Integrations: App Connect

could you please help us configure RingCentral so that when a user is disabled in Active Directory, their RingCentral account is also disabled automatically? However, when a new user is created in AD, we do not want a RingCentral account to be provisioned automatically.

We have a fresh batch of updates to share across our Beta and Stable channels—including a quick look back at Beta 1.7.40, which went out recently!Here is everything that’s new, improved, and fixed:Beta Releases (App Connect 2.0 Beta)Beta 1.7.41 New Account-Wide Data Sharing Controls: Admins now have improved controls to manage data shared across the entire account. For example, in Bullhorn, you can now share a list of note actions account-wide. While these values can be pulled directly via a connector, storing and sharing them locally reduces redundant third-party API traffic and speeds up your workflow. Better Voicemail Tracking: Call records where a voicemail was left now include a direct link to the voicemail message/recording. Fixed Timezone Consistency: Fixed a meeting time formatting issue. All times across App Connect are now consistently displayed using your browser’s local timezone settings. Beta 1.7.40 (Unannounced) Enhancement: On the log page, when searching for a conta

We didn’t change any of our setting and yesterday when the App Connect updated to v.1.7.41, immediately contacts in Bullhorn stopped syncing. We get this error message: Error finding contactDetailsPlease check if your account has permission to GET contacts. Please advise. Thank you.  

Why is my desktop app sending multiple copies of the same message? It is happening to multiple users.

Every time I open almost anything, a contact, an activity, etc., RingCentral app connect opens and blocks what I’m trying to work on.  How can I limit it to opening only when I want to use it to make a phone call?

Multiple users cant get the Google chrome extension to load up. I’ve Tried:removing and readding extensionclearing chrome cookies and datauninstall main ringcentral app and re install then readd extensionupdating settings, restarting computer, readd extension Is this a known issue or something i maybe missing on my end?

Some of our users are having trouble with the RingCentral App Connect application. Before installing the app, they could use Option + A in order to answer an incoming phone call. However, after it is installed, if the RingCentral App Connect window is opened, the shortcut will not work. We would like to keep the app window open because our sales team uses this app to integrate with PipeDrive, and if the window is closed, the application does not take notes about the call for PD. 

Hi  I’m trying to connect my CRM (ActiveCampaign) to RingCentral. This is what I’ve done so far:I’ve activated the “RingCentral App Connect” Chrome extension I now see the icon next to the phone number of my contacts in ActiveCampaign However, when I click that button, this is what I see:  Can you please help me understand how to fix this?  Thank you very much for your help!PCS 

Hi everyone,I’m experiencing a couple of issues with the RingCentral Web Connect extension and was hoping someone from the engineering team could help investigate.Issue 1: Web Connect no longer logs activity to PipedriveThe RingCentral Web Connect browser extension has stopped logging phone calls and text messages to our Pipedrive CRM.Current behavior:Calls are not logged in Pipedrive. SMS conversations are not logged in Pipedrive. I’ve attached screenshots showing the issue.Background:This integration used to work correctly. It suddenly stopped working without any intentional changes on our end. Even before it completely stopped working, the extension was very unreliable. It would frequently disconnect from Pipedrive, and the only way to get it working again was to uninstall and reinstall the Web Connect extension. Unfortunately, this became a recurring issue.Issue 2: SMS history does not sync across RingCentral appsWhen I send text messages using the RingCentral Web Connect extension

Automatic call logging appears to have stopped within the last week or so.  Went to check the settings and Log phone calls automatically is locked because Server Side Logging is enabled but I can’t remember if the switch is supposed to be off or on.I wanted to disable Server Side Logging but the Admin setting does not load the full menu as per these instructions: Logging RingCX calls via App Connect - App Connect for RingEXClicking Server Side Logging appears to start loading but then just sits on this screen.I have tried both the stable and beta releases and the same thing happens with both and I have uninstalled and reinstalled both versions and tested them separately. Anyone else having issues with Call Logging?

We've rolled out a few updates and quick fixes to improve consistency, flexibility, and reliability. Here is what’s new and improved:Hotfix (v1.6.35) Fix: Resolved an inconsistency issue with server-side logging call log IDs to ensure more accurate data tracking. Feature Update (v1.7.36) New - Custom Fields for Call Pop: You can now configure custom fields for call pop parameters, allowing for more tailored and relevant information during live calls. New - Auto Log Multi-Match Resolver: Added a new option ("Earliest created") to help automatically resolve and log matches when multiple records are found. Fix: Carried over the server-side logging call log ID inconsistency fix to keep everything uniform. Quick Patch (v1.7.37) Fix: Resolved an issue with shared SMS, ensuring reliable message delivery when sending from the main company number.

As of this morning, server side logging through App Connect is no longer working. I am also not able to open the Server Side Logging setting in the admin section. 

Hello,Noticed that calls have stopped syncing in bullhorn and when clicking “serside logging” to logout and in it wont allow. Fails silently. Please assist 

We are excited to share a fresh batch of updates for App Connect. Whether you are running our stable builds or helping us test the future on the App Connect 2.0 Beta, we’ve got new features and key fixes heading your way.Here is everything you need to know about what's new and improved in these latest releases:App Connect 2.0 Beta (v1.7.35)For our users on the cutting edge, this beta update brings enhanced support tools, developer features, and smart handling for minimized states. RingCentral Account ID on Support Page: To make support interactions smoother, you can now view your RingCentral Account ID directly on the support page. No more digging around when a support representative needs to verify your account details. Pseudo-Anonymous Plugin Tracking: We have introduced hashedExtensionId in plugin calls. This provides a safe, secure, and pseudo-anonymous mechanism for plugins to uniquely identify users without compromising privacy. Minimized Incoming Call Notifications: Never mi

I have Redtail integration set up on my desktop and it is working, but calls made and recieved in the mobile app are not transferring notes to redtail. Also, I have SMS logging enables but sms messages are not transferring to Redtail either. 

The RingCentral desktop app has a setting to disable incoming call pop-up. Is there a similar setting for the Chrome Extension?

Hi,We are seeing an issue with the RingCentral / Bullhorn integration for an inbound call received through a Call Group.One of our users received a call through our Marketing Executive Search Call Group. The user advised that the call lasted approximately 12 minutes, but Bullhorn logged the activity as only 5 seconds.Call details:Date: 24/06/2026Approximate call time: 10:55am / 10:55:39amCall Group: Marketing Executive Search Call GroupContact/caller: Arun RoweCaller phone number shown in Bullhorn: +44 7506 212460Actual call duration reported by the user: approximately 12 minutesDuration logged in Bullhorn: 5 secondsBullhorn result: AcceptedThe Bullhorn activity shows:Summary: Inbound Call from Arun RoweCaller phone number: +447506212460Date/time: 2026-06-24 10:55:39 AMDuration: 5 secondsResult: AcceptedReference: Arun RoweThe user also turned on NoteTaker during the call. The notes were amended and saved, but the NoteTaker notes did not transfer correctly to Bullhorn.Has anyone seen t

When using App Connect plugin in Chrome, syncing with Clio, if there is no contact match the app drops the Caller ID info in the history.  Instead, if no contact match, it should fall-back on the caller name in the inbound call event.  On the same account and for the same calls, the caller name is preserved in both the Teams integration and the stand-alone app.  It’s only in App Connect that names are blanked

I am trying to integrate RingCentral with GoHighLevel, but it is not working properly. I have been trying to solve this issue for several days without success.I would really appreciate your assistance in troubleshooting the integration. Please let me know if there are any additional steps, requirements, or settings that I need to configure.Thank you for your help. I look forward to your response.

Hi,We are seeing an issue where RingCentral AI transcripts / call summaries are sometimes mapping call participants to the wrong contact.The issue appears inconsistent. In some calls, the participant/contact recognition seems correct, but in other calls the AI summary assigns the wrong person as the contact or labels the participants incorrectly.We already have an open support case for this issue: case #31452636. We have also recently been referenced a newer case number, #31847052, which appears to be with Tier 3 support, but we are waiting for confirmation on whether this replaced the previous case number.Could you please advise if this is a known issue with AI transcript participant recognition / contact mapping, and whether support logs should be downloaded from the RingCentral extension for each affected call?I can provide the exact call details directly through the support case rather than posting personal information here.Thanks,Lucas

RingCentral App Connect with Pipedrive as the CRM. Outbound CALLS log to the Pipedrive deal correctly with full detail. Outbound SMS never logs at all — no error message, the message just never appears as an activity on the Pipedrive Person or the Deal.What I've already verified:- "Log SMS conversations automatically" is ON- "Log phone calls automatically" is ON (and calls do log)- Multi-contact match behavior is set to "Prompt to select"- Contact phone numbers are normalized to E.164 (+1XXXXXXXXXX)- Re-authorized the Pipedrive connection- Texts are sent from within App Connect (not the standalone app)Since calls log fine, the connection, auth, and write path clearly work — only SMS fails to log. What would cause SMS specifically to silently not log when calls work?Also: what version of App Connect should I be on, and is there a known SMS-logging issue in recent versions?

First off, a sincere mea culpa from our team. It has been a minute since our last official community announcement—all the way back when we released v1.7.19 (Beta) & v1.6.25 (Stable). We have been heads-down building and fixing things behind the scenes, but we dropped the ball on keeping you in the loop. Going forward, we are committing to more consistent, transparent communication.Despite our radio silence, the team has been busy. Along with a backlog of fixes, we have two major new capabilities to share—one for our end-users and one specifically for our developer community.Spotlight: Appointment Management (Beta Only)Introduced in Beta v1.7.26, we have rolled out initial support for Appointment Management (currently available exclusively for Clio, Bullhorn, and NetSuite integrations).The Long-Term VisionOur goal for this feature is to seamlessly plug into RingCentral’s AIR (AI Receptionist) product. Once fully realized, AIR will act as an autonomous digital front desk, interacting