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  • 5 Questions
  • 1 Reply
5 Questions
R
rfcNew Participant
asked in Getting Started
Internal Calls between Extension

I have six extensions.  When an outside caller calls into the office, all phones ring and whoever is available can answer same and then transfer as needed.  If no one is available the call is routed to an  live answering service.  This all works fine.  However, in many instances one extension may need to call another extension.  For instance I need to call one of my assistants. If they pick up no problem.   However, if they dont pick up the call is treated like a missed call and routed to the live answering service.  I dont need this to happen as this is just an internal call.   Is there a way to distinguish between an external call and an internal call so that if a call one of the extension and there is no answer it just goes to voice mail or there is some other announcement.  

360
R
2 months ago
T
techdre1New Member
asked in Getting Started
porting from google voice

im porting from google voice, the ring central wizard is asking me for a recent bill, but my google voice is free, i do not have bills and i’m unable to proceed with the port request.

831
Mary-Community_Moderator
Community Manager
2 months ago
BeckyH
Community Manager
BeckyHCommunity Manager
published in Getting Started
How to Flag Inappropriate Posts and Behavior

The RingCentral Community Team strives to ensure that your experience in our Community is safe and positive, fostering an environment where you can interact online with fellow end-users and administrators to obtain prompt answers.If you encounter a Community post or response containing hateful language or inappropriate behavior such as bullying or harassment, please report it promptly. This will allow us to review it immediately and remove it if warranted, maintaining a respectful and inclusive space for all participants.Visit our Code of Conduct to learn more.  You’ll see three dots on the lower right corner of each post and response. You can click on those dots, and select Report to bring this inappropriate post or response to our attention.  

180
BeckyH
Community Manager
5 months ago
BeckyH
Community Manager
BeckyHCommunity Manager
posted in Getting Started
How to Ask a Good Question

A well-crafted question will help you get a faster response and have you on your way to implementing the solution.Here are some tried and true tips on how to ask a good question:Check if Someone has Already Asked your QuestionBefore you jump in feet first to ask a question, take a minute to confirm that no one else in the Community has asked this question. We also suggest a quick search through our Knowledge Base to check if there is an article that can help you out!Start with a Clear TitleHelp other Community members understand exactly what you are asking about by creating a clear and concise title for your post. NOTE: If your title isn’t clear, our moderation team may do a little editing to ensure clarity.One Post = One QuestionCreate a separate post for each question you want to ask. If you combine your questions,  you may not get an answer to all the questions you have!Be SpecificInclude details about the products you’re using: mobile or desktop, browser, and app version. By zeroin

310
BeckyH
Community Manager
5 months ago
BeckyH
Community Manager
BeckyHCommunity Manager
published in Getting Started
Welcome to the New RingCentral Community! We're so Glad You're Here! 🎉

Welcome! We are so glad you are here!The goal of the RingCentral Community is to create an inspiring environment for support! We want to encourage the sharing of best practices and engaging with your fellow admins, end users, and developers connected with RingCentral.Please keep in mind - this is a brand new platform. It is inevitable that there will be hiccups. If you identify something that requires the RingCentral team’s attention, please reach out to us via private message right here in the Community or via our Community Support email below. Thanks for your understanding and patience as we work out all the kinks. The RingCentral Community Forum Terms of Use (the “Community Forum TOS”) is the governing document for this community. The following post breaks down the Terms of Use defines expected etiquette for participation in the community. Code of ConductThe following are for your benefit and will help to make this community your go-to for crowdsourced support.We ask that you respec

3650
BeckyH
Community Manager
5 months ago

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