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  • 16 Questions
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16 Questions
Mary-Community_Moderator
Community Manager
Mary-Community_ModeratorCommunity Manager
published in Getting Started
Master the RingCentral Workflow Builder: A Step-by-Step Guide
Master the RingCentral Workflow Builder: A Step-by-Step Guide

Want to save time and automate repetitive tasks? RingCentral's Workflow Builder is a powerful tool designed to do just that. While it offers a variety of pre-built templates and recipes for common uses, this quick start guide will empower you to create and edit any workflow you need by understanding its key components. Understanding the Building BlocksBefore we start building workflows, let’s talk a little about the main components that you’ll encounter throughout your building experience. TriggersA trigger is the event that starts your workflow. Think of it as the “when” part of a statement. For example, when a new chat message is received, workflow will send a message. Here are the triggers that you can choose from:SMS received: trigger when a new SMS/text message is received SMS received: trigger when a new SMS/text message is received Chat message received: triggers when a new team messaging is received Call received: triggers when a call is received Call ended: triggers when a cal

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Mary-Community_Moderator
Community Manager
Jann Mateo
Community Manager
Jann MateoCommunity Manager
published in Getting Started
Getting Started with RingCentral: Register your Business SMS/MMS for TCR
Getting Started with RingCentral: Register your Business SMS/MMS for TCR

Welcome to another RingCentral "Getting Started" guide! Our goal is to help you unlock the full potential of your RingCentral experience. In this post, we'll walk you through the crucial process of registering your business SMS/MMS with The Campaign Registry (TCR). What is TCR? To comply with new industry regulations, mobile carriers now require all businesses sending SMS text messages to register with The Campaign Registry (TCR). These requirements apply to all businesses sending SMS text messages.Why is this important? Without SMS registration, you will not be able to send text messages through your RingCentral account.We understand that the term "campaign" might not seem relevant to your specific business, but in this context, it simply refers to how your company utilizes text messaging to communicate with customers. Registration ensures your messages are compliant and reliably delivered. Requirements for RegistrationEmployer Identification Number (EIN): For US customers. Business N

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Mary-Community_Moderator
Community Manager
Mary-Community_Moderator
Community Manager
Mary-Community_ModeratorCommunity Manager
published in Getting Started
Getting Started with RingCentral: Configure Your Incoming Call Handling
Getting Started with RingCentral: Configure Your Incoming Call Handling

Welcome to another Getting Started with RingCentral guide! We’re here to walk you through essential features that help you get the most out of your RingCentral experience. In this session, we’ll show you how to easily navigate and customize your incoming call handling settings. Understanding Incoming Call Handling SettingsEver wondered how to get your calls just right? RingCentral makes it super easy to manage your incoming calls, whether you're using the RingCentral app on your phone or computer, or tweaking things in the Admin Portal. You've got total control over how calls are routed, handled and how callers are greeted, ensuring you never miss an important one! Adjustable Call Handling Features You Should KnowSet Your Availability (Schedules) - Define work hours for standard call routing and after hours for when you're closed. Create custom rules for holidays or special events, even tailoring them by Caller ID (e.g., VIPs) or what number they called. Greet & Screen Callers - Pl

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Mary-Community_Moderator
Community Manager
Jann Mateo
Community Manager
Jann MateoCommunity Manager
published in Getting Started
Boost Your Customer Service Experience with Beetexting SMS for RingCentral!
Boost Your Customer Service Experience with Beetexting SMS for RingCentral!

Are you looking for a powerful way to enhance your customer communication? Look no further! RingCentral offers an incredible opportunity to integrate seamlessly with Beetexting, an intuitive Text/SMS messaging platform, designed to support businesses in connecting with their customers more effectively.What is Beetexting?Through integration, RingCentral users can take advantage of Beetexting’s 175+ business text messaging capabilities for sales, marketing, and customer service, delighting customers by offering the option to text with you. Research shows that 64% of consumers report they are more likely to have a positive perception of a company that offers SMS as a service channel. Beetexting enables smoother SMS and MMS communication to boost customer engagement and productivity.Key FeaturesThe Beetexting Advanced SMS Inbox integrates into your RingCentral app. When you have purchased Beetexting Advanced SMS Inbox licenses, you can assign them to users and get access to the following g

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Jann Mateo
Community Manager
Jann Mateo
Community Manager
Jann MateoCommunity Manager
published in Getting Started
Getting Started with RingCentral: Submitting your Porting Order

Welcome to another "Getting Started with RingCentral"! Where we guide you through essential features to maximize your RingCentral experience. We’ll be guiding you on how to submit a request to transfer your phone number to RingCentral. What is Porting?"Porting" simply means transferring your existing landline or cell phone number from one telephone service provider to another. At RingCentral, you can easily transfer your phone numbers from other carriers by submitting a porting request.What Problem does this Solve for me?Keep your phone numbers: You can retain the phone numbers your customers are familiar with and rely on. Business Mobility: With RingCentral, your number becomes portable, enabling you to make and receive calls from anywhere via mobile apps, desktop applications, web browsers and even desk phones. Advanced Features: Once ported, you can take advantage of RingCentral's powerful tools, such as call forwarding, voicemail, video conferencing, and team messaging, all availab

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Jann Mateo
Community Manager
Jann Mateo
Community Manager
Jann MateoCommunity Manager
published in Getting Started
🧭 Lost in the RingCentral lingo? Common questions answered!
🧭 Lost in the RingCentral lingo? Common questions answered!

Acronyms, industry jargon, and technical phrasing can make it hard to make sense of the lingo for admins and end users.  In an effort to help cut through any confusion, here’s a quick and friendly guide to answer common questions and help you navigate RingCentral with ease!RingEX and RingCXRingEX and RingCX represent different solutions focused on employee and customer experience. Let’s take a look at the key differences with an eye to what your team’s use case and daily needs are! Depending on your daily needs you might want to take a look at the key differences of these two. RingEX RingEX brings messaging, video and phone together in one-easy-to-use app that works wherever you are—on your phone, desktop, or browser. Whether you’re sending a quick message, hopping on a client call, or joining a big team meeting, RingEX keeps things smooth and simple.✅ Great for voice, video meetings, team messaging✅ Includes things like voicemail, call forwarding, SMS, and integrations (e.g., Outlook,

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BeckyH
Community Manager
Jann Mateo
Community Manager
Jann MateoCommunity Manager
published in Getting Started
Getting Started with RingCentral: Set up your Company Call Handling

Welcome to another Getting Started with RingCentral guide! Where we lead you through essential features to maximize your RingCentral experience. In this session, we’ll be showing you how to navigate and adjust your company call handling.What is the company call handling?Company call handling involves configuring how incoming calls to your business phone numbers are being handled, including how the call is being routed to different extensions and options during business hours and closed hours. As an admin to your RingCentral account, these features can easily be accessible through the RingCentral app and Admin Portal. What call handling features can you adjust?Business Hours Allows you to define hours during which calls are answered. Closed Hours Set up specific after-hours rules for handling calls and be directed to different routes. Routing options for both Business Hours and Closed Hours To company greeting: Plays a default or custom greeting to all callers.  To a specific user/ex

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Jann Mateo
Community Manager
Jann Mateo
Community Manager
Jann MateoCommunity Manager
published in Getting Started
Getting Started with Workflow Builder: Automate Tasks and Streamline your Communication

A recent webinar with Byrne Reese showcased Workflow Builder and we wanted to share a quick intro with all the information you need to use the tool to streamline processes and boost productivity as the product rolls out to more RingCentral customers.What is Workflow Builder?Workflow Builder is an automation tool that helps RingCentral Admins & end users save time and get more done. It provides a number of turn-key solutions to common automatable tasks, as well as enabling users to build custom workflows that cater to a company’s more unique requirements—all without needing to code. You read that right: it’s all the power of automation with NO CODING KNOWLEDGE required! Workflow Builder is a great tool to:Automate notifications of key communications, e.g. SMS, fax, or phone calls. Scheduling team reminders Automate SMS messages, like out-of-office and other auto-replies Watch this overview of the features and benefits of Workflow Builder: Get StartedTo help you get going with Workfl

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Jann Mateo
Community Manager
Jann Mateo
Community Manager
Jann MateoCommunity Manager
published in Getting Started
Getting Started with RingCentral: Deskphone Setup Via Assisted Setup

Welcome to another Getting Started with RingCentral guide! This series is all about helping you maximize your RingCentral experience through essential features. This time it’s all about how to set up your deskphone via Assisted Setup. What is Assisted Setup?Deskphones that you already own or have purchased from a third-party vendor must be set up to connect to RingCentral. This option is known as Bring Your Own Device (BYOD). You’ll be able to do an assisted setup if the phone that you have is part of the Certified and supported deskphones for RingCentral.How to do an assisted setup for your deskphoneSign in to the Admin Portal. Click the Phone System tab in the top menu. In the left panel, click Phones & Devices > User Phones, then select an existing deskphone from the list.Note: If you need to add an existing phone, go to Add an Unassigned Phone. Click Set Up & Provision. Enter the brand name or model of your deskphone in the search bar, then select it from the dropdown. C

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Jann Mateo
Community Manager
Jann Mateo
Community Manager
Jann MateoCommunity Manager
published in Getting Started
Stay Informed: Set up RingCentral Service Status Notification for Real-Time Updates!

We know that the status and functionality of your RingCentral products is crucial to keep your business running smoothly. We've prepared this step-by-step guide with information to stay up to date with RingCentral Service Status and ensure you have real-time information if an incident should occur. What is a Service Status Notification?It is a subscription page inside your RingCentral Online account which allows Administrators to sign up any User on their system to receive service-impacting issue notifications via email and/or SMS.How to set it up?Log in to your RingCentral online account. Click Admin Portal. Go to Users, then User list and select a user. Select the features to be monitored and the notification type: By Email or By SMS. System status notifications are sent to the email and/or mobile phone number set in User Details. Click Save.NOTE: In order to receive system status notifications by email and/or SMS, the user must have a valid email address and mobile phone number set

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Jann Mateo
Community Manager
Jann Mateo
Community Manager
Jann MateoCommunity Manager
published in Getting Started
Getting Started with RingCentral: Setting Up Your Multi-site Caller ID Name

Welcome to another "Getting Started with RingCentral" series! In this installment, we'll focus on adjusting your multi-site's caller ID name, which allows you to display different caller ID names based on your business setup. Let's explore how you can customize your account's caller ID name to best suit your needs. What is the Caller ID Name?Your Caller ID name (CNAM) is the name displayed to recipients outside your organization. You can assign a caller ID name to your entire company, a specific site within your multi-site setup, or an individual phone number.What problem does this solve for me?Professional image: It shows the business name or number, making your business easily identifiable to your customers. Avoid being marked as spam: It helps customers know they’re talking to a legitimate business, reducing the chances of being mistaken for spam. Regulatory compliance: Ensures businesses meet legal requirements for showing correct caller info. Avoiding confusion with other offices:

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Mary-Community_Moderator
Community Manager
Jann Mateo
Community Manager
Jann MateoCommunity Manager
published in Getting Started
Getting Started with RingCentral: Setting Up Your Company Caller ID Name

Welcome to our "Getting Started with RingCentral" series! We'll guide you through essential features to maximize your RingCentral experience. In our first guide, we’re diving into Company Caller ID Name — a powerful tool that ensures your business projects a professional image with every call. What is the Company Caller ID Name?Your RingCentral company Caller ID Name (CNAM) is the name displayed to recipients outside your organization. You can assign a caller ID name to your entire company, a specific site within your multi-site setup, or an individual phone number.What Problem does this Solve for me?Professional Image: It shows the business name or number, making your business easily identifiable to your customers. Avoid being marked as Spam: It helps customers know they’re talking to a legitimate business, reducing the chances of being mistaken for spam. Regulatory Compliance: Ensures businesses meet legal requirements for showing correct caller info. How to Set Up Your Company Calle

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Jann Mateo
Community Manager
Jann Mateo
Community Manager
Jann MateoCommunity Manager
published in Getting Started
Getting Started with RingCentral: Setting Up Caller ID Name for a Phone Number or User Extension

Welcome to another "Getting Started with RingCentral" series! This time, we’ll be guiding you on how to update the Caller ID name of individual phone numbers or user extensions allowing you to show different caller ID names based on your business needs.  What is the Caller ID Name?Your Caller ID name (CNAM) is the name displayed to recipients outside your organization. You can assign a caller ID name to your entire company, a specific site within your multi-site setup, or an individual phone number.What problem does this solve for me?Avoid being marked as spam: It helps customers know they’re talking to a legitimate business, reducing the chances of being mistaken for spam. Regulatory compliance: Ensures businesses meet legal requirements for showing correct caller info. Clarifying the caller’s Identity: If you manage multiple phone numbers in your business, you can display different names for each line to help recipients easily identify the caller. Protecting Privacy: If you don’t wan

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Jann Mateo
Community Manager
BeckyH
Community Manager
BeckyHCommunity Manager
published in Getting Started
How to Flag Inappropriate Posts and Behavior

The RingCentral Community Team strives to ensure that your experience in our Community is safe and positive, fostering an environment where you can interact online with fellow end-users and administrators to obtain prompt answers.If you encounter a Community post or response containing hateful language or inappropriate behavior such as bullying or harassment, please report it promptly. This will allow us to review it immediately and remove it if warranted, maintaining a respectful and inclusive space for all participants.Visit our Code of Conduct to learn more.  You’ll see three dots on the lower right corner of each post and response. You can click on those dots, and select Report to bring this inappropriate post or response to our attention.  

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BeckyH
Community Manager
BeckyH
Community Manager
BeckyHCommunity Manager
posted in Getting Started
How to Ask a Good Question

A well-crafted question will help you get a faster response and have you on your way to implementing the solution.Here are some tried and true tips on how to ask a good question:Check if Someone has Already Asked your QuestionBefore you jump in feet first to ask a question, take a minute to confirm that no one else in the Community has asked this question. We also suggest a quick search through our Knowledge Base to check if there is an article that can help you out!Start with a Clear TitleHelp other Community members understand exactly what you are asking about by creating a clear and concise title for your post. NOTE: If your title isn’t clear, our moderation team may do a little editing to ensure clarity.One Post = One QuestionCreate a separate post for each question you want to ask. If you combine your questions,  you may not get an answer to all the questions you have!Be SpecificInclude details about the products you’re using: mobile or desktop, browser, and app version. By zeroin

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BeckyH
Community Manager
BeckyH
Community Manager
BeckyHCommunity Manager
published in Getting Started
Welcome to the New RingCentral Community! We're so Glad You're Here! 🎉
Welcome to the New RingCentral Community! We're so Glad You're Here! 🎉

Welcome! We are so glad you are here!The goal of the RingCentral Community is to create an inspiring environment for support! We want to encourage the sharing of best practices and engaging with your fellow admins, end users, and developers connected with RingCentral.Please keep in mind - this is a brand new platform. It is inevitable that there will be hiccups. If you identify something that requires the RingCentral team’s attention, please reach out to us via private message right here in the Community or via our Community Support email below. Thanks for your understanding and patience as we work out all the kinks. The RingCentral Community Forum Terms of Use (the “Community Forum TOS”) is the governing document for this community. The following post breaks down the Terms of Use defines expected etiquette for participation in the community. Code of ConductThe following are for your benefit and will help to make this community your go-to for crowdsourced support.We ask that you respec

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BeckyH
Community Manager

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