompt to select"- Contact phone numbers are normalized to E.164 (+1XXXXXXXXXX)- Re-authorized the Pipedrive connection- Texts are sent from within App Connect (not the standalone app)Since calls log fine, the connection, auth, and write path clearly work — only SMS fails to log. What would cause SMS specifically to silently not log when calls work?Also: what version of App Connect should I be on, and is there a known SMS-logging issue in recent versions?

Two separate issues with App Connect v1.6.39 on the Pipedrive connector. Account ID 2752252027. Setup: Chrome, RingEX, Super Admin. Preferred device is set to Browser. Verified enabled: AI Assistant (Beta), Auto-start AI Assistant (Beta), Log phone calls automatically, Log SMS conversations automatically, Retroactive call log sync, One-time call logging, Smart summary, Call transcript. ISSUE 1 - AI Assistant fails to auto-start on roughly half of calls Placing a call via click-to-dial from a Pipedrive contact intermittently shows: "Failed to auto start AI assistant, please start it manually after call answered" About a 50% failure rate across 8 consecutive calls in one session, same path and same settings with no changes between attempts. Clicking Start manually after the call is answered works every time, and the notes and transcript then log to Pipedrive correctly. Already ruled out: preferred device is already Browser, all relevant toggles verified on, reproduced with the Chrome deb

We’ve got some big updates for App Connect. This release is all about making your CRM integrations smarter and more cohesive, especially if you’re looking to bring AI into your workflow.What’s new in the 2.0 BetaFull Support for Customer Engagement Bundle (CEB)We’re now fully supporting  CEB -- including shared SMS inbox support and a much better way to handle logging. Instead of scattered touchpoints, you get a single, cohesive end-to-end record of the entire interaction with your customer. It makes the handoff between team members and the CRM much cleaner.App Connect MCP ServerThis is the one we’re especially excited about. We are officially releasing an MCP server for App Connect. This means you can now interface with App Connect using ChatGPT and other LLMs. It opens up a whole new world for how you can bridge your CRM data with AI systems, making your integration more of a conversational partner than just a background tool.NetSuite Connector UpdatesWhile there isn't a new release

While the calls are made using the RC extension, the cal logs are not automatically added in the BullHorn app. My team has to manually enter the logs. RC also automatically disconnects and the recruiter has to reconnect to the RC app. 

Prior to late last week, all SMS and Calls made using the RC Pipedrive Integration were automatically logging in the Person & Deal, we usually work out of Deals, now, you it only logs call and sms on the Person, but if you select the Open Call Logging options on the Settings, after each call & SMS we can manually Save it and it will log on the Person and Deal we are working on.   My question is why this synch has now changed recently and if we have to manually save each time we want to log calls and sms?

Hello,My team has been using RingCentral with the Chrome Extension to log calls directly into Pipedrive. The issue is, very often, my team is having to completely uninstall the extension and disconnect from Pipedrive, and reinstall and reconnect everything. I’ve seen people report this in the past. I was just curious if there was anything we could be doing on our side to prevent this from happening, or if there was a fix that could be implemented to prevent this in the future.

ConnectWise is a the most commonly used CRM used by MSPs.  It sure would be great to add CW to the list of CRM’s to integrate with.

We have a fresh batch of updates to share across our Beta and Stable channels—including a quick look back at Beta 1.7.40, which went out recently!Here is everything that’s new, improved, and fixed:Beta Releases (App Connect 2.0 Beta)Beta 1.7.41 New Account-Wide Data Sharing Controls: Admins now have improved controls to manage data shared across the entire account. For example, in Bullhorn, you can now share a list of note actions account-wide. While these values can be pulled directly via a connector, storing and sharing them locally reduces redundant third-party API traffic and speeds up your workflow. Better Voicemail Tracking: Call records where a voicemail was left now include a direct link to the voicemail message/recording. Fixed Timezone Consistency: Fixed a meeting time formatting issue. All times across App Connect are now consistently displayed using your browser’s local timezone settings. Beta 1.7.40 (Unannounced) Enhancement: On the log page, when searching for a conta

We didn’t change any of our setting and yesterday when the App Connect updated to v.1.7.41, immediately contacts in Bullhorn stopped syncing. We get this error message: Error finding contactDetailsPlease check if your account has permission to GET contacts. Please advise. Thank you.