Anyone have experience with RingCentral + Loyally's GHL connector?

Hi,

I work at Loyally and we have developed the integration. The integration logs all call data into the notes of the Contact. The SMS itself is also logged.

By default the integration does not do anything regarding the workflows. However recently we did help out a customer to setup a Workflow to retrieve and analyse the call log / SMS and take actions based on that. Like adding or updating Contact tags or other fields. This was based on the Note added/changed trigger.

Please reach out to info@loyally.eu if you have more questions.

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​@navarroagency To corroborate Jeroen’s assessment… App Connect does not integrate with CRMs outside of core communication and logging (more or less). In other words, there is no specific or direct integration with GoHighLevel’s workflow feature. But there are solutions you can build by building workflows around the trigger of a newly created Note object. Then build rules about the contents of the note. That is how other users have successfully leverage App Connect logging events inside GHL’s Automation tab. 

Re the workflow question: this is exactly the gap we hit. App Connect writes each call into a Note, so the only workflow hook is the Note trigger plus rules on the note text. The alternative is to log calls as native call records and have the app apply an outcome tag after each call (answered, missed, voicemail) and remove it a minute later, so a standard Contact Tag → Tag Added workflow fires on every call, including repeat calls from the same person. That's how we built Ringline (full disclosure, ours), which is on the HighLevel marketplace.